Maybe you know, handbags are used general, expecially female from 18 to 30 years olds. The first objectives is that within a year, one thousand products will be sold. The second is to gain an estimated profit of 1 billion VND. To achieve the objectives, use need to do the promotional channels, such as use make video to post on social media net working site facebook, youtube to promote our handbags.

Because most social network users are young people – the target customers

Beside, we are going to offer discounts products on the Valentine’s day and the birthday to create a buzz.

The discount can be upto 75%. It’s very interesting to get a celebrity endosement.

We think that Son Tung MTP, because he is very famous acter to young people in VN, who are our target customer. Addition, we put his face on the poster and hang poster on the strees to promote a brand.

To organize a fashion show. I think making a plan is really important problem.

I will choose location at the AEON Mall Ha Dong on 10 October 2021. The name’s show is The Future, so I will hold this event at the night from 8 to 10 p.m.

Next , the stage will be decorated luxury with prom dresses.

Number of seats about 400 and arrange according T-Shape. This fashion collection is Cong Minh who is designer. I will invite Minh Tu model attend my event.

Types of promotions used social media, banner, poster completion. The responsibility of promotional coordinator is going to write press release and plan and run advertising. The last, the stage manager has to set up stage and test lighting and audio.

To: saledepartment@dino.com

Subject: Order no. 176 – Shirt 

Dear Sirs,

We refer to our order no. 176 on 03 October for shirt has now been delivered.

We have examined the shipment carefully and to our great disappointment, find that they are not of the quality we ordered.

The shirts do not match the samples you sent us. The quality of some them is so poor that we feel that a mistake has been made in manufacture process. There are some missing buttons and skipped stitches. Besides, the shirt is color faded.

The goods do not match the requirements of our company. We have, therefore, no choice but to ask you to take the goods back and  replace them with new ones of the quality we ordered. We have no choice but to ask you compensate us for the shipping cost.

If you can replace the items, we are prepared to allow the agreed delivery time to run from the date you confirm that you can supply the correct goods.

We look forward to hearing from you.

Yours faithfully,

Ha Nhung 

Export Manager

Thanh Hoa, Viet Nam

Firstly, you need to know what you want to achieve. You should have a clear idea want a refund or an apology.

Secondly, effective complaints may damage the company’s reputation in some way. The company may concern even when their customers say they will tell friends, in the worse case, they may talk via social media

Next, You should aim high and get personal. Most companies have their own complaint procedure from getting to dealing with complaints on the company website or via Google. Reach the right person to get a response to your complaint. 

After that, even though you may be angry, don't get mad, get even. You remember to get calm before emailing or phoning to complain. They should be sure that they are right to complain.

Finally, if you don't get the response that you want. If you are not satisfied with the response, they can ask to speak to the manager. One thing for sure, they need to keep  polite and clear  attitude to achieve what the want.

Here are effective complaint tips. Please apply it thoroughly to bring high efficiency.

The first, attractive presentation. As you can see here, let’s start with a slide. In the slide sessions, you should use more visual aids such as transparencies, diagrams, pictures, charts, etc. Moreover, you need to should contain limited and essential information only. Next, about the content session, your story should be adapted to the audience, concise, and focused on the topic. Your ideas have to be well and have the potential to convey the required information. Moreover, you should summarize the presentation at the end. Besides, the speaker is also an important factor in making an attractive presentation. Before beginning, wait and develop eye contact with the audience. Focus on conveying your message well and use positive body language. To have a good presentation, you should rehearse and practice the presentation. Stand with feet far apart maintaining a good balance, use confident gestures and use short and simple words. You have to try gain and maintain audience interest by using positive quotes, humor, or remarkable fact and encourage more questions from the audience. Ensure all tools and equipment to be used in the presentation are working well.