09:50 AM: Kilim Mangrove Booking

10:00 AM: Rongo Holidays (driver details)

12:00 PM: Ensure the guests arrived safely at Langkawi

12:08 PM: AIP Holidays quotation

07:20 PM: AIP Holidays quotation

08:32 PM: AIP Holidays Enquiry

08:35 PM: Called Ramada Hotel Chinatown to prepare breakfast for guests (take away)

• Chat customers

• Customers enquiry

11 - 03 PM

• AIP Holiday quotation

• Maldives quotation - Fayad

• Thailand Quotation - Royal Thai Holidays

• Rashveen inbound quotation - Thailand trip planning July (2 pax)

• Customers enquiry

03 - 4 PM

• Lunch

04 - 7.00 PM

• Turkiye quotation (Erhan)

• Invoice RONGO Holidays

• Customer enquiry

• Hotel confirmation

• Called hotel, Sunway Putra Hotel & Bayview Langkawi - RONGO Holidays

• Sanjeev quotation (Sept & Dec - 8 pax)

• Rajes Abz Cus - Italy Swiss new Sept Itinerary

• Good way Travel & tours quotation - inbound sept

• Customer enquiry

12 PM - 2 PM

• AIP Holidays quotation

• Chat Surya Jaya Turkiye (Jan 2026)

• MK transport - give details itinerary for Mr Ilango arrival

03 - 4 PM

• Lunch

04 - 7:30 PM

• Divakhari Abz Cus - Beijing quotation

• Shashank - Kashmir quotation

• Noraidah - send PDF version for Turkiye itinerary (FIT)

• Rashveen - Redo the quotation for Thailand July

• Called Sunway Hotel and Bayview Langkawi again to get email and confirm the availability of the room

• Royal Thai Holidays - request the quotation

• Check the price for Chiang Mai Elephant Sanctuary

• PDF Version for RONGO Holidays - inbound

• Customer enquiry

• Ate breakfast

• PDF Version for Thailand July Trip

11 AM - 1 PM

• PDF Version for Inbound November 6 pax

• Email Sunway Putra Hotel (Room reservation)

• Called Sunway Putra Hotel to reply the email

• Royal Thai Holiday - Bangkok quotation

• Customer enquiry

1 PM - 2 PM

• Update the daily report

2 PM - 3 PM

• Customers enquiry

• Meeting with sales person from Howard Johnson KL

3:45 PM - 4:45 PM

• Lunch

4:45 PM - 6:45 PM

• Check flight ticket

• Follow up room reservation booking

• Follow up customers

• Bali quotation

• Bangkok quotation

• Customer enquiry

• FJ Holidays quotation

• Inbound quotation

11- 12 PM

• Customer enquiry

• Thailand (14 days - quotation)

• Flight ticket

• Email Sunway Putra Hotel

12-1 PM

• Refund form

• follow up

• Customer enquiry

• PDF Version for Thailand July Trip

11 AM - 1 PM

• PDF Version for Inbound November 6 pax

• Royal Thai Holiday - Bangkok quotation

• Customer enquiry

1 PM - 2 PM

• Customers enquiry

2 PM - 4:45 PM

• Customers enquiry

• Lunch

4:45 PM - 6:45 PM

• Check flight ticket

• Follow up room reservation booking

• Follow up customers

• Bali quotation

• Replied to customer enquiries via WhatsApp

• Checked hotel availability for Langkawi group booking

• Reviewed yesterday’s task list

11 AM - 01 PM

• Sent final itinerary for Singapore family tour (August trip)

• Contacted Genting SkyWorlds team for ticket quotation

• Updated company Google Calendar with upcoming tours

• Assisted walk-in customer with honeymoon package inquiry

• Printed travel documents for KL–Penang group

01 PM - 02 PM

• Replied to follow-up emails from customers

• Created quotation for Sabah 5D4N tour (10 pax)

• Prepared content with adam

02 PM - 04.30 PM

• Reply customer enquiry

• Lunch

04:30 PM - 06:30 PM

• Followed up pending payments from 3 customers

• Double-checked hotel confirmations for next week's departure

• Customer enquiry via Facebook Messenger

• Sent final itinerary for Singapore family tour (August trip)

• Replied to WhatsApp enquiries from 4 different customers

• Checked visa requirements for Indian travel (Malaysian passport)-New price

• Forwarded invoice to customer

11 AM – 01 PM

• Called and confirmed hotel rooms in Bangkok for Ms Jenisha from Mauritius

• Liaised with transport provider regarding Chiang Mai airport pickup

• Updated Bali FIT itinerary based on new customer request

01 PM – 02 PM

• Scanned and filed payment receipts

02 PM – 03 PM

• Created quotation for 4D3N Medan trip

• Finalised KL city tour itinerary for guest

• Customer enquiry

03 PM – 04 PM

• Lunch

04:45 PM – 06:30 PM

• Followed up on pending group booking payments

• Check flight ticket details for customer

• Emailed revised group itinerary to Thailand agent

• Responded to customer enquiry

• Checked availability for hotel rooms

• Sent balance payment reminder to customers

• Updated daily task report

11 AM – 01 PM

• Finalised itinerary Bangkok trip

• Customer enquiry about Visa

• Quotation inbound

01 PM – 02 PM

• Created invoice for Lombok trip (3 pax)

• Replied to customer regarding flight

• Enquiry

02 PM – 03:45 PM

• Lunch

03:45 PM – 04:45 PM

• Sent follow-up message to customers

• Discussed inbound price (transportation)

04:45 PM – 06:30 PM

• Customer enquiry

• Follow up

• MEETING MATTA X AMADEUS

3:00 PM - 6:30 PM

• INBOUND QUOTATION

• CANVA JAKARTA BANDUNG

• UPDATE INBOUND LIST (EXCEL)

• Attended a scheduled meeting with the KL Tower management team.

• Discussed collaboration opportunities and procedures for group ticket bookings.

• Inquired about:

  • Group pricing and commission structure for travel agencies

  • Available packages (observation deck, sky deck, sky box, etc.)

  • Terms and conditions for rescheduling or cancellations

  • Event day policies and any surcharges involved

3:00 PM – 6:30 PM: Inbound File Management

• Reviewed and updated all ongoing inbound travel files.

• Cross-checked hotel bookings, transfers, and domestic flights.

• Finalized pending details for upcoming arrivals (guest list, special requests, rooming list).

• Updated internal records and shared finalized files

• Follow up on enquiries

• Arrange Lalamove

• Check Swiss & Italy registration forms

12:00 PM – 4:30 PM

• Prepare Swiss & Italy name list

• Collect and check payment slips

• Issue payment receipts

• Handle new enquiries

• Follow up on Turkey tour payments

4:30 PM – 5:30 PM

• Lunch break

5:30 PM – 7:00 PM

• Update Western Europe rooming list

• Check and process flight tickets

• Issue receipts