Agree and select a process within your group. (Select a process with repeated issues/ opportunities for improvement)

List 4-8 high-level process steps. List the first and last steps in the process, then fill in the other major steps in between. Always include a verb and a noun. 

List the output of the process step (there may be more than one, so you may have multiple rows representing the same step).

List the customers that use or need the output of each step. 

List the input that is needed for each step (there may be more than one). 

List who supplies the input.

Continue from the Activity (1): SIPOC or select a new process within your group.

Use the shapes given to draw a process flowchart.

Analyse the process

Identify a problem

Develop problem statement

Identify major categories that contribute to the problem.

Identify the causes

Complete fishbone diagram