Kathleen Romano 300699111

Maryl Galanga 300890783

1. Features: Gucci's Products have special features that only they specifically have. Products they have are bags, wallets, suitcases, glasses, clothing, shoes and more. Made with a variety of fabrics such as authentic Italian leather, GG canvas, Diamante, Guccissima leather and Flora.

2. Aesthetics: Gucci has their own identity which makes those who buy and wear their products look great and feel great. For example, if you see a bag or wallet with their GG Supreme canvas you will automatically know that it is the Gucci brand and it complements their look.

Phamela Lara Ojeda - 301028861

Alexandre Tahara - 301034002
Paulo Sarmiento - 301029048

2 Dimentions of Quality:
Convenience:

Bell is a company that is really accessible to its customers. They have 25 stores - only in the Scarborough area. They also have live chats through their website which is more convenient as you can get the answers to your questions and report complaints in the comfort of your homes.  Customers can also call Bell Customer Service Hotline or can send them an Email where a representative may respond immediately. They also have an accessibility services call centre for people with disabilities.

 

Bell offers a variety of services from:

Bell Mobility – Bell offers mobile phones even the latest models of mobile phones through pre-ordering, they also offer mobile phones together with plans (call, text, and internet)

Bel TV – Includes the Home PVR where you can rewatch your favorite shows, as well as have access to movies using Netflix or Youtube. You can also connect your device using Bluetooth. 

Bel Internet – Bell provides a Whole Home WIFI which is a wall to wall internet and WIFI works in every room, super-fast speed and unlimited WIFI. 

Bell Home Phone – includes unlimited local calling and affordable long distance calling, 3 way calls. 

Bell Bundle – Bell offers a Bundles like TV + Internet, or TV + Internet + Home Phone, or customers can also build their own bundles according to their needs.

Contributions to VCM:

Employee/Human Resource:

Bell is recognized as one of Canada’s Top 100 Employers for 2019. Bell Canada supports their employees in prioritizing their health and wellness providing a company intranet access where employees can read articles or watch videos and training about health. They also provide their employees with a variety of amenities and facilities that they can enjoy. They have access to nutritionist, massage therapist and even expanded their coverage for mental health services. That is how much Bell Canada values and takes care of their employees. 

 

Bell Canada provides their employees with appropriate training so they can help these people rise up to a higher position. In other words, Bell invests in people whom they can see who have the potential to lead and people who really makes an effort at work. Bell has a ‘people first’ mentality where it promotes a workplace that employees can succeed in. They also reward retiring employees an embossed leather wallet with a thank you letter signed by the CEO. 

Technological Investment:
Bell has changed its technology since  2015 when they introduced 4K displays and curved phone screens, with the invention of wearable technology and virtual reality Bell increased its variability of devices,  this gave its clients the opportunity to buy the newest devices, this increased their value of service.

Menghan Li (301059697)

 

2 Dimensions of Quality

1.Aesthetics: The products are casual and inexpensive. They are well-designed.

2.Features: UNIQLO are focus on fabrics, sewing, and finishing, so the products are good in appearance, quality and functionality.

Contribution to VCM

1.Purchase of raw materials

Uniqlo apparel product concept is the main performance and young market so common and basic raw materials to purchase price low, give priority to, because of the raw material is low, so must have a strict production standards to increase the value of the product, so the Uniqlo is enjoyed by people because of its low price, and good quality, The low purchase cost of raw materials can make the enterprise earn a good income, and the money saved can be used in other aspects of the enterprise. I think this is a win-win situation.

2.Technology investment (Design)

Uniqlo's innovative design is popular with young people because its virtual business model saves companies a lot of money, so Uniqlo can invest a lot of money in design, which is a key part of the core value chain of an enterprise.

3.Processing production

It is also the embodiment of efficiency in the value chain to authorize outsourcing production to other small and medium-sized enterprises. The benefit of outsourcing production is to realize product value efficiently and cheaply

4.Sales

Uniqlo adopts the franchise operation mode to carry out mass sales. Opening different stores in different locations can attract different consumer groups and improve product awareness, which is also an invisible publicity for Uniqlo.

5.Market development

Uniqlo will adopt different promotion measures in different festivals to stimulate the market of the same industry and keep its products in the leading position.