• Orientation & Introductions – Met colleagues at the Raudhah Jaya Travel & Tours and received a briefing on company services and structure

• Supervisor Briefing – The supervisor explained company operations (inbound/outbound Umrah and tour packages) and outlined my role in draft itinerary preparation.

• Client Brief Intake – Reviewed a sample client request for a 10‑day Umrah trip. Recorded travel dates, accommodation standards, and budget constraints.

• Background Research – Utilized Raudhah Jaya’s travel packages for Umrah and other destinations as reference .

• Draft Itinerary Creation – Compiled a day-by-day itinerary in Google Sheets, detailing flights, hotels, transport, timings, and estimated costs.

  
  

i. Work Process Involved

• Joined daily team meeting to discuss pending bookings, client updates, and upcoming group departures.

• Finalized flight and hotel reservations through ticketing portals and contacted providers to secure confirmations.

• Emailed and post the updated itinerary and invoice to the client for confirmation, noting any requested changes.

• Organized confirmation numbers, correspondence, and itinerary versioning in the agency’s shared drive.

  
  

ii. Equipment Used

• Laptop + internet for research, bookings, and correspondence.

• Google Sheets to track itinerary versions and cost changes.

• Airline/hotel booking portals for confirmation of itineraries.

• Email and WhatsApp for direct supplier and client communication.

  
  

iii. Relevance to UMK Theory & Practicals

• Operations Management – Applied schedule management techniques learned to optimize travel flow and itinerary revisions.

• Accounting & Finance – Practiced cost calculation, pricing models, and invoice generation using textbook principles.

• Customer Relationship Management – Reinforced communication skills from UMK’s coursework by maintaining professional client correspondence.

• ICT Applications – Leveraged spreadsheet formulas and email etiquette as taught in UMK’s modules.

  
  

iv. Issues & Challenges Encountered

• Price discrepancy.

• Late supplier response: Some confirmations were delayed due to different time zones and non-response during off-hours.

  
  

v. Solutions Implemented

• Cross-checked multiple hotels, sourced alternate options and updated pricing, aligning with client’s budget.

• Flexible scheduling: Implemented afternoon cultural tour and adjusted transport windows accordingly.

• Proactive supplier follow-up: Contacted providers during their business hours; flagged pending confirmations to supervisor to expedite.

Practicing Flyer Creation with Canva

i. Work Process Involved

• Define your practice goals – Decide on the purpose to guide your style and content.

• Open Canva & choose flyer format – As per best practices, select the appropriate size and template: A5, A4.

• Draft the message – Write concise copy with headline, key details, benefits, and a call-to-action.

• Customize the template – Replace placeholder images with your chosen visuals (photo or illustration), adjust layout elements, apply your color scheme and fonts.

• Use design techniques – Apply contrast overlays, alignment, visual hierarchy, and ensure readability .

• Feedback & iterations – Preview, ask a peer or mentor to review, refine spacing, legibility, and visual consistency.

ii. Equipment Used

• Laptop with internet – Access Canva’s design platform and assets.

• Canva account – Utilize templates, photos, icons, and export capabilities .

• Image sources – Canva’s built-in catalog or your own stock images.

• Communication tools – WhatsApp/email for collecting feedback.

  
  

iii. Relevance to UMK Theory & Practicals

• ICT & Digital Competency – Using Canva and cloud-based tools mirrors UMK’s ICT training.

  
  

Crafting Umrah Itinerary (April)

i. Work Process Involved

• Client briefing session – Received client’s Umrah request: travel dates in April, group size , budget, desired hotel proximity to Haram, and special needs.

• Information gathering – Researched available flight options to Jeddah or Medina for April using Air Asia airline schedules and other carriers

• Itinerary drafting – Created a day-by-day plan in Google Sheets: included arrival, Ihram preparation, Tawaf & Sa’i schedule, travel between Makkah and Madinah, and return.

• Route optimization – Used Google My Maps to plot key locations—Holy Haramain, Miqat points, hotel—and create efficient routes.

• Preliminary review – Shared draft with supervisor for review and feedback.

  
  

ii. Equipment Used

• Laptop + Internet for research and itinerary creation.

• Google Sheets for planning timeline, accommodations, transport, and costs.

• Google My Maps to visualize and optimize travel flow.

• Booking tools/CRM to log flight schedules and hotel options.

• Email & WhatsApp to communicate with supervisor and suppliers.

  
  

iii. Relevance to UMK Theory & Practicals

• Operations Management – Applied project scheduling skills to sequence pilgrimage events and buffer times.

• Tourism and Cultural Studies – Leveraged knowledge of Umrah rituals learned in Tourism Geography courses.

• Corporate Communication – Drafted professional emails aligning with best practices from UMK’s communications module.

• ICT Applications – Demonstrated practical competency using digital tools and mapping platforms (UMK ICT training).

  
  

iv. Issues & Challenges Encountered

• Limited Amal flight availability in preferred April window, complicating schedule alignment

• Hotel choices did not fully meet clients' proximity and budget expectations.

• Route coordination complexity, with scattered locations between Makkah and Madinah requiring careful transit planning.

  
  

v. Solutions Implemented

• Alternated airlines – Suggested using other carriers where Air Asia flights were unavailable for ideal timing.

• Created options comparison table – Offered 2–3 hotel selections at varied price points near Haram.

Designing Umrah Pilgrim Certificates (April)

i. Work Process Involved

• Task briefing – Supervisor explained the purpose of the certificate (to recognize pilgrims’ journey for Umrah April batch) and discussed required content: agency branding, pilgrimage date, pilgrim’s name, and a motivational message.

• Select certificate template – Explored online platforms like Canva for suitable certificate layouts

• Adapt design – Chose a template and customized it by adding the Raudhah Jaya logo, April pilgrimage dates, decorative borders, and placeholders for individual names.

• Content draft – Wrote sample text “This certifies that [Name] has performed Umrah from [dates]” and space for signatures.

• Review & feedback – Shared the draft with supervisor; made adjustments on layout, fonts, and color alignment with company branding.

• Finalization – Exported the certificate as a high-resolution PDF (print-ready) and JPEG for email distribution.

  
  

ii. Equipment Used

• Laptop + Internet: research and design work.

• Design tools: Canva (free templates, easy customization)

• Brand assets: Agency logo and official color palette.

• Communication tools: Email/WhatsApp for internal reviews and approvals.

  
  

iii. Relevance to UMK Coursework

• Graphic Design & Branding: Applied principles from UMK’s Visual Communication module—color harmony, typography, layout balance.

• Corporate Communication: Drafting bilingual certificate text aligned with skills taught in UMK’s business communication course.

  
  

iv. Issues & Challenges Encountered

• Template availability: Needed an Islamic-themed certificate that balanced professionalism without religious symbols conflicting with branding.

• Font legibility: Font sizes were inconsistent, causing layout imbalance.

• File resolution: Initial output was low-res, unsuitable for printing.

  
  

v. Solutions Implemented

• Template alterations: Combined border design from Islamic-themed options with corporate template to ensure compatibility.

• Font adjustments: Text size and style to ensure clarity while maintaining aesthetics.

  
  

Crafting Vietnam Itinerary (Hanoi → Sapa → Ha Long Bay)

i. Work Process Involved

• Client consultation – Collected travel dates, group size, budget, and interests (e.g., cultural experiences, trekking).

• Research – Gathered detailed info on flights, trains, buses, accommodations, and attractions in Hanoi, Sapa, and Ha Long Bay using travel blogs and guides.

• Itinerary drafting – Created a day-wise schedule in Google Sheets, including transport links (overnight train to Sapa, bus to Halong), attractions (Old Quarter, Fansipan, Bay cruise), accommodation, and estimated costs.

• Review and refine – Adjusted the draft based on supervisor feedback, addressing timing and pacing.

• Presentation – Formatted a polished itinerary and shared it with the client for feedback.

  
  

ii. Equipment Used

• Laptop + Internet: for online research and drafting.

• Google Sheets: day-by-day planning, cost breakdown.

• Google My Maps: visual route planning between cities.

• Booking platforms/CRM: manage tickets and accommodations.

• Communication tools: Email and WhatsApp for confirmation and feedback.

  
  

iii. Relevance to UMK Theory & Practicals

• Project Scheduling & Operations Management: sequencing travel tasks and time allocation taught in UMK coursework.

• Tourism Studies: selecting attractions using knowledge from Tourism Geography and Cultural Tourism units.

• Corporate Communication: client coordination and professional presentation align with UMK’s business communication training.

  
  

iv. Issues & Challenges Encountered

• Overly tight schedule: initial draft packed too much into single days (e.g., trying to do Sapa and Halong Bay too close).

• Transport gaps: coordinating train/bus times for smooth connections.

• Weather & seasonality: Chosen dates coincide with best season, but webinars warned about potential mist in Sapa .

  
  

v. Solutions Implemented

• Optimized pacing: redistributed activities to avoid travel fatigue, following guidance from a 7-day sample plan .

• Buffer scheduling: inserted free mornings and afternoons to absorb delays.

• Alternate transport options: recommended overnight train to Sapa and shared bus for Ha Long Bay to streamline travel logistics.

TRAVEL KIT VIETNAM

i. Work Process Involved

• Received travel details—destinations, group size, expected weather, and planned activities (city walks, mountain hikes, boat cruise).

1. Climate research: Used online sources to check weather in northern Vietnam; noted temperatures range from cool in Sapa (10–17 °C) to warm/humid in Hanoi and Ha Long (16–26 °C).

2. Checklist planning: Created a travel kit in Canva about destination in Hanoi, Sapa and Halong Bay

3. Product sourcing: Researched suitable items—quick-dry towel, rain poncho, universal adapter, trekking shoes, insect repellent, travel towel .

4. Visual mock-up: Designed using Canva with item photos and usage notes.

5. Review and refine: Shared with the supervisor for feedback; adjusted quantities, gear specs, and added layering options.

   
   

ii. Equipment Used

• Laptop + Internet: for climate data research and product info.s.

• Canva: for creating visual layout of the travel kit.

• WhatsApp/Email: to communicate with supervisor and suppliers.

  
  

iii. Relevance to UMK Theory & Practicals

• Tourism Product Management: applying theories on travel package enhancement and service design from UMK.

• Cultural & Geographical Knowledge: integrated awareness of regional climate and cultural dress norms from Tourism Geography studies.

  
  

iv. Issues & Challenges Encountered

• Variable climate: Sapa’s cool mountain weather vs. humid lowlands required smart packing choices.

• Weight constraint: Keeping the kit within carry-on limits while ensuring completeness.

  
  

Creating a Vietnam Travel Flyer

i. Work Process Involved

• Brief & Concept Sketch: Received assignment to design a promotional flyer highlighting Hanoi’s Old Quarter, Sapa’s terraced fields, and Ha Long Bay’s cruise experience. Sketched initial layout ideas.

• Template Selection: Used Canva’s travel flyer templates category to find a suitable format with sections for images, itinerary highlights, and contact details

• Content Integration: Collected key details—fly dates, tour highlights, pricing, contact info—and drafted engaging captions ("Explore Hanoi's heritage… trek Sapa… sail Ha Long Bay").

• Visual Assembly: Inserted high-resolution destination photos, added icons for transportation and accommodation, applied consistent color palette aligned with agency branding.

• Typography & Layout Tuning: Adjusted font hierarchy (headline, bullet points, call-to-action), ensuring readability and visual balance.

• Peer Review: Shared with supervisor for feedback; refined text positioning and improved contrast for legibility.

• Export & Distribution: Exported flyer as high-quality JPG and print-ready PDF; prepared digital version for social media.

  
  

ii. Equipment Used

• Laptop + Internet for accessing Canva and destination image assets

• Canva for layout design

• Google Docs for drafting text content

• Email & WhatsApp for sharing drafts and gathering feedback

  
  

iii. Relevance to UMK Theory & Practicals

• Marketing & Advertising: Crafted persuasive copy and visual appeal using techniques learned in the Promotions & Sales module.

• ICT Skills: Demonstrated proficiency with digital tools like Canva, mirroring practical ICT tasks from UMK’s ICT labs.

• Cultural Awareness: Selected images and captions respectfully showcasing Vietnam’s cultural landmarks, reflecting insights from Tourism Geography sessions.

  
  

iv. Issues & Challenges Encountered

• Image Quality Variation: Some stock images were low-resolution or didn’t align with brand aesthetics.

• Text Legibility: Light text over busy backgrounds reduced readability.

• Layout Constraints: Balancing informational content with ample white space without overcrowding.

  
  

v. Solutions Implemented

• Sourced High-Res Photos: Replaced weaker images with high-quality assets suitable for print and digital use.

• Overlay Technique: Added semi-transparent dark overlays behind text to ensure visibility.

• Spacing Adjustments: Increased padding between elements for cleaner layout; shortened bullet text for clarity.

Creating a Vietnam Promo Video with Voice-Over

i. Work Process Involved

• Concept & storyboard – Collaborated with the team to craft a storyboard that follows tourists exploring Hanoi’s Old Quarter, trekking in Sapa, and cruising Ha Long Bay.

• Footage selection – Sourced high-quality video clips for each location and grouped them into sections based on the storyboard.

• Scriptwriting – Wrote a concise narration script, ensuring 10 words per minute pacing for clarity and engagement .

• Recording voice-over – Recorded the script using a good-quality microphone and pop filter in a quiet space to capture clear audio .

• Editing & synchronization – Used a video editor to align voice-over with video footage and smooth transitions

• Review & feedback – Shared draft with supervisor, implemented feedback on tone, pacing, and visuals.

• Final export – Exported a high-quality video optimized for both social sharing and in-agency presentations.

  
  

ii. Equipment Used

• Microphone & pop filter: To capture clean narration

• Quiet recording space: Ensured minimal background noise.

• Headphones: For accurate audio monitoring.

• Laptop with internet: For script research and asset sourcing.

  
  

iii. Relevance to UMK Theory & Practicals

• Communication & Marketing: Developed persuasive narration parallel to techniques learned in Corporate Communication and Promotions modules.

• Media & ICT skills: Applied sequencing, audio editing, and software use taught in UMK’s ICT and multimedia courses.

• Tourism studies: Script highlighted cultural and geographical insights—knowledge gleaned from Tourism Geography and Cultural Tourism courses.

• Project planning: Followed structured video production steps similar to those in UMK’s Operations & Project Management units.

  
  

iv. Issues & Challenges Encountered

• Audio quality issues: Initial recordings had background noise and inconsistent voice levels.

• Voice pacing: First take was too fast, risking mismatch with visuals.

• Accent clarity: Needed adjustments to ensure clear pronunciation for diverse audiences.

  
  

Day 1 - Organising Payment Voucher Files

i. Work Process Involved

• Collect vouchers: Gathered all payment vouchers, receipts, and supporting invoices from finance team and travel coordinators.

• Verify documents: Checked each voucher for completeness—voucher number, date, payee details, approval signatures, and attached receipts.

• Record entries: Logged each voucher in a Google Sheet with key details: voucher number, date, payee, amount, purpose, and approval status.

• Submit for approval: Prepared the folder with all required signatures and supporting documents for supervisor’s review and final approval.

  
  

ii. Equipment Used

• Laptop & Internet: for spreadsheet logging and organizing scanned files.

• Google Sheets: to track vouchers, amounts, and approval status.

• Scanner/Scanner app: to digitize physical vouchers and receipts.

• Physical folders and labels: for manual filing by month and category.

• Pen and highlighter: to mark verification checks (signatures, dates)

iii. Relevance to UMK Theory & Practicals

• Accounting & Finance: Practical application of audit and verification methods learned during UMK’s financial accounting modules.

• Operations Management: Utilised project and workflow planning skills to create a systematic voucher-tracking process.

  
  

iv. Issues & Challenges Encountered

• Incomplete vouchers: Some lacked receipts or supervisor signatures.

• Duplicate entries: Occasionally recorded receipts twice in the tracking sheet.

• Physical vs digital mismatch: Certain vouchers were filed physically but not uploaded to the digital drive, causing tracking gaps.

  
  

v. Solutions Implemented

• Missing documents: Contacted travel coordinators to obtain missing receipts or follow up for signatures.

• Duplicate detection: Added a "voucher ID" column in Google Sheets with a formula to flag duplicates automatically.

• Sync process: Created a folder checklist to ensure every physical file had a matching digital copy; randomly audited weekly for consistency.

Crafting Umrah Itinerary (July)

i. Work Process Involved

• Client briefing session – Received client’s Umrah request: travel dates in July, group size , budget, desired hotel proximity to Haram, and special needs.

• Information gathering – Researched available flight options to Jeddah or Medina for July using Air Asia airline schedules and other carriers

• Itinerary drafting – Created a day-by-day plan in Google Sheets: included arrival, Ihram preparation, Tawaf & Sa’i schedule, travel between Makkah and Madinah, and return.

• Route optimization – Used Google My Maps to plot key locations—Holy Haramain, Miqat points, hotel—and create efficient routes.

• Preliminary review – Shared draft with supervisor for review and feedback.

  
  

ii. Equipment Used

• Laptop + Internet for research and itinerary creation.

• Google Sheets for planning timeline, accommodations, transport, and costs.

• Google My Maps to visualize and optimize travel flow.

• Booking tools/CRM to log flight schedules and hotel options.

• Email & WhatsApp to communicate with supervisor and suppliers.

  
  

iii. Relevance to UMK Theory & Practicals

• Operations Management – Applied project scheduling skills to sequence pilgrimage events and buffer times.

• Tourism and Cultural Studies – Leveraged knowledge of Umrah rituals learned in Tourism Geography courses.

• Corporate Communication – Drafted professional emails aligning with best practices from UMK’s communications module.

• ICT Applications – Demonstrated practical competency using digital tools and mapping platforms (UMK ICT training).

  
  

iv. Issues & Challenges Encountered

• Limited Amal flight availability in preferred April window, complicating schedule alignment

• Hotel choices did not fully meet clients' proximity and budget expectations.

• Route coordination complexity, with scattered locations between Makkah and Madinah requiring careful transit planning.

  
  

v. Solutions Implemented

• Alternated airlines – Suggested using other carriers where Air Asia flights were unavailable for ideal timing.

• Created options comparison table – Offered 2–3 hotel selections at varied price points near Haram.

Creating a July Umrah Promotion Flyer

i. Work Process Involved

• Brief & concept planning – Supervisor asked for a flyer highlighting the July Umrah group with key details: departure dates, package inclusions, pricing, and contact information.

• Template search and selection – Explored Canva’s “Hajj & Umrah Flyer” templates—found elegant designs that could be tailored for July departures

• Content writing – Drafted persuasive copy: header (“July Umrah 2025 – Journey of a Lifetime”), itinerary highlights, and clear call-to-action.

• Visual selection – Sourced respectful, high-quality images representing Kaaba and pilgrims, ensuring culturally appropriate aesthetics.

• Design adjustments – Customized the template: added company branding, selected fonts, improved readability, and adjusted the layout.

• Feedback and revisions – Shared the draft with the supervisor; refined the color contrast, replaced a low-res image, and repositioned contact details.

ii. Equipment Used

• Laptop with internet for Canva access and image sourcing.

• Canva platform featuring customizable Umrah flyer templates .

• Google Docs to draft and refine copy.

• Email/WhatsApp for supervisor feedback and communication.

• Design assets: company logo and brand color guidelines.

  
  

iii. Relevance to UMK Theory & Practicals

• Marketing & Promotions: Wrote compelling calls-to-action and persuasive language taught in UMK’s Marketing courses.

• ICT Skills: Demonstrated proficiency in Canva and digital design tools, similar to tasks in UMK’s ICT labs.

• Cultural Sensitivity in Tourism: Selected imagery and tone appropriate for a religious pilgrimage, using insights from Tourism Geography and Cultural Tourism studies.

• 
  

iv. Issues & Challenges Encountered

• Low-resolution images: One of the Kaaba photos appeared pixelated.

• Text readability: Pale text overlaid on busy background reduced legibility.

• Layout spacing: Initial version felt crowded with visuals and copy.

  
  

v. Solutions Implemented

• Image upgrade: Sourced a high-resolution replacement to ensure print quality.

• Overlay technique: Added a subtle dark overlay under text to improve readability.

• Whitespace usage: Increased padding and reorganized elements for a balanced layout and better visual hierarchy.

Creating a Kundasang Tour Quotation

i. Work Process Involved

• Receive tour request – Gathered client details: travel dates, number of travellers, preferred itinerary stops (Kinabalu Park, Desa Dairy Farm, War Memorial).

• Research costs – Collected latest pricing for transport, entrance fees (e.g., Kinabalu Park, KDM), meals, guide services, and vehicle hire.

• Excel quotation draft – Set up a clear sheet with headers: Item, Quantity, Unit Price, Subtotal, Notes. Entered services and cost per person.

• Apply formulas – Used Excel to calculate subtotal per item and grand total including taxes and optional surcharges.

• Add company details – Included agency logo, quotation number, date, validity period, and contact information in the sheet header.

• Export & send – Saved as both Excel and PDF, then emailed the quotation to the client.

  
  

ii. Equipment Used

• Laptop + Internet – for research and quotation creation.

• Microsoft Excel – primary tool, using cells, formulas (SUM, PRODUCT), formatting options, and table layout—similar to travel quotation templates available online

• Email client – to send finalized quotation to client and supervisor.

  
  

iii. Relevance to UMK Theory & Practicals

• Financial Management & Accounting: Used cost breakdowns, pricing structures, taxes—echoing topics in UMK’s Accounting modules.

• Operations Management: Applied workflow and scheduling skills for itinerary services.

• ICT & Spreadsheet Competency: Demonstrated Excel proficiency (formulas, formatting), as taught in UMK’s ICT labs.

• Customer Service Principles: Presented client-friendly documentation consistent with UMK’s business communication standards.

  
  

iv. Issues & Challenges Encountered

• Variable supplier rates: Some transport and entrance fees fluctuated depending on season.

• Formatting inconsistencies: Initial draft had misaligned columns and untidy styling.

• Validity period clarity: Needed to specify how long the quotation remains valid.

  
  

v. Solutions Implemented

• Price buffer: Added a 5% contingency line in case of rate changes.

• Clean formatting: Used Excel’s “Format as Table,” aligned headings, and applied consistent currency formatting.

• Validity note: Added text like “Quotation valid until 30 days from issue date” in a footer row

Creating a Kota Kinabalu – Kundasang Itinerary

i. Work Process Involved

• Client brief – Received trip details: 1-day Kundasang tour focusing on nature, sightseeing, and cultural experiences.

• Research – Reviewed travel blogs and Reddit forums on Sabah—popular stops like Tamparuli Suspension Bridge, Nabalu Market, Kinabalu Park, Desa Dairy Farm, and War Memorial

• Draft itinerary – Created a timeline in Google Sheets

• Map & logistics – Used Google My Maps to plot stops and calculate driving time: about 2 hours one way to Kundasang

• Cost estimates – Sourced entrance fees (e.g., RM5‑RM10 per attraction) and travel costs.

• Supervisor review – Shared draft for feedback; adjusted timing and brief descriptions.

  
  

ii. Equipment Used

• Laptop + Internet – for itinerary creation and research.

• Google Sheets – to build the day plan, time slots, and costs.

• Google My Maps – for route planning and visual timeline.

• Email/WhatsApp – to coordinate with supervisor and vehicle supplier.

  
  

iii. Relevance to UMK Theory & Practicals

• Operations Management – Sequenced activities with buffer times and efficient routing, applying scheduling principles.

• Tourism Studies – Selected culturally and environmentally relevant stops based on Tourism Geography modules.

  
  

iv. Issues & Challenges Encountered

• Tight travel schedule – Risk of rushed visits due to distant stops.

• Transport availability – No public transit; had to confirm private driver availability and estimated travel time.

• Weather unpredictability – Mist and rain could limit visibility at mountain viewpoints like Sosodikon Hill and Kinabalu Park .

  
  

v. Solutions Implemented

• Time buffers – Added 30-minute buffers between stops.

• Private charter confirmation – Secured a bus with driver booked for full day via local agent to ensure flexibility.

• Backup options – Identified indoor alternatives (Kinabalu Park visitor centre, Nabalu indoor market) in case of rain or poor visibility.

Designing a Kota Kinabalu –Kundasang Flyer

i. Work Process Involved

• Brief & Objectives
  Assigned to create a promotional flyer for a trip from Kota Kinabalu to Kundasang, featuring key sites like Desa Dairy Farm, Kinabalu Park, Nabalu Market, and the War Memorial.

• Template Selection
  –Explored Canva's travel or event flyer templates and chose one with clear visual hierarchy and room for multiple image sections

• Content Integration
  Prepared concise headings (“Kota Kinabalu - Kundasanb”), bulleted highlights, trip day-night, pricing details, and agency contact info.

• Visual Customization
  – Selected high-quality photos (e.g., mountain scenes, dairy farm, memorial), overlaid semi-transparent boxes behind text to improve readability.

• Branding & Layout
  – Applied agency branding—colors, logo, fonts—and balanced layout with white space for a clean design

• Feedback & Revisions
  – Shared draft with supervisor; updated photo contrast, fine-tuned spacing, optimized text size for clarity.

  
  

ii. Equipment Used

• Laptop + stable internet connection – to access Canva and source images.

• Canva platform – used drag-and-drop tools, image overlays, typography controls, and branding kit .

• Google Docs – drafted copy before integration.

• Email/WhatsApp – communication with supervisor for updates and approvals.

  
  

iii. Relevance to UMK Theory & Practicals

• Visual Communication – Applied graphic design principles like visual hierarchy, font pairing, color contrast

• Marketing & Promotions – Crafted persuasive messaging and eye-catching layouts, reflecting knowledge from UMK’s Marketing and Promotions courses.

• Tourism Studies – Selected culturally relevant visuals and trip features based on insights gained in Tourism Geography and Cultural Tourism modules.

  
  

iv. Issues & Challenges Encountered

• Low-quality photo: One Nabalu image appeared blurry.

• Text legibility: Light-colored text over uneven backgrounds reduced readability.

• Overcrowded layout: Initial draft felt visually cluttered and information-heavy.

  
  

v. Solutions Implemented

• Image upgrade: Replaced poor-quality photo with a high-res alternative.

• Overlay styling: Applied semi-transparent dark boxes behind text for enhanced contrast.

• Layout refinement: Simplified the design by removing unnecessary elements and standardizing font sizes for readability

Creating a Qurban Participation Form

i. Work Process Involved

• Requirement gathering
  Met with the supervisor to discuss essential form fields: participant name, contact, payment details, and declaration of intent.

• Template research
  Reviewed online qurban form examples and templates

• Designing the form layout
  Drafted a clean form structure in Microsoft Word/Google Docs, grouping sections: participant details, pledge details, payment information, terms & conditions, and signature.

• Validation & formula setup
  Added basic formulas in Excel to auto-calculate total amount based on animal count and price per unit.

• Finalisation & distribution
  Finalized printable PDF and a digital fillable form; uploaded to the agency’s website and emailed to participants.

  
  

ii. Equipment Used

• Laptop + Internet for research and form creation.

• Microsoft Word/Google Docs for layout drafting.

• Microsoft Excel for tables and simple calculations.

• PDF software (e.g., Adobe Acrobat) to create fillable forms.

• Email/WhatsApp to distribute the form among participants.

• Printer and A4 paper for physical copies.

  
  

iii. Relevance to UMK Coursework

• Corporate Communication: Structured clear, polite, and formal language—reflecting writing skills from UMK’s Business Communication module.

• Operations Management: Organized data collection and processing workflow, aligning with project management principles taught at UMK.

  
  

iv. Issues and Challenges Encountered

• Ambiguous fields: Participant unclear about “niat” vs “fardhu” sections.

• Price updates: Fluctuating animal prices required form revisions.

• Form usability: Initial editable PDF did not render well across devices.

  
  

v. Solutions Implemented

• Clarified wording: Added explanatory help text for intent declaration and selection options.

• Dynamic pricing: Included a “Last updated” date and a note clarifying that prices are subject to change.

• Cross-platform testing: Tested fillable PDF on desktop and mobile; adjusted form field sizes for accessibility.

Distributing a Public Flyer in Canva

i. Work Process Involved

• Brief & Goal Setting – Interviewed supervisor to understand flyer purpose: promote upcoming community event or service, determine target audience and message.

• Audience & Location Planning – Identified ideal distribution points (e.g., local mosques, community centers) and considered optimal timing.

• Template Selection – Chose a flyer template in Canva tailored for public distribution—clean layout with strong headline and engaging imagery

• Content Creation – Crafted a catchy headline, concise bullet points, date, contact info

• Visual Customization – Integrated high-quality photos/icons, applied corporate colors and branding.

• Design Refinement – Added semi-transparent overlays behind text to enhance readability over images .

  
  

ii. Equipment Used

• Laptop + Internet to access Canva and source visuals.

• Canva for template use, drag-and-drop editing, brand kit

• Google Docs/Sheets for drafting content and tracking distribution plans.

• Email/WhatsApp for feedback and coordination.

• Printer/PDF tool for hard-copy production.

  
  

iii. Relevance to UMK Theory & Practicals

• Marketing & Promotions – Crafted persuasive messaging and strong calls-to-action learned in Promotions coursework.

• Community Engagement – Applied local audience analysis and distribution planning akin to UMK’s Tourism & Event Management principles .

  
  

iv. Issues & Challenges Encountered

• Image quality issues: Some source images appeared pixelated.

• Text legibility: Light text on busy backgrounds reduced readability.

• Distribution logistics: Coordinating flyer distribution sites and timing.

  
  

v. Solutions Implemented

• High-res replacements: Sourced better-quality images.

• Overlay usage: Introduced semi-transparent backing for text to improve contrast

• Distribution strategy: Scheduled flyer drops at peak foot traffic times, with permissions from venues

Cutting Company Stickers for Jemaah Bags

i. Work Process Involved

• Design Preparation – Created the sticker design in canva, including company logo, participant name, and trip code.

• Material Setup – Loaded vinyl sticker roll into the cutting plotter.

• Print/Cut Job – Printed the design , then used the cutter to contour-cut each sticker precisely

• Sticker Application – Brought scissors or straight cutter to trim as needed before applying the sticker onto jemaah bags.

  
  

ii. Equipment Used

• Scissors or precision cutter for manual trimming.

• Transfer tape and squeegee for smooth application.

  
  

iii. Relevance to UMK Theory & Practicals

• Operations Management – Followed multi-step workflow and quality control methods (planning, weeding, laminating) analogous to UMK's operations scheduling lessons.

• Branding & Marketing Theory – Reinforced company branding consistency on promotional materials, connecting to UMK’s marketing coursework.

  
  

iv. Issues & Challenges Encountered

• Blade calibration – Initial cuts were too deep, cutting through backing paper, due to incorrect settings.

• Sticker misalignment – Print and cut overlay didn’t align precisely.

• Material wastage – Poor layout resulted in wasted vinyl strips between stickers.

  
  

v. Solutions Implemented

• Applied registration marks: Used machine's sensors and software for precise print-and-cut alignment .

• Optimized nesting layout: Arranged designs tightly using nesting software to reduce material waste

DAY 1 Creating Qurban Number Tags & Lamination

i. Work Process Involved

• Gather requirements – Met supervisor to determine the tag format: includes volunteer number, group name, and company logo.

• Design in Canva – Used Canva’s label templates to design numbered tags, incorporating brand logo and a space for hand-written details.

• Numbering – Duplicated the template and manually added sequential numbers

• Review & adjust – Aligned text and numbers properly; adjusted fonts and spacing for clarity and printing fit.

• Export – Downloaded the design as a high-resolution PDF suitable for printing.

• Print & Laminate – Printed tags on sticker paper, laminated them to protect against wear, then hand-cut individual units.

• Distribution prep – Prepared tags for volunteers to attach to their Qurban allocations or lanyards.

  
  

ii. Equipment Used

• Laptop + Internet – to access Canva and retrieve brand assets.

• Canva – for design and layout creation.

• Printer – capable of high-resolution output on sticker sheet.

• Laminator and lamination pouches – to seal tags and enhance durability

• Scissors or cutter – for cutting individual tags.

  
  

iii. Relevance to UMK Theory & Practicals

• Marketing & Branding – Reinforced brand consistency—logo, colors, and visual identity—from UMK Business Communication and Marketing modules.

• Operations Management – Followed a structured production workflow (design → print → laminate → cut), similar to process planning and quality control lessons.

  
  

iv. Issues and Challenges Encountered

• Misaligned printing – Printed sheets showed slight misalignment in number placements.

• Lamination bubbles – Some tags had air bubbles after lamination, and edges were crinkled.

• Blade slipping – Scissors sometimes caused jagged edges.

v. Solutions Implemented

• Printer alignment calibration – Adjusted margin settings in PDF export and printer tray alignment to correct print misplacements.

• Smooth lamination feed – Ran laminated sheets slowly through laminator and trimmed bubbles using straight edge trimmer.

• Straight cutter adoption – Switched to a paper cutter for clean, uniform cuts.

DAY 2 Creating Qurban Number Tags & Lamination

i. Work Process Involved

• Gather requirements – Met supervisor to determine the tag format: includes volunteer number, group name, and company logo.

• Design in Canva – Used Canva’s label templates to design numbered tags, incorporating brand logo and a space for hand-written details.

• Numbering – Duplicated the template and manually added sequential numbers

• Review & adjust – Aligned text and numbers properly; adjusted fonts and spacing for clarity and printing fit.

• Export – Downloaded the design as a high-resolution PDF suitable for printing.

• Print & Laminate – Printed tags on sticker paper, laminated them to protect against wear, then hand-cut individual units.

• Distribution prep – Prepared tags for volunteers to attach to their Qurban allocations or lanyards.

  
  

ii. Equipment Used

• Laptop + Internet – to access Canva and retrieve brand assets.

• Canva – for design and layout creation.

• Printer – capable of high-resolution output on sticker sheet.

• Laminator and lamination pouches – to seal tags and enhance durability

• Scissors or cutter – for cutting individual tags.

  
  

iii. Relevance to UMK Theory & Practicals

• Marketing & Branding – Reinforced brand consistency—logo, colors, and visual identity—from UMK Business Communication and Marketing modules.

• Operations Management – Followed a structured production workflow (design → print → laminate → cut), similar to process planning and quality control lessons.

  
  

iv. Issues and Challenges Encountered

• Misaligned printing – Printed sheets showed slight misalignment in number placements.

• Lamination bubbles – Some tags had air bubbles after lamination, and edges were crinkled.

• Blade slipping – Scissors sometimes caused jagged edges.

v. Solutions Implemented

• Printer alignment calibration – Adjusted margin settings in PDF export and printer tray alignment to correct print misplacements.

• Smooth lamination feed – Ran laminated sheets slowly through laminator and trimmed bubbles using straight edge trimmer.

• Straight cutter adoption – Switched to a paper cutter for clean, uniform cuts.

Qurban 2025 Planning Meeting

i. Work Process Involved

• Agenda preparation – Coordinated with supervisor to set key discussion points: procurement of animals, volunteer recruitment, Qurban scheduling, logistics, and distribution plan.

• Conducting the meeting – Facilitated introductions, outlined agenda, and guided discussions on animal sourcing, budgeting, volunteer roles, distribution sites, and timeline.

• Action assignment – Recorded decisions and assigned follow-up tasks: vendor negotiation, volunteer onboarding, venue arrangements.

• Summary documentation – Compiled meeting minutes with action items and deadlines.

• Follow-up – Shared minutes with participants and scheduled the next coordination meeting.

  
  

ii. Equipment Used

• Laptop + Internet – to prepare agenda, draft minutes, and communicate.

• Google Docs / Word – for live notes and minutes during the meeting.

• Email client / WhatsApp – for sending invites and minutes before and after the meeting.

• Projector or shared screen – (if in-person) to present agenda and documents visually.

  
  

iii. Relevance to UMK Theory & Practicals

• Project Management – Demonstrated meeting planning, stakeholder engagement, and task assignment, linking to UMK’s Operations & Project Management modules.

• Corporate Communication – Applied skills in agenda setting, facilitation, and formal minute-taking from UMK’s Business Communication course.

• Event & Logistics Management – Discussed site planning, scheduling, and supply chain coordination, reflecting learnings in Tourism & Event Management.

  
  

iv. Issues & Challenges Encountered

• Vendor unavailability – Procurement team had not yet confirmed local animal suppliers.

• Volunteer capacity unclear – Some committee members were unsure of volunteer availability and their roles during Qurban days.

• Timeline pressure – Qurban dates were approaching quickly, limiting preparation time.

  
  

v. Solutions Implemented

• Role assignments confirmed – Logistics lead clarified volunteer duties and shared a volunteer sign-up sheet with deadlines.

• Revised timeline – Created a clear Gantt-style schedule in Google Sheets, outlining key milestones leading up to Qurban 2025.

Creating Qurban 2025 Payment Tracker in Excel

i. Work Process Involved

• Requirement gathering – Met with supervisor to list necessary fields: participant name, amount pledged, payment date, amount received, balance due, and payment status.

• Template setup – Laid out columns in Excel: Date, Participant, Pledge Amount, Received Amount, Remaining Balance, Payment Status, and Notes.

• Formula integration – Applied formulas to auto-calculate remaining balance and used conditional formatting to highlight overdue or pending payments.

• Initial data entry – Input early payment records from bank slips or digital transfer confirmations.

• Testing calculations – Simulated sample entries to check accuracy of balance updates and conditional alerts.

• Review & dissemination – Shared the spreadsheet with the supervisor via email/Google Drive; incorporated feedback to refine layout and clarity.

  
  

ii. Equipment Used

• Laptop + Internet – to create, update, and share the tracker.

• Microsoft Excel – with tables, formulas, and conditional formatting.

• Email / Google Drive – for collaboration and version control.

• Bank statements / manual receipts – used as source data for payments.

  
  

iii. Relevance to UMK Theory & Practicals

• Financial & Accounting Principles – Applied balance calculation and tracking techniques taught in UMK's Accounting modules.

• Project Management – Managed payment workflows, status tracking, and deadlines, reflecting UMK’s operations management curricula.

  
  

iv. Issues & Challenges Encountered

• Data inconsistency – Some participants paid in multiple instalments, complicating balance tracking.

• Manual errors – Input mistakes (e.g., typos in amounts or dates) created inaccurate balance figures.

• Overdue tracking – Hard to quickly identify participants who missed deadlines.

  
  

v. Solutions Implemented

• Instalment tracking – Added multiple rows per participant for each payment, with separate date entries.

• Data validation – Implemented Excel’s "Data Validation" feature to ensure numeric entries only in amounts and correct date formats.

  
  

Copying & Organizing Payments

i. Work Process Involved

• Collect payment data: Gathered bank transfers, cash receipts, and digital payment confirmations.

• Prepare Excel template: Set up columns for Date, Payer Name, Payment Amount, Payment Method, Receipt Number, and Remaining Balance.

• Duplicate & paste entries: Copied payment lines from bank statements or receipts into the Excel sheet.

• Review entries: Verified pasted entries against source receipts to ensure accuracy.

• Share tracker: Saved file securely and shared via cloud or email for supervisor review.

  
  

ii. Equipment Used

• Laptop and internet for accessing statements and cloud storage.

• Microsoft Excel for data entry, formulas, formatting, and filtering .

• Bank statements / receipts as source documents.

• Email or Google Drive for secure file sharing.

  
  

iii. Relevance to UMK Theory & Practicals

• Accounting & Finance: Applied balance tracking and reconciliation techniques from UMK’s accounting modules.

  
  

iv. Issues & Challenges Encountered

• Inconsistent formats: Bank statements and receipts had different layouts, making pasted data misaligned.

• Duplicate entries occurred when the same receipt was recorded twice.

• Manual errors: Mistyped payment amounts during copy-paste.

  
  

v. Solutions Implemented

• Standardized data: Created a unified template and used “Paste Values” to preserve formatting integrity.

• Duplicate detection: Added an Excel formula using COUNTIF to flag repeated receipt numbers .

• Data validation: Set data validation rules to ensure that amounts are numeric and dates in correct formats.

Creating Pattani – Hat Yai – Narathiwat Itinerary

i. Work Process Involved

• Client briefing – Collected trip details: 3-day journey covering Pattani (city, mosque), Hat Yai (cultural sites, markets), and Narathiwat (beach, mosque), with focus on halal food geography and cultural understanding.

• Research routes & attractions – Investigated popular stops such as Pattani City Pillar Shrine, Talo Mano Mosque, New Central Mosque in Narathiwat, and cultural hotspots in Hat Yai

• Draft day-by-day itinerary – Used Google Sheets to outline

• Cost & timing notes – Added train schedules, driving time buffers, entry fees, and prayer break times.

• Supervisor review – Shared draft, added safety advisories, revised timing for religious commitments.

  
  

ii. Equipment Used

• Laptop + internet – for route maps, attraction info, and train schedules.

• Google Sheets – for planning, timing, and cost estimates.

• Google My Maps – to visualize route and attractions.

• Email/WhatsApp – to coordinate with supervisor and verify local accessibility.

• 
  

iii. Relevance to UMK Theory & Practicals

• Tourism Geography & Cultural Tourism – Demonstrated in selecting cultural and religious landmarks per UMK modules

• Operations & Project Management – Applied techniques in scheduling, buffer planning, and contingency.

• Corporate Communication – Structured itinerary with clarity and professionalism, reflecting UMK business communication training.

  
  

iv. Issues & Challenges Encountered

• Safety concerns – Deep south travel advisories and military checkpoints raised concerns

• Transport schedules – Train frequencies irregular; bus and road trip durations impacted by checkpoints.

• Cultural time planning – Needing to factor prayer times into travel and visits.

  
  

v. Solutions Implemented

• Safety filter – Included daytime travel only; added advisory notes.

• Buffer time – Inserted 1–2 hours for border formalities, prayer breaks, and potential military stop delays.

Creating a Southern Thailand Flyer (Pattani → Hat Yai → Narathiwat)

i. Work Process Involved

• Define purpose & audience – Met with supervisor to outline travel highlights (cultural sites, halal experiences, beach visits) and identify target audience—travelers from Malaysia.

• Template search – Chose a travel flyer layout on Canva that accommodates multiple destination images and headline space

• Visual selection – Selected high-resolution images: Pattani mosque, iconic Hat Yai cultural shot, Narathiwat culture

• Design customization – Applied brand colors, added overlay shading behind text, balanced layout for readability.

  
  

ii. Equipment Used

• Laptop + Internet: for Canva and online research.

• Canva: template editing, typography control, overlays, and branding kit.

• Google Docs: for drafting and refining text content.

• Email/WhatsApp: used to coordinate feedback and approvals.

  
  

iii. Relevance to UMK Theory & Practicals

• Marketing & Promotions: Developed persuasive messaging and CTA aligned with learning from UMK’s Marketing courses.

• Cultural Tourism: Selected respectful imagery and destination narratives reflecting UMK’s Tourism Geography curriculum.

  
  

iv. Issues & Challenges Encountered

• Image quality mismatch: Some destination photos were low-resolution.

• Text readability: Pale text over scenic backgrounds reduced legibility.

• Information density: Initial flyer looked cluttered with too much text.

  
  

v. Solutions Implemented

• Image upgrade: Replaced lower-resolution photos with high-quality shots.

• Overlay support: Added semi-transparent overlays to improve text visibility.

• Simplified layout: Reduced text content and structured with bullet points and spacing.

Qurban 2025 Meeting

i. Work Process Involved

• Set objectives & draft agenda – Collaborated with supervisor to outline discussion points: animal procurement, volunteer coordination, distribution logistics, communication strategy, and budget limits.

• Invite stakeholders – Sent meeting invites via email/WhatsApp to team members from procurement, finance, logistics, communications, and volunteer coordinators.

• Conduct meeting – Facilitated discussions: reviewed vendor quotes, planned volunteer schedules, assigned tasks, and confirmed distribution dates aligning with Dhul-Hijjah schedule

• Assign tasks – Designated team responsibilities: procurement liaison, volunteer manager, finance tracker, distribution coordinator.

• Document minutes – Logged decisions, deadlines, and action items in detail.

• Distribute minutes & next steps – Shared meeting minutes and task assignments; scheduled follow-up meeting.

  
  

ii. Equipment Used

• Laptop & Internet – for creating agenda, capturing notes, and sharing documents.

• Google Docs / Word – for collaborative minute-taking.

• Email / WhatsApp – for sending invites and follow-up communications.

• Projector / shared screen – (if physical meeting) to present agenda and visuals.

  
  

iii. Relevance to UMK Theory & Practicals

• Project & Operations Management: Structured planning, task allocation, and milestone setup reflect UMK coursework in Operations & Project Management.

• Corporate Communication: Employed formal agenda-setting, facilitation, and minute-taking skills taught in UMK’s Business Communication classes.

• Event & Logistics Planning: Integrated scheduling around religious timelines (Dhul-Hijjah) and resource distribution, aligned with Tourism & Event Management modules.

  
  

iv. Issues & Challenges Encountered

• Procurement uncertainty: Some animal vendors not yet confirmed for Qurban 2025.

• Volunteer confirmation lag: Limited clarity on available volunteer numbers.

• Tight timing: Meeting scheduled close to the Qurban window; critical decisions had to be made quickly.

  
  

v. Solutions Implemented

• Vendor outreach: Assigned procurement lead to contact multiple suppliers and secure options within 48 hours.

• Volunteer data gathering: Volunteer manager deployed sign-up form and proactive follow-up plan.

• Compressed scheduling: Compiled Gantt-style timeline with immediate action checkpoints and next meeting date set before Eid planning begins.

Qurban 2025 Site Visit

i. Work Process Involved

• Pre-visit coordination – Scheduled the visit with the local qurban organizer and received the site layout (slaughter area, animal rest zone, meat packing area).

• On-site inspection – Walked through the premises, checking animal holding pens, cleanliness of slaughterhouse, drainage, and waste disposal setup.

• Compliance checks – Ensured arrangements follow Islamic and safety protocols: sterile knives, halal slaughter zones, suitable dua recitation space, and proper meat distribution flow (blood, offal disposal)

• Staff interaction – Spoke with the on-site team (butchers, helpers) to verify their understanding of qurban procedures and safety practices.

• Documentation – Took photos, notes, and completed the checklist indicating pass/fail for each requirement.

• Feedback session – Held a short meeting with supervisors to highlight key findings and provided recommendations for improvements.

  
  

ii. Equipment Used

• Checklist form (printed) drafted according to Islamic Relief/SOP guidance.

• Smartphone or camera – for photographing facilities and bottlenecks.

• Notebook & pen – for drafting observations and improvement notes.

• Protective gear – gloves, mask, and possibly waterproof boots for hygiene and safety.

• Communication device – phone for coordinating logistics and immediate questions.

  
  

iii. Relevance to UMK Theory & Practicals

• Operations Management – Inspected workflow, hygiene protocols, and resource layout, applying UMK training in process efficiency and workspace planning.

• Health & Safety / Ethics – Checked sanitation processes and ethics of halal procedures, aligning with UMK’s hygiene and ethical operations modules.

• Cultural & Religious Knowledge – Applied principles of qurban rituals and dua requirements taught in UMK’s Cultural Tourism and Religious Practices courses.

  
  

iv. Issues & Challenges Encountered

• Insufficient drainage – Some areas lacked proper blood and waste outlets.

• Animal stress observed – Pens were narrow and lacking shade.

• Sanitization supplies low – Bleach and sterilizing agents were nearly exhausted.

  
  

v. Solutions Implemented

• Drainage action plan – Recommended portable drainage channels and flagged area for immediate contractor follow-up.

• Shade structure installed – Advised bringing extra tarpaulin for shelter and adjusting pen layout to reduce animal stress.

• Sanitization restock – Provided checklist of essential supplies and contacted supervisor to arrange urgent restock.

DAY 1 - Qurban Participant Number List

i. Work Process Involved

• Gather participant data – Collected names, contact details, and the number of Qurban shares reserved per participant via forms or verbal sign-up sessions.

• Template creation – Set up a Google Sheets or Excel sheet with columns: No., Full Name, Phone Number, and Qurban Share Count.

• Data entry & numbering – Entered each participant sequentially, applying the numbering format.

• Validation & sorting – Checked entries for spelling accuracy and duplicates, sorted the list numerically and alphabetically for clarity.

• Approval & formatting – Shared the draft list with your supervisor for final checks, then formatted it for print/export, adding a header with “Qurban 2025 Participant List” and a timestamp.

• Export & distribution – Exported as PDF for filing and dissemination among volunteers and committee members.

ii. Equipment Used

• Laptop + Internet – to access and edit spreadsheet.

• Excel / Google Sheets – for data entry, sorting, formatting, and exporting.

• Email / WhatsApp – to gather participant info and share the final document.

• Printable PDF reader/printer – to produce physical copies for display or records.

  
  

iii. Relevance to UMK Theory & Practicals

• Data Management & ICT: Used spreadsheet functions (sorting, formatting, data validation) as taught in UMK’s ICT modules.

• Corporate Communication: Created professional and clear participant lists in line with business documentation standards learned at UMK.

• Operations & Logistics: Managed participant allocation numerically, aligning with operations planning practices in UMK’s Operations Management coursework.

  
  

iv. Issues & Challenges Encountered

• Duplicate entries: Some participants signed up twice, leading to confusion in numbering.

• Name formatting inconsistencies: Variations like lowercase “bin” vs. uppercase “Bin” disrupted sorting.

• Missing data: Some participants had incomplete contact details.

  
  

v. Solutions Implemented

• Mandatory fields: Added data validation to ensure contact details were completed before finalizing the list.

  
  

DAY 2 - Qurban Participant Number List

i. Work Process Involved

• Gather participant data – Collected names, contact details, and the number of Qurban shares reserved per participant via forms or verbal sign-up sessions.

• Template creation – Set up a Google Sheets or Excel sheet with columns: No., Full Name, Phone Number, and Qurban Share Count.

• Data entry & numbering – Entered each participant sequentially, applying the numbering format.

• Validation & sorting – Checked entries for spelling accuracy and duplicates, sorted the list numerically and alphabetically for clarity.

• Approval & formatting – Shared the draft list with your supervisor for final checks, then formatted it for print/export, adding a header with “Qurban 2025 Participant List” and a timestamp.

• Export & distribution – Exported as PDF for filing and dissemination among volunteers and committee members.

ii. Equipment Used

• Laptop + Internet – to access and edit spreadsheet.

• Excel / Google Sheets – for data entry, sorting, formatting, and exporting.

• Email / WhatsApp – to gather participant info and share the final document.

• Printable PDF reader/printer – to produce physical copies for display or records.

  
  

iii. Relevance to UMK Theory & Practicals

• Data Management & ICT: Used spreadsheet functions (sorting, formatting, data validation) as taught in UMK’s ICT modules.

• Corporate Communication: Created professional and clear participant lists in line with business documentation standards learned at UMK.

• Operations & Logistics: Managed participant allocation numerically, aligning with operations planning practices in UMK’s Operations Management coursework.

  
  

iv. Issues & Challenges Encountered

• Duplicate entries: Some participants signed up twice, leading to confusion in numbering.

• Name formatting inconsistencies: Variations like lowercase “bin” vs. uppercase “Bin” disrupted sorting.

• Missing data: Some participants had incomplete contact details.

  
  

v. Solutions Implemented

• Mandatory fields: Added data validation to ensure contact details were completed before finalizing the list.

Qurban 2025 Planning Meeting

i. Work Process Involved

• Define objectives & agenda – Met with supervisor to set meeting goals: determine Qurban dates, vendor procurement, volunteer coordination, distribution logistics, and budget planning

• Invite stakeholders – Sent meeting invites and agenda via email and WhatsApp to teams in procurement, logistics, finance, communications, and volunteer management.

• Facilitate discussion – Led discussion on:

  • Finalizing animal sources and pricing

  • Volunteer assignments and shifts

  • Meat handling, storage, and distribution planning

  • Budget and donation tracking
    Each agenda item was reviewed according to role-specific responsibilities.

• Assign action items – Delegated tasks, including contacting vetted suppliers, preparing volunteer registries, renting cooling equipment, and updating the financial tracker.

• Document meeting minutes – Recorded key decisions, action items, responsible persons, and due dates.

• Share minutes & follow-up – Circulated minutes immediately and scheduled a follow-up meeting to assess progress by early June.

  
  

ii. Equipment Used

• Laptop & Internet – for agenda preparation, meeting facilitation, and documentation.

• Zoom / Google Meet – enabled hybrid meeting capability with screen sharing.

• Google Docs – for collaborative agenda and minute-taking.

• Email / WhatsApp – for sending invites and sharing meeting documentation.

• Shared screen / projector – in case of in-person attendance for visual aids.

  
  

iii. Relevance to UMK Theory & Practicals

• Project & Operations Management – Your meeting demonstrated practical application of UMK’s scheduling, resource allocation, and stakeholder engagement principles.

• Corporate Communication – Used formal agenda structure, facilitation techniques, and minute-taking formats consistent with UMK’s Business Communication training.

• Event & Logistics Planning – Aligned Qurban timing

  
  

iv. Issues & Challenges Encountered

• Vendor availability – Some livestock suppliers had not confirmed early bookings.

• Volunteer uncertainty – Difficulty determining volunteer availability and roles close to Eid.

• Tight timeline – Meeting scheduled just weeks before Qurban window, leaving little room for delays.

  
  

v. Solutions Implemented

• Vendor follow-up – Assigned procurement lead to contact multiple vendors, prioritize confirmed quotes, and secure backups within 48 hours.

• Volunteer planning – Volunteer coordinator launched a sign-up form with a deadline and set reminder prompts.

• Immediate action schedule – Created a mini-Gantt timeline—covering procurement, volunteer confirmation, logistics setup—and scheduled the next check-in in early June.

Checking Qurban Participation

i. Work Process Involved

• Collect participant entries – Gathered data from online sign-up forms, donation portals, and manual registration completed in person or via community.

• Centralize in tracking template – Imported names, IDs, contact info, payment dates, and share numbers into a shared Excel/Google Sheets sheet.

• Cross-check records – Matched participant data against the donation system and payment logs, marking “Confirmed” or “Pending” statuses.

• Generate participant lists – Filtered the sheet to create updated lists of confirmed participants with proper numbering and details.

• Share updates – Distributed the confirmed participant list to Qurban coordinators, volunteer coordinators, and field logistics teams.

  
  

ii. Equipment Used

• Laptop + Internet – Accessed cloud-based forms and payment portals.

• Google Sheets / Excel – For data import, sorting, formula validation, and status tracking.

• Email & WhatsApp – To follow up with participants or the finance team for validation.

  
  

iii. Relevance to UMK Theory & Practicals

• Accounting & Finance Reconciliation – Checked payments against bank records, aligning with UMK’s accounting principles.

• Corporate Communication – Used formal communication to resolve discrepancies and confirm participation records.

• Operations & Planning – Managed participant logistics and confirmations as learned in UMK’s event & project management modules.

  
  

iv. Issues & Challenges Encountered

• Incomplete data – Some participant records missing share count or identification details.

• Payment mismatches – Payments sometimes recorded under different names or in lump sums.

• Delayed confirmations – Pending status held until verification was completed manually.

  
  

v. Solutions Implemented

• Mandatory field validation – Set data-entry controls to ensure essential fields (share count, full name) are filled.

• Proactive communication – Assigned team members to follow up missing or unclear entries via WhatsApp/email within 24 hours.

Double‑Checking Qurban Participation

i. Work Process Involved

• Extract initial list – Pulled the current participation list (names, share counts, payment status) from the primary registration tracker.

• Retrieve confirmed payment records – Exported transaction data from the payment system or bank statements for comparison.

• Reconciliation setup – Created a new tab in Excel/Google Sheets for reconciliation, including columns like Name, Registered Shares, Amount Paid, Expected Amount, and Status.

• Investigate mismatches – Contacted finance or participants via WhatsApp/email to resolve discrepancies (late contributions, data entry issues).

• Update master list – Adjusted records based on confirmations and corrections; marked final statuses as “Confirmed,” “Pending,” or “Follow-up.”

• Final verification & share – Shared final participant roster with the Qurban planning team, ensuring accurate allocation for animal procurement and meat distribution.

  
  

ii. Equipment Used

• Laptop & Internet – to access registration system, payment portal, and work on cloud spreadsheets.

• Excel / Google Sheets – for reconciliation, formulas and final list.

• Bank statements / payment export – source data for verifying actual payments.

• Email & WhatsApp – communication tools for quick participant follow-ups.

  
  

iii. Relevance to UMK Theory & Practicals

• Accounting & Finance – Applied best practices in payment reconciliation by aligning internal records with external statements.

• Corporate Communication – Practiced concise, professional follow-up communications with stakeholders.

• Operations Management – Ensured accurate participant data for logistical planning and resource procurement, aligning with event coordination training.

  
  

iv. Issues & Challenges Encountered

• Unmatched records – Participant names often varied slightly between systems (“Abd Rahman” vs. “Abdul Rahman”), causing lookup failures.

• Instalment payments – Some participants paid in parts, leading to partial entries that didn’t match expected totals.

• Delayed data entries – Finance team’s input lag affected reconciliation timeliness.

  
  

v. Solutions Implemented

• Set deadline reminders – Sent reminders to the finance team to upload payment data before key preparation deadlines.

Creating Qurban Distribution Tags (Labels)

i. Work Process Involved

• Requirement gathering – Met with coordinator to clarify what each tag should include: recipient name, share number, Qurban year (2025), and organizational logo.

• Template research – Explored Canva’s label and tag templates, especially Eid/Qurban-themed designs available in the “tags” section

• Design customization – Selected a clean tag template. Added fields for name, tag number, 2025, and logo.

• Final review – Confirmed alignment, font sizes, and design legibility; previewed print layout for label sheets.

• Export – Downloaded design as high-resolution PDF for printing on sticker/label sheets.

• Print & laminate – Printed sheets, then laminated each tag to protect from moisture during distribution.

• Cutting and grouping – Cut tags with precision cutter and grouped them based on distribution routes or teams.

  
  

ii. Equipment Used

• Laptop with internet – to design in Canva and retrieve templates/icons .

• Canva – used for templates, text fields, color schemes, and layout.

• Laminator + pouches – to seal and protect printed tags.

• Precision cutter or scissors – for clean cutting and trimming.

• Table or assembly area – to organize laminate runs and sorted tags.

  
  

iii. Relevance to UMK Theory & Practicals

• Marketing & Branding Principles – Reinforced consistent branding (logo, color, fonts), aligning with marketing strategies from UMK courses.

• Operations & Process Management – Organized a multi-step production process (design → print → laminate → cut → deliver) reflecting UMK operations planning practice.

  
  

iv. Issues and Challenges Encountered

• Cut-line alignment – Initial prototype had tags slightly misaligned due to mismatch between template margins and label sheet format.

• Font legibility on small tags – Serif fonts became hard to read at small sizes.

• Lamination bubbles – Air pockets and wrinkles occasionally appeared after laminating.

  
  

v. Solutions Implemented

• Margin adjustment – Updated Canva output settings to match label sheet templates; printed a test sheet and aligned design to avoid misalignment.

• Font change – Switched to a clear sans‑serif typeface and slightly increased font size for readability.

• Better laminating technique – Fed tags slowly at a steady pace and trimmed edges post-lamination to eliminate air bubbles and wrinkling.

Site Visit & Labeling Names on the Qurban Board – Qurban 2025

i. Work Process Involved

• Visit preparation – Coordinated with supervisor to receive the participant list and board layout. Scheduled the visit to coincide with animal delivery and meat packaging.

• Site walkthrough – Inspected the distribution area, locating the Qurban board placement, ensuring it was visible and weather-protected.

• Board setup – Installed the board securely in a central area; ensured it was level and properly anchored.

• Name tagging – Printed participant names on vinyl stickers or laminated cards. Checked spelling carefully and affixed them onto the board under designated Qurban share numbers.

• Quality check – Stepped back to verify alignment, legibility, and weather resistance of tags.

• Handover & briefing – Showed the board to the coordinator team, explained the setup, and confirmed readiness for distribution day.

  
  

ii. Equipment Used

• Participant list & printed tags – prepared earlier using Excel or Canva.

• Vinyl sticker sheets or laminated cards – for sturdy, weather-resistant name tags.

• Level tools & mounting supplies – such as tape, hooks, or adhesive for board installation.

• Marker or pen – for minor corrections on tags.

  
  

iii. Relevance to UMK Theory & Practicals

• Operations & Process Management – Implemented steps for effective board installation, quality control, and information deployment mirroring UMK’s workflow and logistics planning modules.

• Corporate Communication – Engaged with team members, coordinated tasks, and confirmed final display reflecting UMK’s training in professional stakeholder engagement.

  
  

iv. Issues and Challenges Encountered

• Name size legibility – Lettering appeared too small from a distance.

• Sticky backing issues – Vinyl stickers lacked full adhesion on textured board.

• Layout misalignment – Initial placement looked uneven and off-center.

  
  

v. Solutions Implemented

• Font adjustments – Reprinted tags in a larger, bolder font for better readability from afar.

• Better adhesive – Switched to laminated cards with double-sided mounting strips for stronger hold.

• Layout realignment – Re-spaced names evenly across rows using a measuring tape and level to ensure symmetry.

Designing a “Umrah September 2025” Flyer

i. Work Process Involved

• Brief & audience profiling – Supervisor tasked you with designing a flyer to promote an Umrah package departing in September, targeting families and working adults.

• Template selection – Browsed Canva’s Hajj & Umrah flyer templates and selected a layout suited for September departures

• Content drafting – Wrote clear headers, included itinerary highlights, pricing, dates, amenities, and contact details.

• Visual customization – Chose respectful, high-resolution imagery such as the Kaaba and pilgrims; applied brand colors and logo consistently.

ii. Equipment Used

• Laptop + Internet to access Canva and download assets.

• Canva platform for template selection, image/overlay tools, and layout adjustments Google Docs for drafting and refining copy.

• WhatsApp/Email for collaborating with supervisors.

• Canva download tools for PDF and JPG export.

  
  

iii. Relevance to UMK Theory & Practicals

• Visual Communication – Applied hierarchy, contrast, and alignment principles learned in UMK design modules.

• Marketing & Promotions – Crafted compelling messaging in line with UMK’s marketing coursework.

• Cultural Awareness – Selected culturally sensitive visuals informed by Tourism Geography and Cultural Tourism training.

  
  

iv. Issues & Challenges Encountered

• Low-res images – Some initial visuals appeared pixelated when printed.

• Overlay readability – Light text on intricate backgrounds reduced readability.

• Busy layout – Initial flyer version had too many visual elements near the text.

  
  

v. Solutions Implemented

• Image quality upgrade – Replaced with high-res Canva or stock images suited for print.

• Overlay application – Added semi-transparent dark overlays beneath text to increase contrast.

• Simplified design – Reduced clutter by using bullet points and minimalist layout for a cleaner look.

Umrah Itinerary – September 2025

i. Work Process Involved

• Initial briefing – Met with the supervisor to clarify trip dates and decide destinations (Makkah & Madinah), preferred duration, and group size.

• Research and planning – Used travel guides and agency references to build a balanced schedule. Consulted off-peak weather and crowd data: September offers milder weather in Makkah & Madinah and lighter crowds, making worship more manageable

• Logistics and cost estimates – Included accommodations, high-speed train fare, internal transport, meals, and local guide expenses.

• Supervisor review – Shared draft for feedback; refined timing and added buffer periods for prayer, rest, and transit.

  
  

ii. Equipment Used

• Laptop + Internet – for itinerary design and research.

• Google Sheets / Excel – for planning schedule, budgeting, and timeframes.

• Online travel guides & picture sources

  
  

iii. Relevance to UMK Theory & Practicals

• Operations & Project Management – Applied scheduling, buffer time planning, and transport coordination in line with UMK modules.

• Tourism & Cultural Studies – Incorporated religious site visits and cultural sensitivity, reflecting UMK's cultural tourism curriculum.

  
  

iv. Issues & Challenges Encountered

• Crowd navigation – Although lighter than peak seasons, mosque visits still required smooth timing.

• Transport coordination – Ensuring group timely access to Haramain train slots.

  
  

v. Solutions Implemented

• Lower-heat scheduling – Allocated demanding rituals early morning or after Asr.

• Prayer buffer built-in – Added 30–60 minutes for prayer and Tawaf around mosques.

• Advance booking – Secured train tickets and vetted a private coach for transfers to avoid delays.

Organizing Raudhah Payment Records (2019–2025)

i. Work Process Involved

• Data collection – Gathered annual bank statements, digital payment logs, and manual receipts for each year from 2019 to 2025.

• Master workbook setup – Created an Excel workbook with separate tabs for each year and a summary tab.

• Data entry & categorization – Entered transactions per tab with columns: Date, Payer, Amount, Method, Receipt No., and Notes.

• Data validation & formatting – Applied validation rules for date and currency consistency, and conditional formatting to highlight missing or outlier entries.

• Audit & reconciliation – Cross-referenced entries with original bank statements and receipts; flagged discrepancies.

  
  

ii. Equipment Used

• Laptop with Microsoft Excel & Internet access – for data entry, formula use, and cloud backup.

• Bank statements and receipt records – as source documentation.

• Email/WhatsApp – for follow-up with finance or participants on discrepancies.

  
  

iii. Relevance to UMK Theory & Practicals

• Financial Management & Accounting – Applied reconciliation, cumulative total analysis, and financial record-keeping practices

• Operations & Quality Control – Implemented structured multi-year workflows, internal audit checks, and backup protocols, aligning with UMK’s management modules.

• Corporate Communication – Coordinated follow-ups and clarification emails professionally, in line with UMK’s communication standards.

  
  

iv. Issues & Challenges Encountered

• Incomplete records – Some years lacked digital backup, requiring manual receipt entry.

• Inconsistent formatting – Date formats and currency symbols varied across years, causing mismatches.

• Duplicate entries – Payment duplication across systems led to inflated totals.

  
  

v. Solutions Implemented

• Template standardization – Used data validation rules to ensure consistent formats across all tabs.

• Manual reconciliation – Reviewed flagged entries against bank statements and communicated with finance or participants to confirm accuracy.

Preparing APIS Data for Umrah – July 2025

i. Work Process Involved

• Understand APIS requirements – Reviewed Saudi Arabian Airlines’ APIS guidelines requiring fields like passport number, expiry date, nationality, name, gender, date of birth, and issuing country

• Collect passenger info – Gathered details from Umrah registrants: full legal name (as per passport), date of birth, gender, nationality, passport number and expiry, visa details, place of issue, and first-night accommodation address.

• Data template setup – Created a structured spreadsheet/API format with mandatory columns matching APIS spec.

• Review & validate – Checked records for missing or malformed fields using validation scripts or Excel functions.

• Submit to airline/vendor system – Uploaded data into the airline’s PNR/SSR-APIS field before issuing tickets.

• Confirmation & documentation – Saved submission logs and confirmations for compliance and audit.

  
  

ii. Equipment Used

• Laptop & Internet – for accessing airline portal and editing data.

• Spreadsheet tool – Excel or Google Sheets for preparing and validating data.

• Airline portal or PNR system – for APIS data upload

• Data validation tools/scripts – to check formatting and completeness.

  
  

iii. Relevance to UMK Theory & Practicals

• ICT & Data Management – Applied structured spreadsheet design, validation, and data export aligned with UMK’s ICT/Data modules.

• Operations & Process Planning – Followed a multi-step compliance workflow—from data collection to submission—reflecting UMK operations management teachings.

• Corporate Communication – Coordinated closely with travel bookings and airlines to ensure APIS compliance.

  
  

iv. Issues & Challenges Encountered

• Name discrepancies – Passengers sometimes provided names not matching passport documentation.

• Passport expiry issues – Some passports expired within six months of travel, which violated APIS requirements.

• Incomplete accommodation info – Missing first-night hotel addresses delayed file preparation.

  
  

v. Solutions Implemented

• Standardized templates – Used data validation rules to avoid input errors.

• Pre-screening reminders – Sent early alerts to participants about passport validity expiration requirements.

• Follow-up communication – Contacted participants via WhatsApp/email to collect missing hotel address info promptly.

Umrah Training July

i. Work Process Involved

• Program planning – Collaborated with supervisor to establish course objectives (Umrah rituals, Dua’ teachings, logistics), schedule and participant profile.

• Curriculum design – Developed detailed modules: Ihram & Miqat rules, step-by-step Tawaf, Sa’i, spiritual etiquette at Raudhah, Ziyarah guidance, and health & safety briefings.

• Session materials – Prepared presentation slides, handouts, checklists, and practice session scripts.

• Venue arrangements – Reserved suitable classroom space and arranged audio-visual equipment for the training sessions.

• Marketing & registration – Promoted the course via digital flyers, social media, and local community announcements; collected participant registration forms.

• Course delivery – Facilitated interactive lectures, Q&A, group discussions, and practical demonstrations of Umrah rituals.

• Evaluation & feedback – Conducted pre-course assessments and post-course quizzes; collected participant feedback for improvements.

  
  

ii. Equipment Used

• Laptop & projector – to present slides and video demonstrations of Tawaf/Sa’i procedures.

• Printed handouts and checklists – outlining key steps, supplications, Duas, and tips.

• Audio system – microphone or speaker for clear instruction delivery to groups.

• Writing materials – pens, flipcharts, markers, and notepads.

• Online form tool – such as Google Forms for pre-registration and feedback collection.

  
  

iii. Relevance to UMK Theory & Practicals

• Tourism & Cultural Studies – Applied knowledge from UMK’s Cultural Tourism modules by teaching religious practices and pilgrimage etiquette.

• Operations & Event Management – Demonstrated planning, resource allocation, scheduling, and evaluation methods as covered in UMK’s project management coursework.

• Corporate Communication – Delivered clear, structured learning sessions and built rapport during Q&A and coaching—skills learned in UMK’s business communication classes.

iv. Issues and Challenges Encountered

• Last-minute dropouts – Several participants cancelled unexpectedly just before the course started.

• Technical difficulties – Projector flickered during video playback, interrupting flow.

• Language comprehension variance – Participants had different familiarity levels with Arabic terms and ritual concepts.

  
  

v. Solutions Implemented

• Waitlist activation – Reached out to standby participants to fill vacant slots and maintain course numbers.

• Alternate equipment – Used laptop screen and portable speakers during projector downtime to continue sessions smoothly.

• Supplementary language support – Provided bilingual handouts and simplified Arabic pronunciation guides to aid comprehension.

Day 1 - Collecting Biometric Data for Umrah Pilgrims

i. Work Process Involved

• Understand requirements – Reviewed Saudi Ministry of Hajj & Umrah and embassy guidelines requiring fingerprint scans and facial recognition for Umrah e-visa applicants in countries like Malaysia, UK, Bangladesh, Kuwait, and Tunisia

• Setup biometric session – Coordinated with supervisor to schedule a biometric collection event at the agency office or a local visa center.

• Prepare platform – Installed and tested the Saudi Visa Bio mobile app

• Data registration – Each pilgrim scanned their passport, took a live selfie, and provided fingerprints of all ten fingers via the app

• Verification and submission – Ensured each scan was accepted before marking completion in the passenger data sheet.

• Record-keeping – Updated the Umrah participant database with biometric completion status and exported logs from the app.

  
  

ii. Equipment Used

• Smartphones or tablets with the Saudi Visa Bio app installed

• Passport scanners to auto-fill form fields.

• Data entry system (Excel or agency CRM) to monitor completion.

• Internet access for upload and app connectivity.

  
  

iii. Relevance to UMK Theory & Practicals

• ICT & Systems Integration – You adhered to data-capture system workflows and authentication processes taught at UMK .

• Operations Management – Scheduled group sessions efficiently, minimizing queue times and ensuring smooth throughput.

• Corporate Communication – Guided participants clearly through each step and confirmed successful capture.

  
  

iv. Issues and Challenges Encountered

• App freezing during fingerprint scans, especially for older adults.

• Poor lighting or reflective fingerprints, causing scan failures.

• Incorrect personal details during passport auto-fill.

  
  

v. Solutions Implemented

• Backup devices: Provided additional phones/tablets for quick retries.

• Guided scanning: Used black cloth behind fingers and ensured proper lighting

• Immediate verification: Cross-checked passport details with participants and corrected entries on the spot.

Day 2 - Collecting Biometric Data for Umrah Pilgrims

i. Work Process Involved

• Understand requirements – Reviewed Saudi Ministry of Hajj & Umrah and embassy guidelines requiring fingerprint scans and facial recognition for Umrah e-visa applicants in countries like Malaysia, UK, Bangladesh, Kuwait, and Tunisia

• Setup biometric session – Coordinated with supervisor to schedule a biometric collection event at the agency office or a local visa center.

• Prepare platform – Installed and tested the Saudi Visa Bio mobile app

• Data registration – Each pilgrim scanned their passport, took a live selfie, and provided fingerprints of all ten fingers via the app

• Verification and submission – Ensured each scan was accepted before marking completion in the passenger data sheet.

• Record-keeping – Updated the Umrah participant database with biometric completion status and exported logs from the app.

  
  

ii. Equipment Used

• Smartphones or tablets with the Saudi Visa Bio app installed

• Passport scanners to auto-fill form fields.

• Data entry system (Excel or agency CRM) to monitor completion.

• Internet access for upload and app connectivity.

  
  

iii. Relevance to UMK Theory & Practicals

• ICT & Systems Integration – You adhered to data-capture system workflows and authentication processes taught at UMK .

• Operations Management – Scheduled group sessions efficiently, minimizing queue times and ensuring smooth throughput.

• Corporate Communication – Guided participants clearly through each step and confirmed successful capture.

  
  

iv. Issues and Challenges Encountered

• App freezing during fingerprint scans, especially for older adults.

• Poor lighting or reflective fingerprints, causing scan failures.

• Incorrect personal details during passport auto-fill.

  
  

v. Solutions Implemented

• Backup devices: Provided additional phones/tablets for quick retries.

• Guided scanning: Used black cloth behind fingers and ensured proper lighting

• Immediate verification: Cross-checked passport details with participants and corrected entries on the spot.

Buying Haramain High‑Speed Train Tickets for Umrah

i. Work Process Involved

• Travel planning – Determined your travel dates (departing Makkah after Umrah and returning to Madinah).

• Choose booking platform – Opted for the official Haramain website or mobile app

• Enter journey details – Selected departure and return stations (e.g., Makkah → Madinah), travel dates, class (Economy or Business), and passenger count.

• Input passenger data – Entered names exactly as on passports, nationality, and contact details to avoid check-in issues.

• Seat/class selection – Chose seats and travel class, weighing comfort vs cost.

• Payment – Completed transaction securely with credit/debit card. Limit payment failures common with unregistered foreign cards.

• Receive e-ticket – E-ticket (PDF or QR code) received via email and accessible in-app.

• Prepare for boarding – Advice is to arrive 30–60 minutes before departure for security and boarding.

  
  

ii. Equipment Used

• Laptop or smartphone – for booking on the official site/app.

• Payment card – to complete online transactions.

• Printer or mobile device – to produce/hold the e-ticket QR code.

  
  

iii. Relevance to UMK Theory & Practicals

• Operations Management – Coordinated scheduling and buffer times for train departures reflecting UMK's logistics principles.

• Customer Service & Communication – Ensured accurate information and confirmation of travel details, mirroring business communication training.

  
  

iv. Issues & Challenges Encountered

• Platform instability – Booking platforms occasionally froze or timed out during high-use periods. Users report needing retries.

  
  

v. Solutions Implemented

• Use reliable booking channels – Switched to third-party platforms like UmrahMe or Rail Monsters, which often handle international cards better and allow seat selection.

• Book early – Completed booking at least 4 days prior (96 hours) to ensure availability and avoid surcharges. Umrahme

• Have backups ready – Kept both digital and printed copies of the ticket; arrived well before departure to accommodate issues.

Designing “Travel Tips for Travellers”

i. Work Process Involved

• Identify purpose and audience – Determined that tips should assist holiday travelers: packing hacks, safety advice, and cultural etiquette.

• Select a template – Chose a travel infographic or social media template from Canva’s travel category

• Draft content – Compiled top travel tips based on personal and web-sourced advice.

• Customize layout – Replaced placeholder text, added icons or photos, and arranged tips into visually distinct sections.

• Apply design principles – Used 3–4 complementary colors, balanced white space, and chose legible fonts following Canva guidelines

• Peer review – Shared draft with supervisor/team; adjusted icon size, text hierarchy, and color contrast.

  
  

ii. Equipment Used

• Laptop + Internet – to access Canva templates and design features.

• Canva platform – utilized infographic or travel brochure templates

• Google Docs – drafted tips list, shared for feedback.

• Email/WhatsApp – collaborated for layout and content validation.

• Download/export function – for high-quality JPG and PDF outputs.

  
  

iii. Relevance to UMK Theory & Practicals

• Marketing & Customer Engagement – Crafted persuasive, culturally sensitive tips and presentation style as taught in UMK Marketing modules.

• ICT & Digital Literacy – Navigated Canva, used template customization, and exported designs aligning with UMK ICT training.

  
  

iv. Issues & Challenges Encountered

• Text overcrowding – Too many tips made the design dense.

• Color imbalance – Some text didn’t stand out due to low contrast.

• Icon inconsistencies – Icons varied in style, causing visual mismatch.

  
  

v. Solutions Implemented

• Contrast enhancement – Swapped low-contrast colors for stronger overlays and bold text.

• Icon harmonization – Selected icon sets with a consistent aesthetic to reinforce coherence.

Preparing APIS Data for Departure to Garut, Indonesia

i. Work Process Involved

• Data collection – Obtained passport scans, booking forms, and hotel confirmations from each pilgrim.

• Data input & validation – Entered data into the sheet; used data validation rules (e.g., correct date format DD/MM/YYYY, passport format) to minimize errors.

• Follow-up communication – Prompted pilgrims with missing or incorrect data to provide updates via WhatsApp/email.

• Export & upload – Exported the validated data as a CSV per portal requirements and uploaded to the airline or agent’s APIS system ahead of departure.

• Confirmation & filing – Checked upload confirmation logs, then saved the data and confirmation copies in cloud storage for recordkeeping.

  
  

ii. Equipment Used

• Laptop + Internet access – to create the template and submit data.

• Spreadsheet software – Microsoft Excel or Google Sheets.

• Pilgrim documents – Passport copies and hotel bookings.

• Communication tools – WhatsApp, email for data verification with participants.

  
  

iii. Relevance to UMK Theory & Practicals .

• Operations & Process Management – Followed a clear workflow from data collection to submission and archival, aligning with UMK’s process planning teachings.

• Corporate Communication – Ensured professional coordination with both pilgrims and carriers, reflecting UMK business communication standards.

  
  

iv. Issues and Challenges Encountered

• Missing accommodation details – Some pilgrims failed to supply first-night hotel addresses.

• Expired passport data – A few pilgrims submitted passports nearing or past their validity period.

• Formatting errors – Incorrect date formats and passport number typos caused initial rejections.

  
  

v. Solutions Implemented

• Real-time prompts – Sent reminders and correction requests via WhatsApp for incomplete data.

• Passport renewal advice – Recommended timely renewals and offered assistance where needed.

• Final review checklist – Ensured all critical fields were complete and properly formatted before submitting.

Final Pre‑Departure Meeting for Garut Trip

i. Work Process Involved

• Agenda distribution in advance – Shared meeting agenda a week before to familiarize participants with the schedule.

• Review travel logistics – Reconfirmed departure date/time, transport to/from airport, and flight/ground contact points .

• Documentation check – Verified passenger documents: passports, visas, boarding passes (if printed), group flight itinerary, and health insurance.

• Safety & packing briefing – Covered key packing tips: weight limits, carry-on essentials (medications, ID), and emergency contact cards.

• Final Q&A session – Allowed participants to clarify doubts about timing, allowances, itinerary stops, or medical concerns.

• Distribution of materials – Provided finalized document packs including itinerary, local maps, emergency contacts, and luggage tags.

  
  

ii. Equipment Used

• Printed agenda & participant packs – contained final itinerary, safety brief, contact lists.

• Projector/laptop – displayed slides with timeline, maps, and flight information.

• Whiteboard/Flipchart – used for writing reminders and Q&A points during the session.

• Clipboard and checklist – to tick off each participant's document status.

  
  

iii. Relevance to UMK Theory & Practicals

• Project & Operations Management – This meeting applied systematic planning and stakeholder coordination skills taught in UMK’s Operations modules.

• Corporate Communication & Facilitation – You led agenda-driven discussions and facilitated team Q&A, aligning with formal communication practices from UMK’s Business Communication courses.

• Risk Management & Safety Planning – Covered contingency planning and information sharing, drawing on UMK’s training in event logistics and safety protocols.

iv. Issues & Challenges Encountered

• Last‑minute dropouts – A few participants couldn't attend due to schedule conflicts or health issues.

• Forgotten documents – Some forgot to bring boarding pass printouts or insurance proof.

• Timing confusion – Uncertainty around transport pickup times due to differing flight schedules.

  
  

v. Solutions Implemented

• Waitlist activation – Offered vacant slots to standby participants and updated transport lists.

• On–the‑spot document re‑print – Brought spare boarding pass downloads and printed insurance cards for those missing.

• Shared transport coordination table – Displayed a live transport schedule on-screen and distributed the revised pickup timings via WhatsApp group immediately after the meeting.

Final Double-Check Itinerary with Supervisor for Garut Trip

i. Work Process Involved

• Pre-meeting prep: Sent a complete itinerary draft (date, time, transport, accommodation, contact info) via email to the supervisor review

• Detail verification: Checked flight/bus dates, station pickup/drop-off details, hotel information, and on-site contacts.

• Approval & updates: Noted and incorporated supervisor’s corrections (adjusted pickup times and added emergency protocol notes).

• Distribute final version: Exported the updated itinerary in PDF and distributed it to participants and coordinating staff.

  
  

ii. Equipment Used

• Laptop & projector/in-screen share for live walkthrough of the itinerary.

• Google Docs/Sheets for real-time collaborative editing.

• PDF export tool to generate finalized document.

• Email and WhatsApp for distribution and confirmation among team members.

  
  

iii. Relevance to UMK Theory & Practicals

• Operations & Workflow Management: Applying step-by-step review and contingency planning as taught in UMK’s Project Management modules.

• Corporate Communication: Structured discussion and confirmation aligning with UMK business communication practices.

  
  

iv. Issues & Challenges Encountered

• Timing conflict: A bus pickup overlapped with arrival time at the station.

• Incorrect hotel address format, which could cause navigation issues for participants.

  
  

v. Solutions Implemented

• Rescheduled bus pickup to 45 minutes after arrival and updated itinerary.

  
  

  
  

Checking In: KUL → CGK → KUL for Garut Trip

i. Work Process Involved

A. Outbound (KUL → CGK):

• Online check-in – Logged into the airline’s website/app using booking reference and last name to select seats and generate boarding pass

B. Return (CGK → KUL):

• Repeat online check-in – Checked in via airline app or at CGK if online was unavailable.

  
  

ii. Equipment Used

• Smartphone/laptop – for online check-in and boarding pass retrieval.

• Printed boarding pass or mobile boarding pass – for gate access.

• Airline app or boarding kiosk – for baggage drop and seat confirmation.

• Passport & visa – necessary for security and immigration checks.

  
  

iii. Relevance to UMK Theory & Practicals

• ICT & Digital Processes – Using online platforms and self-service kiosks echoes UMK’s ICT lab training.

• Operations & Workflow Management – Sequentially managing check-in, luggage drop, and immigration reflects UMK’s operations principles.

• Customer Experience & Communication – Keeping boarding passes and arrival times visible showcases migrant management skills taught in Business Communication modules.

  
  

iv. Issues & Challenges Encountered

• Baggage tag delay – Self-service kiosks malfunctioned, slowing down baggage drop.

• Flight delay reschedule – A minor delay led to needing seat re-assignment mid-check-in.

• Counter confusion – CGK counter assignments shifted, causing uncertainty about which queue to join.

  
  

v. Solutions Implemented

• Counter fallback – Shifted to counter check-in and tag baggage manually.

• App refresh & seat change – Refreshed airline app to update seat assignment post-delay.

• Airport signage & staff assistance – Followed digital monitors and asked staff for guidance at CGK.

Final Passport & Visa Verification + OneDrive Organization

i. Work Process Involved

• Prepare checklist: Created an Excel/Google Sheets tracker listing all pilgrims with columns for Passport Validity , Visa Status, and “Uploaded” checkbox.

• Cross-check documents: Reviewed physical/digital copies to verify passport pages and visa stamps; flagged missing or invalid items.

• Request missing docs: Contacted individuals via WhatsApp/email to send clear scans of passport and visa.

• Validate entries: Checked passport expiry, visa dates

• Organize in Google Drive

• Share and sync: Shared Google Drive link with supervisor and staff, enabled offline sync for mobile access.

• Final audit: Marked “Complete” in checklist post-upload; saved the trusted document version.

ii. Equipment Used

• Laptop with Excel/Google Sheets and Google Drive

• Smartphones for participants to scan/send documents

• Internet-enabled devices for Google Drive upload and sharing

• Communication via WhatsApp and email for follow-up

  
  

iii. Relevance to UMK Theory & Practicals

• ICT & Data Management: Applied folder structure, naming conventions, and file-sharing, as taught in UMK’s ICT modules .

• Operations & Quality Control: Systematic verification and tracking align with UMK’s process planning and audit frameworks.

• Corporate Communication: Clear, polite follow-ups reflect UMK’s communication best practices.

  
  

iv. Issues and Challenges Encountered

• Expired passports: A few participants had less than 6 months validity.

• Poor-quality scans: Photos of passports/visas were blurry or incomplete.

• Misplaced files: Some documents were incorrectly named or duplicated.

  
  

v. Solutions Implemented

• Renewal advice: Promptly notified individuals to renew passports before submission deadlines.

• Scan guidance: Sent sample instructions to ensure clear, full-page scans.

• Naming rules enforced: Shared naming format and flagged anomalies in checklist.

Final Tour Guide Prep – Garut, Indonesia

i. Work Process Involved

• Double-check Name List

  • Prepared a Google Sheets manifest with columns for full name, phone number, ID/passport.

  • Cross-checked against registration forms and Indonesian entry requirements.

  • Contacted participants via WhatsApp/email to clarify missing or misspelled names.

• Prepare First-Aid Kit

  • Reviewed standard travel health checklists to identify key items: pain relievers, bandages, antiseptic wipes, antihistamines, and electrolyte packets

  • Counted existing supplies, discarded expired items, and restocked essential medications (paracetamol, Imodium, insect repellent).

  • Packaged components into a labeled, weather-resistant pouch.

• Pack Tour-Guide Essentials

  • Created a checklist: name list, itinerary, first-aid kit, water, snacks, microphone, maps, notebook, and pens.

  • Gathered and organized items in the tour bag, ensuring easy access and systematic arrangement.

• Final Review

  • Conducted a walkthrough of all items: checked name list accuracy, kit contents, and gear functionality.

  • Shared the checklist and digital file (manifest and item list) with the supervisor via shared Google Drive for approval.

    
    

ii. Equipment Used

• Digital tools: Google Sheets to track names and item checklist, and Google Drive for shared access.

• Print materials: Laminator and printer for manifest copies and itinerary handouts.

• First-aid pouch: Durable, labeled bag with compartments.

• Communication tools: WhatsApp and email for swift coordination and clarifications.

  
  

iii. Relevance to UMK Theory & Practicals

• ICT & Data Management: Using cloud spreadsheets and structured file design reflects UMK ICT coursework.

• Operations & Project Planning: Inventory checks and systemized prep align with UMK’s logistics and operations modules.

• Health & Safety Compliance: First-aid readiness illustrates the risk and emergency management knowledge gained at UMK.

• Corporate Communication: Professional coordination via digital channels matches UMK’s communication training.

  
  

iv. Issues & Challenges Encountered

• Name discrepancies: Some participant names were misspelled or incomplete.

• Expired/Incomplete First-Aid Supplies: Antiseptic wipes were nearly expired; insect repellent was missing.

  
  

v. Solutions Implemented

• Name confirmation: Sent messages and collected acknowledgments; printed revised lists after responses.

• Restocked kit: Discarded expired items and replaced with fresh medical supplies following checklist guidelines

  
  

Packing Light Snacks for the Bus to KLIA – Garut Trip

i. Work Process Involved

• Plan snack variety – Selected a mix of bread, candy and mineral water

• Portion & pack – Used resealable containers or plastic bags to portion snacks into individual packs for easy distribution.

• Hydration prep – Packed several bottles of water to keep the group hydrated during the journey.

• Organize on board – Arranged snacks and water in a central bin for easy access at rest stops or during longer stretches.

  
  

ii. Equipment Used

• Resealable containers or plastic bags – kept snacks fresh and mess-free.

• Checklist – Excel or paper list for confirming snack counts and types.

  
  

iii. Relevance to UMK Theory & Practicals

• Operations & Planning – Coordinated logistics and portioning to ensure equal distribution; a direct application of UMK operations management skills.

  
  

  
  

Escorting Pilgrims to Catch the Bus for KLIA – Garut Trip

i. Work Process Involved

• Pre-departure briefing – Shared departure time and boarding location ( arena parking lot at 9 PM) via WhatsApp and printed notices a day prior.

• Assemble pilgrims – Ensured everyone gathered with their luggage, passports, and boarding passes; conducted a roll-call using a printed name list.

• Verify documentation – Confirmed each pilgrim had their flight ticket and API/visa documents ready before boarding.

• On-the-way reminders – Reminded pilgrims about restroom stops and arrival procedures at KLIA via onboard announcement.

  
  

ii. Equipment Used

• Printed name list & travel documents checklist

• Luggage tags — with names and contact info

• Pen and clipboard — for roll-call and note-taking

• WhatsApp messages & group chat — to coordinate arrival times and reminders

• Bus — confirmed pre-booked with comfortable seating and adequate baggage space

  
  

iii. Relevance to UMK Theory & Practicals

• Operations & Logistics: You applied scheduling, inventory control (bags), and seat assignment—practical skills from UMK’s operations modules.

• Customer Service: Ensuring comfort, sharing updates, and managing expectations apply UMK's hospitality and tourism management coursework.

  
  

Designing Umrah Pilgrim Certificates (July)

i. Work Process Involved

• Task briefing – Supervisor explained the purpose of the certificate (to recognize pilgrims’ journey for Umrah July batch) and discussed required content: agency branding, pilgrimage date, pilgrim’s name, and a motivational message.

• Select certificate template – Explored online platforms like Canva for suitable certificate layouts

• Adapt design – Chose a template and customized it by adding the Raudhah Jaya logo, July pilgrimage dates, decorative borders, and placeholders for individual names.

• Content draft – Wrote sample text “This certifies that [Name] has performed Umrah from [dates]” and space for signatures.

• Review & feedback – Shared the draft with supervisor; made adjustments on layout, fonts, and color alignment with company branding.

• Finalization – Exported the certificate as a high-resolution PDF (print-ready) and JPEG for email distribution.

  
  

ii. Equipment Used

• Laptop + Internet: research and design work.

• Design tools: Canva (free templates, easy customization)

• Brand assets: Agency logo and official color palette.

• Communication tools: Email/WhatsApp for internal reviews and approvals.

  
  

iii. Relevance to UMK Coursework

• Graphic Design & Branding: Applied principles from UMK’s Visual Communication module—color harmony, typography, layout balance.

• Corporate Communication: Drafting bilingual certificate text aligned with skills taught in UMK’s business communication course.

  
  

iv. Issues & Challenges Encountered

• Template availability: Needed an Islamic-themed certificate that balanced professionalism without religious symbols conflicting with branding.

• Font legibility: Font sizes were inconsistent, causing layout imbalance.

• File resolution: Initial output was low-res, unsuitable for printing.

  
  

v. Solutions Implemented

• Template alterations: Combined border design from Islamic-themed options with corporate template to ensure compatibility.

• Font adjustments: Text size and style to ensure clarity while maintaining aesthetics.

  
  

Meeting to Finalize Umrah Itinerary – July Departure

i. Work Process Involved

• Agenda & consultation – Sent out a meeting agenda ahead of time to supervisors and team members, including itinerary overview, date/time/locations, accommodations, transport logistics, and contingency planning

• Live review & feedback – Walked through each daily schedule item (flights, Haramain train, prayers, rest times) during the discussion and invited feedback.

• Detail confirmation – Verified key details such as hotel names, pickup times, prayer breaks, and weather considerations .

• Documentation & approval – Updated the Google Sheets itinerary in real time, saved an approved PDF version, and circulated it to stakeholders.

• Distribution & storage – Uploaded the final itinerary to Google Drive and shared the link with the team.

  
  

ii. Equipment Used

• Laptop and projector or screen-share for presenting the itinerary draft.

• Google Sheets/Docs for live collaboration and revisions.

• Google Drive or shared drive for secure sharing and version control.

• WhatsApp/email to coordinate scheduling and share follow-up notes.

  
  

iii. Relevance to UMK Theory & Practicals

• Operations & Process Management: The structured agenda, buffer time planning, and contingency integration reflect UMK operations management principles.

• ICT & Collaborative Tools: Use of cloud-based documents and real-time editing demonstrates ICT competency learned at UMK.

• Corporate Communication: Running a feedback-driven team meeting aligns with communication practices taught in UMK’s business modules

  
  

iv. Issues and Challenges Encountered

• Scheduling conflicts among team members caused delays in confirming meeting time.

• Route confusion for Haramain train boarding location timings.

• Weather uncertainty during outdoor visits in Makkah due to high temperatures.

  
  

v. Solutions Implemented

• Rotated agenda time and shared meeting minutes with absent members to maintain alignment.

• Clarified transport logistics by assigning a specific coordinator to liaise with train staff.

• Built in buffer of 30–45 minutes in midday heat to enhance group welfare and accommodate potential delays.

Aceh Itinerary – 5D4N in Banda Aceh

i. Work Process Involved

• Initial planning – Set travel dates and group size, and selected target destinations based on guide recommendations and travel purposes.

• Research highlights – Identified key spots like Baiturrahman Grand Mosque, Tsunami Museum, Gunongan Park in Banda Aceh .

• Logistics addition – Scheduled and transport times, meal venues, budgeting, and contingencies.

• Supervisor review – Shared draft via Google Sheets, received feedback to allow buffer time between activities.

  
  

ii. Equipment Used

• Laptop & Internet – for research and booking ferry tickets.

• Google Sheets / Excel – for detailed itinerary and cost tracking.

• Shared Drive – for distributing the final plan to stakeholders.

  
  

iii. Relevance to UMK Theory & Practicals

• Operations & Project Management – Designed workflow planning and buffer allocation aligned with UMK’s operations modules.

• Budgeting & Customer Experience – Included meal budgets and pacing considerations, reflecting UMK’s service management principles.

  
  

iv. Issues and Challenges Encountered

• Tight timing – Risk of rushed visits to landmarks like Baiturrahman and Tsunami Museum.

• Meal arrangement constraints – Difficulty locating group-friendly local restaurants along the route.

  
  

v. Solutions Implemented

• Buffer periods – Added 30–45 minutes between connections and site visits.

• Backup activities – Prepared alternatives, such as Ulee Lheue Beach, in case of delays.

• Pre-booked dining spots – Selected and reserved local eateries near attractions known to accommodate groups.

Creating an Aceh Travel Flyer in Canva

i. Work Process Involved

• Define objective & audience – Brief: design an eye-catching flyer to promote a 5-day cultural-tour package to Banda Aceh , targeting domestic travelers and university groups.

• Template selection – Explored travel and tourism flyer templates on Canva—opted for one with a clean layout and space for vibrant images and bullet highlights

• Feedback & iteration – Shared the draft with team and supervisor; incorporated suggestions (contrast tweak, font weights, icon harmonisation).

• Export – Downloaded printable PDF (300 dpi) plus social media-ready JPG version.

  
  

ii. Equipment Used

• Laptop & Internet – for Canva design and research.

• Canva Pro Account – to access premium templates and vector elements.

• Google Docs – for drafting copy and collecting feedback.

• Email/WhatsApp – for design review and sharing drafts.

  
  

iii. Relevance to UMK Theory & Practicals

• Tourism Marketing – Crafted persuasive messaging, CTAs, and itinerary highlights in line with UMK’s marketing and tourism curricula.

• ICT & Digital Design – Navigated cloud-based design tools, template customization, and multi-format exports reflective of UMK ICT training.

  
  

Meeting to Finalize Aceh Itinerary

i. Work Process Involved

• Pre‑meeting prep – Sent an agenda and draft itinerary (day-by-day highlights: Banda Aceh, cultural sites) to stakeholders via email 48 hours in advance

• In‑meeting walkthrough – Reviewed each leg of the trip, including visits to Baiturrahman Mosque and Tsunami Museum

• Logistics & time management – Confirmed transportation booking details and inserted realistic buffer periods to accommodate ferry delays and sea conditions .

• Risk & contingency planning – Discussed alternative activities in case of bad weather or schedule conflict

• Revise & approve – Implemented feedback on timing, local dining selections, and added a night‑time cultural performance option before final approval.

• Document distribution – Exported the finalized itinerary as a PDF and shared it with the team via Google Drive.

  
  

ii. Equipment Used

• Laptop & projector or screen‑sharing – for live itinerary presentation.

• Google Sheets / Docs – to track and edit plan details in real time.

• Map visuals – displayed routes and timing between Banda Aceh and Pulau Weh.

• Google Drive – for final document sharing and central access.

  
  

iii. Relevance to UMK Theory & Practicals

• Operations Management – Demonstrated scheduling with buffers and logistical coordination aligning with UMK's project planning frameworks.

• Tourism & Cultural Studies – Incorporated major Aceh sites like Baiturrahman Mosque and Tsunami Museum to reflect cultural tourism education

  
  

iv. Issues and Challenges Encountered

• Tight arrival-to-departure windows – Limited time to visit multiple attractions in Banda Aceh.

• Dining venue capacity – Uncertainty about local restaurants accommodating group meals.

  
  

v. Solutions Implemented

• Added time buffers – Built in 30–45 minutes between ferry and site visits.

• Backup plan – Scheduled Ulee Lheue beach as a fallback for delayed sea travel .

• Pre‑booked restaurants – Reserved group-friendly local eateries near key attractions.

Final Meeting – Vietnam Package Itinerary

i. Work Process Involved

• Itinerary walkthrough

  • Step-by-step review of each day, including timing of city tours, cruise to Halong Bay, cultural visits in Sapa, and domestic travel options. Shared a visual on-screen and gathered live feedback.

• Logistics & contingency review

  • Reconfirmed transportation modes (flight/train/ferry), buffer times for travel variances, and meal/rest breaks, echoing event planning best practices .

• Risk mitigation plan

  • Organized alternatives for weather or transport delays, such as local walking tours or indoor activities. Also reviewed safety protocols.

• Finalize and assign

  • Integrated feedback, finalized details, and assigned responsibilities: transport coordinator, meal bookings, guide liaison, and document custodian.

• Documentation and distribution

  • Exported final itinerary to PDF, printed hard copies, and uploaded all materials to shared OneDrive folder for all stakeholders.

    
    

ii. Equipment Used

• Laptop & projector / screen-share – to present the itinerary draft.

• Google Sheets/Docs – for real-time collaborative editing.

• WhatsApp / Email – for ongoing coordination and post-meeting follow-up.

  
  

iii. Relevance to UMK Theory & Practicals

• Operations & Project Management

  • Applied structured planning, scheduling, buffer allocation, and risk management—as taught in UMK’s operations management studies.

• Corporate & Cross-Cultural Communication

  • Led a formal yet inclusive meeting with clear agenda and stakeholder interaction, resembling business communication modules at UMK

    
    

First Meeting – Kundasang Trip Planning

i. Work Process Involved

• Intro & objective alignment

  • Clarified the meeting goal: finalize sites, logistics, roles, and timeline for a 3–4 day Kundasang-focused itinerary.

• Itinerary review

  • Presented day-by-day plan including stops at Desa Dairy Farm, Kundasang War Memorial, Poring Hot Springs, Nabalu Market, Alpaca Club, and Kinabalu Park, based on top local attractions.

• Logistics & route planning

  • Confirmed transport method , estimated drive time from Kota Kinabalu (1.5 hrs), and daily schedules drawn from travel guides

• Assign responsibilities

  • Delegated roles: transport coordinator, ticket/bookings lead, guide liaison, and safety officer.

• Risk & contingency discussion

  • Identified potential issues: weather impacting hot spring visits, park entry delays, and limited time at dairy farm. Planned alternatives like quick hikes or local crafts visits.

  
  

ii. Equipment Used

• Laptop with screen-sharing – to display proposed itinerary and maps.

• Google Sheets/Docs – for collaborative editing and action-tracking.

• Printouts of itinerary draft and local map – for reference during discussion.

• WhatsApp/Email group – to distribute notes and reminders post-meeting.

  
  

iii. Relevance to UMK Theory & Practicals

• Operations & Project Management – Demonstrated workflow organisation, resource allocation, and contingency planning—a direct application of UMK modules.

• Corporate Communication – Facilitated structured team roles and responsibilities, mirroring UMK’s communication training.

  
  

Learning to Book Group Flight Tickets

i. Work Process Involved

• Understand group criteria

  • Learned that airlines typically define a group as 10 or more travelers traveling on the same flight and booking reference

• Gather group information

  • Collected travelers’ full names, dates of birth, passport numbers, and desired departure/preferences.

• Compare booking options

  • Explored booking routes:

    • Through airline group desk (requires contacting dedicated team; longer lead time—days to weeks)

    • Via travel agents or platforms like TravelPerk, AllFly, Egencia—can be faster and more flexible .

• Request quotes

  • Sent group details to multiple providers for fare, seat availability, and terms ( deposits, payment timeline, name change allowances).

• Evaluate quotes

  • Considered price, seating together, deposit schedules, refund/change policies. Airlines may secure space with a small deposit and allow name changes until final issuance

• Negotiate & secure

  • Confirmed booking by paying agreed deposit, locking in seats, and finalizing Passenger Name Record (PNR).

• Finalize passenger data

  • Submitted full traveler details by deadline (often 30–90 days before departure), then issued tickets.

• Distribute tickets

  • Shared e-tickets and itineraries with each traveler; monitored refunds or adjustments.

    
    

ii. Equipment Used

• Laptop & internet – for research, communication, and using booking platforms.

• Email/Messaging apps – to correspond with airlines/travel agents and group members.

• Spreadsheet software (Excel/Google Sheets) – for collecting traveler info and tracking payments.

• Booking tools – airline group booking portals or platforms like TravelPerk/Egencia.

• Payment facilities – credit cards/accounts to pay deposits and final balances.

  
  

iii. Relevance to UMK Theory & Practicals

• Operations & Project Planning – Aligns with UMK principles in resource scheduling, sequential workflow, and buffer timing.

  
  

iv. Issues and Challenges Encountered

• Seat availability mismatch – Booking too late can lead to seats not being contiguous or priority.

• Information incomplete – Group data (names, passport) not finalized by the airline’s cut-off time.

• Payment delays – Late contributions from group members complicating timely deposit deadlines.

  
  

v. Solutions Implemented

• Plan early – Initiated booking requests 4–12 months ahead, per airline timelines .

• Tiered purchase strategy – Booked in smaller batches to keep lowest fare tiers, similar to single-ticket purchase tricks

• Clear deadlines – Sent reminders for group info and payments, using shared tracking sheets.

• Flexible booking rules – Opted for airlines or agents that allow name changes right up to ticketing date.

DAY 1 - Learning to Book High-Speed Train Tickets for Umrah

i. Work Process Involved

• Understand system & eligibility
  Researched Haramain tickets: pilgrims must book via the official SAR website/app or by phone

• Select travel details
  Picked stations ( Makkah → Madinah), travel dates, and class (Economy or Business).

• Seat selection & passenger data
  Chose specific seats, entering full names, passport numbers, nationalities, and contact info.

• Payment
  Made payments via credit/debit card or e-wallet; confirmed e-ticket issuance via QR code delivered to email/app

• Ticket retrieval & check-in
  Saved QR codes; at the station, scanned them to enter 30–45 minutes before departure

• Travel & post-trip review
  Took the train, noted journey time (approx. 90 min Makkah–Madinah), onboard amenities, and luggage rules.

• Reflection & learning
  Identified what worked, areas needing improvement, and began sharing tips and checklists for future bookings.

  
  

ii. Equipment Used

• Smartphone with “HHR Train” app – for booking and showing QR tickets.

• Laptop – for web-based booking and research.

• Valid passport – required for passenger details during booking.

• Payment method – VISA/Mastercard or e-wallet.

  
  

iii. Relevance to UMK Theory & Practicals

• Operations & Planning – Coordinated travel timing, buffer inclusion, and payment scheduling—milestones familiar from UMK’s operations courses.

• Customer Experience – Ensured smooth service through app verification, proactive planning, and communications—aligned with UMK’s focus on service management

  
  

iv. Issues & Challenges Encountered

• Payment errors – Occasional failures with foreign credit cards .

• Station procedures – Need to arrive early for luggage space and platform access .

• Luggage rules unclear – Confusion about extra or large bags .

v. Solutions Implemented

• Booked early – Monitoring and booking 2–3 months ahead saved up to ~27% on fares

• Arrived at station 45 min early – Ensured luggage space and smooth boarding .

• Checked luggage policies – Prepared medium-sized bags to prevent rejection and extra fees .

DAY 2 - Learning to Book High-Speed Train Tickets for Umrah

i. Work Process Involved

• Understand system & eligibility
  Researched Haramain tickets: pilgrims must book via the official SAR website/app or by phone

• Select travel details
  Picked stations ( Makkah → Madinah), travel dates, and class (Economy or Business).

• Seat selection & passenger data
  Chose specific seats, entering full names, passport numbers, nationalities, and contact info.

• Payment
  Made payments via credit/debit card or e-wallet; confirmed e-ticket issuance via QR code delivered to email/app

• Ticket retrieval & check-in
  Saved QR codes; at the station, scanned them to enter 30–45 minutes before departure

• Travel & post-trip review
  Took the train, noted journey time (approx. 90 min Makkah–Madinah), onboard amenities, and luggage rules.

• Reflection & learning
  Identified what worked, areas needing improvement, and began sharing tips and checklists for future bookings.

  
  

ii. Equipment Used

• Smartphone with “HHR Train” app – for booking and showing QR tickets.

• Laptop – for web-based booking and research.

• Valid passport – required for passenger details during booking.

• Payment method – VISA/Mastercard or e-wallet.

  
  

iii. Relevance to UMK Theory & Practicals

• Operations & Planning – Coordinated travel timing, buffer inclusion, and payment scheduling—milestones familiar from UMK’s operations courses.

• Customer Experience – Ensured smooth service through app verification, proactive planning, and communications—aligned with UMK’s focus on service management

  
  

iv. Issues & Challenges Encountered

• Payment errors – Occasional failures with foreign credit cards .

• Station procedures – Need to arrive early for luggage space and platform access .

• Luggage rules unclear – Confusion about extra or large bags .

v. Solutions Implemented

• Booked early – Monitoring and booking 2–3 months ahead saved up to ~27% on fares

• Arrived at station 45 min early – Ensured luggage space and smooth boarding .

• Checked luggage policies – Prepared medium-sized bags to prevent rejection and extra fees .

First Meeting: Qurban 2025 Preparation

i. Work Process Involved

• Define objectives & share agenda in advance

  • Sent out a meeting agenda 3 days prior, outlining goals: finalize procurement criteria, roles, distribution areas, and timeline. Best practice: preparing agenda improves focus and alignment

• Kick-off & goal clarification

  • Started with a clear objective: "By end of this meeting, we'll confirm Qurban quantities, roles, and distribution plan" — ensuring team focus .

• Map out procurement and logistics

  • Drafted target animal count, identified suppliers, and outlined slaughter timelines and distribution points.

• Assign roles

  • Delegated responsibilities: procurement, animal health inspection, logistics, hygiene, documentation

• Outline distribution strategy

  • Planned meat portioning, packaging, beneficiary mapping, and delivery channels (e.g., local mosques, families).

• Identify risks and contingencies

  • Discussed potential issues: supplier delays, volunteer shortages, logistics hiccups, and how to mitigate them

• Agree on milestones and follow-up meeting

  • Set deadlines for procurement sourcing, volunteer confirmation, and next check-in.

    
    

ii. Equipment Used

• Laptop and projector / screen-share – to present agenda and flowcharts.

• Google Sheets/Docs – for live collaboration, real-time updates.

• WhatsApp/email group – for post-meeting communications and reminders.

  
  

iii. Relevance to UMK Theory & Practicals

• Operations Management – You applied systematic planning, resource allocation, and role assignment—core aspects of UMK’s ops courses.

  
  

iv. Issues & Challenges Encountered

• Supplier uncertainty – Lack of firm commitment from local suppliers during Qurban peak.

• Volunteer gaps – Some roles ( logistics coordinator) were unfilled.

• Timeline pressures – Limited time window before Qurban days to finalize tasks.

  
  

v. Solutions Implemented

• Backup supplier contacts – Listed secondary certified suppliers.

• Volunteer appeals – Opened calls for volunteers via mosque announcements and community groups.

• Staggered task deadlines – Implemented phased deadlines to manage last-minute constraints.

Meeting to Plan the July Umrah Package Itinerary

i. Work Process Involved

• Agenda & preparation

  • Distributed a meeting agenda 48 hours ahead, outlining key discussion points: package dates, accommodation, transport, ritual guidance, and contingency planning

• Overview presentation

  • Presented a draft itinerary covering arrival in Madinah, Ziyarat, Tawaf & Sa’i schedule, and return travel Slot-by-slot walkthrough

  • Reviewed each day ( travel, ritual times, rest periods) with team including tour guides, logistic coordinators, and spiritual leaders to ensure alignment.

    
    

ii. Equipment Used

• Laptop & screen-sharing via Google Meet or projector for live walkthroughs.

• Google Sheets/Docs for collaborative editing.

• WhatsApp/email for coordination and sharing follow-up notes.

  
  

iii. Relevance to UMK Theory & Practicals

• Operations & Project Management

  • Applied UMK principles in scheduling, resource coordination, and workflow organization to ensure smooth pilgrimage planning.

  
  

iv. Issues & Challenges Encountered

• Peak prayer congestion risked timing overlaps at Haram sites.

• Local provider availability for guides and transport fluctuated during July.

  
  

v. Solutions Implemented

• Alternative guided options arranged (backup guides, group split teams).

• Flexible hotel booking with contingency clauses to accommodate changes.

Meeting to Plan the Vietnam Package

i. Work Process Involved

• Pre-meeting prep & agenda distribution

  • Shared meeting agenda 3 days in advance, outlining destinations (Hanoi, Sapa, Halong Bay), trip length, budget, group size, and logistics.

• Destination & schedule walkthrough

  • Presented a draft itinerary covering northern highlights like Hanoi’s Old Quarter and Halong Bay

• Logistics verification

  • Confirmed transport methods: domestic flights or train, cruise booking, hotel accommodations, local transfers.

• Buffer & contingency planning

  • Added extra time to manage ferry/weather delays and high-traffic periods per Vietnam planning guidelines

• Assign roles and meals

  • Delegated responsibilities for flights, transport, guide availability and food arrangements.

• Collect and integrate feedback

  • Adjusted daily pacing, meal stops, and free time slots per team suggestions.

• Finalize itinerary & document sharing

  • Converted schedule to PDF, uploaded to OneDrive, and distributed links to stakeholders.

    
    

ii. Equipment Used

• Laptop + Screen-sharing/Projector – to display itinerary during meeting

• Google Sheets/Docs – for live collaboration

• Online Templates & Research – referencing 7-day and 10/12-day Vietnam itineraries

• WhatsApp/Email – for communication and follow-up

  
  

iii. Relevance to UMK Theory & Practicals

• Operations Management – Task sequencing, resource planning, and buffer time incorporation reflect UMK operations modules.

• Corporate Communication – Leading discussions, gathering feedback, and clear stakeholder coordination mirror UMK communication skills.

  
  

Creating a “Badal Haji” Flyer in Canva

i. Work Process Involved

• Define objective & audience – Goal: design a flyer to invite people to participate in Badal Haji—targeting Malaysian Muslim communities.

• Choose a template – Used Canva’s “Hajj & Umrah” flyer templates, selecting one with clean layout and placeholders for imagery and package details

• Draft the copy – Included key info: “Badal Haji 2025 – Delegate Your Pilgrimage,” benefits ( spiritual reward, package inclusions), dates, price, and clear contact/registration CTA.

• Customize visuals – Replaced placeholder imagery with royalty-free Hajj photos—e.g., pilgrims at the Kaaba—while maintaining respectful and relevant visuals .

• Apply branding & design principles – Used a consistent color palette (emerald green + gold accents), two harmonious fonts, and a strong hierarchy (bold headline, concise bullets).

• Feedback & revision – Shared with team; improved contrast, simplified layout, and added a QR code for easy registration.

• Export final versions – Exported a high-resolution PDF for print and a JPG/PNG for social media formats.

  
  

ii. Equipment Used

• Laptop & internet connection – for accessing Canva and research.

• Canva Pro account – to unlock premium design elements and export options.

• Image sourcing – reused Canva’s built-in free Hajj image library.

• Communication tools – WhatsApp/email used for sharing drafts and gathering feedback.

  
  

iii. Relevance to UMK Theory & Practicals

• Marketing & Tourism – Created persuasive messaging with CTAs and benefits—aligned with UMK’s tourism marketing coursework.

• ICT & Digital Tools – Showcased adept use of Canva and digital publishing, supporting UMK’s ICT training.

  
  

iv. Issues and Challenges Encountered

• Image licensing – Standard free images lacked the right visual tone.

• Text readability – Initial text over busy backgrounds was hard to read.

• Icon inconsistency – Mixed-style icons clashed visually.

  
  

v. Solutions Implemented

• Used premium images – Switched to high-quality, culturally appropriate visuals.

• Added contrast overlays – Placed semi-transparent dark overlays under text for better readability .

  
  

Strategic Meeting with Raudhah Jaya Branches – Kuantan & Terengganu

i. Work Process Involved

• Meeting scheduling & agenda creation

  • Coordinated via email and WhatsApp to set a mutually convenient time. Distributed a detailed agenda two days in advance, covering topics like branch performance, upcoming tour packages (Umrah, qurban), staff training, marketing strategies, and standardized procedures.

• Opening & introduction

  • Started with a brief overview of corporate objectives, followed by each branch introducing their current projects, challenges, and performance highlights.

• Branch updates

  • Kuantan branch shared feedback on recent Umrah packages—highlighting strengths and areas for improvement. Terengganu reported on community outreach and client engagement metrics.

• Standardization across branches

  • Reviewed corporate guidelines for itineraries, customer service, and marketing materials. Discussed best practices for consistent branding and service quality.

• Training & support needs

  • Identified areas where branches required assistance: digital marketing, CRM usage, Canva flyer design, and booking engine training.

• Next quarter planning

  • Drafted a timeline of collaborative campaigns (e.g., Qurban messaging), workshops, and cross-branch events.

• Action items & assignments

  • Assigned tasks to branch leaders and central office: content templates, staff workshops, shared calendar events, and progress tracking.

• Closing & follow-up

  • Scheduled the next check-in meeting and confirmed deliverables and timeline via shared notes and calendar invites.

    
    

ii. Equipment Used

• Laptop with video-conference setup/projector – for presentations and shared screen reviews.

• Google Workspace / Microsoft Teams – to share agendas, documents, and meeting minutes.

• Presentation slides – summarizing sales figures, marketing plans, training needs.

• Shared spreadsheet – tracking assigned actions, responsibilities, and deadlines.

• WhatsApp/Email – for real-time coordination and follow-up messages.

  
  

iii. Relevance to UMK Theory & Practicals

• Operations & Project Management – Coordination, planning, and assigning deliverables mirror planning methodologies taught in UMK’s operations modules.

• ICT & Digital Collaboration – Using online platforms and shared workflows aligns with UMK ICT training in teamwork tools.

• Marketing & Tourism Strategy – Sharing best practices on branch services and marketing reflects UMK’s business communication and tourism management modules.

• Change Management – Implementing standardization and cross-branch learning reflects UMK organizational behavior and adaptive strategies.

  
  

iv. Issues and Challenges Encountered

• Inconsistent branding – Flyer designs and social media posts varied considerably in quality across branches.

• Training logistics – Difficulty aligning schedules for hands-on workshops across multiple locations.

  
  

v. Solutions Implemented

• Design template roll-out – Central office created standardized Canva templates and shared them via cloud folder.

• Flexible workshop planning – Set up a combination of virtual sessions and regional meetups to accommodate branch schedules

Creating a Jakarta–Bandung Flyer

i. Work Process Involved

• Define flyer objective & audience

  • Aim: promote a 5-day Jakarta–Bandung tour package targeting weekend travelers and families.

• Select template

  • Chose a clean, travel-themed flyer from Canva’s travel flyer templates

• Draft content

  • Included headline (“Jakarta–Bandung 5D/4N Adventure”), package highlights travel dates, price per person, inclusions (transport, accommodation, meals), and booking.

• Apply branding & layout structure

  • Applied a cohesive color palette (turquoise + white), legible fonts, and clear information hierarchy (headline → visuals → details → contacts).

• Feedback & iterations

  • Shared draft with team; adjusted contrast, simplified text blocks, added logos, and included a phone number for bookings.

• Export for use

  • Downloaded high-resolution PDF for print and PNG for social media postings.

    
    

ii. Equipment Used

• Laptop & internet – to access Canva and download assets

• Canva Pro account – to use premium templates, elements, and export options

• Google Docs – for drafting copy and collating feedback

• Canva export tools – for generating print- and web-ready versions

  
  

iii. Relevance to UMK Theory & Practicals

• Marketing & Tourism Strategy – Highlights tour inclusions, CTAs, and market positioning align with UMK tourism management modules.

  
  

iv. Issues and Challenges Encountered

• Text readability over busy photobackgrounds.

• Inconsistent visual style from different image sources.

• Overcrowded text blocks, making the flyer feel cluttered.

  
  

v. Solutions Implemented

• Contrast overlays added behind text to enhance readability

• Consistent image style – used similar filters and color grading for coherence.

• Streamlined copy – kept bullet points concise and readable, following minimalist layout guidance

Creating a Turkey Travel Flyer in Canva

i. Work Process Involved

• Define objective & target audience

  • Aim: promote a 7-day cultural tour of Turkey (Istanbul, Cappadocia, Ephesus), targeting Muslim families and solo travelers seeking halal-focused experiences.

• Select template

  • Chosen from Canva’s “Turkey travel” or “Tour packages” flyer templates—picked one with an appealing layout and multiple image slots

• Draft copy

  • Included headline (Turkey), trip highlights (Blue Mosque, hot-air ballon rides, local markets), travel dates, price, inclusions (flight, halal meals, guide).

• Review & refine

  • Shared draft for feedback; enhanced text contrast, balanced image sizes, tweaked spacing, and aligned font weights.

ii. Equipment Used

• Laptop with internet access – for Canva design and image sourcing.

• Canva Pro account – to access premium templates and design elements.

• Canva’s built-in image library – supplemented with royalty-free travel photographs.

• Communication channels (WhatsApp, Email) – to collect feedback and share draft versions.

  
  

iii. Relevance to UMK Theory & Practicals

• Tourism Marketing – Created an engaging campaign with clear benefits and CTAs, reflecting UMK’s tourism and hospitality management curriculum.

  
  

iv. Issues and Challenges Encountered

• Readability problems – Initial text overlaying busy photo areas was hard to read.

• Visual inconsistency – Different image styles and color tones created a disjointed look.

• Text overload – Too much information made the flyer feel cluttered and overwhelming.

  
  

v. Solutions Implemented

• Contrast overlays – Added light/dark overlays behind text to enhance readability.

• Consistent visual theme – Harmonized image styles using cohesive filters and tones.

• Simplified layout – Reduced text to essential points and used bullet formatting for clarity.

DAY 1 - Organizing Files for Audit

i. Work Process Involved

• Gather document request list – Collected required records from auditors: financial statements, trial balances, ledgers, bank reconciliations, fixed asset schedules, contracts, policies, meeting minutes, and payroll data

• Collect & upload files – Exported and uploaded current-year trial balances, general ledger exports, bank statements, reconciliation sheets, lease/contracts, meeting minutes, and internal policy documents.

• Compile workpapers – Prepared workpapers and supporting documents (depreciation schedules, aging reports) per professional audit working paper standards.

• Conduct a pre-audit review – Walked through the folder, cross-checked files against the audit request list, and marked any missing items for follow-up.

  
  

ii. Equipment Used

• Laptop + high-speed Internet – for file exporting and uploading.

• Accounting software to generate financial data exports.

• Excel or spreadsheet tools – for rooming checklists and indexing.

• Email/WhatsApp – to confirm with team and inform auditors.

  
  

iii. Relevance to UMK Theory & Practicals

• ICT & Data Management – Structured folder hierarchies, digital uploads, and access management reflect UMK ICT principles.

• Corporate Communication – Clear, proactive coordination and stakeholder sharing align with UMK’s business communication courses.

  
  

iv. Issues & Challenges Encountered

• Incomplete records – Some ledgers lacked supporting documentation or had reconciliation gaps.

• Inconsistent file names – Older documents were named poorly, causing indexing errors.

• Access permissions confusion – Some folder permissions defaulted to “editor” instead of “view-only.”

  
  

v. Solutions Implemented

• Reconciliation review – Fixed discrepancies by manually aligning income and expense entries with invoices.

• Standardized naming – Renamed affected documents to the agreed format and updated the checklist.

• Sync troubleshooting – Cleared duplicate files and re-synced folders; confirmed cloud status before sharing.

• Permission audit – Checked access levels and changed settings to “view-only” for auditors to protect file integrity.

DAY 2 - Organizing Files for Audit

i. Work Process Involved

• Gather document request list – Collected required records from auditors: financial statements, trial balances, ledgers, bank reconciliations, fixed asset schedules, contracts, policies, meeting minutes, and payroll data

• Collect & upload files – Exported and uploaded current-year trial balances, general ledger exports, bank statements, reconciliation sheets, lease/contracts, meeting minutes, and internal policy documents.

• Compile workpapers – Prepared workpapers and supporting documents (depreciation schedules, aging reports) per professional audit working paper standards.

• Conduct a pre-audit review – Walked through the folder, cross-checked files against the audit request list, and marked any missing items for follow-up.

  
  

ii. Equipment Used

• Laptop + high-speed Internet – for file exporting and uploading.

• Accounting software to generate financial data exports.

• Excel or spreadsheet tools – for rooming checklists and indexing.

• Email/WhatsApp – to confirm with team and inform auditors.

  
  

iii. Relevance to UMK Theory & Practicals

• ICT & Data Management – Structured folder hierarchies, digital uploads, and access management reflect UMK ICT principles.

• Corporate Communication – Clear, proactive coordination and stakeholder sharing align with UMK’s business communication courses.

  
  

iv. Issues & Challenges Encountered

• Incomplete records – Some ledgers lacked supporting documentation or had reconciliation gaps.

• Inconsistent file names – Older documents were named poorly, causing indexing errors.

• Access permissions confusion – Some folder permissions defaulted to “editor” instead of “view-only.”

  
  

v. Solutions Implemented

• Reconciliation review – Fixed discrepancies by manually aligning income and expense entries with invoices.

• Standardized naming – Renamed affected documents to the agreed format and updated the checklist.

• Sync troubleshooting – Cleared duplicate files and re-synced folders; confirmed cloud status before sharing.

• Permission audit – Checked access levels and changed settings to “view-only” for auditors to protect file integrity.

First Meeting – Banda Aceh Trip Planning

i. Work Process Involved

• Kick-off session

  • Clarified objectives: create a culturally rich and logistically sound 5-day Banda Aceh tour.

• Itinerary walkthrough

  • Presented a draft schedule including arrival at Sultan Iskandar Muda Airport → Baiturrahman Mosque → Tsunami Museum → Lampuuk Beach and PLTD Apung

• Transport and logistics planning

  • Confirmed transport options: Bus from airport, private minivans for city tours, and buffer times between locations per local guides

• Define next steps

  • Set deadlines for transport, accommodation, document collection, and schedule the next review meeting.

    
    

ii. Equipment Used

• Laptop & projector – for itinerary walkthroughs and map displays

• Google Sheets/Docs – to collaboratively edit the itinerary draft

• WhatsApp/email group – to share follow-up information and updates

  
  

iii. Relevance to UMK Theory & Practicals

• Operations & Project Management – You followed structured planning, resource allocation, and contingency planning as taught in UMK’s operations modules.

  
  

iv. Issues and Challenges Encountered

• Transport and museum schedule alignment – Public transport gaps and variable opening hours.

  
  

v. Solutions Implemented

• Built in time buffers – Added 30–45 minutes of extra time between flight arrival and first activity.

• Reserve private transport – Ensured flexibility and timely arrival for visits.

Day 2 - Organising Payment Voucher Files

i. Work Process Involved

• Collect vouchers: Gathered all payment vouchers, receipts, and supporting invoices from finance team and travel coordinators.

• Verify documents: Checked each voucher for completeness—voucher number, date, payee details, approval signatures, and attached receipts.

• Record entries: Logged each voucher in a Google Sheet with key details: voucher number, date, payee, amount, purpose, and approval status.

• Submit for approval: Prepared the folder with all required signatures and supporting documents for supervisor’s review and final approval.

  
  

ii. Equipment Used

• Laptop & Internet: for spreadsheet logging and organizing scanned files.

• Google Sheets: to track vouchers, amounts, and approval status.

• Scanner/Scanner app: to digitize physical vouchers and receipts.

• Physical folders and labels: for manual filing by month and category.

• Pen and highlighter: to mark verification checks (signatures, dates)

iii. Relevance to UMK Theory & Practicals

• Accounting & Finance: Practical application of audit and verification methods learned during UMK’s financial accounting modules.

• Operations Management: Utilised project and workflow planning skills to create a systematic voucher-tracking process.

  
  

iv. Issues & Challenges Encountered

• Incomplete vouchers: Some lacked receipts or supervisor signatures.

• Duplicate entries: Occasionally recorded receipts twice in the tracking sheet.

• Physical vs digital mismatch: Certain vouchers were filed physically but not uploaded to the digital drive, causing tracking gaps.

  
  

v. Solutions Implemented

• Missing documents: Contacted travel coordinators to obtain missing receipts or follow up for signatures.

• Duplicate detection: Added a "voucher ID" column in Google Sheets with a formula to flag duplicates automatically.

• Sync process: Created a folder checklist to ensure every physical file had a matching digital copy; randomly audited weekly for consistency.