Student Acquisition Townhall 26th Feb 2025 by

Org changes

2025-02-24 13:10:24 UTC

What is the forecast for H1 and can we expect further organizational changes if target is not being achieved?

CoA Policy

2025-02-24 13:16:31 UTC

I understand the CoA Policy is being reviewed, when will this be completed and made live?

Scholarships

2025-02-24 13:34:36 UTC

How much do we spend each year on scholarships and what does this equate to per NSE?

Are there specific agents or markets were this is higher than average and as a business how do we address this to ensure we are not reliant on the use of scholarships but more focused towards selling the benefits of the ISC and thus reducing costs?

Org Structure

2025-02-25 08:29:53 UTC

A couple of months ago, we were told of the changes to the organizations structure - voluntary redundancies and unpaid leave. But there has not been follow up communications on the new structure, when can we expect to hear about it?

2024 achievement

2025-02-25 08:40:47 UTC

At company level what was our landing % for 2024? Thanks.

Comments on the new CoA Policy

2025-02-26 03:20:32 UTC

Students should be allowed to apply different ISCs via different agents without CoA because in Agent B's perspective, they would not want to alert Agent A. Different agents have different approaches on promoting our ISCs, and we should encourage them to explore different ISCs that might suit their students. If we insist on the new CoA policy, I'm afraid Agent B will send the student directly to our competitors in order to avoid the risk of having any conflict with Agent A.
Unconditional offer holders should be allowed to change their agents. Some students might want to change their agents for various reasons like poor service quality or lack of support from Agent A. We have been pushing for Confirmations and if Agent A fails to convert an unconditional offer holder, there is no reason for us to stop the student from finding another agent who support them better and help with the conversion.

RM to support re-engagement Team

2025-02-26 09:29:24 UTC

If RM supports re-engagement team, will RM gets recognition as well

Direct Sales

2025-02-26 09:48:07 UTC

What does the future look like for Direct Sales, I have been part of Direct Sales for 18mths and it is not very often I hear recognition shown towards my Team. I think we are performing very well but I am confused why I don't see us being praised for what we do by ExCo & Snr Leaders.