Social Capabilities - Spredfast by https://padlet.com/alice_bertin1/lb1ow3br6psd questions for Spredfast en-us 2017-07-18 13:52:06 UTC 2017-07-18 13:56:11 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/Beartoy.png How do you deal with anonymised customers, i.e. someone who likes a post, who you do not currently have a social ID for? alice_bertin1 https://padlet.com/alice_bertin1/lb1ow3br6psd/wish/178959394 2017-07-18 13:52:06 UTC https://padlet.com/alice_bertin1/lb1ow3br6psd/wish/178959394 How do you then convert that unknown customer into a known one? alice_bertin1 https://padlet.com/alice_bertin1/lb1ow3br6psd/wish/178959395 2017-07-18 13:52:06 UTC https://padlet.com/alice_bertin1/lb1ow3br6psd/wish/178959395 Can you confirm your data is at an individual level, not aggregated alice_bertin1 https://padlet.com/alice_bertin1/lb1ow3br6psd/wish/178959396 2017-07-18 13:52:06 UTC https://padlet.com/alice_bertin1/lb1ow3br6psd/wish/178959396 How does your social media identity concatenation work? What attributes are you using to determine that customer Y on Twitter is also Customer X on Facebook? alice_bertin1 https://padlet.com/alice_bertin1/lb1ow3br6psd/wish/178959397 2017-07-18 13:52:06 UTC https://padlet.com/alice_bertin1/lb1ow3br6psd/wish/178959397 Do you provide levels of confidence for those potentially known customers that can be used to target for confirmation? alice_bertin1 https://padlet.com/alice_bertin1/lb1ow3br6psd/wish/178959398 2017-07-18 13:52:06 UTC https://padlet.com/alice_bertin1/lb1ow3br6psd/wish/178959398 What level of response data do you capture, i.e. how many retweets of a retweet of a retweet of tweet? alice_bertin1 https://padlet.com/alice_bertin1/lb1ow3br6psd/wish/178959400 2017-07-18 13:52:06 UTC https://padlet.com/alice_bertin1/lb1ow3br6psd/wish/178959400 Can they walk through an end to end use case (this could be anything, but thinking of something like post to facebook page, like page, share page, friend of sharer sees shared page, also likes page. What are we capturing on the “friend”? alice_bertin1 https://padlet.com/alice_bertin1/lb1ow3br6psd/wish/178959401 2017-07-18 13:52:06 UTC https://padlet.com/alice_bertin1/lb1ow3br6psd/wish/178959401 Can this track across transactional interactions as well? i.e. if I have a Twitter handle with email A, and email A is also used on the online store (of which I obtain a transaction feed) can I associate the purchased products from the transaction feed with the Twitter Handle via the email? alice_bertin1 https://padlet.com/alice_bertin1/lb1ow3br6psd/wish/178959402 2017-07-18 13:52:06 UTC https://padlet.com/alice_bertin1/lb1ow3br6psd/wish/178959402 Which platforms do you support? Instagram is randomly mentioned on the website, but not included in the list of supported platforms (assume this is linked to Facebook ID?) Which platforms don’t you support? What does your roadmap look like? alice_bertin1 https://padlet.com/alice_bertin1/lb1ow3br6psd/wish/178959403 2017-07-18 13:52:06 UTC https://padlet.com/alice_bertin1/lb1ow3br6psd/wish/178959403 How do you manage data privacy considering the social aspect of the data (potentially) captured? Are you encrypting in transit and at rest? alice_bertin1 https://padlet.com/alice_bertin1/lb1ow3br6psd/wish/178959404 2017-07-18 13:52:06 UTC https://padlet.com/alice_bertin1/lb1ow3br6psd/wish/178959404 What restrictions are there in relation to gathering social data? i.e. Facebooks Privacy policy. alice_bertin1 https://padlet.com/alice_bertin1/lb1ow3br6psd/wish/178959405 2017-07-18 13:52:06 UTC https://padlet.com/alice_bertin1/lb1ow3br6psd/wish/178959405 How is it priced? Licenced? Annual Fee? What is the cost? alice_bertin1 https://padlet.com/alice_bertin1/lb1ow3br6psd/wish/178959406 2017-07-18 13:52:06 UTC https://padlet.com/alice_bertin1/lb1ow3br6psd/wish/178959406 Are there any complimentary services they would recommend that help support the presenting or gathering or social data? alice_bertin1 https://padlet.com/alice_bertin1/lb1ow3br6psd/wish/178959407 2017-07-18 13:52:06 UTC https://padlet.com/alice_bertin1/lb1ow3br6psd/wish/178959407 Can we execute bi-directional campaigns? alice_bertin1 https://padlet.com/alice_bertin1/lb1ow3br6psd/wish/178959408 2017-07-18 13:52:06 UTC https://padlet.com/alice_bertin1/lb1ow3br6psd/wish/178959408 What are the attributes that we need to provide to Social ID to execute the campaign? alice_bertin1 https://padlet.com/alice_bertin1/lb1ow3br6psd/wish/178959409 2017-07-18 13:52:06 UTC https://padlet.com/alice_bertin1/lb1ow3br6psd/wish/178959409 What are the details we could receive from Social ID based on customers social activity alice_bertin1 https://padlet.com/alice_bertin1/lb1ow3br6psd/wish/178959410 2017-07-18 13:52:06 UTC https://padlet.com/alice_bertin1/lb1ow3br6psd/wish/178959410 In case if Social ID is compatible with IBM Campaign, what the format of files that we need to send / we would receive from Social ID. alice_bertin1 https://padlet.com/alice_bertin1/lb1ow3br6psd/wish/178959411 2017-07-18 13:52:06 UTC https://padlet.com/alice_bertin1/lb1ow3br6psd/wish/178959411 Limitation on audience size to target in one campaign alice_bertin1 https://padlet.com/alice_bertin1/lb1ow3br6psd/wish/178959412 2017-07-18 13:52:06 UTC https://padlet.com/alice_bertin1/lb1ow3br6psd/wish/178959412