https://padlet.com/jenniferboyle1/k594dw7fae5sees8 Gathering your challenges and successes from the last Quarter en-us 2020-10-07 10:43:32 UTC 2020-10-13 14:29:36 UTC hello@padlet.com https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824799715 Very little response, services overwhelmed ]]> 2020-10-13 13:37:14 UTC https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824799715 https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824829157 Video calls for HTC clients from client and advisors' home]]> 2020-10-13 13:43:11 UTC https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824829157 https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824829949 Video call as a channel is being offered to HTC clients ]]> 2020-10-13 13:43:21 UTC https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824829949 https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824840202 Janet doing presentation to food bank volunteers

]]> 2020-10-13 13:45:40 UTC https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824840202 https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824844706 4. more investment for LCAs in tech
4. newer BPLs still want to meet LCA contacts face to face - if possible]]> 2020-10-13 13:46:45 UTC https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824844706 https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824845201 Loaded with more work from other projects]]> 2020-10-13 13:46:52 UTC https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824845201 https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824846547 Working from home means we lack human contact. ]]> 2020-10-13 13:47:11 UTC https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824846547 https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824847211 * Either: 
a. Consolidation when IT equipment 
b. Reduced to Emails, much more difficult to contact. 
* Lack of a human contact.

]]> 2020-10-13 13:47:20 UTC https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824847211 https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824857676 Monthly meetings with stakeholders to update on UC ]]> 2020-10-13 13:49:43 UTC https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824857676 https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824867101 Longer for the research projects - really exasperating. Going through the motions. Feels like cramming data together. Quality over quantity perhaps? So much more out of them if you could spend longer on them. Ideally not less than 6 months.
- written into grants about working with BPLs?
- small offices don't have the time to be involved in research. How do we change that?
- more time to get each of the offices involved (building relationships, "time to bring people with us")
- time to pilot parts of our research]]> 2020-10-13 13:51:57 UTC https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824867101 thomaswilliams14 https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824867908 Stakeholder engagement in certain areas - LCAs aren't always keen on engagement with specific stakeholders ]]> 2020-10-13 13:52:08 UTC https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824867908 https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824872326 Actually lost some contacts during Lockdown, telephone numbers changes. Totally reliant on DWP otherwise (at least for a large region). It has been helpful to provide a direct phone number for JobCentres. No urgency for LCA contact. Less involvement in projects as the LCAs are fighting fires. Exchanged emergency phone numbers, which helped LCAs and JobCentres stay in touch - should this be revised?]]> 2020-10-13 13:53:07 UTC https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824872326 thomaswilliams14 https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824875013 LCAs don't want us to be part of their stakeholder engagement. Lockdown and corona has only made that more the case - stakeholder conversations become emails and so if you're not on those emails, you can't get involved. ]]> 2020-10-13 13:53:45 UTC https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824875013 thomaswilliams14 https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824879610 DWP engage with partnership managers not necessarily BPLs

]]> 2020-10-13 13:54:51 UTC https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824879610 https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824880370 4. research projects - high expectation of availability to do work, always at your desk etc.
4. challenges of home working with family at home
4. loss of presence in outreach locations during pandemic - some LCAs now using video tech]]> 2020-10-13 13:55:02 UTC https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824880370 https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824882621 * Stakeholder integration has meant a less intimate relationship and so Case Studies have suffered. ]]> 2020-10-13 13:55:34 UTC https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824882621 https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824892516 * Editing tableau data and draw it out for trends. 
* Meant getting involved with more local research teams. ]]> 2020-10-13 13:57:46 UTC https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824892516 https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824896563 * Understood what the need was in the local community. ]]> 2020-10-13 13:58:40 UTC https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824896563 thomaswilliams14 https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824897433 A lot depends on who's managing the relationship with the DWP at a senior level]]> 2020-10-13 13:58:51 UTC https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824897433 thomaswilliams14 https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824900057 DWP have asked for concerns to be raised through the senior partnerships manager. ]]> 2020-10-13 13:59:27 UTC https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824900057 https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824900439 * Working more closely with local research so they can improve funding. ]]> 2020-10-13 13:59:32 UTC https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824900439 thomaswilliams14 https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824906653 Some LCAs are protective of their stakeholder relationships. ]]> 2020-10-13 14:01:00 UTC https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824906653 https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824908107 * Much stronger relationships across the district. ]]> 2020-10-13 14:01:20 UTC https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824908107 https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824911525 * Dedicated newsletter and newsfeed. ]]> 2020-10-13 14:02:09 UTC https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824911525 thomaswilliams14 https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824912338 Being out of the office and meeting up with colleagues, not visiting LCAs]]> 2020-10-13 14:02:21 UTC https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824912338 thomaswilliams14 https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824914503 First couple of months of lockdown, before the research project, wasn't clear what we should be doing. ]]> 2020-10-13 14:02:52 UTC https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824914503 thomaswilliams14 https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824916626 LCAs have found it easier not to engage with us. We can't just drop in and they can ignore our emails.]]> 2020-10-13 14:03:20 UTC https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824916626 https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824916843 * Home LCA understands role better and have improved support. ]]> 2020-10-13 14:03:23 UTC https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824916843 thomaswilliams14 https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824921704 Not being able to see how advisers are doing their work, trying to understand it from a distance has been challenging. ]]> 2020-10-13 14:04:27 UTC https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824921704 thomaswilliams14 https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824925524 It feels like a jigsaw when you start - it's not clear how everything fits together without seeing things in person. Can't even put a face to a name.

]]> 2020-10-13 14:05:20 UTC https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824925524 https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824928219 * Managed to get hold of an LCA that pre-lockdown had been incommunicado. ]]> 2020-10-13 14:05:56 UTC https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824928219 https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824932116 - struggled to meet targets (specifically for F2F targets) in Lockdown and the pandemic
- physical space in JobCentres after recruitment of Job Coaches lacking, and priority given to DWP
-

]]> 2020-10-13 14:06:48 UTC https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824932116 https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824946776 * Tightening up the definition of the BPL role. ]]> 2020-10-13 14:10:06 UTC https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824946776 https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824949582 * Be good to have consistency across 
* Be able to be a bit more sure of ourselves as BPLs when dealing with LCAs both home and in district.
* ]]> 2020-10-13 14:10:44 UTC https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824949582 thomaswilliams14 https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824961870 Particularly for new starters, it's difficult to build relationships. There should be more regular meet-ups. National don't have to attend, could be something we organise.

Important to meet up in person to discuss issues. 

Introductory video chats with new starters has worked well. ]]> 2020-10-13 14:13:18 UTC https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824961870 https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824974281 * Integrating Universal Support/Help to Claim with Local and National Services. ]]> 2020-10-13 14:15:52 UTC https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824974281 thomaswilliams14 https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824975014 Some of the job doesn't feel relevant now, post covid. Needs clarity. Outside of research, what are we supposed to be doing if stakeholder engagement isn't working?]]> 2020-10-13 14:16:01 UTC https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824975014 https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824980967 2020-10-13 14:17:17 UTC https://padlet.com/jenniferboyle1/k594dw7fae5sees8/wish/824980967