- A University graduate

- Fluent in English, both spoken and written

- Physically fit

- Computer literate, (Microsoft Office, databases)

- Mature in attitude and outlook

- Able to remain calm and efficient under pressure

- An excellent communicator with people of all ages and cultures

- A team player who enjoys working as part of a team, you should delegate work appropriately and fairly amongst other staff

- Flexible and able to take direction and accept feedback

- Able to communicate across a range of cultures

- Patient and adaptable

- Proactive and resourceful

- Friendly and personable, with customer service skills, you must respond well to others

- Enthusiastic to work in a different culture and relish the opportunity to work in a challenging environment

- Additional languages, especially French, Spanish, German, Japanese or Mandarin will be an advantage

Fresh graduates with quick learning ability or having completed an internship in front office or rooms division with a 5 star hotel property.

Minimum 2 years in a similar role is a plus. 

Familiarity with OPERA, PMS and any front office POS system is essential. 

Excellent written and spoken English is a must. 

Good written and spoken local language is an added advantage. 

The role reports to the Guest Experience Senior Coordinator and in the absence to the Guest Experience Manager. 

Education and Experience

 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.

OR 

4-year bachelor's degree  in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.

·         Previously a sales manager in 4/5 star hotel.

·         Experience of selling in GCC countries is desirable but not essential.

·         Fluent Arabic both oral and written is desirable but not essential.

·         Marriott sales experience is desirable but not essential.

Skills and Knowledge

·         Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

·         Writing - Communicating effectively in writing as appropriate for the needs of the audience.

·         Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

·         Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

·         Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.

·         Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

·         Mathematics - Using mathematics to solve problems.

·         Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

·         Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.

·         Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.

Management Competencies

·         Active Learning - Possesses a zeal for and seeks new learning experiences; quickly comprehending and applying new information to the job.

·         Building Credible Relationships - Skilled at establishing effective relationships with customers and internal partners; promoting openness, trust and confidence in one's intentions.

·         Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.

·         Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.

·         Drive for Results - Skilled at setting goals for personal and group accomplishment; working tenaciously to meet or exceed those goals.

·         High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.

·         Planning and Organizing - Skilled at controlling sales assignments; allocating appropriate time to priority goals, requirements, and sales opportunities.

·         Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.

·         Sales Disposition - Energetic, proactive, takes calculated risks, and perseveres to attain goals. 

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

• Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.

• Ensures that the team has the capabilities to meet expectations.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

• Follows property specific second effort and recovery plan.

• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

• Takes proactive approaches when dealing with employee concerns.

• Extends professionalism and courtesy to employees at all times.

• Communicates/updates all goals and results with employees.

• Meets semiannually with staff on a one-to-one basis.

• Assists/teaches the team scheduling against guest and hours/occupied room goals.

• Performs hourly job functions as needed.

• Provides excellent customer service by being readily available/approachable for all guests.

• Takes proactive approaches when dealing with guest concerns.

• Extends professionalism and courtesy to guests at all times.

• Responds timely to customer service department request.

• Ensures all team members meet or exceed all hospitality requirements.

• Assists in performing required annual Quality audit with GM & RD.

• Ensures a viable key control program is in place.

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

• Interviews and assists in making hiring decisions.

• Receives hiring recommendations from team supervisors.

• Ensures orientations for new team members are thorough and completed in a timely fashion.