On my first day of internship at Tunamaya Beach & Spa Resort, I was assigned to work as a maid in the housekeeping department. Starting with the basics, I was showing on how to refill amenities based on room type, such as SSS, SQS, DKS, JKQ, and RKKS rooms.

Amenity restocking: replenish toiletries, towels, drinks, writing equipment, sanitary equipment and others amenities.

Bathroom cleaning: to maintain hygiene, sanitize and clean toilet using care chemical and wiping all to dry the surface including mirrors.

Make-up rooms: the reasons to do make up rooms is to refresh the room for ensuring it remains clean and comfortable for guests to stay in it. The steps for make-up the room is make the bed, clean bathroom, restock amenities and sweep.

Check-out rooms: the things need to do is clean the room for the next guest. And the steps is remove all dirty linens and trash, clean bathroom, wipe furniture and mirrors, restocking all amenities, sweep and mop the floor. Maid also need to do final inspection like check all electronics and need to ensure nothing is missed.

Back-to-back days: after briefing, staff need to do preparation for linens and ensure the trolley is fully stocked. I need to know and identify rooms for back-to-back cleaning. 1 room is must to be done in 15 minutes by 2 maids.

Amenity restocking: replenish toiletries, towels, drinks, writing equipment, sanitary equipment and others amenities.

Bathroom cleaning: to maintain hygiene, sanitize and clean toilet using care chemical and wiping all to dry the surface including mirrors.

Sweep corridor: after done all things, the corridor need to be sweep everyday to remain the cleanliness on every floor.

Amenity restocking: replenish toiletries, towels, drinks, writing equipment, sanitary equipment and others amenities.

Bathroom cleaning: To maintain hygiene, sanitize and clean the toilet with care chemicals, wiping down all surfaces, including mirrors.

Bed making: learn how to stripping the linen from the bed and make beds with the clean linens. In the beginning, I was shown how to make a single bed in order to comprehend different linens and techniques implemented. Every type of room has different beds that have been offered such as standard twin (2 Single beds), standard family (Single & Queen bed), deluxe room (Single & King bed), junior suite (Queen & King bed),  and royal suite (Single, King & King bed).

Setting trolley/cart: Cleaning chemical, cleaning tools,  fresh Linens, towels, toiletries, amenities, and others.

Touch-up rooms: a quick refresh without performing full deep cleaning before  new guest checks in. If there any issues in the rooms, I need to clean back or inform the supervisor if there is any damage.

Bathroom cleaning: to maintain hygiene, sanitize and clean toilet using care chemical and wiping all to dry the surface including mirrors.

Sweep corridor: after done all things, the corridor need to be sweep everyday to remain the cleanliness on every floor.

Bed making: learn how to stripping the linen from the bed and make beds with the clean linens. 

General cleaning: clean all surfaces , vacuum under the bed, mirror and window glass wiping, and others. This cleaning type will do when low occupancy to make sure the rooms maintaining the cleanliness and hygiene.

Fulfill guests request: maid also need to back up runner when there is more requested from guests at one time. For example guests requested for iron & iron board, tissue roll, hair dryer and others.

Sweep corridor: after done all things, the corridor need to be sweep everyday to remain the cleanliness on every floor.

Spring cleaning: deep cleaning in bathroom at 200 floor and there is 22 rooms that has be done. The bathroom need to be scrub using care chemical and use bowl-cide for toilet bowl.

Informing room issues: the issues including toilet bowl broken, clogged sink, remote tv missing, and shampoo or body wash container missing.

Sweep corridor: after done all things, the corridor need to be sweep everyday to remain the cleanliness on every floor.

Bed making: I have do bed making for queen bed in SQS room to see my timing for 1 big bed.

Touch-up rooms: a quick refresh without performing full deep cleaning before  new guest checks in. If there any issues in the rooms, I need to clean back or inform the supervisor if there is any damage.

Informing room issues: the issues including toilet bowl broken, clogged sink, remote tv missing, and shampoo or body wash container missing.

General cleaning: clean all surfaces , vacuum under the bed, mirror and window glass wiping, and others. This cleaning type will do when low occupancy to make sure the rooms maintaining the cleanliness and hygiene.

Sweep corridor: after done all things, the corridor need to be sweep everyday to remain the cleanliness on every floor.

Clean check out rooms: I have clean the check out rooms which is SQS room by myself to see the timing i do for one room. I take about 50 minutes for SQS room.

Back-to-back day: after briefing, staff need to do preparation for linens and ensure the trolley is fully stocked. I need to know and identify rooms for back-to-back cleaning.

Informing room issues: the issues including toilet bowl broken, clogged sink, remote tv missing, and shampoo or body wash container missing.

Fulfill guests request: maid also need to back up runner when there is more requested from guests at one time. For example guests requested for iron & iron board, tissue roll, hair dryer and others.

Check out rooms & make-up rooms: there is 30 departure and 4 make-up rooms in early of june because of holiday. All the room have be settle at 5.30 and all rooms have been occupied.

Check out rooms & VD rooms: there is 34 rooms that need to be clean at 300 floor before busy day coming.

Back-to-back day: after briefing, staff need to do preparation for linens and ensure the trolley is fully stocked. I need to know and identify rooms for back-to-back cleaning.

Informing room issues: the issues including toilet bowl broken, clogged sink, remote tv missing, and shampoo or body wash container missing.

VD rooms: I take a part time after 5pm until 9pm for clean the leave dirty room in 100 floor. There is 8 rooms that I have clean and some problem in the room have been informed to assistant manager to make sure the room cannot be sell for tomorrow.

Touch-up rooms: there is a few rooms at 300 floors that must be touch up for sell the room but there is 2 rooms cannot be sell for that day.

Back-to-back day: I have been assigned to handle 200 floor with another 2 maids. There is 10 departure and 12 make-up rooms that must be done and then I need to back up in another floor which is 500 floor. I also have been asked to take care 100 floors which is DKS rooms and there is 10 make-up and 9 departures.

Touch-up rooms: a quick refresh without performing full deep cleaning before  new guest checks in. If there any issues in the rooms, I need to clean back or inform the supervisor if there is any damage. Need to clean the room nicely before back to back days.

Back-to-back day: after briefing, staff need to do preparation for linens and ensure the trolley is fully stocked. I need to know and identify rooms for back-to-back cleaning.

Fulfill guests request: maid also need to back up runner when there is more requested from guests at one time. For example guests requested for iron & iron board, tissue roll, hair dryer and others.

Informing room issues: the issues including toilet bowl broken, clogged sink, remote tv missing, and shampoo or body wash container missing.

I have been transfer to front office department.

Managing room check out: Verify guest details, stay duration, and any special requests or notes. Review the guest’s account for any pending charges, including room service, minibar, laundry, or other services used. After that, need to refund deposits received during the check-in procedure if do not have any issues.

Handling guests inquiries and complaints: Take note of guest requests and notify housekeeping quickly. If there are any concerns in the room, call maintenance. 

Coordinating with housekeeping and maintenance staff: need to inform housekeeping if have any request for example iron & iron board, baby court, extra bed or any payment that need to be charge for guests inquiries. Additionally, the front office must notify maintenance of any difficulties in the guest room or outdoor areas.

Managing room check out: Verify guest details, stay duration, and any special requests or notes. Review the guest’s account for any pending charges, including room service, minibar, laundry, or other services used. After that, need to refund deposits received during the check-in procedure if do not have any issues.

Handling guests inquiries and complaints: Take note of guest requests and notify housekeeping quickly. If there are any concerns in the room, call maintenance. 

Coordinating with housekeeping and maintenance staff: need to inform housekeeping if have any request for example iron & iron board, baby court, extra bed or any payment that need to be charge for guests inquiries. Additionally, the front office must notify maintenance of any difficulties in the guest room or outdoor areas.

Managing checking in guests: Inquire for the guest's name and reservation information. Confirm their reservation using the system. Collect a credit card for room payment if the guests not done during reservation process.

Review charges and compile the bill: Review and verify all costs posted to the guest's account, including hotel charges, taxes, restaurant bills, and room service. Additionally, ensure that the total payment is the same as the correspondent. 

Managing check out: Verify guest details, stay duration, and any special requests or notes. Review the guest’s account for any pending charges, including room service, minibar, laundry, or other services used. After that, need to refund deposits received during the check-in procedure if do not have any issues.

Update the new booking: bill instructions, agent type, and any specific requests must be updated and notified.

Coordinating with housekeeping and maintenance staff: need to inform housekeeping if have any request for example iron & iron board, baby court, extra bed or any payment that need to be charge for guests inquiries. Additionally, the front office must notify maintenance of any difficulties in the guest room or outdoor areas.

Review charges and compile the bill: Review and verify all costs posted to the guest's account, including hotel charges, taxes, restaurant bills, and room service. Additionally, ensure that the total payment is the same as the correspondent. 

Managing check out: Verify guest details, stay duration, and any special requests or notes. Review the guest’s account for any pending charges, including room service, minibar, laundry, or other services used. After that, need to refund deposits received during the check-in procedure if do not have any issues.

Coordinating with housekeeping and maintenance staff: need to inform housekeeping if have any request for example iron & iron board, baby court, extra bed or any payment that need to be charge for guests inquiries. Additionally, the front office must notify maintenance of any difficulties in the guest room or outdoor areas.

Answering call for reservation: assist and provide the guests with the information such as room price per night with the type of room.

Review charges and compile the bill: Review and verify all costs posted to the guest's account, including hotel charges, taxes, restaurant bills, and room service. Additionally, ensure that the total payment is the same as the correspondence.

Managing check out: Verify guest details, stay duration, and any special requests or notes. Review the guest’s account for any pending charges, including room service, minibar, laundry, or other services used. After that, need to refund deposits received during the check-in procedure if do not have any issues.

Answering call for reservation: assist and provide the guests with the information such as room price per night with the type of room.

Closing: Ensures that all transactions for the day are accurately recorded and accounted for. Meanwhile, i need to verifies that the cash on hand matches the recorded transactions. after that, i need to provides a detailed report of financial and give to duty manager to recheck it back.

Managing checking in guests: Inquire for the guest's name and reservation information. Confirm their reservation using the system. Collect a credit card for room payment if the guests not done during reservation process.

Courtesy call: To ask if there any problem in room starting from guest arrive and assist guests how to report if there any problem or issues to front office. after that, do the report about courtesy call and need to send email.

Update the new booking: bill instructions, agent type, and any specific requests must be updated and notified.

Closing: Ensures that all transactions for the day are accurately recorded and accounted for. Meanwhile, i need to verifies that the cash on hand matches the recorded transactions. after that, i need to provides a detailed report of financial and give to duty manager to recheck it back.