Tormenta de Arroz IDEACIÓN by https://padlet.com/rschefer2/ku0ydmyvshb4ryzz CLARO 2.4 en-us 2023-05-05 12:10:50 UTC 2026-02-21 17:26:50 UTC hello@padlet.com Transparentar el uso de la App Claro Video https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583916286 2023-05-09 14:26:54 UTC https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583916286 Capacitar a los asesores sobre el uso de la App https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583920681 2023-05-09 14:29:22 UTC https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583920681 Video interactivos para mostrar configuraciones de restricciones de uso. https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583921297 2023-05-09 14:29:42 UTC https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583921297 Dar a conocer sobre los cobros adicionales existentes https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583921673 2023-05-09 14:29:55 UTC https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583921673 Doble autenticación en selección de películas https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583922631 2023-05-09 14:30:29 UTC https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583922631 https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583923743 Explicar a detalle al cliente con el problema el uso correcto del APP Claro Video, beneficios, películas que llevan cobro para que este atenta al uso.]]> 2023-05-09 14:31:10 UTC https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583923743 Detallar en las facturas los consumos. https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583924132 2023-05-09 14:31:23 UTC https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583924132 Mejorar descripción de cargos bajo un perfil https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583924516 2023-05-09 14:31:37 UTC https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583924516 https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583924904 Soluciones de bloqueo dentro del app. (PIN DE BLOQUEO PARA RENTA) para evitar cargos adicionales indeseados]]> 2023-05-09 14:31:52 UTC https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583924904 https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583924909 Mejorar los canales de información con respecto a la aplicación

]]> 2023-05-09 14:31:53 UTC https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583924909 Doble factor de autorización en compras extras. https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583925918 2023-05-09 14:32:32 UTC https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583925918 Manual de usuario y guía para navegar sobre la app https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583926585 2023-05-09 14:32:58 UTC https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583926585 Notificar oportunamente sobre cobros adicionales https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583927099 2023-05-09 14:33:18 UTC https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583927099 Aperturar un canal especifico para temas de Claro Video https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583927102 2023-05-09 14:33:18 UTC https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583927102 Explicar sobre los planes que incluyen claro video sin costo adicional https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583927145 2023-05-09 14:33:20 UTC https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583927145 https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583927911 Confirmación de alquiler/compra de película al titular de la cuenta]]> 2023-05-09 14:33:52 UTC https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583927911 Configuración de PIN de control de rentas para evitar cargos adicionales indeseados https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583927937 2023-05-09 14:33:53 UTC https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583927937 Habilitar historial de notificaciones enviadas a la app ClaroVideo https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583928403 2023-05-09 14:34:11 UTC https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583928403 Información pública sobre el uso de App https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583928869 2023-05-09 14:34:31 UTC https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583928869 https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583928896 Reconocer al cliente por sus 10 años como cliente con la renovación de su plan, bajando costo y mejorando su experiencia en señal wifi. ]]> 2023-05-09 14:34:32 UTC https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583928896 Capacitar Canales de Soporte Técnico https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583930732 2023-05-09 14:35:46 UTC https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583930732 Bloquear app al detectar usos inusuales. https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583932336 2023-05-09 14:36:48 UTC https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583932336 Rediseñar iconos en app para alertar sobre contenido con o sin costo. https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583932637 2023-05-09 14:37:00 UTC https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583932637 Renovación de contrato que incluya Claro Video https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583935062 2023-05-09 14:38:36 UTC https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583935062 Llamadas directas a Clientes para corroborar la renta (si el cliente no suele rentar). https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583937986 2023-05-09 14:40:29 UTC https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583937986 https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583938974 categorizar las películas por gratis y de paga]]> 2023-05-09 14:41:05 UTC https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583938974 https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583939210 Al momento de la suscripción enseñar guía rápida de uso. La misma guía enviarla por correo.]]> 2023-05-09 14:41:13 UTC https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583939210 Mejorar portarles de autoconsumo para revisar detalles de cargos extras. https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583940534 2023-05-09 14:42:04 UTC https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583940534 Colocar una alerta en películas que tienen costo https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583942362 2023-05-09 14:43:07 UTC https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583942362 Deshabilitar remota de opciones de renta a usuarios de Claro Video. https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583944932 2023-05-09 14:44:40 UTC https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583944932 Chatbots para alertar sobre rentas y den autorización. https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583945650 2023-05-09 14:45:08 UTC https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583945650 Funcionalida de rentas flotante hasta que autorice en una alerta al email de responsable de pago. https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583947209 2023-05-09 14:46:09 UTC https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583947209 Alerta de cobros e ingresos a la app. https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583947894 2023-05-09 14:46:36 UTC https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583947894 Manejo de perfiles de usuarios con y sin rentas https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583949534 2023-05-09 14:47:36 UTC https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583949534 Restringuir uso de ClaroVideo en multiples dispositivos. https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583951335 2023-05-09 14:48:35 UTC https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583951335 Cambiar parametros de fabrica a no rentas a todos los clientes. https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583952681 2023-05-09 14:49:23 UTC https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583952681 Doble autenticación para peliculas en renta. https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583954640 2023-05-09 14:50:34 UTC https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583954640 Diseño amigable y funcional de la App https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583976496 2023-05-09 15:05:05 UTC https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583976496 Capacitación constante a los canales de atención al cliente sobre el uso de Claro video https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583979800 2023-05-09 15:07:26 UTC https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583979800 Mejora Constante de Beneficios para Fidelización de Clientes https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583982507 2023-05-09 15:09:18 UTC https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583982507 Portales de autogestión (consultas) funcionales y amigables para el cliente https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583983428 2023-05-09 15:10:00 UTC https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583983428 Diversificar canales de autorización de rentas https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583989506 2023-05-09 15:13:58 UTC https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583989506 raymondsuiza https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583990848 2023-05-09 15:14:53 UTC https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583990848 CX - Facturación https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583991525 2023-05-09 15:15:21 UTC https://padlet.com/rschefer2/ku0ydmyvshb4ryzz/wish/2583991525