From your last assignment, use the same company & analyze their erp by choosing 2 modules, use padlet to make the assignment:

* Weakness (problems, gaps), strength.

•- Production Module

•- Purchasing Module

•- Inventory Management Module

•- Sales Marketing Module

•- Finance Accounting Module

•- Human Resource Module

Gilang Putra Mahardika - 2702387235

Kevin Julian Suherman - 2702324474

Meng Wan - 2702278096

Muhammad Toriq Ramdhani - 2702296193

Company Background

PT Telkom Indonesia is the largest telecommunications company in Indonesia and one of the leading telecommunications companies in Southeast Asia. The company was founded in 1856. Since then, it has grown to become one of the largest telecommunications companies in Indonesia, providing fixed line, mobile phone, internet, and data communications services. Telkom has played an important role in the development of telecommunications in Indonesia over the years.

What ERP does a company use?

Telkom uses an Enterprise Resource Planning (ERP) system, specifically SAP R/3 Enterprise ERP, to improve company efficiency and performance. This system is integrated and supports various business processes within the company, from finance to human resource management.

Function Module

Human Resource Module

Human Resource Management System - HR management module (contact information, payroll, attendance, performance evaluation, promotions, awards, sanctions).

• Contact information: Store employee contact data such as name, address, email and telephone number.

• Payroll: Calculate employee salaries, benefits and taxes accurately and on time.

• Attendance: Record employee attendance and absences in real-time, including working hours, overtime, and leave.

• Performance evaluation: Conduct regular employee performance assessments and provide feedback.

• Promotion: Manage the employee promotion process based on performance and qualifications.

• Awards: Reward employees for outstanding achievements and performance.

• Sanctions: Provide sanctions to employees who violate company regulations.

  
  

Weakness

• Limited information: Public reports suggest complaints related to remuneration, administration, service, and career management. These could indicate issues with HR system functionalities like:

• Limited transparency or access to information for employees regarding pay, benefits, or career development opportunities.

• Inefficiencies in administrative processes handled by the system, lead to delays or errors.

• Lack of user-friendly features for tasks like requesting leave or performance reviews.

Strength

• Implementation of e-recruitment: Speeding up the recruitment process and improving efficiency.

• Online attendance system: Make it easy for employees to track their attendance and overtime.

• Online training portal: Provides easy access for employees to take part in training and development.

• Performance management system: Helps in providing constructive feedback and improving employee performance.

  
  

Sales Marketing Module

Sales & Marketing - Modul includes the purchase requisition, lead, opportunity, sales management.

• Purchase Requisition: This streamlines the process of requesting required goods or services for sales purposes. It likely allows creating and submitting purchase requisitions electronically, eliminating paper trails and improving efficiency.

• Lead & Opportunity Management: This feature helps manage potential customers. You can track leads (potential customers who have shown some interest), qualify them, and convert them into opportunities (qualified leads with a higher chance of turning into sales).

• Sales Management: This is the core functionality, providing tools to manage the entire sales lifecycle.

Weakness

• Data integration limitations: lack of data integration between the Sales & Marketing module and other modules such as CRM, ERP, and BI. This causes difficulties in tracking and analyzing sales and marketing data thoroughly.

• Process Automation Limitations: Lack of automation in Sales & Marketing processes, such as lead generation, lead nurturing, and customer relationship management. This leads to inefficient and time-consuming processes.

• Personalization Limitations: Lack of personalization in communication and offers to customers. This leads to a lack of customer engagement and loyalty.

• Limitations Measurement and analytics: Lack of effective measurement and analytics to track Sales & Marketing performance. This leads to difficulties in identifying areas for improvement and making data-driven decisions.

• Limitations Team skills and knowledge: Sales & Marketing team skills and knowledge are not optimized in using the latest modules and technologies. This leads to a lack of efficiency and effectiveness in Sales & Marketing processes.

Strength

• Task automation: This module automates manual tasks such as lead generation, customer relationship management (CRM), and campaign management, increasing efficiency and saving time.

• Easy access to information: Sales and marketing teams can access important information such as customer data, target market profiles, and marketing materials easily through the module's portal.

• Data analytics: The module provides data and analytics that help sales and marketing teams understand market trends and create more effective strategies.

• Customer relationship management (CRM): This module helps sales teams build and maintain relationships with customers.

• Campaign management: This module helps marketing teams create and run effective campaigns.

Abhipraya Adhipramana (2702372391)

Edward Gabriel Nathanael (2702331095)

Muhammad Fathir (2702315532)

Company Background:

Kimia Farma was the first pharmaceutical industry company in Indonesia established by the Dutch Indies Government in 1817. The name of this company was originally NV Chemicalien Handle Rathkamp & Co. Then, on 16 August 1971, the company’s name was changed to PT Kimia Farma (Persero). On 4 July 2001, it changed again status to public company (PT Kimia Farma (Persero) Tbk). With tens of years of experience, Kimia Farma has developed into a company with integrated health service in Indonesia. It has been increasingly engaged in the development and building of the nation, particularly the building of health of the Indonesian community.

What ERP they use?

They use SAP (System Application and Products in Data Processing)

Function Module:

a) Finance Accounting Module

Process: PT. Kimia Farma Pharmacy Sidoarjo Business Unit has implemented the SAP system in assisting companies in company financial management activities. Application SAP at PT. Kimia Farma Pharmacy Sidoarjo Business Unit aims to connects all company departments in one unified system can be managed centrally. Every transaction that occurs at PT. Kimia Farma Pharmacy Sidoarjo Business Unit will input into the SAP system. Cash and bank administration staff record internal transactions SAP system every day. Every transaction that occurs and has clear evidence of it recorded in accordance with the CoA in the SAP system. Every transaction that has been entered will be posted and the SAP system will create a payment voucher.

Strength:

Financial reports at PT. Kimia Farma Pharmacy Sidoarjo Business Unit produced by the SAP system has fulfilled all the characteristics of financial report transparency,starting from producing financial reports that are timely, adequate, clear,comparable, easily accessible, as well as disclosures related to financial conditions, the composition of the management and the form of planning and results of activities. With produce transparent financial reports that can be maintained company responsibility for all actions, policies and practices have been done.

Weakness:

• Complex regulatory compliance

• Inventory valuation challenges

• Cost management

• Revenue recognition complexity

• Supply chain integration

• Data security and privacy concerns

• Reporting analytics

b) Inventory Management Module

PT. Kimia Farma has had ERP and has implemented it since 2016 in various modules specifically for the Material/Inventory Management module. Kimia Farma uses SAP for their Inventory Management, to maintain inventory level, generating inventory report, to track expiry dates and batch codes of products, etc. Inventory management in procurement function include features:

• Create Purchase Requisition

• Display Purchase Requisition

• Print Purchase Requisition

• Create/Change Request for Quotation

• Print Request for Quotation

• Maintain Quotation

• Create/Change Purchase Order

• Print Purchase Order

• Create Service Entry Sheet

• Display Service Entry Sheet

• Print Service Entry Sheet

Strength:

1. Improved accuracy and efficiency: Real-time inventory tracking reduces manual data entry and minimizes errors, leading to more accurate stock levels and efficient decision-making.

2. Enhanced visibility and control: The system provides a comprehensive view of inventory across the supply chain, enabling better control over stock levels, preventing stockouts, and optimizing ordering processes.

3. Reduced costs: By optimizing inventory levels, the system can help Kimia Farma minimize storage costs, prevent overstocking, and improve overall financial efficiency.

4. Improved compliance: Features like expiry date and batch code tracking can ensure product safety and quality.

Weakness and Gap: 

1. The system's effectiveness relies heavily on the accuracy of data entered. Inaccurate data can lead to misleading reports and non-optimal inventory management.

2. Successful implementation needs requires good user training. Resistance to change or insufficient training can block the system's full potential

Nathanael Jovanda Tjen (2702285712)

Pareendeep Kaur (2702260786)

Haura Aurell (2702380733)

Fei Veli Senita Hermawan (2702215082)

Company Background

Amazon was founded on July 5, 1994, by Jeff Bezos from his garage in Washington. Amazon went public in May 1997. It began selling music and videos in 1998, but eventually, began international operations by acquiring online sellers of books in the United Kingdom and Germany. In the subsequent year, Amazon expanded to the sale of a diverse range of products, including music, video games, consumer electronics, home improvement items, software, games, and toys. This strategy has earned it the name "The Everything Store".

What ERP they do have?

They use SAP

The function of the ERP

1. Human Resource Module

   • Function: 

   • Employee Information Management:  To store and manage employee data such as personal information, skills, employee history and performance reviews.

   • Recruitment and Applicant Tracking:  processes required in the management of natural resources which include attracting and monitoring potential employee candidates for positions in the company

   • Onboarding and Offboarding: to regulate the integration of new employees in the company and the expenses of employees who leave the company

   • Time and Attendance: to track employee attendance and also manage employee time off

   • Payroll and Benefits Administration: handling the payroll process including salary calculations, and tax filings. Dann also manages employees such as insurance, retirement plans and others

   • Learning and Development: to determine the level of employee knowledge skills and capacity

   • Employee Self-Service: for employees to access and manage their own personal information and carry out various administrative tasks without involving the HR department or manager

   • Strengths:

   • Centralization:ERP HR module for entering employee data to make it easier to access and manage information related to HR processes such as payroll, administration and performance management

   • Standardization: ERP SYSTEMS are often used to complement pre-defined processes and workflows while driving consistency and standards across HR operations which is beneficial for large and complex organizations such as Amazon.

   • Integration: HR ERP modules can seamlessly integrate with other business areas such as finance, supply chain management and customer relationship management and increase efficiency

     
     

   
   

2. Purchasing Module

   Functions:

   • Supplier Management: This module allows for the management of supplier information, performance evaluation, and vendor qualification processes.

   
   

   • Purchase Requisition: It facilitates the creation and approval of purchase requisitions, which are requests for materials or services from internal departments.

   
   

   • Purchase Order Management: The module handles the creation, approval, and tracking of purchase orders, including monitoring delivery schedules and managing changes to orders.

   
   

   • Goods Receipt and Inspection: It enables the receipt of goods from suppliers, quality inspection, and the recording of received quantities into inventory.

   
   

   • Invoice Verification and Payments: The module integrates with financial systems to verify supplier invoices, manage discrepancies, and process payments to suppliers.

   
   

   • Weaknesses/Problems:

   • Supplier Dependency: Overreliance on certain suppliers can pose risks such as supply chain disruptions and limited negotiating power.

   • Lack of Supplier Collaboration: Some ERP systems may not provide robust features for supplier collaboration and communication.

   
   

   • Gaps:

   Supplier Performance Tracking: Some ERP purchasing modules may lack comprehensive supplier performance tracking, which can limit the ability to evaluate and manage supplier relationships effectively.

   
   

   • Strengths:

   Streamlined Procurement: The purchasing module helps automate procurement processes, reduce manual paperwork, and streamline supplier management.

   Cost Control: It enables organizations to negotiate better pricing, track purchasing costs, and optimize procurement strategies.

   
   

3. Production Module

   
   

   • Functions:

   1. Production Planning and Scheduling:

   • The ERP system helps in production scheduling which involves determining what products need to be produced, in what quantities, and considers factors like customer demand, sales forecasts, and material availability.

   2. Material Management:

   • The ERP system manages material requirements planning (MRP) which calculates the exact amount and timing of raw materials, components, and subassemblies needed to fulfill production orders.

   3. Quality Control:

   • The ERP system can be used for quality control processes by allowing for recording and tracking of inspection results and addressing defects, and ensuring product quality throughout the production lifecycle.

   4. Cost Management:

   • The ERP system provides information regarding production costs, including material costs, labor costs, and overhead cost and this helps identify areas for cost optimization and improve overall production efficiency.

   5. Integration with Other Systems:

   • ERP system can be used by Amazon to integrate with other Amazon systems like warehouse management systems and customer relationship management systems, ensuring a smooth flow of information across different systems. 

   
   

   • Weakness with the use of ERP in production module (gaps) 

   1. Limited Shop Floor Control: Traditional ERPs are often not designed for real-time shop floor control, which is crucial for managing complex production processes like Amazon's.

   2. Data Integration Challenges: Integrating data from various sources like sensors, machines, and legacy systems can be complex and prone to errors.

   3. Customization vs. Flexibility: While Amazon's customized ERP caters to their specific needs, it might lack the flexibility to adapt to future changes or integrate easily with new technologies.

   4. Complexity and Training because Implementing and maintaining a complex ERP system requires significant resources and expertise.

      
      

   • Strength

   • Improved efficiency and productivity: ERP systems can automate many production tasks, such as scheduling, material handling, and quality control. This can free up employees to focus on more complex tasks and can help to improve overall production efficiency.

   • Increased visibility and control: ERP systems provide a centralized view of all production data, which can help companies to identify and address problems more quickly. 

   • Improved collaboration: ERP systems can facilitate communication and collaboration between different departments within Amazon, such as production, planning, and purchasing which can help to improve overall supply chain coordination and efficiency.

Bernardus Mario Santoso 2702237101
Muhammad Kemal Revaldiansyah 2702315910
Shalomita Sharon Prasetyo 2702374781

CIMORY GROUP BACKGROUND

Cimory Group is a producer of packaged food and beverage products based on protein in Indonesia, with a leading market share in yogurt and premium sausages. Established in 1993, the Group currently manufactures processed meats, dairy products, and eggs under various brands, including Cimory, Kanzler, and Besto, which are sold through various channels including modern and traditional retailers, Food Service, and direct selling teams. The Group is based in Jakarta with manufacturing facilities in West Java, Central Java, and East Java. With a vision to increase the protein intake of Indonesians from milk and meat, Cimory focuses on high-quality, nutritious, and value-added products. Cimory use SAP S/4HANA.

Sales marketing module

Cimory's sales and marketing module usually include tactics and resources for successfully advertising and selling dairy products such as milk and yogurt  to the appropriate target market. This could involve identifying target markets, setting marketing goals, developing marketing strategies, creating a content calendar, monitoring and analyzing results, and using CRM software to manage sales leads and customer interactions.
Weakness
1. Changing customer preferences: Cimory might be facing a shift in consumer tastes, with some consumers moving towards non-dairy alternatives. This can make it challenging for dairy companies to maintain their market share and attract new customers.
2. System Performance: An ERP system that doesn't match Cimory Group's business requirements might face performance issues, especially when handling substantial sales transactions.

3. User Adoption: The effectiveness of the system may be limited if staff members are resistant to embracing new technology or are not given enough training on how to use the sales marketing module.
Strength

1. Customer Relationship Management (CRM): A good CRM system is important for handling customer interactions well. It involves talking to each customer in a way that suits their likes and needs.

2. Brand Positioning: Having a noticeable brand in the market is essential. This comes from running successful marketing campaigns that help people recognize and remember the brand.

3. Market Segmentation: It is essential to have a clear understanding and classification of the intended audience. It involves developing specialized marketing strategies for different customer groups.

Finance accounting module

Financial analysis involves several financial key aspects to analyze the company's financial health, that include : 

Income Statement Analysis  (Revenue growth, Cost of goods sold, Gross profit margin, Operating expenses, Net income)

Balance Sheet Analysis  (Assets, Liabilities, Equity, Debt levels)

Cash Flow Analysis  (Operating, Investing, and Financing cash flow)

Key Financial Ratios  (Profitability ratio, Efficiency ratio)

Industry and Market Analysis  (Comparison with competitor)

Management and Strategy  (Leadership and management team, Business strategies and planning)

Weakness

1. Operational Inefficiencies: Operational inefficiencies may stem from poor cost management, causing increased expenses. Challenges with the turnover of inventory or receivables can also add to operational difficulties.

2. Market Challenges: Companies may encounter difficulties due to exposure to market risks and economic downturns. The intense competition in the market can also influence a company's share in the market.

3. Regulatory Risks: Dealing with regulatory risks means handling the potential consequences of shifts in industry regulations. Companies encounter difficulties when faced with changes in the regulatory environment that impact how they operate.

Strength

1. Financial Stability: A solid financial position is indicated by a healthy balance sheet with ample assets and minimal debt. This is typically reflected in a manageable debt-to-equity ratio.

2. Efficient Operations: It's important to handle working capital well to keep the company running smoothly, making sure there's enough money to cover daily costs. This includes using assets and resources efficiently to improve overall financial performance.

3. Cash Flow Management: Having a regular and positive cash flow from operations is crucial for a company's financial well being. This requires effective management of cash flow to provide sufficient support for both ongoing activities and essential investments.

Leonny Kristin Chiputri (2702323231)

Lilian Hanna Ng (2702213796)

Syahradiva Maretha Armania (2702347080)

Name of the company: PT. Astra International

Company Background:

• Tjia Kian Tie and Liem Pen Hong established Astra International Inc. in Jakarta in 1957. The business renamed itself PT Astra International Tbk in 1990. The business engages in ordinary trading.

• Using a synergy-based business model, Astra expands its operations into seven segments: financial services, heavy equipment, mining, construction and energy, agriculture, infrastructure and logistics, information technology, and real estate.

What ERP do they have:

• PT. Astra International is implementing an ERP program to track business resources such as cash, raw materials, and production capacity, as well as the status of various commitments made by the company across all divisions.

• The ERP program software implemented by PT. Astra International (and its subordinate companies) are SAP (SAP-ESSA, SAP/4 HANA), Oracle 9i, and Oracle 10g as its database servers.

• The choice of this software is primarily due to its reputation as a large-scale database server with excellent capabilities for handling large volumes of transactional data and efficient data processing.

• PT. Astra Indonesia has taken at least 3 years to fully implement the software-based ERP in their company.

  
  

The function of the ERP for 2 modules:

a) Inventory management module

Implementation of TAM (Technology Acceptance Module) in SAP Fiori specifically designed for inventory management to streamline processes.

• Weakness:

1) Limited customization (options for TAMs may be limited).

2) Cost considerations (Astra International needs to carefully evaluate ROI and total cost of ownership).

3) Learning curve (training and support may be required to help employees adapt to the new interface and functionalities)

• Strength:

1) Enhanced User Experience (reducing complexity associated with traditional SAP transactions)

2) Improved efficiency and productivity with mobile accessibility (allowing users to perform tasks on the go).

3) Provide real-time insights into inventory levels, stock movements, and other relevant metrics, thus enhancing reporting and analytics.

b) Production module

For planning and scheduling, Astra uses Astra MPS (Master Production Scheduling), and for actualization, Astra International uses Smart Manufacturing Technology and Automation using SAP S/4 Hana.

• Weakness:

1) Data security concerns

2) Dependency on technology

3) Complexity and the struggle to maintain the systems

• Strength:

1) Flat and smooth production

2) Production without delays

3) No additional overtime

c) Human resource module

Astra implemented SAP-ESSA to integrate human resource employee activities.

• Strength:

1) Enhances internal efficiency and company performance

2) Data centralization provides a single source of employee information

3) Employee self-service

• Weakness:

1) Complex implementation

2) Requires more training

3) Costs more