I was also assigned to review relevant files as part of my learning process. Throughout the day, I was under the supervision of Encik Juhan Mokhrij, who guided me in understanding the documents and their importance in the division.

Overall, my first day provided a clear understanding of my role and expectations during this internship.

This first month may be tough, but I am here to learn and grow. Every challenge is a step forward. I’ll stay patient, do my best, and trust the process. I’ve got this! 💪✨

I also designed the presentation slides and background, ensuring they were professional and aligned with LZNK’s corporate identity.

Additionally, I assisted in the preparation for the Risk Register Meeting (Session 1/2025) with all risk owners. This involved organizing documents and ensuring all necessary materials were ready for discussion.

This experience enhanced my skills in meeting preparation, document organization, and presentation design.

• Distributed the Quality Management System (QMS) file for LZNK MS ISO9001:2015 to each division.

• Made necessary updates and amendments to several contents of the file to reflect the latest version.

• Ensured each division received the most up-to-date version and confirmed understanding of changes.

  
  

  Communication Skills Enhancement

• Observed and learned effective communication techniques within the workplace

• Practiced formal and informal communication with staff to improve interpersonal skills.

Organizational Structure Familiarization:

• Studied the internal structure of the organization.

• Reviewed and understood the organizational chart.

• Learned about the roles and responsibilities of each division and department.

• I Learned proper telephone answering techniques as an operator under the guidance of Puan Afiqah.

• Practiced polite greetings, call transfers, and recording messages accurately.

• Understood the importance of professionalism and clarity in handling calls.

 Photo Organization for Internal Audits:

• Collected and arranged photographs from previous internal audits.

• Sorted images according to district zakat offices and respective divisions.

• Ensured proper labeling and systematic filing for documentation purposes.

 Slide Presentation Update

• Reviewed and updated presentation slides for upcoming briefing sessions.

• Made corrections, included relevant visuals, and ensured alignment with the organization’s branding and messaging.

• Coordinated with supervisor for final review and approval.

• Completed the preparation of slides for an upcoming briefing session.

• Ensured the content was clear, concise, and visually engaging.

• Verified accuracy and relevance of information prior to submission for review.

Submission of Application Form to Mr. Ridzuan

• Delivered the completed application form to Mr. Ridzuan for verification.

• Obtained official stamp and acknowledgment of receipt as confirmation.

Submission of Application Form to Procurement Division

• Submitted the verified application form to the Procurement Division.

• Ensured the form was received for further checking and processing.

• Updated and prepared the Quality Management System (QMS) file for divisions that did not have a copy.

Prepared Copies of the QMS File

• Made 6 complete sets of the QMS file to be distributed to the respective divisions.

• Assisted in creating new files for the Quality Procedure documents in line with the MS ISO 9001:2015 standards.

• Reviewed existing documents and made necessary updates to ensure accuracy and consistency with the latest procedures and policies.

• Ensured that each document was filed systematically and in the correct section according to the standard format used by the division.

  Labeling of Files

• Prepared proper labels for each Quality Procedure file to reflect the correct title, code, and document number.

• Arranged the labeled files neatly in the designated cabinet for easy access and reference by the staff.

• Assigned to prepare 44 official copies of the ICT Quality Procedure (Support) document (LZNK-PS-PKO4), which includes guidelines for ICT hardware/software/network maintenance, and verification and calibration of equipment.

• Conducted final quality checks, organized the documents neatly, and reported the completed task to the supervisor for distribution.

• Assigned to prepare 44 copies of two official documents: Zakat Interpretation and Muzakki Certification Management and Zakat Collection Agent Appointment Management.

• Printed, reviewed, and photocopied the documents, ensuring all copies were complete, legible, and well-organized.

• Updated the quality procedure documents for Zakat Collection Agent Management, Zakat Property Interpretation and Muzakki Certification Management, and Zakat Collection Agent Appointment Management.

• Submitted the updated documents to En. Fakrurazi bin Salleh for the Division Head’s signature.

• The documents were subsequently reviewed by En. Mohammad Zaidi bin Azizan and approved by Dr. Mohd Faisal bin Mustaffa.

• Reviewed, organized, and updated physical and digital files according to category and year.

• Archived outdated documents and replaced them with the latest versions where applicable.

• Assisted in creating the organizational chart for the Office of the Chief Risk & Compliance Officer.

• Helped identify the structure, position titles, and reporting lines for all relevant staff within the division.

• Ensured the chart was clearly formatted, accurate, and aligned with the official organizational hierarchy.

• Prepared and photocopied slides and brochures for the ISO Syariah course, intended for all Division Heads and Chief Officers of the District Zakat Offices.

• Ensured that all materials were accurate, clear, and professionally formatted to support the course objectives.

• Coordinated the distribution of the printed materials to all relevant participants ahead of the training session.

• Assisted in preparing the hall for the MS ISO course conducted by guest speaker En. Idrus Ali.

• Arranged seating, audio-visual equipment, and other necessary facilities to ensure a smooth event.

• Coordinated with the organizing team to confirm all logistical needs were met prior to the course.

• Served as secretariat for the Quality Training courses on Values Management System MS2300:2009 and Shariah-Based Quality Management System – Requirements and Guidelines.

• Managed the arrangement and oversight of food and refreshments for course participants.

• Ensured all necessary equipment and materials were prepared and maintained throughout the training sessions.

• Acted as secretariat for the course Introduction to MS 1900:2014 Management System from Shariah Perspective conducted by En. Idrul bin Ali.

• Coordinated course logistics, including participant registration, materials distribution, and venue setup.

• Managed on-site arrangements to ensure the smooth running of the training session.

• Assisted in designing a new layout for the division’s workspace on Level 6.

• Contributed ideas to improve space efficiency, functionality, and staff comfort.

• Coordinated with relevant teams to ensure the proposed layout met operational needs.

Participation in Google Meet Webinar by Maintenance and Construction Division

• Attended a Google Meet webinar organized by the Maintenance and Construction Division.

• Gained insights into current maintenance strategies, procedures, and ongoing projects.

• Engaged actively in the session and took notes for internal sharing and reference.

• Updated the Quality Procedure PK04 for the management of ICT hardware, software, and network maintenance.

• Prepared and photocopied 42 copies of the updated procedure document.

• Carried out the cancellation of the previous version of the procedure to ensure proper document control.

• Performed the cancellation process for the previous master document related to the ICT Quality Procedure PK04.

• Ensured all relevant records were updated to reflect the cancellation status.

• Communicated the cancellation to the appropriate personnel to prevent the use of outdated documents.

• Assisted in delivering forms and memos on behalf of En. Fariq, Puan Syafiqah, and En. Fakhrol Irwan to En. Wan Nabil on the 9th and 10th floors.

• Updated and photocopied 42 copies of the Quality Procedure document for Management of Zakat Collection via Salary Deduction (LZNK-PTK-PKO3).

• Executed the cancellation of the previous version of the Quality Procedure document (LZNK-PTK-PKO3) to maintain proper document control.

• Updated the Quality Procedures in accordance with MS ISO 9001:2015, ISO/IEC 27001:2022, and ISO/IEC 27701:2019 standards for PK-05 Management of Collection Receipts.

• Ensured all procedural changes aligned with current compliance and quality requirements.

• Coordinated document revisions and prepared the updated versions for review and approval.

• Prepared photocopies of the Quality Procedure document for Core Collection – Management of Zakat Receipt (LZNK-PTK-PK05).

• Ensured all copies were clear, complete, and accurately reproduced.

• Organized and arranged the documents for distribution and further use.

• Assisted Cik Fariq in preparing the front page for 10 copies of the Information Security and Privacy Risk Register.

• Ensured the front pages were correctly formatted and clearly labeled.

• Organized the copies for proper filing and distribution.

• Assisted En. Fariq in conducting the briefing and preparation for the Stage 1 Certification Audit of ISO 27001:2022 & ISO 27701:2019.

• Supported logistical arrangements for the event held at the Seminar Hall, Level 2.

• Ensured all necessary documents and equipment were prepared to facilitate a smooth audit process.

• Prepared the Information Security and Privacy Risk Register document in accordance with ISO/IEC 27001:2022 and ISO/IEC 27701:2019 standards.

• Reviewed the document for completeness and compliance with required format and content.

• Obtained necessary signatures for endorsement and official verification.

• Recorded a video for Annex A 5.15 Physical Security Control to be presented to the auditor during the opening of Stage 1 Audit.

• Ensured the video content clearly demonstrated relevant physical control measures as per ISO/IEC 27001:2022 requirements.

• Participated in a short workshop session in the afternoon to support audit readiness and team coordination.

• Attended workshops with Division Heads at Seminar Room 1, Level 2, and a separate session with the ICT Unit to discuss internal processes and system updates.

• Collected signatures for the document LZNK-SKKMRR-ISPMS-P2-007: Personal Data Management Procedure from En. Juhan Mukrij, Pn. Sarina, and En. Ridzuan, in their capacity as Deputy Chief Executive Officers.

• Also assisted in finalizing and obtaining endorsement for the Document & Record Management Procedure to ensure compliance with internal standards.

• Participated in a surprise inspection at the Kubang Pasu District Zakat Office alongside the Head of Compliance and Risk Unit, Pn. Sarina.

• Assisted in reviewing financial documents, invoices, and related records to ensure compliance with internal procedures and policies.

• Observed and documented findings for reporting and further follow-up by the Compliance Unit.

• Submitted the Personal Data Verification Form to Pn. Aini, Head of the Information Technology Division.

• Ensured the form was accurately completed and delivered to the appropriate recipient.

• Confirmed receipt and followed up as necessary for documentation purposes.

• Delivered 5 sets of Quality Procedure documents to multiple divisions located on Level 5.

• Divisions included: Internal Audit & Integrity, Sedekah & Dana, Development & Muallaf, and Distribution Division.

• Ensured each division received the correct set and acknowledged receipt for internal tracking.

• Delivered Quality Procedure documents to several key divisions on Level 10.

• Recipients included: Legal Secretariat Division, Chief Executive Officer’s Office, and the Director of the Centre for International Zakat Studies of Kedah.

• Ensured documents were properly handed over and acknowledged by the respective offices.

• Conducted Stage 1 certification audit for Lembaga Zakat Negeri Kedah (LZNK) against ISO/IEC 27001:2022 (Information Security, Cybersecurity and Privacy Protection) and ISO/IEC 27701:2019 (Privacy Information Management).

• The audit was performed by a cybersecurity specialist who reviewed LZNK’s documentation, policies, and procedures related to information security and privacy management.

• Assessed LZNK’s readiness for the Stage 2 audit by verifying compliance with the standards and identifying areas for improvement.

• Responded promptly to incoming calls.

• Assisted callers by addressing their inquiries and directing them to the appropriate department.

• Ensured courteous and professional communication throughout the call.

• Participated in a teamwork activity to facilitate the relocation of the division’s equipment and documents.

• Collaborated with colleagues to ensure the relocation process was smooth and organized.

• Assisted in cleaning and reorganizing the workspace to prepare it for use at the new location.

Preparation of Stage 2 Audit Poster

• Designed and prepared a poster to announce the upcoming Stage 2 audit.

• The poster included important information such as the audit date, scope, and involved parties.

• Ensured the poster design was attractive and easy to understand for all staff members.

• Assisted Ustaz Firdaus in compiling total zakat collection data and calculating the portion allocated to amil based on the allowed percentage.

• Helped distribute the remaining zakat amount under Needs-Based Schemes, including monthly aid, education, and housing support.

• Verified figures and documents for accuracy and prepared a summary report for internal reference.

• Took official leave in conjunction with the Hari Raya Haji (Aidiladha) celebration.

  
  

• Assisted Ustaz Firdaus in collecting and organizing zakat-related fatwas issued between 1970 and 2000 for official documentation purposes.

• Reviewed, arranged, and categorized the fatwas based on year, topic, and issuing authority to ensure clarity and ease of reference.

• Ensured all documents were accurately recorded, digitized (if applicable), and aligned with LZNK’s archiving and compliance standards.

• Assisted in handling Ustaz Zikri’s travel allowance claim by preparing and reviewing the supporting documents and claim form.

• Submitted the completed Borang Kenyataan Tuntutan Elaun Perjalanan to the Human Resources (HR) Department for processing.

• Ensured all details were accurate, signed, and in accordance with the internal claim submission procedures.

• Created a digital awareness poster on the proper disposal of personal data, in line with LZNK’s data protection and information security policy.

• Included key messages such as “Dispose with Care”, “Shred Before You Share”, and reminders to destroy documents containing sensitive information securely.

• Shared the final poster design with the supervisor and prepared it for distribution via staff notice boards, email, and internal communication channels.

• Designed and printed EKSA-compliant tagging labels for drawers, stationery, documents, and personal items to support office organization and standardization.

• Laminated the labels for durability and assigned them to the appropriate locations based on category (e.g. “Stationery”, “Documents”, “Personal Use”, etc.) for all staff.

• Ensured all tagging followed LZNK’s EKSA guidelines, and assisted in placing the labels in their designated areas to prepare for inspection or internal audits.

• Went to the Asset Management Unit to collect laminated sheets and other necessary materials for EKSA labeling and office organization.

• Helped answer incoming calls and supported basic front desk operations to ensure smooth office communication during the activity.

• Designed EKSA awareness posters with key messages such as energy-saving reminders, cleanliness practices, and workspace organization tips, to be displayed around the office for staff awareness.

• Attended the Pelaksana ISPMS Meeting Kali 1/2025 held at Dewan Aras 1, Dato’ Mahmood, alongside officers and heads of division.

• Assisted in preparing PowerPoint slides for the ISPMS meeting presentation, ensuring the content was clear, structured, and aligned with the meeting agenda and objectives.

• Attended the Pelaksana ISPMS Meeting Kali 1/2025 and prepared the official meeting minutes, ensuring all decisions and action items were accurately recorded and documented.

• Designed EKSA awareness posters focusing on cleanliness, energy-saving practices, and proper workspace arrangement, to be displayed within office areas.

• Participated in a gotong-royong activity to clean and organize the office space in line with EKSA standards, including tidying shelves, labeling, and arranging files.

• Assisted in organizing the Syariah Library, including arranging books, cleaning shelves, and labeling materials to ensure a neat and systematic setup.

• Helped prepare the meeting hall for a session with Dato’ Sheikh Zakaria, involving updates and discussions on the upcoming Stage 2 Audit preparation.

• Took notes during the meeting and prepared the official minutes, ensuring accuracy, clarity, and timely submission to the division for review and filing.

• Participated in Al-Quran recitation session as part of the daily spiritual routine and departmental encouragement for positive work culture.

• Assisted at the front desk by answering incoming calls and directing enquiries to the appropriate officer.

• Delivered an official form to En. Ridzuan for further processing and ensured it was received and acknowledged accordingly.

• Assisted En. Fariq in preparing the tentative schedule letter for the upcoming audit, ensuring the structure and timeline were clearly outlined.

• Designed and compiled PowerPoint briefing slides for internal presentation related to audit preparation and staff awareness.

• Submitted an official document to Level 9, ensuring it reached the intended department and was handed over securely

• Prepared the tentative PowerPoint slide for the Stage 2 audit, ensuring the schedule and key activities were clearly presented.

• Handled incoming calls, took down important messages, and directed inquiries to the appropriate personnel.

• Created a routine log book to systematically record call details, follow-ups, and daily tasks for reference and accountability.

• Updated existing reports related to audit preparation, ensuring all information was accurate, up-to-date, and aligned with current progress.

• Answered incoming calls, noted important messages, and relayed them to the respective officers for immediate action.

• Submitted and completed the souvenir request form as instructed.

• Prepared a total of 4 souvenir items for event/official use.

• Assigned to prepare awareness slides for ISO/IEC 27001:2022 & 27701:2019 certification audit.

• Referred to audit posters, EKSA guidelines, and security protocols for accurate content.

• Designed clear and concise slides covering audit objectives, staff responsibilities, and reminders.

  
  

• Received an official visit from UUM supervisor, Dr. Aznita, as part of internship monitoring.

• Briefed Dr. Aznita on internship tasks, including audit preparations, ISO documentation, and ongoing responsibilities.

• Provided updates on work progress, challenges faced, and achievements throughout the internship period.

• Assisted Ustaz Firdaus from the Syariah Division in calculating zakat contributions.

• Reviewed and verified necessary financial figures before final calculation.

• Ensured accuracy and compliance with current zakat rates and Syariah principles.

• Carried out venue preparations for the ISPMS Certification Audit scheduled for one week.

• Ensured the audit room and surrounding areas were clean, organised, and equipped with necessary materials.

• Checked availability of documents, files, and stationeries required by the audit team.

• Coordinated with relevant departments to ensure smooth logistics and accessibility throughout the audit duration.

• Participated in the opening ceremony of Audit Week alongside Dato’ Syeikh Zakaria, auditors, and auditees.

• Acted as secretariat to assist with event coordination and on-site arrangements.

• Assisted in registration, seating arrangement, and preparation of documents for the session.

• Continued role as secretariat for the second day of Audit Week.

• Managed and arranged meals (breakfast, lunch, and tea) for auditors and auditees.

• Ensured smooth coordination and time management during meal breaks.

• Provided on-ground support to facilitate a smooth audit process throughout the day.

• Carried out final day responsibilities as secretariat during the closing session of Audit Week.

• Oversaw the souvenir and gift presentation ceremony, ensuring smooth coordination and proper item arrangement.

• Entrusted with a special task to accompany auditors from CyberSecurity Malaysia to the airport.

• Provided hospitality by bringing auditors on a short visit around Alor Setar before departure.

• Assigned to temporarily replace staff at the front desk to manage incoming phone calls.

• Answered calls professionally and redirected enquiries to the appropriate officers or departments.

• Recorded important messages and ensured timely follow-up.

• Maintained courteous and efficient communication throughout the session.

“I came like a seed eager to grow, and you watered me with knowledge, trust, and kindness.”

Thank you to all LZNK staff for your patience, guidance, and support throughout this journey.
This experience will always hold a special place in my heart.
May we meet again someday, in shaa Allah.