Objective Tree - Refund Rejection Rates (Sedef & Ioanna) by Ioanna Katsara https://padlet.com/katsaraioanna/l9pa3hpcev0fsg86 Our primary objective is to identify the root causes for rejection of refund requests and plan effective strategies to minimise rejection rates while ensuring timely and accurate refunds to customers. en-us 2023-09-30 15:57:58 UTC 2023-11-03 16:05:35 UTC hello@padlet.com Key Objective: Reduce Refund Rejection Rates katsaraioanna https://padlet.com/katsaraioanna/l9pa3hpcev0fsg86/wish/2726995926 2023-09-30 16:00:50 UTC https://padlet.com/katsaraioanna/l9pa3hpcev0fsg86/wish/2726995926 1. Improve communication between Customer Service and Finance Teams katsaraioanna https://padlet.com/katsaraioanna/l9pa3hpcev0fsg86/wish/2727000324 2023-09-30 16:09:09 UTC https://padlet.com/katsaraioanna/l9pa3hpcev0fsg86/wish/2727000324 1.1 Constructive feedback from Finance team katsaraioanna https://padlet.com/katsaraioanna/l9pa3hpcev0fsg86/wish/2727001845 2023-09-30 16:11:52 UTC https://padlet.com/katsaraioanna/l9pa3hpcev0fsg86/wish/2727001845 1.3 Constant updates on refund process procedures katsaraioanna https://padlet.com/katsaraioanna/l9pa3hpcev0fsg86/wish/2727002532 2023-09-30 16:13:15 UTC https://padlet.com/katsaraioanna/l9pa3hpcev0fsg86/wish/2727002532 MEANS katsaraioanna https://padlet.com/katsaraioanna/l9pa3hpcev0fsg86/wish/2727004400 2023-09-30 16:16:43 UTC https://padlet.com/katsaraioanna/l9pa3hpcev0fsg86/wish/2727004400 1.2 Shadowing sessions between finance team and customer service team katsaraioanna https://padlet.com/katsaraioanna/l9pa3hpcev0fsg86/wish/2727011267 2023-09-30 16:29:26 UTC https://padlet.com/katsaraioanna/l9pa3hpcev0fsg86/wish/2727011267 ENDS katsaraioanna https://padlet.com/katsaraioanna/l9pa3hpcev0fsg86/wish/2727012365 2023-09-30 16:31:36 UTC https://padlet.com/katsaraioanna/l9pa3hpcev0fsg86/wish/2727012365 1. Increase in customer satisfaction katsaraioanna https://padlet.com/katsaraioanna/l9pa3hpcev0fsg86/wish/2727012897 2023-09-30 16:32:30 UTC https://padlet.com/katsaraioanna/l9pa3hpcev0fsg86/wish/2727012897 2. Reduced workload in Customer Service and Finance teams katsaraioanna https://padlet.com/katsaraioanna/l9pa3hpcev0fsg86/wish/2727013722 2023-09-30 16:34:05 UTC https://padlet.com/katsaraioanna/l9pa3hpcev0fsg86/wish/2727013722 3. Customer loyalty katsaraioanna https://padlet.com/katsaraioanna/l9pa3hpcev0fsg86/wish/2727014262 2023-09-30 16:35:02 UTC https://padlet.com/katsaraioanna/l9pa3hpcev0fsg86/wish/2727014262 4. Positive brand reputation katsaraioanna https://padlet.com/katsaraioanna/l9pa3hpcev0fsg86/wish/2727014806 2023-09-30 16:36:01 UTC https://padlet.com/katsaraioanna/l9pa3hpcev0fsg86/wish/2727014806 5. Operational efficiency katsaraioanna https://padlet.com/katsaraioanna/l9pa3hpcev0fsg86/wish/2727015794 2023-09-30 16:37:54 UTC https://padlet.com/katsaraioanna/l9pa3hpcev0fsg86/wish/2727015794