Services Marketing_MKF3301_2019 Summer A by Eunha Han https://padlet.com/eunha_han1/kgc3fogr6jxc Workshop A_26/11/19_11:00-12:00 en-us 2019-11-05 03:40:19 UTC 2023-02-24 14:01:22 UTC hello@padlet.com https://padlet.net/icons/png/1f96d.png Session 2_G2_Activity 1 hfur0002 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/415995578 Bank blueprint]]> 2019-11-25 05:08:31 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/415995578 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/415995610 2019-11-25 05:08:49 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/415995610 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/415995644 2019-11-25 05:09:04 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/415995644 Session 2_G4_activity 1 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/415995879 2019-11-25 05:11:11 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/415995879 Session 2_G2_Activity https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/415995894 2019-11-25 05:11:17 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/415995894 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/415998249 2019-11-25 05:30:27 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/415998249 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/415998431 2019-11-25 05:31:59 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/415998431 Session 2_G3_Activity 2 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/415998587 2019-11-25 05:32:46 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/415998587 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/415998839 Session 2_G4_Activitiy2]]> 2019-11-25 05:34:20 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/415998839 Session 2_G2_Activity 2 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/415998871 2019-11-25 05:34:32 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/415998871 Session 3_G2_Activity 1 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416446052 2019-11-26 00:30:44 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416446052 hfur0002 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416446160 2019-11-26 00:31:15 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416446160 Session 3_G4_Activity 1 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416446273 2019-11-26 00:31:43 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416446273 Session 2_G1_Activity 1 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416446501 2019-11-26 00:32:32 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416446501 Session 3 G5 Activity 1 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416446803 2019-11-26 00:33:43 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416446803 hfur0002 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416451932 2019-11-26 00:54:04 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416451932 Session 3 G5 Activity 2 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416452101 2019-11-26 00:54:38 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416452101 Session 3 G1 Activity 2 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416452383 Airport Check-in]]> 2019-11-26 00:55:45 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416452383 session 3 G4 Activity 2 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416452547 2019-11-26 00:56:13 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416452547 Session 3 G2 Activity 2 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416452982 2019-11-26 00:57:33 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416452982 session 4 G4 activity 1 1006769670 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416503899 travl agent 
cost :
1.financial : ticket cost the money cost
2. functional/ professional risk : -meet the customer need, not the lowest price 
- wrong time/ wrong customer detail. 

strategy: reduce time required
1. app will list all the flight 
2. save the customer detail 
benefit: 
1. save time./save money- provide the cheaper ticket to the customer 
2. bundle- travel to the other city.]]> 2019-11-26 04:48:37 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416503899 Session 4 G5 Activity 1 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416506159 2019-11-26 05:03:53 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416506159 Session 4_G3_Activity 1 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416506474 2019-11-26 05:06:09 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416506474 Session 3 G2 Activity 1 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416506515 2019-11-26 05:06:27 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416506515 Session 4 G1 Activity 1 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416506533 2019-11-26 05:06:36 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416506533 Session 4 G1 Activity 2 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416509055 Restaurant:

Physical Fences:
  • Basic products:
- Number of menus offered.
- Location of restaurant.
- Quality of the equipments (furnitures, and ambiences).
- Services level (class differentiation).
  • Amenities:
- Parking availability.
  • Services level:
- Priority wait lists for members.

Non-physical Fences:
  • Time of booking reservations.
  • Location of booking reservations (type of classes).
  • location of consumption (price vary between city and countryside restaurants).
  • Buyer characteristics.

]]> 2019-11-26 05:25:35 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416509055 Session4 G4 Activity 2 1006769670 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416509355 Physical：
Basic The seat in the cinema 
Amenities: discount on pop corn and drinks 
Service: let into the cinema first or last 

Non-physical: 
discount for uni students/pensioner  
Seat allocation ability 
possible flexibility if high member
Cheap Tuesday
Cinema loyalty points

]]> 2019-11-26 05:27:36 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416509355 Session 4 G2 Activity 2 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416510288 2019-11-26 05:35:40 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416510288 Session 4_G3_Activity 2 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416510304 2019-11-26 05:35:46 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416510304 Session4 G5 Activity 2 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416510471 2019-11-26 05:37:24 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416510471 Session 5_G3_Activity 1 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416945902 2019-11-27 00:23:43 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416945902 Session 5_G2-Activity 1 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416946070 2019-11-27 00:24:33 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416946070 Session 5 G1 Activity 1 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416946182 High-end restaurant ]]> 2019-11-27 00:25:15 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416946182 Session 5 G5 Activity 1 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416946330 Specsavers/OPSM]]> 2019-11-27 00:25:57 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416946330 Session 5_G4_Activity 1 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416946437 2019-11-27 00:26:22 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416946437 Session 5 G3 Activity 2 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416949899 Begins with a narrow design of jobs, with specific rules for employees. They are payed well, however they struggle to engage due to little job design. Which then leads to them providing a mediocre service, resulting in customers becoming disatisfied with the company. However they do not have any other option, so they must stick with the company. This means there is no incentive for Optus/Telstra to develop better customer service, and ultimately maintains this original mediocre service. ]]> 2019-11-27 00:43:47 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416949899 Session 5 G1 Activity 2 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416950300 High-end Restaurant]]> 2019-11-27 00:45:56 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416950300 Session 5_G2_Activity2 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416950825 2019-11-27 00:47:56 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416950825 Session 5_G4 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416950946 2019-11-27 00:48:28 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416950946 Session 5 G5 Activity 2 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416951699 2019-11-27 00:51:46 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/416951699 Session 6-G4 activity 1 1006769670 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/421447630  theme park. Disney 
1. for the customer experience  
provide the role-play staff, to let customer enjoy the park.
2. in the land, the theme has their specially shows likes the Mickey mouse show, and the fire show in the night, and the special good for sale.
in the park, there are some staffs wears the clothes and take pic together.
3. the service environment is wonderful and high quality service.
4. the Disney theme park has high contact, there are lots of staff available, and the staff is friendly, and know the park well. ]]> 2019-12-09 04:52:10 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/421447630 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/421449279 2019-12-09 05:04:11 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/421449279 Session 6_G3_Activity 1 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/421449371 2019-12-09 05:04:57 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/421449371 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/421450009 2019-12-09 05:09:23 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/421450009 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/421450711 2019-12-09 05:15:49 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/421450711 Session-6-G4-Activity-2 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/421451375 servicescape includes 
ambient conditions
in the food section, it has good smell about the foods. it will attract people to purchase the food. 
space-functionality
the spatial layout is very intense. it may lead high level of arousal. and there are large wide category of products, it will highly satisify the needs and wants of consumers and the relatively low price will make people more pleasure. it will make people more excited about the whole shopping process and experience.
they have clear areas for people to do the shopping. 
sign/symbols
signs are used to teach and reinforce behavioural rules in service settings in costco.


]]> 2019-12-09 05:21:03 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/421451375 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/421452602 2019-12-09 05:32:03 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/421452602 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/421452890 2019-12-09 05:34:29 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/421452890 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/421453076 2019-12-09 05:35:51 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/421453076 Session 6_G3_Activity 2 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/421453410 2019-12-09 05:38:27 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/421453410 Session 7_ G4_Activity 1 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/421994550 Functional Risk: Do not know the quality of the product before you buy - reduce by having a return policy 
Temporal risk: Delivery delays - have a online way to track package 
Psychological risk: loss of parcel - have a online way to track package 
social risk: may not be approved by social circle because it might be second hand and less quality/cheap - make sure product quality is always good and build brand name to change social perception.

]]> 2019-12-10 04:49:12 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/421994550 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/421995979 2019-12-10 04:59:20 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/421995979 Session 7 G5 Activity 1 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/421996078 2019-12-10 04:59:58 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/421996078 Session 7_G3_Activity 1 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/421996211 2019-12-10 05:00:50 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/421996211 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/421996561 session7 G1 Activity1]]> 2019-12-10 05:03:49 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/421996561 Session 7-G4 Activity2 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/421998301 On-campus education:
1. young people
2. low income
3.need human interaction
Online education:
1. higher income with full time job
2. more innovative in high technology 
3.mature-age people ]]> 2019-12-10 05:16:36 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/421998301 Session 7 G5 Activity 2 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/421999161 2019-12-10 05:23:15 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/421999161 Session 7_G3_Activity 2 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/421999288 2019-12-10 05:24:16 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/421999288 Session 7_G2_Activity 2 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/421999351 2019-12-10 05:24:48 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/421999351 Session7_G1_Activity 2 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/421999493 2019-12-10 05:26:00 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/421999493 Session 8_G4_Activity 1 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/422563862 Hotel
 
Loyals- Business travelling – loyalty program & business partnership
 
Habituals – Family: constant travelers – point of sale 
 
Multibranders – First-time travellers – differentiation; easy to book 
 
Switchers – Backpackers – discount during off-peak time
 
 
]]> 2019-12-11 05:10:06 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/422563862 Session 8_G1_Activity 1 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/422563924 2019-12-11 05:10:40 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/422563924 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/422563974 2019-12-11 05:11:11 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/422563974 Session 8_G3_Activity 1 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/422563977 2019-12-11 05:11:13 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/422563977 Session8_G5_Activity 1 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/422564644 2019-12-11 05:16:02 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/422564644 session 9 G4 activity 1 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/423111207 moving house company do not on time.
Not Arriving or Delivering Within Stated Time Window
1.  moving house or delivery food 
2. poor control for the company. inaccurate lead time in the system likes EASI.
3. the unprofessional services, anyone can be the deliver. 
strategy- learn from lost customer. uninstall the app , the questionnaire. ]]> 2019-12-12 04:57:37 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/423111207 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/423112046 2019-12-12 05:04:51 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/423112046 Session 9 G5 Activity 1 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/423112054 2019-12-12 05:04:55 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/423112054 Session9_G1_Activity1 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/423112224 2019-12-12 05:06:30 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/423112224 Session9_G3_Activity 1 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/423112329 The bad service I have experienced is the Novotel Sydney Darling Habour. 
·      The balcony is disgusting and the shampoo has been used by someone else, the trash are not be cleaned up by the staff, and also by booking they told me this is a habour view room but the onlyt thing I can see just some buildings and the bridge. 
·      I am really annoy that spend over 300 bucks per day for this place but I think I haven’t get the valuable services.
 
Specific recovery strategies
·      Apologize to customer
·      Offer refund, 50% for next stay
·      Offer free meal 
]]> 2019-12-12 05:07:27 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/423112329 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/423115075 2019-12-12 05:28:31 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/423115075 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/423115649 2019-12-12 05:33:04 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/423115649 Session 9_G4_Activity 2 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/423115698 Other Causes:
            traffic congestion
Information:
            poor communication due to stress
Procedures: 
            arrangement process
Customer:
            delayed reports
Frontstage Personnel:
            unavailable crews
]]> 2019-12-12 05:33:30 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/423115698 Session 9_G3_Activity 2 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/423115781 2019-12-12 05:34:17 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/423115781 Session 9_G1_Activity 2 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/423116151 2019-12-12 05:37:17 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/423116151 Session 10_G2_Activity 1 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/423665893 Tangible: Weights, gym equipment, pool, basketball court, locker/change room/bathroom
Reliability: Gym trainer, reservation at front desk, life savers
Responsiveness: First aid, 
Assurance: the gym trainers have the knowledge to answer questions 
Empathy: operating hours open early and late, swimming programs to teach people how to swim 

Gap in service quality: 
Design gap:  not finding the right machine or heavy enough weights 
Perception gap:
 ]]> 2019-12-13 04:54:35 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/423665893 session 10 G3 Activity 1 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/423667346 Library 
Tangible : good facility,  stable internet, air conditioner , comfortable chairs and computers, enough space to study,  cafe to relax
Reliability: security bus to take student to home, 24 hours security , printer
Responsiveness : tell student what service will be performed and the open time , some workshop will be provide such as English connect
Assurance: there are some staffs to answer student’s question.
Empathy: the opening hours is suitable for most of student.

Gaps: in final period , the liabrary can open in 24 hours,  not enough space for student in final period. There are teachers from different faculty to answer question but not only in consultation time.
]]> 2019-12-13 05:08:12 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/423667346 Session 10_G5_Activity 1 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/423667421 2019-12-13 05:08:47 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/423667421 Session 10 G1 Activity 1 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/423667666 2019-12-13 05:11:33 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/423667666 Session 10_G2_Activity 2 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/423669238 Live concert
 
Satisfaction:
see the band you want to see
good sound quality
 
Delight
favorite songs played
talk to the band
 
Outrage
show canceled
technical failure
 
]]> 2019-12-13 05:29:17 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/423669238 Session 10_G5_Activity 2 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/423669246 2019-12-13 05:29:20 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/423669246 session 10 _G3 Activity2 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/423669384 Amusement park such as Disney land
Customer satisfaction: good entertainment facility, service in the park and the clean toilet \. Payment method such as cash or card. Fair price not too high. Price has to match their service quality.
 
Delight: Lot gift shops,  food station. Enough seats to rest. Clean .

Outrage : long queue for wait. Food is expensive but with bad quality such as pay 20 dollars for a burger.
]]> 2019-12-13 05:30:50 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/423669384 session 10 G1 Activity2 https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/423669478 2019-12-13 05:31:48 UTC https://padlet.com/eunha_han1/kgc3fogr6jxc/wish/423669478