https://padlet.com/kkneisler/jfasarrexex9 en-us 2018-10-20 19:30:19 UTC 2025-03-23 04:26:14 UTC hello@padlet.com kkneisler https://padlet.com/kkneisler/jfasarrexex9/wish/295110498 SMILE.  :)
"Hello, (insert name if known), how may I help you?" Be friendly, interested and willing to help. Be sure body language conveys warmth and approachability.]]> 2018-10-20 19:34:13 UTC https://padlet.com/kkneisler/jfasarrexex9/wish/295110498 kkneisler https://padlet.com/kkneisler/jfasarrexex9/wish/295110814 Listen intently and actively to the customer as they ask their question or relay their request. ]]> 2018-10-20 19:38:21 UTC https://padlet.com/kkneisler/jfasarrexex9/wish/295110814 kkneisler https://padlet.com/kkneisler/jfasarrexex9/wish/295111268 Paraphrase the customer's request and ask for more details if necessary. Help them narrow down their request if it is too broad or general. ]]> 2018-10-20 19:43:59 UTC https://padlet.com/kkneisler/jfasarrexex9/wish/295111268 kkneisler https://padlet.com/kkneisler/jfasarrexex9/wish/295112935 Answer the question or resolve the request with a smile. Refer them to someone who can help them promptly if you cannot.]]> 2018-10-20 20:06:48 UTC https://padlet.com/kkneisler/jfasarrexex9/wish/295112935 kkneisler https://padlet.com/kkneisler/jfasarrexex9/wish/295113303 Confirm with customer that their question has been answered or that their request has been fulfilled. Ask if there is anything else you can help them with. ]]> 2018-10-20 20:10:02 UTC https://padlet.com/kkneisler/jfasarrexex9/wish/295113303 kkneisler https://padlet.com/kkneisler/jfasarrexex9/wish/295113743 Thank the customer for stopping in the library. Thank them for their request and wish them a nice day with a smile!]]> 2018-10-20 20:15:40 UTC https://padlet.com/kkneisler/jfasarrexex9/wish/295113743