https://padlet.com/vsnarula/kttmp2at63edlcpu Apply HEART service recovery for the following scenarios en-us 2020-05-03 09:17:49 UTC 2020-05-03 09:58:29 UTC hello@padlet.com https://fthmb.tqn.com/koXBvHd_zhbupZFVxyg-63QcqI8=/3744x5616/filters:fill(87E3EF,1)/hands-giving-a-heart-182418134-59795228c4124400118c4de7.jpg vsnarula https://padlet.com/vsnarula/kttmp2at63edlcpu/wish/546489618 You are serving a welcome drink and accidentally spilt it on the customer]]> 2020-05-03 09:26:27 UTC https://padlet.com/vsnarula/kttmp2at63edlcpu/wish/546489618 vsnarula https://padlet.com/vsnarula/kttmp2at63edlcpu/wish/546536637 I am truly sorry. Listen to the customer as he will vent. Demonstrate positive and emphatic body language. Please allow me to get this cleaned. Please have a seat while I get a piece of clean and dry cloth to take care of this. ]]> 2020-05-03 09:58:29 UTC https://padlet.com/vsnarula/kttmp2at63edlcpu/wish/546536637