Customer Service Review - Best Practices - Class Discussion by Sean Trainor https://padlet.com/sean_trainor1/l583h72xceaa Midterm Review en-us 2019-04-23 20:06:50 UTC 2025-10-03 13:57:01 UTC hello@padlet.com listening LR leerosario https://padlet.com/sean_trainor1/l583h72xceaa/wish/353804672 2019-04-24 16:12:52 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353804672 Understanding KL https://padlet.com/sean_trainor1/l583h72xceaa/wish/353805159 2019-04-24 16:13:47 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353805159 needs to be established LR leerosario https://padlet.com/sean_trainor1/l583h72xceaa/wish/353805187 2019-04-24 16:13:50 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353805187 Defuse Situations KL https://padlet.com/sean_trainor1/l583h72xceaa/wish/353805840 2019-04-24 16:15:07 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353805840 understand the problem LR leerosario https://padlet.com/sean_trainor1/l583h72xceaa/wish/353805904 2019-04-24 16:15:15 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353805904 Follow up call or email https://padlet.com/sean_trainor1/l583h72xceaa/wish/353806221 CP]]> 2019-04-24 16:15:58 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353806221 going out of your way to make things better LR leerosario https://padlet.com/sean_trainor1/l583h72xceaa/wish/353806256 2019-04-24 16:16:02 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353806256 put yourself in their shoes https://padlet.com/sean_trainor1/l583h72xceaa/wish/353806396 CP]]> 2019-04-24 16:16:24 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353806396 having a can do attitude https://padlet.com/sean_trainor1/l583h72xceaa/wish/353806692
CP]]> 2019-04-24 16:17:10 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353806692 Empathetic words SM blackknightclothing https://padlet.com/sean_trainor1/l583h72xceaa/wish/353806751 2019-04-24 16:17:20 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353806751 Clear Speaking KL https://padlet.com/sean_trainor1/l583h72xceaa/wish/353806797 2019-04-24 16:17:26 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353806797 Solutions to the problem SM blackknightclothing https://padlet.com/sean_trainor1/l583h72xceaa/wish/353807542 2019-04-24 16:19:17 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353807542 Tone SM blackknightclothing https://padlet.com/sean_trainor1/l583h72xceaa/wish/353807713 2019-04-24 16:19:39 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353807713 Don't settle until problem gets resolved KL https://padlet.com/sean_trainor1/l583h72xceaa/wish/353807743 2019-04-24 16:19:45 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353807743 body language LR leerosario https://padlet.com/sean_trainor1/l583h72xceaa/wish/353807796 2019-04-24 16:19:52 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353807796 Do what they ask and more SM blackknightclothing https://padlet.com/sean_trainor1/l583h72xceaa/wish/353807924 2019-04-24 16:20:07 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353807924 facial expressions LR leerosario https://padlet.com/sean_trainor1/l583h72xceaa/wish/353808178 2019-04-24 16:20:44 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353808178 Having a "The customer is always right" mentality KL https://padlet.com/sean_trainor1/l583h72xceaa/wish/353808395 2019-04-24 16:21:15 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353808395 gather all the information leerosario https://padlet.com/sean_trainor1/l583h72xceaa/wish/353809349 2019-04-24 16:23:28 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353809349 Apologizing for a mistake SM blackknightclothing https://padlet.com/sean_trainor1/l583h72xceaa/wish/353810022 2019-04-24 16:24:53 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353810022 create positive solutions leerosario https://padlet.com/sean_trainor1/l583h72xceaa/wish/353810244 2019-04-24 16:25:19 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353810244 Show understanding by nodding your head KL https://padlet.com/sean_trainor1/l583h72xceaa/wish/353810518 2019-04-24 16:25:47 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353810518 create positive solutions LR leerosario https://padlet.com/sean_trainor1/l583h72xceaa/wish/353810521 2019-04-24 16:25:47 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353810521 Makin sure the customer is satisfied with results SM blackknightclothing https://padlet.com/sean_trainor1/l583h72xceaa/wish/353810526 2019-04-24 16:25:47 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353810526 Make their problem your problem KL https://padlet.com/sean_trainor1/l583h72xceaa/wish/353811223 2019-04-24 16:27:14 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353811223 Having a positive demeanor SM blackknightclothing https://padlet.com/sean_trainor1/l583h72xceaa/wish/353811286 2019-04-24 16:27:22 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353811286 always try to go above the customers expectations LR leerosario https://padlet.com/sean_trainor1/l583h72xceaa/wish/353811288 2019-04-24 16:27:22 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353811288 Speak slowly KL https://padlet.com/sean_trainor1/l583h72xceaa/wish/353811656 2019-04-24 16:28:11 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353811656 do not just do the minimum to get them out of the way LR leerosario https://padlet.com/sean_trainor1/l583h72xceaa/wish/353812243 2019-04-24 16:29:28 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353812243 See things from their point of view KL https://padlet.com/sean_trainor1/l583h72xceaa/wish/353812624 2019-04-24 16:30:22 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353812624 Team Work make the dream work SM blackknightclothing https://padlet.com/sean_trainor1/l583h72xceaa/wish/353813188 2019-04-24 16:31:30 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353813188 make the customer feel like they were heard LR leerosario https://padlet.com/sean_trainor1/l583h72xceaa/wish/353813328 2019-04-24 16:31:49 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353813328 Emotional intelligence SM blackknightclothing https://padlet.com/sean_trainor1/l583h72xceaa/wish/353813434 2019-04-24 16:32:06 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353813434 hire good fits to the company LR leerosario https://padlet.com/sean_trainor1/l583h72xceaa/wish/353813996 2019-04-24 16:33:19 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353813996 Repeat the problem back to them KL https://padlet.com/sean_trainor1/l583h72xceaa/wish/353814125 2019-04-24 16:33:32 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353814125 Ask the customer what we could do KL https://padlet.com/sean_trainor1/l583h72xceaa/wish/353814311 2019-04-24 16:33:52 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353814311 Add complimentary items for the troubles KL https://padlet.com/sean_trainor1/l583h72xceaa/wish/353814555 2019-04-24 16:34:25 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353814555 Analyze the factors contributing to the issue SM blackknightclothing https://padlet.com/sean_trainor1/l583h72xceaa/wish/353814667 2019-04-24 16:34:38 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353814667 managers need to spread that culture so that employees feel comfortable LR leerosario https://padlet.com/sean_trainor1/l583h72xceaa/wish/353814670 2019-04-24 16:34:39 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353814670 Resolve problems as if you had the same problem KL https://padlet.com/sean_trainor1/l583h72xceaa/wish/353815104 2019-04-24 16:35:33 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353815104 Working as a team to resolve an issue KL https://padlet.com/sean_trainor1/l583h72xceaa/wish/353815467 2019-04-24 16:36:24 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353815467 Host events/parties to build a better team culture. KL https://padlet.com/sean_trainor1/l583h72xceaa/wish/353815731 2019-04-24 16:37:00 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353815731 let the customer know your sympathizing with them LR leerosario https://padlet.com/sean_trainor1/l583h72xceaa/wish/353815859 2019-04-24 16:37:20 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353815859 Show customers that you care SM blackknightclothing https://padlet.com/sean_trainor1/l583h72xceaa/wish/353816698 2019-04-24 16:39:10 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353816698 use the correct words for the situation your dealing with LR leerosario https://padlet.com/sean_trainor1/l583h72xceaa/wish/353816709 2019-04-24 16:39:12 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353816709 Make customers feel they are important SM blackknightclothing https://padlet.com/sean_trainor1/l583h72xceaa/wish/353817105 2019-04-24 16:40:09 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353817105 Go beyond expected performance SM blackknightclothing https://padlet.com/sean_trainor1/l583h72xceaa/wish/353817368 2019-04-24 16:40:47 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353817368 when face to face make sure your posture is sympathetic LR leerosario https://padlet.com/sean_trainor1/l583h72xceaa/wish/353817753 2019-04-24 16:41:36 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353817753 Set a positive attitude fr the company SM blackknightclothing https://padlet.com/sean_trainor1/l583h72xceaa/wish/353819484 2019-04-24 16:45:29 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353819484 Repeat what they said so you understand SM blackknightclothing https://padlet.com/sean_trainor1/l583h72xceaa/wish/353820372 2019-04-24 16:47:21 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353820372 hand expressions https://padlet.com/sean_trainor1/l583h72xceaa/wish/353820450 cp]]> 2019-04-24 16:47:30 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353820450 eye contact https://padlet.com/sean_trainor1/l583h72xceaa/wish/353820618 cp]]> 2019-04-24 16:47:53 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353820618 go the extra mile https://padlet.com/sean_trainor1/l583h72xceaa/wish/353820897 CP]]> 2019-04-24 16:48:28 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353820897 see the problem from multiple perspective https://padlet.com/sean_trainor1/l583h72xceaa/wish/353822057 cp]]> 2019-04-24 16:50:48 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353822057 set the example from the top down https://padlet.com/sean_trainor1/l583h72xceaa/wish/353822654 cp]]> 2019-04-24 16:52:05 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353822654 Fix the problem as quickly as possible even if it means staying on the line longer https://padlet.com/sean_trainor1/l583h72xceaa/wish/353823240 CP]]> 2019-04-24 16:53:19 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353823240 make the customer feel like it is your problem as well https://padlet.com/sean_trainor1/l583h72xceaa/wish/353823800 cp]]> 2019-04-24 16:54:23 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353823800 Defuse the situation with empathetic tones or words https://padlet.com/sean_trainor1/l583h72xceaa/wish/353825391 cp]]> 2019-04-24 16:57:10 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353825391 Ensure all staff are trained the same way in order to deal with every situation https://padlet.com/sean_trainor1/l583h72xceaa/wish/353826123 cp]]> 2019-04-24 16:58:39 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353826123 don't use scripted lingo https://padlet.com/sean_trainor1/l583h72xceaa/wish/353826816 cp]]> 2019-04-24 17:00:06 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353826816 walking a mile in their shoes kwoodbine https://padlet.com/sean_trainor1/l583h72xceaa/wish/353930618 This is taking time and listening to the problem and trying to understand what the are feeling and why this is a problem for them

KW]]> 2019-04-24 21:55:23 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353930618 having a sense of urgency in fixing a problem https://padlet.com/sean_trainor1/l583h72xceaa/wish/353930811 2019-04-24 21:56:12 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353930811 Empathy means being supportive. It allows customers to know that you support their problem. https://padlet.com/sean_trainor1/l583h72xceaa/wish/353931015 2019-04-24 21:57:05 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353931015 Key Words kwoodbine https://padlet.com/sean_trainor1/l583h72xceaa/wish/353931041 These are words to use while being empathic such as I understand, we are sorry for the inconvenience, and we would like help with any misfortune this has caused you

KW]]> 2019-04-24 21:57:17 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353931041 With empathy you have to be encouraging. If you are dealing with an angry customer, you have to show actions of encouragement https://padlet.com/sean_trainor1/l583h72xceaa/wish/353931191 2019-04-24 21:58:21 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353931191 Relating kwoodbine https://padlet.com/sean_trainor1/l583h72xceaa/wish/353931253 While we may not have feel the same thing we can all relate to a problem they may be having and this is a good way of saying hey I have been in a same situation and I know the pain this can cause. this shows the customer that we are human and can understand the struggle is real

KW]]> 2019-04-24 21:58:48 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353931253 One of the key elements with empathy is to firstly acknowledge the customer's concerns and by sharing how you feel about the situation. This can ease an angry customer down because they can see that someone is LISTENING and cares about their situation. https://padlet.com/sean_trainor1/l583h72xceaa/wish/353931391 2019-04-24 21:59:39 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353931391 Tone in a Email kwoodbine https://padlet.com/sean_trainor1/l583h72xceaa/wish/353931583 you have to make your email not harsh and robotic. This requires using key words such as I understand, feel, and sorry

KW]]> 2019-04-24 22:00:42 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353931583 https://padlet.com/sean_trainor1/l583h72xceaa/wish/353931829 First key in communication is active listening. as discussed, someone can listen to your problem but not understand what you had to say 

]]> 2019-04-24 22:02:15 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353931829 Staying engage in the conversation is a sign of good communication. Not by interrupting a customer but by signs,signals or by speaking empathic words to allow them to know that you truly are paying attention. https://padlet.com/sean_trainor1/l583h72xceaa/wish/353931986 2019-04-24 22:03:25 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353931986 ask critical questions with empathetic phrases oh I'm sorry this happened to you. cp https://padlet.com/sean_trainor1/l583h72xceaa/wish/353931992 2019-04-24 22:03:28 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353931992 Body language kwoodbine https://padlet.com/sean_trainor1/l583h72xceaa/wish/353932110 In person you want to have a cool calm but concerning appearance. you do not want to put yourself as a hard know it all

KW]]> 2019-04-24 22:04:28 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353932110 https://padlet.com/sean_trainor1/l583h72xceaa/wish/353932217 communication also has alot to do with how you solve the customer's problem or how efficient you are getting them the help they need. Communication can be you following up with a customer through out the situation.]]> 2019-04-24 22:05:03 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353932217 https://padlet.com/sean_trainor1/l583h72xceaa/wish/353932291 Use soft tones in Emails don't use all caps CP]]> 2019-04-24 22:05:29 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353932291 Never interrupt kwoodbine https://padlet.com/sean_trainor1/l583h72xceaa/wish/353932392 When on a phone allow them to vent never cut them off. It shows that you do not care and just want them off the phone

KW]]> 2019-04-24 22:06:03 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353932392 Problem solving, one key is to figure out what your main problem is and find the best way to show empathetic skills and communication with the customer with your end result. Your way of communicating your problem through your words or tone can help ease the customer even if your solution was not what they had asked for. https://padlet.com/sean_trainor1/l583h72xceaa/wish/353932529 2019-04-24 22:06:51 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353932529 https://padlet.com/sean_trainor1/l583h72xceaa/wish/353932553 empathy is not sympathy which sympathy you are implying an inherit sadness]]> 2019-04-24 22:06:59 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353932553 Note kwoodbine https://padlet.com/sean_trainor1/l583h72xceaa/wish/353932583 2019-04-24 22:07:10 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353932583 Notes kwoodbine https://padlet.com/sean_trainor1/l583h72xceaa/wish/353932587 Take notes and turn off the computer. this will assist in the paying attention to the person and the problem. This will also make sure you are not solving the problem before knowing the whole problem

KW]]> 2019-04-24 22:07:11 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353932587 Push the boundaries kwoodbine https://padlet.com/sean_trainor1/l583h72xceaa/wish/353932726 Never except that this can not be done. this is also exceeding expectation but if you don't try to work around the that's what we over have done you will never be innovative in making a better service or product

KW]]> 2019-04-24 22:08:23 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353932726 Collaborate kwoodbine https://padlet.com/sean_trainor1/l583h72xceaa/wish/353933112 Work well with counter parts. This will increase productivity and will create a good rapport so that when you contact IT and they know who and how you work they can be a step ahead of knowing what you will need them for and already to help with the problem

KW]]> 2019-04-24 22:11:02 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353933112 Another key in problem solving is to follow up with a customer. This creates great customer service experience. https://padlet.com/sean_trainor1/l583h72xceaa/wish/353933155 2019-04-24 22:11:18 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353933155 Going above and beyond kwoodbine https://padlet.com/sean_trainor1/l583h72xceaa/wish/353933325 Going the extra step to make sure the customer is feeling appreciated. This can be as simple as remembering customers, making follow up calls even when they didn't expect one, or like the burger joint did and bring them the food when the order was wrong just because it was the right thing to do. 

KW]]> 2019-04-24 22:12:28 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353933325 Exceeding expectations is helping out a customer with a problem that could be beyond your department https://padlet.com/sean_trainor1/l583h72xceaa/wish/353933424 2019-04-24 22:13:01 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353933424 You have to connect with your customer. Let them know you care about their needs. https://padlet.com/sean_trainor1/l583h72xceaa/wish/353933772 2019-04-24 22:15:33 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353933772 Push the boundaries kwoodbine https://padlet.com/sean_trainor1/l583h72xceaa/wish/353933791 Customer are tired of hearing the that's all I can do for you line. find ways around to solve the problem allow time to get a better reason and constantly ask why not to change the scope of what is allowed. this will allow you to tell the customer normally we wasn't able to but I found away and will make a customer for life.

KW]]> 2019-04-24 22:15:46 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353933791 Follow up with customers through surveys. Ask them if you reached the problem they had questions or needed help about. If there was anything you else you would be available to help them with etc but this has to be done with empathy and not scripted words. https://padlet.com/sean_trainor1/l583h72xceaa/wish/353933827 2019-04-24 22:16:07 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353933827 Empathy is a direct response to listening. If a person doesn't truly listen to a customer while they are explaining the problem or concern, then how can they really empathize with that customer. I think that is where scripts are introduced and the sentiment is lost in the mechanics of servicing the customer instead of providing service to the customer. https://padlet.com/sean_trainor1/l583h72xceaa/wish/353933924 2019-04-24 22:17:04 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353933924 https://padlet.com/sean_trainor1/l583h72xceaa/wish/353934129 If you have a smile on your face you will be better received if you answer the phone angry you will be received that way CP]]> 2019-04-24 22:18:46 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353934129 Do more then fix the problem kwoodbine https://padlet.com/sean_trainor1/l583h72xceaa/wish/353934132 It will speak volumes of your company if there is a problem and you are able to fix it but then offer something as simple as a month free subscription. this shows the customer you care about them and understand that the problem can cause issues.

KW]]> 2019-04-24 22:18:48 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353934132 This is key as well. This can be done by firstly educating your team on what excellence service is https://padlet.com/sean_trainor1/l583h72xceaa/wish/353934236 2019-04-24 22:19:42 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353934236 By listening to your target market(voice of the customer) Based on feedback you can help create a culture of customer service that can tend to the direct needs of your customers. https://padlet.com/sean_trainor1/l583h72xceaa/wish/353934260 2019-04-24 22:19:56 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353934260 I took a lot from the course material centered on emails. Since then my emails have become...better. They are at least less harsh and more focused on explaining the information as though I had never met these people before. https://padlet.com/sean_trainor1/l583h72xceaa/wish/353934312 2019-04-24 22:20:30 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353934312 Educating Employees kwoodbine https://padlet.com/sean_trainor1/l583h72xceaa/wish/353934330 Train your employees to create a empathic and compassionate environment for the customers. 

KW]]> 2019-04-24 22:20:35 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353934330 Allow Time kwoodbine https://padlet.com/sean_trainor1/l583h72xceaa/wish/353934475 Don't have a time restriction that a service rep and have with a customer allow him time to get to the root of them problem and fix it. 

KW]]> 2019-04-24 22:21:39 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353934475 To be able to solve a customers problem, you must first understand the problem. That's why listening to the customers concerns is so important. There are several problems that are all alike; address changes, billing changes, etc. But all customers are different. https://padlet.com/sean_trainor1/l583h72xceaa/wish/353934513 2019-04-24 22:22:00 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353934513 Your organization leaders and managers should lead by example. This creates a work space environment where other team members can follow. A great example is the CEO of zappos. https://padlet.com/sean_trainor1/l583h72xceaa/wish/353934563 2019-04-24 22:22:25 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353934563 involvement kwoodbine https://padlet.com/sean_trainor1/l583h72xceaa/wish/353934589 Involve your employees in creating a better work environment for them and the customer. this will show that they have stack in the business and the way the customers are being treated. it give that sense of ownership to the employees

KW]]> 2019-04-24 22:22:37 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353934589 https://padlet.com/sean_trainor1/l583h72xceaa/wish/353935336 2019-04-24 22:28:29 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353935336 https://padlet.com/sean_trainor1/l583h72xceaa/wish/353937963 2019-04-24 22:50:54 UTC https://padlet.com/sean_trainor1/l583h72xceaa/wish/353937963