Competition Week 7 by Andre Lopez https://padlet.com/laterluigi3/kgqnhz2foyvct0mn Made with a wink and a smile en-us 2021-03-24 19:25:33 UTC 2025-11-09 23:13:51 UTC hello@padlet.com Competition laterluigi3 https://padlet.com/laterluigi3/kgqnhz2foyvct0mn/wish/1664354533 RCA/Metric:
Improve SPH within the Team

Rules and Methodology:
1st Place: Highest SPH for the week (Includes CCTR)
Most Improved

Rewards:
1st Place Reward: Special Lunch from TL
Most Improved: Gift Card for Vivian's Cafe

Communication strategy:  Teams (canva)

Timeline:  1 week

Name for the Contest:

SPH Masters Competition


]]> 2021-07-29 20:02:38 UTC https://padlet.com/laterluigi3/kgqnhz2foyvct0mn/wish/1664354533 SWOT ANALYSIS laterluigi3 https://padlet.com/laterluigi3/kgqnhz2foyvct0mn/wish/1669335218 Strengths
-Persistent; they don't let customers go easily.
-Always open to feedback
-Engaging and conversational
-Interaction with fellow teammates is excellent

Weaknesses
-Easily frustrated and discouraged
-Inconsistency in meeting account metrics (SPH, CCTR)
-Lacking in participation in team huddles

Opportunities
-Utilizing the Customized Channel Guide
-Use of STARSS (Mainly account consolidation) 
-The account incentives are competitive and drives agents to increase performance. 

Threats
-Dialer issues 
-STARSS malfunctioning ]]> 2021-08-04 22:46:25 UTC https://padlet.com/laterluigi3/kgqnhz2foyvct0mn/wish/1669335218