Demonstrating digital transformation - Theme 1: Design thinking - The benefits of getting comfortable being uncomfortable in the problem space by Sarah Knight

2023-11-28 11:44:06 UTC

Creative process (considered a natural fit for Exeter) being in the problem space enables solutions to be created.

2023-11-28 11:44:44 UTC

Directing thoughts and actions towards solutions.

2023-11-28 11:45:58 UTC

Split between UX and focus on organisational capability.

2023-11-28 11:46:49 UTC

Mismatch between senior leaders want instant solutions versus longer term planning and product development.

2023-11-28 11:48:04 UTC

Make considered evaluations of tools and approaches, as mistakes can be costly (an out of sector example)

2023-11-28 11:48:36 UTC

Senior leadership needing to see that digital is more than technology

2023-11-28 11:50:21 UTC

It helps senior leaders realise it's more than just the technology - it's about people and process.

Creating scenarios of how tools could be used, it can sway a conversation away from pre determined ideas that senior leaders hold.

2023-11-28 11:51:46 UTC

2023-11-28 11:53:45 UTC

Exeter is focusing on the wider digital experience, not currently deep diving into L&T

2023-11-28 11:55:07 UTC

Significant resource is going in to the wider digital experience for students, enrolment was cited as an example. Investment not just going toward L&T activity. There is realisation of a holistic digital experience

Having an in house team

2023-11-28 11:58:11 UTC

The group thought that having a dedicated team like Exeter, to drive digital transformation was a positive thing.

2023-11-28 11:58:57 UTC

What is the balance between centralised consistent approach and allowing local solutions to meet eg subject need

2023-11-28 11:59:45 UTC

People need to have an understanding of the capabilities of technology with realistic perimeters.

2023-11-28 12:01:07 UTC

Design thinking can enable staff to consider solutions,

Digital transformation vs Digital Services (IT) is there a conflict

2023-11-28 12:03:06 UTC

2023-11-28 12:05:19 UTC

Resource imbalance between the physical estate and digital estate.

2023-11-28 12:06:50 UTC

Are newcomers to DTX prone to over complicated expensive projects?

2023-11-28 12:08:09 UTC

Silos and complexity. We never challenge the cost of complexity, challenge of change and maintain.... does it add value.

2023-11-28 12:09:55 UTC

It is not always clear who owns what - systems and processes (and in governance)

2023-11-28 12:10:57 UTC

Control and consistency of systems that allow academic freedom and choice - a very challenging situation

Constructive and positive challenge

2023-11-28 12:11:40 UTC

Need to challenge the long held norms.

2023-11-28 12:14:24 UTC

Agree a uniformity of approach, practice has to be challenged, but if there is a real need for change and it can be justified, then change should be cosidered.

2023-11-28 12:16:21 UTC

Design thinking, is it a long process. It can be short or long, a iterative approach is often good to create a design loop that is constantly revisited.

2023-11-28 12:19:59 UTC

Mapping processes with multiple teams is really useful to share understanding of challenges and potential soluitons.

2023-11-28 12:22:00 UTC

Processes can be seen as individuals item - it's very personal for them and resistance to change can be easily observied

2023-11-28 12:23:58 UTC

Taking the conversation from doing things because we need to do... to actually understanding digital transfomation and driving change.

2023-11-28 12:25:37 UTC

The top table needs to understand their role, enabling the institution to change and not be delve into detail. Digital leadership .... is key to drive change.

2023-11-28 13:44:38 UTC

Using the Iceberg model. Start with the problem at the top and then build out and downwards to what the issues are, what the systems may be that need reviewing, continue until you identify the real issue

2023-11-28 13:45:40 UTC

How to avoid group think, there is always a chance that when you a group of participants that reinforce or focus in to issues that may not be real focus.

2023-11-28 13:49:15 UTC

Design thinking can be good at breaking down silos through the various activities such as ideation.

2023-11-28 13:53:56 UTC

Feasibility ,viability and desirability....

By going through the process you create a solution that may not delivereable, but as you boil it down, you maximise what is possible from the tools, funding that you may have

2023-11-28 13:56:34 UTC

Real lack of definition or terms being used across the sector. Do we need a glossary of terms for the sector, defining what we actually mean as a sector.

2023-11-28 14:02:30 UTC

Exeter are working up their design principles as part of their journey, the group suggested that Jisc could help by publishing a sector wide glossary -

2023-11-28 14:09:35 UTC

Could Jisc help benchmark practice across the sector. Enabling comparison across the sector in digital transformation, ambition etc

2023-11-28 14:11:48 UTC

Development opportunities for University Board Members - Could the sector offer support for the often no educational members of boards.

2023-11-28 14:13:45 UTC

How can universities actually measure the impact of digital transformation. Successful transformation so that you could allow comparison between apples and pairs.

2023-11-28 14:16:54 UTC

Is there a model that can actually demonstrate impact and value beyond ROI, how do we influence senior members of exec or board to take a leap of faith in non financial measures for improving student and staff benefits.

Going where the problems are...

2023-11-28 14:18:51 UTC

empowering and creative space for innovative solutions for issues.

Finding the right people to ask...

2023-11-28 14:23:45 UTC

Broaden your search for participants in the process of design thinking, don't always go for the obviously engaged students, members of staff and wider stakeholders

Using personas is a really engaging and fruitful process.

2023-11-28 14:25:39 UTC

Design thinking to co-create Hyflex learning spaces

2023-11-28 14:41:55 UTC