My glorious wall by MOHAMAD FARIS BIN HARUNASIR https://padlet.com/1171103434/lkf0t7v2z7dt Made with serendipity en-us 2018-09-12 05:26:31 UTC 2018-09-12 07:21:43 UTC hello@padlet.com 1171103434 https://padlet.com/1171103434/lkf0t7v2z7dt/wish/280200795 Outline 

Thesis statement:

The steps involved in developing effective telephone skills are answer calls promptly, begin with an introduction and give full attention.

P1: Good telephone etiquette is an important skill and it becomes an important component to any customer service department.

P2: Answer calls promptly is a very simple and basic telephone etiquette and it can give others a good image.

Supporting point 1: Phone should be answered as soon as possible once it is ringing.

Supporting point 2: no customers should be asked to sit on hold indefinitely until someone is available to take the call.

P3: Begin by introducing ourselves.

Supporting point 1: we need start with an introduction that includes our name and ask for customer’s name.

Supporting point 2: Once we have that information, use it throughout the conversation to personalize the transaction.

P4: Giving full attention

Supporting point 1: go to the quiet place to answer the calls and talk

Supporting point 2: Quiet place can make us give our full attention to listen what the others saying and have no others external will affect us.

P5: With these telephone skills in mind, we can rest assured we are exuding a professional, service-oriented attitude every single time we answer a call.

]]> 2018-09-12 05:58:49 UTC https://padlet.com/1171103434/lkf0t7v2z7dt/wish/280200795 OUTLINE Thesis Statement : A wholesome experience can be gained by going to the library, joining the society club and going to the gym in the university.T1 : First, A wholesome experience can be gained by going to the library Supporting point 1: reading the resource and reference book,our thinking process will be increase also,reading resource and reference book will let us try to think or imagine about different detail in the resource or reference book. Supporting point 2: provide a learning point for student to study in there.They could discuss with their friends in there and it is very comfortable,so that student could also study in there with maximum focus.T2 : Besides going to the library, joining the society club also can give you a wholesome experience. Supporting points 1: student's social skill will be increase,they will make more new friends in there and they will become more cheerful. Supporting points 2: could improve student's leader skill.This is because, the society or club always have a lot of activity,student could become a organised committee to lead other committee to done the activity.Furthermore, in university have badminton club, football club and etc. T3 : Other than going to the library and joining the society club, going to the gym in university also can attain a wholesome experience. Supporting point 1: if student always doing exercise in gym, their body could always keep in fit and healthy weight. Supporting point 2: if student always doing exercise in gym, their body could always keep in fit and healthy weight.  1171103434 https://padlet.com/1171103434/lkf0t7v2z7dt/wish/280211196 2018-09-12 06:51:15 UTC https://padlet.com/1171103434/lkf0t7v2z7dt/wish/280211196 Good telephone etiquette is an important skill and it had become an important component to any customer service department. This is because a small phone call often can affect the successful or failure of a business. If you is a customer, do you want to wait for a few minute to wait the relevant unit to answer your call? Or do you want to hear the people using the impatient tone to talk with you when they answer your call? The answer is definitely we don’t want it happen because it look like not respect to us. The steps involved in developing effective telephone skills are answer calls promptly, begin with an introduction and give full attention. Firstly, answer calls promptly is a very simple and basic telephone etiquette and it can give others a good image. For example, phone should be answered by the third ring whenever possible. Thus, no customer should be asked to sit on hold indefinitely until someone is available to take the call. As far as we know, the longer a customer has to wait to talk to a person, the harder it will be to satisfy them once their request is finally made. So, answering calls promptly is a very important telephone etiquette in effect a business success or not. When we work with customers face-to –face, we usually begin by introducing ourselves. The same should be true at the beginning of phone calls. For example, we need start with an introduction that includes our name and ask for customer’s name. Once we have that information, use it throughout the conversation to personalize the transaction. Thus, begin with introduction is a useful and effective telephone skill to make a phone call. Besides, giving full attention is a very important telephone skill when we are in a phone call. When we are phone call with others, make sure we go to the quiet place to answer the calls and talk with them. This is because the quiet place can make us give our full attention to listen what the others saying and have no others external will affect us. So, we can remember clearly what the customer saying and give a good respond to them. As a result, giving full attention is a very good step in developing effective telephone skill. As a conclusion, telephone skill is very important in this era of globalization. Our customer’s perception of our business over the phone is just as important as their face-to-face impression of our company. With these telephone skills in mind, we can rest assured we are exuding a professional, service-oriented attitude every single time we answer a call. 1171103434 https://padlet.com/1171103434/lkf0t7v2z7dt/wish/280218397 2018-09-12 07:19:47 UTC https://padlet.com/1171103434/lkf0t7v2z7dt/wish/280218397