TM 004 Transport & Tourism by Dennis Ooi https://padlet.com/shadowdenniszz/jffvsfytuzp2 Bus Eireann en-us 2017-10-25 23:50:58 UTC 2023-06-14 02:52:39 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/File.png 1. Define TQM shadowdenniszz https://padlet.com/shadowdenniszz/jffvsfytuzp2/wish/200644823 TQM is a style of management that tries to create a culture of quality throughout every part pf an organisation. Bus Eireann engages in the process of continous imporvement in methods and procedures to ensure a top quality bus service for its customers.]]> 2017-10-25 23:55:10 UTC https://padlet.com/shadowdenniszz/jffvsfytuzp2/wish/200644823 2. Explain the term TQM and describe how it can be of benefit to an organisation. shadowdenniszz https://padlet.com/shadowdenniszz/jffvsfytuzp2/wish/200645183 TQM= Empowerment + Quality Assurance + Teamwork 
TQM consists of empowerment, quality assurance and teamwork for it to work out. Each have their own respective job task to contributes to TQM. The benefits of TQM is customers are more satisfied, ensuring the repeat of business. Not only that, the reputation of the company is enhanced, attracting new customers and health ad safety is given priority and this benefits all. Besides that, employees are empowered which makes them feel motivated and loyal leading to increased job satisfaction. Lastly, it provides a greater efficiency because of continuous monitoring and improvement of all procedures in the business. ]]> 2017-10-25 23:58:22 UTC https://padlet.com/shadowdenniszz/jffvsfytuzp2/wish/200645183 3. Briefly explain the three Management Activities and Management Skills. shadowdenniszz https://padlet.com/shadowdenniszz/jffvsfytuzp2/wish/200645923 Management skills included Controlling, Organizing and Planning.
Controlling- Bus Eireann continuously monitors all procedures in the business ensuring an effective service is provided to customers. 
Organizing- Each city branch has a term of staff with clear lines of responsibility allowing for the smooth running of the company. 
Planning- The company will benefit enormously from the 10 year expansion plan called Track 21. All services will be upgraded. Planning is crucial to ensure the ongoing success of the business. 

Management skills included Leadership, Communication, Motivation.
Leadership- The activities of both drivers and garage staff are coordinated by a team of supervisors.
Communication- Staff receives training in customer care courses to ensure the company has a healthy communication network. The World Wide Web is used to interact efficiently with customers.
Motivation- Bus Eireann implements various programmes of training and development to keep employees motivated and interested in their work.  ]]> 2017-10-26 00:05:21 UTC https://padlet.com/shadowdenniszz/jffvsfytuzp2/wish/200645923 4. Draft the organisational structure for Bus Eireann shadowdenniszz https://padlet.com/shadowdenniszz/jffvsfytuzp2/wish/200646823 Organisational Structure ]]> 2017-10-26 00:14:34 UTC https://padlet.com/shadowdenniszz/jffvsfytuzp2/wish/200646823