Facilities and amenities are two words that are often used in the hospitality industry. Although these two terms are commonly used, many people don’t know the difference between facilities and amenities. Amenities are things that conduce to comfort, convenience or enjoyment. Facilities are places, or things that are designed to facilitate an action or process. This is the key differencebetween facilities and amenities.

Hotels offer various amenities to their guests. Some of these may include free Wi-Fi, cable/satellite TV, air conditioning, refrigerator, personal items such as hair dryers, shower caps, shampoo, towels, etc. are some of these amenities.

In the hotel industry, facilities can refer to services that are available to the guests within the hotel. Some examples of facilities may include swimming pools, gyms, spa, bars, restaurants, saunas, etc. All these facilities serve some practical purpose. However, facilities may not specifically target on the comfort or pleasure of the guests; their main aim is to fulfill guests’ needs.

(Translations of the following sentences.)

1.The hotel phone number is 032-538-999.

2.In case of emergency, you can contact our call center 1559.

3.For room service just dials 0 from your room phone.

4.This is the map of our hotel.

5.In case you get lost you can show this map and the taxi driver will drive you back here.

6.If you like to exercise, we have swimming pool at the back of the hotel.

7.If you want to buy snacks and drinks, the 7 Eleven is just across from the hotel.

8.If you want to have your hair done, saloon and beauty is on the ground floor.

9.The room facilities in our hotel we have private balcony .

10.You can order food to your room. Just call 130 for room service.

2.In case of emergency, you can contact our
 call center 1559.
 :ในกรณีฉุกเฉิน สามารถติดต่อ คอลเซนเตอร์ 1559

3.For room service just dials 0 from your room phone.
 :สำหรับรูมเซอร์วิส เพียงกด0 จากโทรศัพท์ในห้องพักของคุณ

4.This is the map of our hotel.
 :นี่คือเเผนที่ของโรงเเรมเรา

5.In case you get lost you can show this map and the taxi driver will drive you back here.
 :ในกรณีที่คุณหลงทาง คุณสามารถเเสดงเเผนที่นี้
 เเล้วคนขับเเท็กซี่จะพาคุณมาที่นี้

6.If you like to exercise, we have swimming pool at the back of the hotel.
 :ถ้าคุณชอบออกกำลังกาย เรามีสระน้ำด้านหลังโรงเเรม

7.If you want to buy snacks and drinks, the 7 Eleven is just across from the hotel.
 :หากต้องการซื้อขนมเเละเครื่องดื่ม ร้านเซเว่นอยู่ตรงข้ามโรงเเรม

8.If you want to have your hair done, saloon and beauty is on the ground floor.
 :ถ้าคุณต้องการทำผม ร้านเสริมสวยเเละความงามอยู่ชั้นล่าง

9.The room facilities in our hotel we have private balcony .
 :สิ่งอำนวยความสะดวกในห้องพักโรงเเรมของเรามีระเบียงส่วนตัว

10.You can order food to your room. Just call 130 for room service.
 :คุณสามารถสั่งอาหารไปห้องพักของคุณได้ เพียงโทร 130 สำหรับรูมเซอร์วิส
🧘 Wongduean buetong 

Hostess: Good evening, welcome you to Heaven restaurant.

Customer: Good evening, Do you have any free ......1......? 
Hostess: Of course. For .......2........ people? 

Customer: Two people. 

Hostess: So, please ......3......to no.5 table by this way. 

Hostess: Here’s the menu. 

Customer: Do you have any specials today? 

Hostess: That’s Hot pot of Lobster 
Customer: Good. So I order one Hot pot of Lobster, two servings of Sweet and sour fish broth. 

Hostess: ...............4........................
We have fruit juice, soda, wine and tea? 
Customer: Give me one orange squash and one tea cup.

Hostess: .................5....................

Customer: No. Thanks. 

Hostess: Please wait for a minute, your meal will be ready.
Fill in the correct words in the spaces.
1.
A. rooms
B. chairs
C. tables

2.
A. how any
B. how many
C. how much

3.
A. after me
B. contract me 
C. follow me 

4.
A. Would you like to order now?
B. Would you like to drink something? 
C. What do you have? 

5.
A. Would you like anything else? 
B. What do you have? 
C. What would you like to eat? 

Ex. Yaya is complaining about the cleanness of this room.

      Yaya have made a complaint to the manager about the cleanness of this room.

Receptionist: Good afternoon, sir. How may I help you?

Customer: Good afternoon. I’d like to make a complaint.

Receptionist: What’s the problem, sir?

Customer: The TV doesn’t work.

Receptionist: All right, sir. I’ll send a specialist to your room to see what the problem. 

Do you have any other complaints?

Customer: Yes, How about the lunch I ordered?

Receptionist: Is there a problem, sir?

Customer: Yes, there is. I ordered it an hour ago and it’s still not ready.

Receptionist: Wait a moment, please. I’ll ask our kitchen staff about the reason of the delay.

Receptionist: We are sorry, but we were out of electricity for a while. That’s why our cook couldn’t prepare your lunch.

Customer: I’d like to cancel my order. I’m in a hurry. I’ll have lunch at some other place.

Receptionist: I understand, sir. My  apologize . We are sorry that you had to wait that long. And I will make sure that everything works properly in your room by your return.

Customer: Thank you. 

Receptionist: Have a good day!