Internship Journey @ NF Elite Empire by

Zarifah Ardini Binti Azmi (285062)

zarifahardini — 2025-09-30 17:58:20 UTC

Hello! My name is Zarifah Ardini Binti Azmi (285062), most people know me as Zarifah but you can also call me by the name of Ardini. I was born & raised in Kuala Lumpur but currently is staying at Rawang, Selangor. I'm a final-year student at Universiti Utara Malaysia majoring in Event Management. At the moment, I’m undergoing my internship with NF Elite Empire in the Event Operation & Customer Service Department specifically located at Damansara Damai, Selangor. This Padlet serves as a space to document my activities and learning journey throughout the six months of my internship.

WEEK 1 (Reporting)

zarifahardini — 2025-09-30 18:16:46 UTC

During the first week of my internship, I was introduced to the working environment and surrounding areas at NF Elite Empire, which helped me to get familiar with the office setting and feel more comfortable in the new workplace. I meet with my supervisor which is also the owner of the empire which then she introduced and conducted to me about the background of their service & business. The session gave me a clear early briefing on the rules and regulations, my job scope, and also our rights as interns at the empire which is also known as NF Event Management.

WEEK 2

zarifahardini — 2025-09-30 18:22:35 UTC

In the second week, I was taught more in-depth about the company itself, including the structure of the business, its range of services, and how different departments work together to deliver successful events. This allowed me to gain a better understanding of how NF Event Management positions itself in the industry, as well as the expectations placed on me throughout the internship.

WEEK 3

zarifahardini — 2025-09-30 18:27:07 UTC

In conjunction with Hari Raya Aidilfitri, I helped distribute festive gifts such as cookies and Raya envelopes as tokens of appreciation. This activity not only strengthened the company’s relationship with its clients but also gave me the opportunity to experience the importance of maintaining good client engagement and building long-term connections through thoughtful gestures.

WEEK 1

zarifahardini — 2025-09-30 18:43:33 UTC

Besides providing event services, I was also introduced to the company’s rental system, as they offer rentals for sports and event items. I learned the full process starting from handling enquiries via WhatsApp or Carousell, preparing quotations through the Wix system, and confirming client bookings once payment is received. I was also guided on how to prepare items for handover, ensure proper documentation with photos or videos, and manage the return process including quality checks, deposit refunds, and penalty charges if needed. Finally, I was shown how to update invoices to keep track of payment records. This exposure gave me a better understanding of how the company manages rentals in a systematic and professional way.

WEEK 2

zarifahardini — 2025-09-30 18:50:25 UTC

By the second week in April, I was slowly getting more familiar and confident in handling client enquiries on my own as the only intern they have, especially through the company’s rental and event service system. At the same time, my supervisor entrusted me with a new task, which was to search for potential venues for an upcoming event in June. I was required to contact at least 10 to 20 venues or individuals and gather all the necessary details, such as location, capacity, facilities, and rental rates. All the information was then organized and listed in an Excel sheet to make it easier for comparison and decision-making.

WEEK 3 & WEEK 4

zarifahardini — 2025-09-30 18:52:35 UTC

At the end of the month, I was asked to assist with clearing and organizing the office space as the company was preparing to move from Level 5 to a new office at Level 7. This involved sorting out documents, packing equipment, and ensuring that items were properly labeled and arranged for a smooth transition. I also helped with cleaning up the area and making sure that everything was ready for the move.

WEEK 1 & WEEK 2

zarifahardini — 2025-09-30 19:03:23 UTC

After clearing out the old office at Level 5, we officially moved into the new office on Level 7. I was involved in helping to unpack and set up everything back in place, from arranging furniture and organizing files to ensuring that the equipment was properly connected and functional. The process was not just about settling in but also about creating a better workspace. We made efforts to decorate and organize the new office to look more elegant, professional, and comfortable for both the team and clients who might visit. This experience taught me the importance of teamwork, time management, and paying attention to details in creating a conducive working environment.

WEEK 3

zarifahardini — 2025-09-30 19:12:42 UTC

In Week 3, I had the opportunity to be directly involved in my very first event with the company, which was the MSC Office Challenge held at Menara KL. This was a small-scale yet lively event organized for the Menara KL office workers, where participants engaged in fun sukaneka-style games such as puzzle-solving, TikTok challenges, and other team-based activities. My role was to assist the team in ensuring that the event ran smoothly, from helping with setup and preparation of materials to supporting the flow of activities during the games. It was a valuable experience for me as I got to witness firsthand how the company manages and executes an event, while also learning how to adapt quickly, communicate with participants, and work together with the team in a real event environment.

WEEK 4

zarifahardini — 2025-09-30 19:30:14 UTC

I was given the opportunity to join a meeting with a potential client who was planning to organize a sports event for their school, scheduled to take place in July. It was a great learning experience for me to observe how my supervisor communicated with the client, addressed their concerns, and highlighted the strengths of the company in order to secure the project.

WEEK 1

zarifahardini — 2025-09-30 19:33:52 UTC

After the client meeting, we proceeded to conduct a site survey at the planned venue, which was Universiti Malaya, to assess its suitability for the upcoming sports event. During the survey, we carefully observed and took notes of important aspects such as the size and condition of the field, available facilities, accessibility for participants, and safety considerations. We also looked into the layout of the space to determine where specific activities could be held, how the crowd flow would be managed, and what additional equipment or arrangements might be required.

WEEK 2 & WEEK 3

zarifahardini — 2025-09-30 19:34:59 UTC

I continued to manage and settle all client enquiries for rentals as part of my daily responsibilities, becoming more confident and efficient in handling the process from start to finish. During this time, a new intern joined the company, and I was entrusted with the responsibility of guiding her through the office environment and introducing her to the work system. I explained the rental process, how to use the Excel and Wix system, and the standard procedures for managing client communications.

WEEK 4

zarifahardini — 2025-10-01 08:46:00 UTC

Not long after, I was involved in preparing items and assisting the team for my second event, which was held in Port Dickson. Unlike my first event, this one was considered a large-scale program as it was organized for the Ministry of Education (KPM) participants. The preparation required more detailed planning, from checking and transporting equipment to ensuring all logistics were well-coordinated. We stayed on-site for three days and two nights, which gave me the chance to experience the full flow of managing a bigger event—from setup and execution to monitoring activities as facilitator and handling any challenges that arose during the program.

WEEK 1

zarifahardini — 2025-10-01 08:52:52 UTC

Continued handling clients and managing enquiries as usual, ensuring that all rental requests and event-related questions were responded to promptly and efficiently.

WEEK 2

zarifahardini — 2025-10-01 08:55:50 UTC

Made a site visit in Shah Alam with the other intern to observe the setup process for a car autoshow. During the visit, we focused on the assembly of tents and the overall layout of the venue to ensure that the setup matched the client’s requirements and safety standards.

WEEK 3

zarifahardini — 2025-10-01 09:01:24 UTC

I had my third event with the company, Sports Day for Star International School, which took place at the Universiti Malaya Sports Arena. As part of the crew, I assisted with the event setup and logistics to ensure everything was ready before the program began. I was assigned to manage the operating room, where I was responsible for taking care of the event’s belongings and keeping them organized throughout the day. Additionally, I took notes on the categorization of medals, making sure that each category was properly documented and arranged for smooth distribution during the prize-giving session.

WEEK 4

zarifahardini — 2025-10-01 09:02:56 UTC

As usual, me and the other intern continued to handle clients and managing quests like other days, ensuring that all rental requests and were responded to on time.

WEEK 1 & WEEK 2

zarifahardini — 2025-10-01 09:03:28 UTC

We continued with our regular work at the office, handling client enquiries and assisting with ongoing tasks as usual. Around this time, a new intern joined the company, making a total of three interns including myself. The new intern was a male, and I was once again entrusted with the responsibility of guiding him, just as I had done with the previous intern. I introduced him to the office environment and explained the company’s business system, including the rental process, event management procedures, and the use of tools like Excel and Wix.

WEEK 3 & WEEK 4

zarifahardini — 2025-10-01 09:14:56 UTC

Besides managing clients and handling rental equipment as part of our routine, I was given a special assignment together with the other interns—a two-week challenge to create content and develop fresh ideas aimed at boosting the company’s social media engagement. This task encouraged us to brainstorm creative concepts, plan content strategies, and think from the perspective of the audience to make the posts more attractive and interactive.

WEEK 1 & WEEK 2

zarifahardini — 2025-10-01 09:15:32 UTC

Continued to handle the regular office workload, was also assigned to search for potential venues for upcoming events scheduled in October and November. This involved researching suitable locations, contacting venue representatives, and gathering important details such as pricing, capacity, and available facilities. All the information was then compiled for comparison to help the company make informed decisions.

WEEK 3

zarifahardini — 2025-10-01 13:12:35 UTC

As it was the final month of my internship & my fellow intern Danisha, we held a small farewell together to mark the end of our journey with the company. Throughout this month, we continued to manage client enquiries and handle rental-related tasks as usual, ensuring that our responsibilities were carried out smoothly up until our very last day.

Student Identification (Digital ID)

zarifahardini — 2025-10-01 13:28:00 UTC

Name : Zarifah Ardini Binti Azmi

Matric Number : 285062

Supervisor : Dr. Ahmad Edwin Bin Mohamed

Final Report Submission

zarifahardini — 2025-10-03 12:34:11 UTC

Attached above is the final report of my internship/practicum.

Student's Declaration Form

zarifahardini — 2025-10-03 12:40:10 UTC

Report Duty Form

zarifahardini — 2025-10-03 12:40:41 UTC