All emotions are impermanent, be it positive or negative. The impermanence of negative emotions can offer us hope and relief about the future while the impermanence of positive emotions may motivate us to recreate experiences that gave rise to these emotions. This is a special day with unexpected events, and your internal experience is only natural.

Summarizing… the objective is to hold space for their expression and apologize only after they are finished. Sometimes they may perceive an apology as an attempt to silence them. And later when they may be calm again, a further attempt to express remorse may be welcome since it promises predictability in the future, i.e. he might be confident that this mistake won’t happen again.