Chapter 11 - When You Say It About Yourself, It's Bragging. When Someone Else Says It ABout You, It's Proof. by https://padlet.com/troyster1/Chapter11 en-us 2016-07-19 11:41:09 UTC 2025-10-08 01:09:59 UTC hello@padlet.com Tyler https://padlet.com/troyster1/Chapter11/wish/116696817 Our customers can be the most valuable members of our sales team.  Capturing there testimony via a written document or even a better a video will allow us to GROW significantly.

]]> 2016-07-20 14:04:16 UTC https://padlet.com/troyster1/Chapter11/wish/116696817 Kelly https://padlet.com/troyster1/Chapter11/wish/116702272 In transportation sales, I think the best thing we can do is get our customers talking positively about us when we are not there! Get them to network internally FOR us. ]]> 2016-07-20 15:32:26 UTC https://padlet.com/troyster1/Chapter11/wish/116702272 Allison: The most powerful person on the sales team is your customer. When I am selling to a prospect one of the things I try to do is provide them with a reference list of other similar accounts in the area that I am doing business with so they can contact them. I have also taken it a step further and even had existing customers reach out to prospect https://padlet.com/troyster1/Chapter11/wish/116817351 customers to give their testimonial.

]]> 2016-07-22 13:49:36 UTC https://padlet.com/troyster1/Chapter11/wish/116817351 Todd: Our customers are the single most powerful method of a sale.  I utilize my customers as much as possible when trying to generate a new sale.  Customer outings are a great way to bring on a new customer. https://padlet.com/troyster1/Chapter11/wish/116817536 2016-07-22 13:54:10 UTC https://padlet.com/troyster1/Chapter11/wish/116817536 Brian https://padlet.com/troyster1/Chapter11/wish/116823665 Satisfied customers are a great tool to have & will give testimonials on your behalf without being prompted.  Just like our competitors, we are trying to promote our product and there is not an easier way than to have your customers promote it for you.

]]> 2016-07-22 16:47:11 UTC https://padlet.com/troyster1/Chapter11/wish/116823665 Dave https://padlet.com/troyster1/Chapter11/wish/116828136 Are you going to believe your next door neighbor who just bought a car like the one you want, or a car salesman?  That makes almost too much sense.  Customer testimonials seem to be the final frontier for sales people as we assume a customer does not want to readily give one.  We ask for the sale, we should ask for the testimonial.  Manage your acres!]]> 2016-07-22 19:24:50 UTC https://padlet.com/troyster1/Chapter11/wish/116828136 Steve                                   I cannot say I ever thought about having testimonials from current customers to give to prospect accounts. We do have a wealth of testimonials however through our I Saia program. If we could harness that information on a terminal basis about all our employees and ourselves as well, this could be the best source to demonstrate the quality of our people and our products. I would feel very proud to show any customer how dedicated so many of our people are to provide quality service and concern about our customers business and the service we offer on a day to day basis.   https://padlet.com/troyster1/Chapter11/wish/116829692 2016-07-22 20:33:52 UTC https://padlet.com/troyster1/Chapter11/wish/116829692 sonny https://padlet.com/troyster1/Chapter11/wish/116830847 I believe great customers testimonial is a great why to get in a door.  Before we all make a major purchase, we all ask our friends for their opinion on  a business or a product we are considering buying.]]> 2016-07-22 21:45:09 UTC https://padlet.com/troyster1/Chapter11/wish/116830847 Anthony- https://padlet.com/troyster1/Chapter11/wish/116866785 Your best sales person is a satisfied customer.  Having testimonials with us often gives us the tools to overcome objections by letting a future customer be more at ease by seeing what good choice a current made by giving us a chance.]]> 2016-07-24 12:29:14 UTC https://padlet.com/troyster1/Chapter11/wish/116866785 Rick https://padlet.com/troyster1/Chapter11/wish/116873703 "Testimonials should be used at the end of the sales cycle to dispel any doubt, reduce all risk, substantiate value, and pave the way to the order." This is different than what I have done in the past. I am guilty of using them too early in the process and will change it up to help close the deal moving forward.]]> 2016-07-24 18:33:12 UTC https://padlet.com/troyster1/Chapter11/wish/116873703 MarvinĀ  https://padlet.com/troyster1/Chapter11/wish/116880482 Who is the most powerful member of your sales team?  A satisfied customer.  

Its always better for a prospect to hear it from a satisfied customer rather than just you. In the past I have done entertainments with new or potential customers along with satisfied customers who ultimately helped make my sale for me! ]]> 2016-07-24 23:04:09 UTC https://padlet.com/troyster1/Chapter11/wish/116880482 Jason https://padlet.com/troyster1/Chapter11/wish/116883481 Leveraging existing positve relationships in the form of a testimonial is a powerful tool.  Validation of our performance from an outside source could potentially be huge in overcoming fear/objections to using  Saia.]]> 2016-07-24 23:51:47 UTC https://padlet.com/troyster1/Chapter11/wish/116883481 Kathy https://padlet.com/troyster1/Chapter11/wish/116885436 One of my favorite testimonials: customer takes the time to provide you with a list of their best customers in the actual territory you are working.....customers they Talk to daily...sharing the difference in SAIA and the carrier they are using. šŸ‘šŸ‘]]> 2016-07-25 00:20:25 UTC https://padlet.com/troyster1/Chapter11/wish/116885436 creig https://padlet.com/troyster1/Chapter11/wish/116921684 I  love doing entertainments with mixed customers..Those whom are loyal to us, mixed in ith those who do not know us very well/....I really do not have to make an effort to use the loyalty of the customer...THings sort of just happen all by them selves.]]> 2016-07-25 10:44:02 UTC https://padlet.com/troyster1/Chapter11/wish/116921684 Jamie https://padlet.com/troyster1/Chapter11/wish/116922305 Similar to buying a car...People ask other people about the car they bought, "hey, how do you like that car". They would much rather hear about the product from an actual user, versus listening to another salesperson.  An experience that is positive will provide positive results, and there is nothing more positive than actual customer words.  Personal plan moving forward: Mixed customer entertainments.]]> 2016-07-25 11:10:07 UTC https://padlet.com/troyster1/Chapter11/wish/116922305 Brent https://padlet.com/troyster1/Chapter11/wish/116922404 A customer's testimony or support statement to why they choose to use SAIA is better than any sales sheet because it provides real world examples on a local level. This is very valuable especially in territories where we have experienced lack of sales in the past. I keep a few of these "in my back pocket" when going into a meeting with a potential new client.]]> 2016-07-25 11:15:13 UTC https://padlet.com/troyster1/Chapter11/wish/116922404 Joe https://padlet.com/troyster1/Chapter11/wish/116922480 Bragging or Testimonial, utilizing a referenceĀ and facts are even better. Hard DATA is a great way to Brag about yourself and your company. Its as your always Interviewing, customer validation isĀ one of the best when using referencesĀ ]]> 2016-07-25 11:17:58 UTC https://padlet.com/troyster1/Chapter11/wish/116922480