Travel Tax White Board by Iza Mantalaba-Bedural https://padlet.com/iza1119/jow924jb3dtjmdie en-us 2022-10-25 03:04:10 UTC 2022-10-25 03:40:13 UTC hello@padlet.com Annoyance iza1119 https://padlet.com/iza1119/jow924jb3dtjmdie/wish/2354718536 -Long lines

-Distant counters from check in counters

-System offline/ cc offline

-Slow processing/ long service

-Inconsistent processing

-Wrong information given by external partners

-Rude frontliners

-"Hingi ng bente"

-Lack of focus when pax is entertained

-A lot of documents needed to process or claim refunds or discounts


]]> 2022-10-25 03:05:59 UTC https://padlet.com/iza1119/jow924jb3dtjmdie/wish/2354718536 Expectations iza1119 https://padlet.com/iza1119/jow924jb3dtjmdie/wish/2354718700 ·       Fast transactions
·       Accurate information (reliable and knowledgeable)
·       Hassle-free
·       Various payment options available (gcash, paymaya, bayadcenter, credit and debit cards, etc.)
·       Professional manner
·       To be accommodated
·       Warm and friendly frontliners

]]> 2022-10-25 03:06:09 UTC https://padlet.com/iza1119/jow924jb3dtjmdie/wish/2354718700 Delights https://padlet.com/iza1119/jow924jb3dtjmdie/wish/2354744228 -   All travel tax counters will have the same standard to promote quality of service.


- Competent Frontliners

- Courteous

- Polite

- Short Lines

- Transparent transactions

- Empathetic

- More Payment Options

- Pleasant appearance of Front Liners

- Clean Environment

For the Online

- User friendly interface
- More payment options
]]> 2022-10-25 03:27:58 UTC https://padlet.com/iza1119/jow924jb3dtjmdie/wish/2354744228