I writing to express my dissatisfaction with your hotel service. I went to Samarkand to participate in an international conference from April 15-18.

Despite having booked the hotel in advance, there was no space double bed room for me and my husband. Although I had the recording of my order, your manager said that there was a problem with the online booking system. And we had to stay in single rooms. Moreover, there were so many problems with the bathroom.

Firstly, water is leaking from the tap. Secondly, the toilet did not flush. The worst thing was poor wi=fi connection. I talked to the hotel manager again, but he did not help.

I want you to compensate our money and make your hotel facilities more convenient.

Yours sincerely,

Munirabonu Rakhmonova.

I am writing to express my dissatisfaction with the service I received during my recent stay at your hotel.

I stayed at the Sunrise Grand Hotel from 5 July to 8 July 2025. Unfortunately, several problems arose during my visit.

Firstly, the room I received was not properly cleaned and had a strong unpleasant smell. Secondly, the air conditioner was not working, and despite several complaints, it was neither repaired nor replaced.

Thirdly, the breakfast service was poorly maintained, and food often ran out early with no alternatives offered.

There was no apology at any point, and I feel strongly that the quality of service was far below what I expected from a hotel of your standard.

I would like a partial refund for the inconvenience I experienced. I also suggest that your management review the cleaning and maintenance procedures to ensure better service for future guests.

I look forward to receiving your response and a suitable resolution to this matter.

Yours faithfully,

Xilola Xoldorova

I’m writing to complain about your new dormitory, from 8-9 th September (last year)

I booked a room online and received confirmation letter. But after come and see the Dormitory I surprised that there’s no good environment as you advertised. For example, there’s no warm water, old charging places, and no elevator

I suggest you to make your dormitory better before advertising it.

Your faithfully

Mehrangiz

While checking in thetpy didn’t accept my international passport. They wanted me to check in with my local passport.

However, the recipient maintained the rule of the hotel it was. I produced only my international passport. He also rejected me. Your staff didn't want to solve my problem and never showed me any options. I feel strongly that it was poor organised. In addition, there was no apology at any point. Your staff should be trained to be more welcoming. I want compensation.

Yours faithfully, Rayhon Begmatova