2026 Ops Plan - Less is more! by

Low SES postcode Popups - Outreach

2025-09-25 03:44:18 UTC

Collaborative effort to take SCU student support out to the students who need us most. SCU 2 U style - FYA, learning advisers, CS etc to increase accessibility for online regional/remote students

Engagement

2025-09-25 03:44:39 UTC

Strong advertising contact points for students in their first two terms (with fewer than 48 credit points)

Marketing

2025-09-25 03:45:19 UTC

More targeted marketing. Looking at times and venues where we engage primarily with FYS in a meaningful way. Residential blocks, outside FY units.

Engagement

2025-09-25 03:45:23 UTC

With their consent Ability to opt out Default is opt in Voice Foundry procedure: always offer to help if the student FYA not available

HD

2025-09-25 03:45:51 UTC

Revisit the marketing plan targeting high-distinction students in alignment with the Recognition of Academic Excellence (RAE) scheme

Outreach

2025-09-25 03:46:26 UTC

I feel collaborative approaches within the wider SS&S team are needed

Engagement

2025-09-25 03:46:59 UTC

I would love to do a coffee rave - Could be included in orientation ( Popular in gold coast)

Student Engagement

2025-09-25 03:47:30 UTC

Separating the concept into engagement with the FYA program vs. engagement with coursework. Both have relevance in their own right and there is a reciprocal relationship between the two that we do not yet understand or have data to represent

Provide CPAs for students

2025-09-25 03:47:43 UTC

Getting the go-ahead and training to provide CPAs would help us…

-Provide value for students who don’t usually gravitate towards soft skills/support services

-Assist students with burnout by being able to provide them with a plan to go part time whilst letting us confidently explain the effect on their course progression in real time

Engagement

2025-09-25 03:48:06 UTC

Have a more thought through communication plan for our interventions. Not sending bulk SMS and emails from firstyear@scu and then also sending individual FYA bulk comms. Make each communication we send should have a purpose so not to be over whelming students with emails and SMS.

Engagement Orientation

2025-09-25 03:48:16 UTC

Workshop covering the key points: what an FYA is, how they can assist me, and the benefits of contacting one.

Ability for students to manage their contact preferences

2025-09-25 03:48:18 UTC

Cohorts

2025-09-25 03:48:36 UTC

Provide a T2S video - transcription included - for neurodiverse/out of business hour students - with link to our email to ask questions after if needed.

Can include links to each faculty course info session BB page, to TS, faculty specific client services, inclusion, LZ etc

Engagement

2025-09-25 03:49:32 UTC

Chat feature like library has to capture opportunistic engagement

Create a culture in the GC where all staff are able to comfortable express differing points of view with no drama or fall out

2025-09-25 03:50:11 UTC

Real Student Testimonies

2025-09-25 03:50:25 UTC

Promote how the FYA program is enhancing students lives => aligns with the SCU strategic purpose of changing lives and having real impact. Student stories/testimonies (identified or de-identified if necessary) will help us:

⚬ Tell real-life stories, bringing a human touch & selling the FYA program’s benefits & purpose.

⚬ Showcase authentic experiences from FYS’ peers, building credibility & trust.

⚬ Create an emotional connection & make FYA messages more engaging and memorable.

⚬ Allow students to see themselves reflected in the stories of their peers, fostering an increased sense of belonging.

⚬ Convey thematic stories that focus on specific challenges, aspirations, or successes, increasing engagement across diverse segments.

⚬ Highlight different demographic segments, reinforcing the university’s commitment to inclusivity.

Within Team

2025-09-25 03:50:43 UTC

I’d love for us to get together and have a chat about your professional background — what you did before working here, how those experiences led you to this role, and how we can draw on people’s skills in this job.

Engagement

2025-09-25 03:50:58 UTC

Provide more in person academic skills sessions in partnership with LET team, PALs etc. During orientation and the first few weeks of each term.

Continue to strengthen relationships with UAs across all faculties

2025-09-25 03:51:32 UTC

Outreach

2025-09-25 03:52:34 UTC

FYA R U OK outreach to continue as there was great engagement with our FYS.

Continue Dessert with your FYA - Need to check mass student Timetables for effective impact. Timing is key

FYA Coffee Rave on W1

All hands on deck with SCU events

Where possible have FYA presence at Orientation Faculty cohort introductions.

We actually have alot of engagement with FYS throughout the year with our various interventions.

ATSI students

2025-09-25 03:52:41 UTC

Identify which FYS haven't engaged with IASS & do a targeted campaign to those students.

Equity Group Focus

2025-09-25 03:53:25 UTC

Update and finalise the priority matrix to easily identify cohorts with intersecting barriers to study - eg: ATSI + Disability + Low SES, to ensure those with the most barriers are top priority for student support

First Nations Cohort

2025-09-25 03:53:51 UTC

Collaborate more closely with IASS -for example, by combining events, sharing stalls, holding more regular meetings, or referring students directly to them (create closer relationship)

Inclusion

2025-09-25 03:53:51 UTC

Identify which students have identified as having a disability but haven't registered with Inclusion & do a targeted campaign to those students.

Culture

2025-09-25 03:53:56 UTC

Spend some time doing some team building exercises that look at things like skillsets, values and how to bring out the best in each other. This would allow us to understand communication styles and skill sets that assist with collaboration.

Engagement

2025-09-25 03:54:55 UTC

As suggested today Peer to Peer coffee meet ups with the FYA's.

'Walk and Talk' student appointments where appropriate

Marketing

2025-09-25 03:55:28 UTC

Utilise high achieving FYS who have engaged with and completed the program to come back and speak to T1 & T3 students and promote the program from the students perspective

Online

2025-09-25 03:57:35 UTC

Ensure online students living close to a campus are allocated an FYA at that campus

Creating clear boundaries

2025-09-25 03:58:00 UTC

I love that as individuals we’re able to express our personal preferences in the ways we like to work and what we think would work best for the team as a whole; on the flip side it would be great to create a stronger understanding that sometimes we need to fall in line and you don’t necessarily always like what you need to do as part of your role and that’s okay. Rather than complaining or continuing to push for an alternative way after the rules have been set — this can feel extremely uncomfortable and disruptive

Orientation Tours

2025-09-25 03:58:10 UTC

We should be accompanying these

Video introducing FYAs

2025-09-25 03:58:20 UTC

Instead of the FYAs attending W1 workshops, provide the UAs with a 2min personable, relatable video + share it on the FYA webpage, FYI module & play on campus screens, etc. This would provide a consistent message & voice across the units + reinforce key messages.

Cohorts

2025-09-25 03:59:43 UTC

Targeted support for single parents

Neurodivergent group - provide quiet spaces for this cohort

ATSI - Work more collaboratively with ATSI Team to support ATSI students. Have a meeting with Anthony and his Team to see how FYA's can help provide strategies to elevate this cohorts success.

Outreach

2025-09-25 03:59:45 UTC

Provide more meaningful wellbeing support. Look at ways we can address the stressors facing FY students. Upskill students to support each other, provide opportunities for peer-to-peer support, coordinate study groups, peer events - free coffee dates.

Centre our events around building connections amongst students.

Look at ways we can partner with other teams to support this. LET, Counseling, Student Association, Events.

Academic Soft Skills Intervention

2025-09-25 04:00:14 UTC

Create a short academic skills development unit that students can be referred to as part of UAR or EOT

Six Weeks Term Survival Guide

2025-09-25 04:01:15 UTC

Let’s make one

wellbeing

2025-09-25 04:01:43 UTC

Improve our self-help wellbeing resources on the website. Provide a term newsletter with strategies and info.

Diploma pathway

2025-09-25 04:02:02 UTC

Dip Early Childhood students often come from RTO/VET & jump straight into 2nd year units which is often a shock for them + they have to deal with placements for PEx straight off the bat. These students need more academic prep / orientation attention.

Engagement/Retention -Equity Groups admitted but not enrolled

2025-09-25 09:49:07 UTC

Could be worthwhile checking in with these students to find out if they have barriers to enrolling that we can help with