https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv en-us 2022-10-25 15:43:34 UTC 2025-04-02 13:52:37 UTC hello@padlet.com https://padlet-uploads.storage.googleapis.com/1861859375/87b7889ffda8e6f2922ae3d24a23ec67/memeoffice.png KierstinRissman https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2381168212 When reading about the different levels and types of managers, I thought it would be interesting to locate my works organization chart to see just where I fell as far as middle manager/ ceo and etc. The organization chart on our company site included more information, however I did not want to share because I wanted to respect privacy, so I made my own! As you can see, I am quite low on the branches, not even really considered a " middle manager". And, as we learned, even the lowest tiers are still really important to keep the business functioning. ]]> 2022-11-12 19:00:46 UTC https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2381168212 KierstinRissman https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2381177724 In Module 1, Slide 4, we review the skills managers need to be successful. Technical skills, conceptual skills, and human skills are all listed in our reading. I shared this article from Indeed, the most popular job searching site currently, on what they think are key skills needed to be a good manager. All of the 21 skills listed seem to fit into one of the three main categories listed from our reading. It's a great article to read, especially if you're thinking of becoming a manager, or are a manager and want to make sure you are utilizing your skill sets properly. ]]> 2022-11-12 19:24:48 UTC https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2381177724 KierstinRissman https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2381185568 In the module we discussed some differences between top level managers, like CEOs, and low level/ non managerial roles, and how even regular company employees are essential to making the business run. Realistically, if the top level manager aka CEO were to go on a very long vacation, all of the middle and lower managers can help keep the business running, however, if all of the lower managers and even employees all decide to take a long vacation, the company just could not run with only the CEO. In addition, I just love the office. Its my favorite show. :)]]> 2022-11-12 19:44:00 UTC https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2381185568 KierstinRissman https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2381191683 Module 1, Page 5, We review the birth of modern management, from Henri Fayol and his "14 principles of management". I found this quote from his writings and I really agreed with it. In basics, Fayol is saying how and how well employees work is clearly important, but even more important is the management of said employees, which is so accurate, even today. Managers managing well can help a poor employee become great, and even more helps contribute overall to the business than just a single employee. ]]> 2022-11-12 20:00:15 UTC https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2381191683 KierstinRissman https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2381222689 In Module 2, Slide 6, We learned about Code of Ethics and the Whistleblower Protection, under the Sarbanes-Oxley Act. In regards to Ethics, every single employee, no matter if it's the CEO or the lowest employee, is essential and responsible for upholding the Code of Ethics. Whistleblower protection is very important because without anything protecting employees, there is no reason for any employee to speak- especially with the risk of being fired for retaliation. I attached an article of a recent (2020) whistleblower case, which was so shocking to me. The accusations turned out to be founded, meaning the business did actually bill patients for unnecessary things, and the Whistleblower, as well as the Government, and state programs, were awarded with claim funds. Ethics is truly important and I love that this has been enacted to allow employees to behave ethically and not push things aside out of fear. ]]> 2022-11-12 21:28:45 UTC https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2381222689 KierstinRissman https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2381228261 Couldn't resist sharing another office related artifact. This however is an example of how management should NOT address diversity. Diversity should be celebrated and is not constricted to a persons/people demographic background. Diversity can and should be celebrated for yes, different backgrounds, races, heritage, but also different lifestyles, religions, gender, all of that. The way Michael (the office manager celebrating diversity day) goes about speaking with his employees about diversity is quite stereotypical and not very appropriate. ]]> 2022-11-12 21:46:57 UTC https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2381228261 KierstinRissman https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2381283495 In our readings, Module 2, Slide 8, We read about Organizational and Company culture. Interestingly enough, the slide compared Google and Apple company cultures. I was really interested in this because I used to work for Apple for 4 years before my current job. This article I shared mirrors some of my feelings about the Company Culture at apple. Reading about the company on their website or glassdoor, you would find that Apple is very dedicated to Diversity and Culture. In reality, it is a different story. The article above is very accurate, the basis of the company culture is secrecy. When thinking about company culture and values, isn't that the opposite of what we have learned so far? The many NDA's, the complete lack of work/life balance, and the general lack of diversity especially in regards to gender did not make for a good company culture. The organizational culture was opposite, oddly enough. Organizational culture is important to a business because it creates a sense of "sameness" for both employees and customers. All employees shared the same values and customers could expect the same service and knowledge from each employee they encountered, creating customer loyalty. Applying the knowledge I have about Apple, relating to our Module, Slide 9, I am torn on whether Apple is "Aggressive" or "Outcome Oriented". I lean towards the company being Outcome Oriented because their main goal is to get customers to buy their products, and they absolutely succeed at that. On the other hand, Apple is Aggressive. Apple always has and will have an enemy in Samsung, their main rival for their mobile devices. As an employee of Apple, you are trained to learn and research competitor devices and procedures so you can explain to customers how we are better. Apple may be a little bit of both of these Organizational Culture Profiles. ]]> 2022-11-13 01:23:55 UTC https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2381283495 KierstinRissman https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2381290867 In Module 2, Slide 1, We learn what CSR is, and an excerpt at the bottom discusses CSR vs Sustainability. The CSR learning is a little confusing to me, as it really is quite often confused with sustainability. Attached is Starbucks prior year Environmental and Social Impact Report, which businesses and industries use to determine how well a companies CSR is. As an example, this is why I struggle to learn CSR. I don't believe Starbucks has a great CSR platform, more so, they have great practices with sustainability. Part of CSR for companies is practicing Ethical Labor. Starbucks has recently and often been in the news for employee strikes, attempts for unions, and unsafe working conditions. After our readings, this is clearly not practicing ethical labor, or CSR. One thing Starbucks is notably great at is Sustainability. ]]> 2022-11-13 01:52:59 UTC https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2381290867 KierstinRissman https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2381293415 As previously mentioned, Starbucks is notably great at sustainability. From coffee bean to refills, starbucks always has the planet in mind. They source their coffee beans ethically, no matter the region they are from, as well as their new goal to have ethically sourced dairy. The company even donates coffee trees to be grown and sourced ethically. Starbucks also offers customers ways they can easily help the planet. The company offers discounts for customers that bring their own cup to use, to not waste paper products, and offers discounts on refills while in the shop to use less paper products as well. Other small things Starbucks does to practice sustainability include offering electric vehicle charging stations at their store, changing menu items to be dairy free, or plant based, and vowing to continuously reduce their carbon footprint. ]]> 2022-11-13 02:03:08 UTC https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2381293415 KierstinRissman https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2381294832 2022-11-13 02:08:34 UTC https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2381294832 KierstinRissman https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2381311774 In Module 3, Slide 1, We learned types of Global Trade Policies. One item that was new information to me, was the Regional trade agreement, NAFTA, between the US, Mexico, and Canada, was recently replaced with USMCA. Regional trade agreements are just as important as Global trade agreements because of how often neighboring countries trade with each other, and how easy it is to do so. Of course trades between countries needs to be regulated and monitored, and the governments have signed the USMCA to help the US, Mexico, and Canada trade with more ease. Linked here are some key differences between NAFTA and USMCA, specifically, updated tariff information. As we learned, tariffs are important to all countries participating in a trade because tariffs are the cost to do said trade. I enjoyed researching the USMCA trade agreement, and was happy to read many things, specifically food like those listed on the link, are tariff free, which in turn helps the citizens of both (or all) countries in the trade. ]]> 2022-11-13 03:03:35 UTC https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2381311774 KierstinRissman https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2381321017 Module 3, Slide 3, Explains and provides an example of a Global Supply Chain. I used the example of start to customer, of a T-shirt, that was provided in the reading, and put it in a flow chart to better visualize the process. From beginning, just cotton, to the making process, to the delivery to the customer, even to the end recycled excess. ]]> 2022-11-13 03:32:28 UTC https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2381321017 KierstinRissman https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2383954443 Module 3, Slide 2 We learn the key characteristics of globalization. When many different countries and regions trade various things with each other, it makes sense to ensure there is a common governing body for the trades so that it remains fair to all involved. I researched the World Trade Organization as it is the most common/used/recognized governing body for world trade. Created in 1995, and based out of Switzerland, the WTO functions as a bureaucracy, overseeing many trade agreements and policies, and no singular person makes a decision for all. The WTO is essential to making globalization for business to function, to ensure they are still profitable and able to make fair trades. ]]> 2022-11-15 02:08:06 UTC https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2383954443 KierstinRissman https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2383988387 Module 3, Slide 6, We learn the different global business strategies and their uses. I created a new chart to help reinforce my learning of the strategies and researched examples of businesses I may know using the various strategies. ]]> 2022-11-15 02:31:05 UTC https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2383988387 KierstinRissman https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2385272799 2022-11-15 17:56:12 UTC https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2385272799 KierstinRissman https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2385410092 Module 4, Slide 7 "Decision Making", We learn how to manage group decision making. In the Season 5 episode of The Office, "Surplus", The branch has a surplus and Michael (the manager) cannot decide how to spend the funds. He then chooses to leave the decision up to the group of employees. In the episode, We see michael and the employees struggle to make a decision and agree, what we learned is one of the most common downfalls of group decision making. The entire office wasted a whole days worth of time trying to make a decision, to which they could not agree. The employees also began to argue, and thus affective conflict, which is not helpful for solving the issue of making a decision. Sometimes, group decision making just does not work out. ]]> 2022-11-15 19:23:39 UTC https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2385410092 KierstinRissman https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2385914592 Module 4, Slide 2, Decision Making, We learn about different barriers to decision making which include the above biases we all have and must actively work against to make good decisions for the business. ]]> 2022-11-16 03:06:43 UTC https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2385914592 KierstinRissman https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2387592958 While researching The Rational Decision-Making Process, I found this article on a learning site that was helpful. Using all of the steps of the process, I present a workplace struggle and decision: 
1. Identify the problem- Agents at work are utilizing 'after-call work' inappropriately, which is becoming a waste of time and resources. 
2. Establish decision criteria- Agents should be monitored and reported on to reduce after-call work time. Reporting the after-call work should assist with establishing new limits and identifying weaknesses with no adjustment for additional resources needed.
3. Weigh decision criteria- Adding a new monitored metric may stress employees, but also could improve other stats from an employee, and bring better service to our cardholders. 
4. Generate alternatives- Instead of adding a new metric, supervisors could monitor their direct reports' after-call work time, management can search for outliers, we can establish a general rule, we can get rid of after-call work altogether, or continue to randomly monitor after-call work time. 
5. Evaluate alternatives- Supervisors currently monitor outliers after-call work time however it can vary greatly and adds more work to supervisors' load. We cannot get rid of after-call work time or there will be serious error impacts from agents. Establishing a rule without monitoring does not hold accountability, and we have noticed a need for change. 
6. Select the best alternative- The best decision to deal with after-call work time issues is to add the after-call work average to the monthly metrics board. Each agent is responsible for their own average, as with other stats, and should not be hard to maintain as long as the agent is not misusing the after-call work code. ]]> 2022-11-17 02:30:59 UTC https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2387592958 KierstinRissman https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2389280550 To reinforce learning, I researched real companies' SWOT analysis examples, as we learned SWOT, PESTEL, and Porter's Five Forces in Module 4, Slides 5 and 6. These planning tools assist businesses with identifying strengths and weaknesses both internally and externally, ultimately aiding them in creating or updating a plan for the company. Zara is a clothing retailer and its SWOT analysis is presented above. What I found most interesting was the "weakness", of their zero advertising policy. This is clearly a specific weakness, or challenge, Zara has, as not many businesses have this type of policy. This illustrates how helpful SWOT can be, as it is completely tailored to the business and its needs. ]]> 2022-11-18 02:33:49 UTC https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2389280550 KierstinRissman https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2389301408 In Module 4 we learned about planning and how essential it is to businesses to create and achieve goals. Slide 1, Drawbacks of planning explains how rigid planning could inhibit growth, with the example of Ford missing a monumental opportunity. It is imperative to remember the business plan must be flexible. The plan should be a living document, in which it is revisited and changed or updated often. As Dwight says- Okay. New plan. ]]> 2022-11-18 02:50:31 UTC https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2389301408 KierstinRissman https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2396180435 In Module 5, Slide 3, We learn the Greiner Model Curve. It is believed that every company goes through similar stages as they grow and expand. I found this article, on LinkedIn, that explains the model, and also adds one additional sixth step our text does not review. The additional step is Growth through Alliances. This means companies may reach a point where they have grown all they can and may now look to other companies to partner with. Things like Alliances can happen when one business acquires another through a merger, popularly seen recently as T-Mobile acquired sprint. The sixth step may not be applicable to every business unless they reach a point where they cannot grow anymore and get acquired or must acquire another to grow. ]]> 2022-11-24 01:28:39 UTC https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2396180435 KierstinRissman https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2396215199 In Module 5, Slide 2, We learn about different types of organizational structures. One unique structure type is Geography. Starbucks, the previously mentioned Coffee chain, serves customers worldwide. Due to the fact that there are many different ways of life, rules, regulations, and preferences in many different countries, Starbucks functions geographically. Their geographic structure is broken down into 3 segments, the Americas, China, and the Asia-Pacific, and Europe, the Middle East, and Africa. Each segment may have its own leader in charge and set of policies for the stores under the segment to follow. ]]> 2022-11-24 02:03:46 UTC https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2396215199 KierstinRissman https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2415115190 In Module 5, Slide 1, We read about organizations having a common purpose. I thought this article from the Walt Disney Company was interesting, as it highlights the difference, and importance, of general business goals, mission statements, and the Common Purpose. One of the most important parts to me was that a Common Purpose may never be fully fulfilled, and that is okay. It gives companies a reason to keep striving and keep making changes to get better. ]]> 2022-12-09 02:44:24 UTC https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2415115190 KierstinRissman https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2415812719 This is a link to a wiki for The Office. In Module 5, Slide 2 We learn about departmentalization. This is important for businesses to maintain a good organizational structure as some businesses have different departments within the company that focus on different jobs each employee does for the business/customer. In The Office, at Dunder Mifflin, we see there are a few different departments such as Sales, Accounting, HR, Warehouse, Product Oversight, and Reception. Having employees with similar job descriptions work together in the department and even sit or work near each other physically helps the business run smoother. ]]> 2022-12-09 16:28:47 UTC https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2415812719 KierstinRissman https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2415881933 In Module 6, Slide 1 we learn about Human Resources and the functions and responsibilities it serves a company. The responsibilities of HR in a business include training and development, compensation, general safety and health, labor relations, and hiring and firing. Through the course of the show, Toby, the HR rep, is constantly made fun of for being boring, by the book, and always talking about rules. This is typically how employees see HR managers. Toby is also seen giving presentations about serous HR topics to the employees of Dunder Mifflin. ]]> 2022-12-09 17:37:40 UTC https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2415881933 KierstinRissman https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2415889016 In Module 6, Slide 2, We learn about serious laws in place that have to do with human resources in businesses. The more severe issue that could arise during employment that is taken care of or discussed with HR is discrimination. The link above is from a government website outlining what employment discrimination is, how to report if you feel you have been discriminated against, and your rights as an employee. An HR representative from the company you are employed with is responsible for never discriminating against employees, or even potential employees, as well as dealing with reports of potential discrimination inside the company workplace as well. ]]> 2022-12-09 17:45:42 UTC https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2415889016 KierstinRissman https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2415998022 In Module 6, Slide 7, We learn that HR is responsible for hiring and firing employees. This can be necessary to be done through Human Resources employees because of the legality of terminating an employee. Human Resources in a company are employees that have extensive schooling or certifications to ensure that the hiring and firing process is done legally. One huge fact I have found regarding firing employees is that, in Florida, we are an at-will employment state. This means that employers may fire or terminate an employee for any reason they want other than illegal reasons like discrimination. The link posted outlines the full law governing at-will employment. ]]> 2022-12-09 19:41:14 UTC https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2415998022 KierstinRissman https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2416009170 In Module 6, Slide 7, Communication, We learn about effective and ineffective business communications. The article above is from Slack, a platform that allows teams or organizations to add users and chat with each other, which I have used in a previous job and actually really enjoyed. The article explains ways you can be effective in your business communications with management and employees. PArticularly important to me, for managers, I feel it is very important to ask for feedback from team members in your communications. Employees are known to respond better and generally be happier when they feel their opinion or voice is heard. ]]> 2022-12-09 19:54:30 UTC https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2416009170 KierstinRissman https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2416150594 In Module 6, Slide 3, We learn about the different types of management and leadership styles. A great example of an autocratic leadership style is Dwight when he becomes branch manager at Dunder Mifflin. He quickly changes rules without any input or opinions from his employees, and thus creates huge issues in the office as no one is happy anymore. He even changed the two-ply tissue to single-ply...]]> 2022-12-10 01:35:22 UTC https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2416150594 KierstinRissman https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2416152459 In Module 6, Slide 1, Motivation, We learn about why motivation is important in the workplace. Research has proven that the more motivated employees are, the more money the business earns. In this episode, Andy is acting as the Branch Manager at Dunder Mifflin Scranton. He is trying to come up with new ways to motivate his employees to meet the sales quota. Funny enough, his silly tactics of offering to get a tattoo on himself if the team meets the goal, actually works, and the sales quota gets met. It is important for businesses to have a solid plan in place to be able to continually motivate employees so they stay productive and the business stays profitable. ]]> 2022-12-10 01:41:37 UTC https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2416152459 KierstinRissman https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2416153173 In Module 7, Slide 1, Leadership, We learn about the leadership role in a business. Listed are common job functions and traits associated with being a leader vs. being a manager. This article from LinkedIn explains the difference between a manager and a leader. It is important to note that you can be a manager, while being a good leader, too. ]]> 2022-12-10 01:44:03 UTC https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2416153173 KierstinRissman https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2416155213 Module 6, Slide 3, Leadership, we review leadership styles. Opposite of Dwight, Michael as a manager or leader possesses a very Laissez-Faire, and even most times, emotional leadership style. He cares about his employees and clients and connects with them on an emotional level to show support and foster motivation. He also never makes decisions for the whole office, he always brings up issues to the staff and asks for opinions, and sometimes even votes, on what the decisions should be. ]]> 2022-12-10 01:51:12 UTC https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2416155213 KierstinRissman https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2416158499 In Module 8, Slide 4, We learn about different ways businesses can manage Quality Management. One program that is becoming increasingly popular with companies is participating in Lean Six Sigma. Recently, my company has chosen to have staff become certified in Six Sigma and I took advantage of learning this program and became certified in Six Sigma. Learning this quality control process helps the business identify waste within the company and allows employees and management to come up with a plan to improve processes to become more efficient. ]]> 2022-12-10 02:02:30 UTC https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2416158499 KierstinRissman https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2416162182 In Module 8, Slide 3, We learn about the importance of Quality Control in a business. Creed Bratton is the sole employee of Dunder Mifflin Scranton responsible for quality control. He clearly has given up on his responsibilities, and in this episode, he skips out on performing his duties of quality control checks at the paper distribution warehouse. This became a huge mistake. There was a mistake that caused an obscene graphic to be printed on paper that was given to a school district. This mistake ended up costing Dunder Mifflin a lot of money. They lost the school district as a client, as well as made the news for the blunder, causing them to lose even more clients. This is a great example of how important quality control is for even small businesses. ]]> 2022-12-10 02:15:09 UTC https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2416162182 KierstinRissman https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2416163664 Through the course of this project, I have made many references to the Office, as it is my favorite show, and is truly relatable. The show does a great job of making me laugh, and I was able to connect a lot of things we learned in this course to how a business is run or should be run, through the show. This article does a great job of showcasing what we can learn about being a manager from The Office and Michael Scott himself. ]]> 2022-12-10 02:19:59 UTC https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2416163664 KierstinRissman https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2416167383 In Module 8, Slide 4, We learn about TQM, Total Quality Management. The Malcolm Baldrige Award is given to United States companies that exceed the quality standard and shows the awarded businesses have been able to implement and keep an exceptional level of Total Quality Management. The winner for the Service category of 2021 was MidwayUSA. The business is an internet-based retail company that employs over 600 employees and had a gross sale total of over 700 million dollars. The company is ranked in the top 3 percent of customer satisfaction for internet retailers and clearly exceeded their sales and revenue growth for the year. This business is a great example of how addressing and implementing a great TQM process can lead your business to be extraordinarily successful. ]]> 2022-12-10 02:31:42 UTC https://padlet.com/KierstinRissman/k6r4dyir04hkmrrv/wish/2416167383