https://padlet.com/lresources2006/kcmv70a3icck Pilih contoh kasus dari pengalaman pekerjaan Anda sehari-hari, dan jelaskan bagaimana Anda menanggapi kasus tersebut dengan menggunakan Teknik Empati en-us 2019-03-05 10:16:35 UTC 2026-03-21 22:20:55 UTC hello@padlet.com fujitsuf03_06 https://padlet.com/lresources2006/kcmv70a3icck/wish/351028555 Jaringan offline penanganan yang lambat dari pihat IT maupun cabang]]> 2019-04-12 02:43:00 UTC https://padlet.com/lresources2006/kcmv70a3icck/wish/351028555 https://padlet.com/lresources2006/kcmv70a3icck/wish/351028682 P]]> 2019-04-12 02:43:50 UTC https://padlet.com/lresources2006/kcmv70a3icck/wish/351028682 fujitsuf03_01 https://padlet.com/lresources2006/kcmv70a3icck/wish/351028684 Memblokir rek manager sebuah perusahaan]]> 2019-04-12 02:43:51 UTC https://padlet.com/lresources2006/kcmv70a3icck/wish/351028684 fujitsuf03_10 https://padlet.com/lresources2006/kcmv70a3icck/wish/351028696 Kesalahan CS gabung CIF Nasabah. Kerugian nasabah hingga 220 juta. Geger. Nasabah nya pengacara Dan dirut plan pula. Hikss]]> 2019-04-12 02:43:58 UTC https://padlet.com/lresources2006/kcmv70a3icck/wish/351028696 fujitsuf03_06 https://padlet.com/lresources2006/kcmv70a3icck/wish/351028792 Kesalahan input pengaduan CRM sehingga proses penyelesaian again lama]]> 2019-04-12 02:44:45 UTC https://padlet.com/lresources2006/kcmv70a3icck/wish/351028792 fujitsuf03_07 https://padlet.com/lresources2006/kcmv70a3icck/wish/351028807 salah link atm dengan cif org lain.]]> 2019-04-12 02:44:53 UTC https://padlet.com/lresources2006/kcmv70a3icck/wish/351028807 https://padlet.com/lresources2006/kcmv70a3icck/wish/351028946
Mesin ATM mati dikarenakan abis pulsa listrik
Nasabah penarikan gagal ]]> 2019-04-12 02:45:56 UTC https://padlet.com/lresources2006/kcmv70a3icck/wish/351028946 fujitsuf03_17 https://padlet.com/lresources2006/kcmv70a3icck/wish/351028986 Mandiri belum siap Dari segi sistem IT nya dalam melakukan pembayaran pendaftaran Test Perguruan Tingginya Negeri bagi siswa SMA yg akan mengikuti test tersebut]]> 2019-04-12 02:46:14 UTC https://padlet.com/lresources2006/kcmv70a3icck/wish/351028986 fujitsuf03_02 https://padlet.com/lresources2006/kcmv70a3icck/wish/351029043 Kelebihan biaya buku rusak.]]> 2019-04-12 02:46:29 UTC https://padlet.com/lresources2006/kcmv70a3icck/wish/351029043 fujitsuf03_09 https://padlet.com/lresources2006/kcmv70a3icck/wish/351029226 Ilham

Mandiri klo Ada perubahan sistem selalau Ada pengembangsn]]> 2019-04-12 02:47:31 UTC https://padlet.com/lresources2006/kcmv70a3icck/wish/351029226 fujitsuf03_09 https://padlet.com/lresources2006/kcmv70a3icck/wish/351029298 Ilham

Mengelink echanel ybs

]]> 2019-04-12 02:48:08 UTC https://padlet.com/lresources2006/kcmv70a3icck/wish/351029298 https://padlet.com/lresources2006/kcmv70a3icck/wish/351029375 Nasabah complain Karena kartu ATM tertelan pada saat ingin melakukan transaksi di mesin ATM kelolaan cabang di Hari Libur
 ]]> 2019-04-12 02:48:42 UTC https://padlet.com/lresources2006/kcmv70a3icck/wish/351029375 fujitsuf03_05 https://padlet.com/lresources2006/kcmv70a3icck/wish/351029527 Yani

Tidak memiliki pinpad pada Cs sehingga terhambat untuk pendaftaran sms banking..]]> 2019-04-12 02:49:25 UTC https://padlet.com/lresources2006/kcmv70a3icck/wish/351029527 fujitsuf03_11 https://padlet.com/lresources2006/kcmv70a3icck/wish/351029589 Rekening dorman..]]> 2019-04-12 02:49:45 UTC https://padlet.com/lresources2006/kcmv70a3icck/wish/351029589 fujitsuf03_05 https://padlet.com/lresources2006/kcmv70a3icck/wish/351029667 Yani

Nasabah Salah hitung angsuran kredit.]]> 2019-04-12 02:50:17 UTC https://padlet.com/lresources2006/kcmv70a3icck/wish/351029667 https://padlet.com/lresources2006/kcmv70a3icck/wish/351029739 Kesalahan pembuatan MTR ,kedebeg rek nasabah lain 😟]]> 2019-04-12 02:50:46 UTC https://padlet.com/lresources2006/kcmv70a3icck/wish/351029739 fujitsuf03_12 https://padlet.com/lresources2006/kcmv70a3icck/wish/351029800 Nasabah transfer TT untuk pembayaran jurnal ke eropa Dan Kita sudah sesuai menginput di bds tetapi nasabah marah karena jurnalnya tidak dapat diproses]]> 2019-04-12 02:51:16 UTC https://padlet.com/lresources2006/kcmv70a3icck/wish/351029800 fujitsuf03_18 https://padlet.com/lresources2006/kcmv70a3icck/wish/351030086 P]]> 2019-04-12 02:53:09 UTC https://padlet.com/lresources2006/kcmv70a3icck/wish/351030086 fujitsuf03_08 https://padlet.com/lresources2006/kcmv70a3icck/wish/351030191 Waktu pengaduan pada Mandiri call yang terlalu lama dalam merespone proses pemblokiran ATM.]]> 2019-04-12 02:54:04 UTC https://padlet.com/lresources2006/kcmv70a3icck/wish/351030191 fujitsuf03_17 https://padlet.com/lresources2006/kcmv70a3icck/wish/351030254 Customer Service salah menginput setor rutin bulanan nasabah yg buka MTR yg Mana tdk sesuai dengan angka yg tertera di Aplikasi pembukaan MTR]]> 2019-04-12 02:54:25 UTC https://padlet.com/lresources2006/kcmv70a3icck/wish/351030254 https://padlet.com/lresources2006/kcmv70a3icck/wish/351030345
Pembuatan rek hanya membawa kartu anggota ( polisi) Dan nasabah nya marah2 😕]]> 2019-04-12 02:54:55 UTC https://padlet.com/lresources2006/kcmv70a3icck/wish/351030345 fujitsuf03_18 https://padlet.com/lresources2006/kcmv70a3icck/wish/351030431 Jaringan server sering offline sehingga pelayanan menjadi lama]]> 2019-04-12 02:55:27 UTC https://padlet.com/lresources2006/kcmv70a3icck/wish/351030431 fujitsuf03_01 https://padlet.com/lresources2006/kcmv70a3icck/wish/351030780 Debitur kredit yang menyetujui semua yg di katakan oleh telemarketing, alasan karna yg telpon dari mandiri]]> 2019-04-12 02:58:13 UTC https://padlet.com/lresources2006/kcmv70a3icck/wish/351030780 fujitsuf03_17 https://padlet.com/lresources2006/kcmv70a3icck/wish/351030865 Nasabah mengalami salah transfer rek tujuan melalui aplikasi Mandiri Online]]> 2019-04-12 02:58:51 UTC https://padlet.com/lresources2006/kcmv70a3icck/wish/351030865 fujitsuf03_18 https://padlet.com/lresources2006/kcmv70a3icck/wish/351031244 Kesalahan link kartu atm, 1 cif 2orang berbeda dengan data yg sama. ]]> 2019-04-12 03:02:04 UTC https://padlet.com/lresources2006/kcmv70a3icck/wish/351031244 fujitsuf03_17 https://padlet.com/lresources2006/kcmv70a3icck/wish/351031374 Customer Service salah menginput setor rutin bulanan nasabah yg buka MTR tidak sesuai dengan angka yg tertera di Aplikasi Pembukaan MTR]]> 2019-04-12 03:03:04 UTC https://padlet.com/lresources2006/kcmv70a3icck/wish/351031374 fujitsuf03_18 https://padlet.com/lresources2006/kcmv70a3icck/wish/351031592 Nasabah secara tidak sadar menyetujui penawaran asuransi axa.yg memotong angsuran ]]> 2019-04-12 03:05:00 UTC https://padlet.com/lresources2006/kcmv70a3icck/wish/351031592 fujitsuf03_13 https://padlet.com/lresources2006/kcmv70a3icck/wish/351040802 nasabah complain uang sangkut di mesin CDM karena ada karet yg ikut masuk saat nasabah memasukkan uang]]> 2019-04-12 04:20:49 UTC https://padlet.com/lresources2006/kcmv70a3icck/wish/351040802