"It's easy for the needs or interest of insiders ultimately drive priorities of any organization... If you are surrounded long enough by people who think like you think, you'll become more and more certain that's the best way to think. Overtime you find yourself inclined to completely disregard the concerned voices of those positioned on the outside."

"When an insider invest in someone outside the church, something changes. The heart follows the investment, and the result is an authentic relationship between an insider and an outsider."

"To effectively listen to outsiders, you must learn their language. "

"Millions of outsiders see what the church does as being irrelevant, yet most churches continue to do business as usual."