Product Issues by March__

Need picture (3rd attempt)

missiletoep — 2019-03-15 04:22:21 UTC

Hi Dianne,

Thanks for writing back.

I'm sorry to hear that you received the wrong item. I can imagine how satisfied you would be if the store sent the correct items to your address. As stated above, please upload a photo of the packaging you received that shows the shipping label as we need to verify it if the store sent the item correctly or if the tracking number on the package you received matches what we have on our system.

We don't mean any inconvenience on your part as we are only doing this as part of our policy as stated in the link below:

www.wish.com/return_policy

Your immediate response is appreciated.

Nicole Kate
Wish Customer Support

does not work as described

missiletoep — 2019-03-18 21:22:46 UTC

Thanks for providing information on this and for uploading a photo.

I'm sorry to hear that the _____ doesn't work as explained in the product description. Because of the inconvenience caused, I've gone ahead and refunded you for this. Please allow up to 14 business days for your refund to process back to your original form of payment.

We hope this helps, but please don't hesitate to let us know if you have any other questions.

Nicole Kate
Wish Customer Support

Damaged

missiletoep — 2019-03-18 21:24:19 UTC

Thanks for providing information on this and for uploading a photo.

We're sorry to hear that the _____ you received was damaged. Stores typically pack items very carefully, though it's possible that something may have occurred during shipment.

For this inconvenience caused, I've gone ahead and refunded you for this. Please allow up to 14 business days for your refund to process back to your original form of payment.

We hope this helps, but please don't hesitate to let us know if you have any other questions.

Nicole Kate
Wish Customer Support

Quality

missiletoep — 2019-03-18 22:15:40 UTC

Thanks for providing more information on this and for uploading a photo.

We're sorry to hear that the _____ you received was of poor quality and because of the inconvenience caused, I've gone ahead and refunded you for this. Please allow up to 14 business days for your refund to process back to your original form of payment.

We hope this helps, but please don't hesitate to let us know if you have any other questions.

Nicole Kate
Wish Customer Support

Listing

missiletoep — 2019-03-18 22:17:45 UTC

Thanks for providing information on this and for uploading a photo.

I'm sorry to hear that the ____ you've purchased didn't match what was offered in the product listing. As for this inconvenience, I've gone ahead and given you a full refund for this, including the shipping cost. Please allow up to 14 business days for your refund to process back to your original form of payment.

We hope this helps, but please don't hesitate to let us know if you have any other questions.

Nicole Kate
Wish Customer Support

Does not fit

missiletoep — 2019-03-19 05:58:00 UTC

Thanks for providing information on this and for uploading a photo.

We're sorry to hear that the _____ you purchased didn't fit. For the inconvenience caused, I've gone ahead and refunded you for this. Please allow up to 14 business days for your refund to process back to your original form of payment.

We hope this helps, but please don't hesitate to let us know if you have any other questions.

Nicole Kate
Wish Customer Support

Did not meet Expectations

missiletoep — 2019-03-19 06:30:09 UTC

Thanks for providing more information on this and for uploading a photo.

I'm sorry to hear that the ______ you purchased didn't turn out the way you expected it to be and because of this, I've gone ahead and refunded you for this. Please allow up to 14 business days for your refund to process back to your original form of payment.

We hope this helps, but please don't hesitate to let us know if you have any other questions.

Nicole Kate
Wish Customer Support

Wrong Item

missiletoep — 2019-03-19 22:25:18 UTC

Thanks for providing more information on this and for uploading a photo of the item received.

We're sorry to hear that you received an item other than the you purchased. The store may have encountered an issue with fulfillment and we apologize it was sent incorrectly. For this inconvenience, I've gone ahead and refunded you for this item. Please allow up to 14 business days for your refund to process back to your original form of payment.

We hope this helps, but please don't hesitate to let us know if you have any other questions.

Nicole Kate
Wish Customer Support

Damaged packaging but the item is fine

missiletoep — 2019-03-20 01:11:26 UTC

I am sorry to hear that you received a damaged packaging. As per Wish policy, no need to take further actions if the item you ordered is in good condition. Our goal is to connect customers like yourself with the highest quality stores and products. Based on your feedback, we'll be carefully reviewing the store to prevent this from happening again.

I apologize again for the inconvenience and hope we're able to provide a better experience with your next order.

Customer accidentally clicked the delivered

missiletoep — 2019-03-20 01:14:37 UTC

I appreciate you letting us know that you accidentally confirmed the delivery of your item even though you haven't received it yet. I know this can be inevitable.

The good news is that this won't affect the delivery of your item and I've confirmed that it's still on its way to your delivery address. We anticipate your item to arrive on . You may track your item by using the link provided below:

Should there be even a day of delay, please let us know right away so we can assist further.

Nicole Kate
Wish Customer Support

Shipping label (wrong item)

missiletoep — 2019-03-23 03:46:02 UTC

Thanks for providing information about this.

I'm sorry to hear that you received an item you didn't order. To better assist you, please upload a full image showing the item you received from top to bottom along with a photo of its packaging showing the shipping label. You can upload a photo directly within the Wish app by tapping 'Attach a photo' under the messaging area.

Once we’re able to validate that the store sent an item other than the one you purchased, we’ll be able to take a look at your situation and assist accordingly.

We really appreciate your assistance and look forward to hearing back.

Nicole Kate
Wish Customer Support

Partial Refund

missiletoep — 2019-03-23 21:50:47 UTC

Thank you for accepting our offer

I know you are expecting a refund. However, after reviewing your order details, you purchased . Before I can issue a refund, I just want to know if the other items are having the same issue. If yes, please upload a photo of all the items that have the same issue together.

As soon as we receive the required information, we'll move this process forward as quickly as possible.

We truly appreciate your help in this matter. Please let us know if you have any other concern and looking forward to hearing back from you.

Nicole Kate
Wish Customer Support

Missing item/parts (set

missiletoep — 2019-03-25 21:38:48 UTC

Thanks for providing more information on this and for providing a photo.

I'm sorry to hear that the ______ you received ______ and because of the inconvenience, I've gone ahead and refunded you for this item. Please allow up to 14 business days for your refund to process back to your original form of payment.

We hope this helps, but please don't hesitate to let us know if you have any other questions.

Nicole Kate
Wish Customer Support

Misleading (report)

missiletoep — 2019-04-04 00:18:45 UTC

Item received by the customer does not match what is shown in the product listing.

The name of the product and its package inclusion as written in the product listing doesn't coincide with each other.

The name of the product and its product variation doesn't coincide with one another.

Opening Spiels

missiletoep — 2019-04-09 22:00:21 UTC

Thanks for providing more information about the issue you've encountered.

Thanks for uploading the requested photos.

Thanks for accepting our offer.

Incorrect Quantity (label)

missiletoep — 2019-04-15 22:19:20 UTC

Thanks for providing information about this.

I'm sorry to hear that you received an incorrect quantity of this purchase. To better assist you, please upload a full image of the item received along with a photo of the packaging showing the shipping label. You can upload a photo directly within the Wish app by tapping 'Attach a photo' under the messaging area.

Once we’re able to validate that the store sent the incorrect quantity, we’ll be able to take a look at your situation and assist accordingly.

We really appreciate your assistance and look forward to hearing back.

Nicole Kate
Wish Customer Support

Missing item or parts

missiletoep — 2019-07-21 01:48:42 UTC

Thanks for providing information on this and for uploading a photo.

I'm sorry to hear that you only received the ______ as opposed to what was offered in the product listing. As for this inconvenience, I've gone ahead and given you a full refund for this, including the shipping cost. Please allow up to 14 business days for your refund to process back to your original form of payment.

We hope this helps, but please don't hesitate to let us know if you have any other questions.

Nicole Kate
Wish Customer Support