My sumptuous wall by Triona https://padlet.com/tboyle/communicationskills Made with a bold sensibility en-us 2018-03-15 11:02:09 UTC 2026-01-21 10:43:16 UTC hello@padlet.com tboyle https://padlet.com/tboyle/communicationskills/wish/242272857 Communication skills: 

face to face; 

telephone eg call centre; 


building rapport; 

effective listening;

questioning; 

developing a dialogue; 

non-verbal communication eg body language, eye contact;

 written communication

]]> 2018-03-15 11:06:59 UTC https://padlet.com/tboyle/communicationskills/wish/242272857 having good communication skills involves eye contact with the customer. https://padlet.com/tboyle/communicationskills/wish/242274812 Beth.]]> 2018-03-15 11:13:39 UTC https://padlet.com/tboyle/communicationskills/wish/242274812 https://padlet.com/tboyle/communicationskills/wish/242276437 good communication also includes good posture and this helps people to understand whether you are open to discussion with another person 

aisha
  ]]> 2018-03-15 11:18:31 UTC https://padlet.com/tboyle/communicationskills/wish/242276437 having empathy in the customer allows you to connect with them and encourages them to trust you and understand their feelings. https://padlet.com/tboyle/communicationskills/wish/242277251 Beth. ]]> 2018-03-15 11:20:43 UTC https://padlet.com/tboyle/communicationskills/wish/242277251 (building a rapport) "A close and harmonious relationship in which the people or groups concerned understand each other's feelings or ideas and communicate well." it is always good to build a strong reliable relationship with customers because they are more likely to give there custom again. building good relationships with customers and having repeat business shows that person that they are doing a good job. https://padlet.com/tboyle/communicationskills/wish/242277809 2018-03-15 11:22:24 UTC https://padlet.com/tboyle/communicationskills/wish/242277809 Non verbal communication https://padlet.com/tboyle/communicationskills/wish/242277923 The staff can communicate with the customers in different way rather than just verbal communication, such as eye contact, if customer makes eye contact wit the staff could mean that they want them to come over if there is a slight distance between them so they avoid shouting across the building, even a smile could is communicating as this will make both the customer as staff member feel more comfortable approaching and speaking to one another.  
Esraa]]> 2018-03-15 11:22:46 UTC https://padlet.com/tboyle/communicationskills/wish/242277923 https://padlet.com/tboyle/communicationskills/wish/242278535 2018-03-15 11:24:51 UTC https://padlet.com/tboyle/communicationskills/wish/242278535 (effective listening) https://padlet.com/tboyle/communicationskills/wish/242278689 this is something that should come naturally within customer service. good listening to a customer and understanding there needs and requirements benefits both the customer and business because listening right the first time improves reviews for that business.]]> 2018-03-15 11:25:15 UTC https://padlet.com/tboyle/communicationskills/wish/242278689 Asking clear and understandable questions to a customer shows that you are actually listening to them and showing interest. https://padlet.com/tboyle/communicationskills/wish/242278832 beth]]> 2018-03-15 11:25:39 UTC https://padlet.com/tboyle/communicationskills/wish/242278832 Also being friendly with your customer is good customer service as it allows them to connect with you. https://padlet.com/tboyle/communicationskills/wish/242279303 aisha]]> 2018-03-15 11:27:16 UTC https://padlet.com/tboyle/communicationskills/wish/242279303 Written Communication https://padlet.com/tboyle/communicationskills/wish/242279556 As for the written communication, the sender must think about spelling, grammar and include all the right information so the customer does not get confused or think it is just spam letters

Esraa. ]]> 2018-03-15 11:28:07 UTC https://padlet.com/tboyle/communicationskills/wish/242279556 https://padlet.com/tboyle/communicationskills/wish/242279935 2018-03-15 11:29:32 UTC https://padlet.com/tboyle/communicationskills/wish/242279935 ensuring you are listening to the customer is a good form of communication skills. showing interest is massively important in order for the customer to feel important. https://padlet.com/tboyle/communicationskills/wish/242279968 beth]]> 2018-03-15 11:29:38 UTC https://padlet.com/tboyle/communicationskills/wish/242279968 (questioning) https://padlet.com/tboyle/communicationskills/wish/242280269 businesses will question their customers on how there experience with them has gone, this is so the business know what they lack or what they are good at so further improvements can be made by the business to get more custom and ensure all customers get the best of whats to offer. questionnaires give companies the opportunity to improve customer relationships and they let the customer know that the business is always working towards something better.]]> 2018-03-15 11:30:47 UTC https://padlet.com/tboyle/communicationskills/wish/242280269 Having good communication skills in the workplace is all about being able to convey information to people clearly and simply, in a way that means things are understood and get done. It's about transmitting and receiving messages clearly, and being able to read your audience. https://padlet.com/tboyle/communicationskills/wish/242280507 beth]]> 2018-03-15 11:31:40 UTC https://padlet.com/tboyle/communicationskills/wish/242280507 building a rapport. https://padlet.com/tboyle/communicationskills/wish/242280740   Your customers will learn to trust you if you do what you say. Keep your commitments, call when you say you will, and always follow through.
beth.]]> 2018-03-15 11:32:24 UTC https://padlet.com/tboyle/communicationskills/wish/242280740 https://padlet.com/tboyle/communicationskills/wish/242282024 2018-03-15 11:36:24 UTC https://padlet.com/tboyle/communicationskills/wish/242282024 (developing a dialogue) https://padlet.com/tboyle/communicationskills/wish/242283457 (source from google) "conversation between two or more persons."  this is important in travel and tourism because it has a lot of face to face communication and people need to be confident and clear when developing a dialogue with customers.

]]> 2018-03-15 11:40:33 UTC https://padlet.com/tboyle/communicationskills/wish/242283457 https://padlet.com/tboyle/communicationskills/wish/242283996 2018-03-15 11:42:08 UTC https://padlet.com/tboyle/communicationskills/wish/242283996 https://padlet.com/tboyle/communicationskills/wish/242286102 2018-03-15 11:48:29 UTC https://padlet.com/tboyle/communicationskills/wish/242286102