https://padlet.com/chanleong/l69ngnuzi6v1hxe9 en-us 2021-11-22 18:15:04 UTC 2021-11-24 06:48:35 UTC hello@padlet.com https://padlet.com/chanleong/l69ngnuzi6v1hxe9/wish/1909939919 1. Comms- when we sell on FB, Instagram, etc. are sold in piece meals, because when products are sold, it is sold for such a short period of time before people even had it on their mind. The way that things should be is that we need to build a story - a solid campaign around a product, rather than the current hard sell products. 

There needs to be a focus on the a few products, quality products for each month that should be focused on to ensure every different team focuses on the product to be sold every month.]]> 2021-11-24 06:16:45 UTC https://padlet.com/chanleong/l69ngnuzi6v1hxe9/wish/1909939919 https://padlet.com/chanleong/l69ngnuzi6v1hxe9/wish/1909943094 1. There needs to be standardization in obtaining quotation from suppliers to be able to address client query.

Solution: We need to be able to focus on our preferred supplier for a period of time, rather than speaking to multiple clients at the same time and delaying the quotation. 

Creating a schedule pricing in which they are able to access pricing from different hotels at a base rate and knowing what the blackout/peak dates are to cater to client needs.]]> 2021-11-24 06:19:31 UTC https://padlet.com/chanleong/l69ngnuzi6v1hxe9/wish/1909943094 https://padlet.com/chanleong/l69ngnuzi6v1hxe9/wish/1909947033 1. There are many on premise servers, we should move to cloud. There will be better management of security and helps with accessibility. This enables staff to better access materials without having to bypass internal firewalls. 

IT also is required to make the financial calculation in the storage requirements. 

Example: OneDrive to store all information. SharedDrive are actually utilising storage but with OneDrive, there is a log checking when changes are made. This should be the modern way of accessing and keeping information for safety purposes and also tracking changes. Due to the storage in Microsoft software, it is much more secure.

]]> 2021-11-24 06:23:03 UTC https://padlet.com/chanleong/l69ngnuzi6v1hxe9/wish/1909947033 https://padlet.com/chanleong/l69ngnuzi6v1hxe9/wish/1909951807 Spam filtering system to be upgraded. Currently an old system is being used, however we should use a cloud based filtering system that uses AI, that is able to filter items more accurately through pictures, links and texts.]]> 2021-11-24 06:27:36 UTC https://padlet.com/chanleong/l69ngnuzi6v1hxe9/wish/1909951807 https://padlet.com/chanleong/l69ngnuzi6v1hxe9/wish/1909965186 1. Be more flexible - in terms of payment to suppliers, there is an expectation for credit terms (30 days) to be given by clients, but finance to make payment first in order to enable the transaction to be made. 
2. Processes are too tedious. 
3. People want to buy travel warrant, payment to be made by client before a series number is issued. Sales are not able to be made because of the inflexibility. 
4. What is our tolerance level out of 100 transactions, what is our risk exposure, is it 10% of those historically that don't pay us? If we find out it is approx. 5% who default on payment, we may want to rethink the process. 

- This is specifically for corporate clients.

5. Credit terms are given today with corporate partners, with tickets that have already been issued, however, there is a credit limit increase approval required even though tickets have already been issued which will delay payments due to inability to issue invoice.

Ideal process: When credit limit has been reached, then finance to highlight to Corporate Operations not to issue tickets, to ensure there is no backlog in requiring agents requesting approval for increase in credit limit. 

Unsure on tracking mechanism by finance. 

TC is unable to raise invoice because they are not able to issue due to credit limit.]]> 2021-11-24 06:38:34 UTC https://padlet.com/chanleong/l69ngnuzi6v1hxe9/wish/1909965186 https://padlet.com/chanleong/l69ngnuzi6v1hxe9/wish/1909970179 The company is very proud of it's 47 years of expert experience and be known as the top in the country (Malaysia) as a TMC. In the corporate segment, we are still the main player and we need to remind them that we are top of mind. ]]> 2021-11-24 06:42:40 UTC https://padlet.com/chanleong/l69ngnuzi6v1hxe9/wish/1909970179 https://padlet.com/chanleong/l69ngnuzi6v1hxe9/wish/1909972553 We should continue to have a few specialist staff who are able to service niche groups:

1. Cruises
2. Countries (according to Tourism Boards we work with)

They are required to sit for exams and go through the course.]]> 2021-11-24 06:44:39 UTC https://padlet.com/chanleong/l69ngnuzi6v1hxe9/wish/1909972553 https://padlet.com/chanleong/l69ngnuzi6v1hxe9/wish/1909977350 1. We need to keep forward thinking mindset
2. We need to invest in a data warehouse, we need data scientists, data analyst, experts in analysing data that would help in our AI
3. The customer is at the core of our business, we need to do demand planning in order to talk to the right people.
4. Convenience at your fingertips - content creation that adds value especially where tangible value is able to be perceived by customers. ]]> 2021-11-24 06:48:35 UTC https://padlet.com/chanleong/l69ngnuzi6v1hxe9/wish/1909977350