Each outlet has a sit-in dining area for 30 people and operates from 10am to 10pm (following shopping mall operation hours). There are typically 4 roles in each outlet: supervisor (including assistant supervisor), server, cashier, kitchen staff. The outlet supervisor reports to an Area Manager (oversees 3 outlets).

Like many F&B establishments in Singapore, Delectable Foods faces difficulty in recruiting and retaining staff in the outlets. To address this issue, it attempts to actively train its staff in all the different work areas to ensure operational productivity and as part of staff development. However, high turnover has resulted in ad-hoc training sessions conducted by the more senior staff. There are no existing documented materials on work tasks. 

With this background and the below video, complete the pre-design & development job aid found on Page 1 of Written Assignment 1a.

The store operates from 10am to 10pm (following retail operation hours). The retail team comprises of 4 roles: retail manager, retail supervisor, retail staff and cashier.

Like many retailers in Singapore, First Departmental Store faces difficulty in recruiting and retaining quality retail staff. To address this issue, it attempts to actively train its staff in all the different work areas to ensure operational productivity and as part of staff development. While there are documented standard operating procedures in place (SOPs), it has not been revised for the past few years.  

With this background and the below video, complete the pre-design & development job aid found on Page 1 of Written Assignment 1a.

The organization operates from 8am to 6pm from Monday to Friday (production team work an additional half day on Saturdays compared with their colleagues in office). The production team comprises of 3 roles: production manager, production supervisor and production staff.

Due to difficulties in hiring young Singaporeans for production, Precise Engineering Pte Ltd has sourced for production staff from countries such as Malaysia, Bangladesh, China and Philippines. There are no existing documented materials on work tasks as all manufacturing knowledge has been passed verbally from the experienced seniors (pioneers) to the junior production staff.

With this background and the below video, complete the pre-design & development job aid found on Page 1 of Written Assignment 1a.

The corporate office operates from 8am to 6pm from Monday to Friday and houses departments such as sales, customer service, human resources, corporate services and operations.  Each department generally comprises of 2 roles: manager and executive.

Dyna Electric has a core base of Singaporeans in its corporate team. Organizational systems and processes have been defined and established to guide work functions of all departments.

With this background and the below video, complete the pre-design & development job aid found on Page 1 of Written Assignment 1a.