Tough Conversations by https://padlet.com/samsamsoo777/jibvbo4ia2uw5eek Please share your thoughts and point of view. Thank you! en-us 2021-08-23 03:06:08 UTC 2021-08-26 04:39:11 UTC hello@padlet.com https://padlet.net/icons/png/1f613.png Seek to understand the underlying cause of the problem. https://padlet.com/samsamsoo777/jibvbo4ia2uw5eek/wish/1697699603 2021-08-26 04:27:43 UTC https://padlet.com/samsamsoo777/jibvbo4ia2uw5eek/wish/1697699603 Calm and gentle (non-aggressive) tone used when approaching the problem. https://padlet.com/samsamsoo777/jibvbo4ia2uw5eek/wish/1697702426 2021-08-26 04:29:09 UTC https://padlet.com/samsamsoo777/jibvbo4ia2uw5eek/wish/1697702426 https://padlet.com/samsamsoo777/jibvbo4ia2uw5eek/wish/1697702500 Using positive words, showing empathy & understanding the other person’s situation/perspective, having a no-blame attitude, being negotiable & staying objective]]> 2021-08-26 04:29:12 UTC https://padlet.com/samsamsoo777/jibvbo4ia2uw5eek/wish/1697702500 https://padlet.com/samsamsoo777/jibvbo4ia2uw5eek/wish/1697703548 Julia's tone of voice was gentle when she ask, "Could I have missed it?" when following up with the project dateline]]> 2021-08-26 04:29:45 UTC https://padlet.com/samsamsoo777/jibvbo4ia2uw5eek/wish/1697703548 Reach a compromise as a solution that accomodates both parties. https://padlet.com/samsamsoo777/jibvbo4ia2uw5eek/wish/1697704836 2021-08-26 04:30:25 UTC https://padlet.com/samsamsoo777/jibvbo4ia2uw5eek/wish/1697704836 Putting on the lens of other's party perspective and situation https://padlet.com/samsamsoo777/jibvbo4ia2uw5eek/wish/1697705208 2021-08-26 04:30:35 UTC https://padlet.com/samsamsoo777/jibvbo4ia2uw5eek/wish/1697705208 Her tone of voice was calm n collected she didn’t show her frustration. https://padlet.com/samsamsoo777/jibvbo4ia2uw5eek/wish/1697705348 She was polite when she clarify with daisy if I hv missed her submission report. She put herself in the wrong to make daisy feel less wrong. ]]> 2021-08-26 04:30:40 UTC https://padlet.com/samsamsoo777/jibvbo4ia2uw5eek/wish/1697705348 Avoid accusations during the process of clarifying - "Could I have missed it?" instead of "You didn't..." https://padlet.com/samsamsoo777/jibvbo4ia2uw5eek/wish/1697709308 2021-08-26 04:32:32 UTC https://padlet.com/samsamsoo777/jibvbo4ia2uw5eek/wish/1697709308 Reinforce the timeline for the project. https://padlet.com/samsamsoo777/jibvbo4ia2uw5eek/wish/1697709760 2021-08-26 04:32:47 UTC https://padlet.com/samsamsoo777/jibvbo4ia2uw5eek/wish/1697709760 Maintaining a positive, problem-solving mindset to avoid escalations. https://padlet.com/samsamsoo777/jibvbo4ia2uw5eek/wish/1697714052 2021-08-26 04:35:03 UTC https://padlet.com/samsamsoo777/jibvbo4ia2uw5eek/wish/1697714052 Both compromised and understood each other's needs and difficulties. https://padlet.com/samsamsoo777/jibvbo4ia2uw5eek/wish/1697715632 2021-08-26 04:35:42 UTC https://padlet.com/samsamsoo777/jibvbo4ia2uw5eek/wish/1697715632