Work Process:

• Reported to Bahagian Hal Ehwal Pembangunan Pelajar & Alumni (BHEPA) at 8.00 a.m. for industrial training registration.

• Then directed to USM Sports Centre for departmental reporting.

• Participated in a brief self-introduction session with the sports centre team.

• Attended a briefing session conducted by Mr. Haja Mohiyideen (Assistant Youth & Sports Officer) regarding:
  ▪ Organisational structure
  ▪ Roles and responsibilities of the Sports Centre

• Took part in a facility tour, which included:
  ▪ Badminton Hall
  ▪ Gymnasium
  ▪ Sports Field
  ▪ Meeting room and other key areas

• Received explanation on facility booking systems (manual and digital).

• Observed walk-in booking procedures handled by staff.

Equipment / Tools Used / Observed:

• Manual booking logbook

• Online booking interface (overview only)

• Internal reference documents (briefly shown)

Related Theory / Practice (UMK Courses):

• Introduction to Sports & Recreation Management: Gained real-world insight into organisational setup.

• Operational Systems in Wellness: Observed booking process and front-desk workflow.

• Professional Communication: Practiced introductory self-presentation and team interaction.

Staff Members Met:

• Mr. Ariffin

• Mr. Ayie

• Mr. Khairil

• Mr. Prakash

• Mr. Farouk
  (Supervisor Mr. Eddie was on official duty)

Issues / Challenges:

• Supervisor unavailable during first-day briefing.

Solutions / Actions Taken:

• Engaged with other department staff for orientation and support.

• Made independent notes during briefing for future reference.

Reflection:

• A positive start to my industrial training.

• Gained initial exposure to the working environment in a sports-based department.

• Felt welcomed and excited to continue learning in the coming weeks.

• Appreciated the support and friendliness shown by the staff despite supervisor’s absence.

Work Process:

• Met with Mr. Eddie Norshamshidi bin Abd Rashid, Assistant Youth & Sports Officer and appointed Industrial Training Supervisor.

• Attended a short introductory session and received an overview of internship responsibilities.

• Accompanied Mr. Farouk for a site visit around the Mini Stadium USM.

• Visited cabin facilities located around the stadium compound.

• Received task briefing and hands-on guidance from Mr. Farouk on:
  ▪ Procedures to open and secure stadium cabins
  ▪ Safety steps and protocols during events or usage
  ▪ Handling of keys, equipment, and cabin logbooks

Equipment / Tools Used / Observed:

• Mini Stadium key set

• Logbooks for cabin and equipment access

• Safety chains and locking systems

Related Theory / Practice (UMK Courses):

• Facility Maintenance & Operations: Observed procedures for opening/closing recreational spaces.

• Event Management in Wellness: Learned the basic setup for supporting sporting events.

• Workplace Safety: Applied safety protocols in accessing public-use facilities.

Issues / Challenges:

• None encountered during this session.

Solutions / Actions Taken:

• Paid attention to procedures and took notes for future reference.

• Asked questions to clarify proper handling of cabin operations.

Reflection:

• A good start in understanding the operational aspect of sports facilities.

• Thankful to Mr. Farouk for sharing real-world procedures clearly.

• Gained insight into how team coordination and facility readiness are critical for event success.

• Looking forward to assisting in actual event setups and facility handling in the coming weeks.

Work Process:

Event Support – Sekolah Rendah Jenis Tamil Sports Day

• Assisted in activating the main power supply at Mini Stadium USM for a primary school sports day and house practice.

• Ensured proper electricity supply for:
  ▪ PA system
  ▪ Canopy areas
  ▪ Equipment zones

• Supported logistical arrangements requested by the school:
  ▪ Set up tables and chairs
  ▪ Prepared cones and sports gear
  ▪ Ensured facility access was ready and safe

Asset Maintenance – USM Bicycles

• Participated in a routine inspection of USM bicycles with Mr. Haja Mohiyideen (Mamu) and other staff members.

• Assisted in checking:
  ▪ Tire condition & air pressure
  ▪ Brake system functionality
  ▪ Frame structure & cleanliness

• Purpose: To ensure bicycles are safe and functional for student rental or activity use.

Equipment / Tools Used:

• Power switch panels and sockets

• Sports event equipment (cones, tables, chairs)

• Bicycle pump, tools for brake checks

• Bicycle inspection form (manual)

Related Theory / Practice (UMK Courses):

• Event & Recreation Management: Supported real-world event preparation and execution.

• Facility & Equipment Maintenance: Applied theory in maintaining and inspecting physical assets.

• Wellness Operations: Ensured safety, readiness, and efficiency in public-use facilities.

Issues / Challenges:

• Time-sensitive setup required good coordination with school representatives.

• Some bicycles needed minor air refill and cleaning.

Solutions / Actions Taken:

• Communicated clearly with staff and school liaison.

• Completed bicycle checks in teams to ensure all units were covered efficiently.

Reflection:

• A rewarding day that balanced event support and maintenance operations.

• Gained hands-on experience in managing facilities for external users.

• Enjoyed working alongside Mr. Haja and the team — their experience and guidance were valuable.

• Felt proud to contribute to a successful event for the local Sekolah Rendah Jenis Tamil.

Work Process:

• Unlocked the Mini Stadium USM cabin to retrieve logistics supplies and sports equipment as requested by teachers from Sekolah Jenis Kebangsaan Tamil.

• Ensured all borrowed items were recorded and checked before transport.

• Supported the school representatives in:
  ▪ Unloading their own event items
  ▪ Carrying cones, tents, and sound system equipment
  ▪ Arranging equipment at the track and field area

Equipment / Tools Used:

• Stadium cabin keys

• Inventory checklist

• Sports cones, tents, PA system items

Team Collaboration:

• Worked closely with Azam (intern partner) to complete all setup tasks efficiently.

• Communicated with school teachers to understand placement preferences and assist accordingly.

Related Theory / Practice (UMK Courses):

• Recreational Event Support: Assisted in physical setup for school-level sports event.

• Operations Management in Wellness: Applied practical skills in logistics handling and teamwork.

• Communication & Client Handling: Engaged respectfully with external stakeholders (school teachers).

Issues / Challenges:

• Needed to handle multiple items across open field terrain without trolleys.

Solutions / Actions Taken:

• Shared task loads with Azam for efficiency.

• Maintained communication with school teachers to ensure correct placement of equipment.

Reflection:

• Learned proper procedures in accessing secured storage (cabins).

• Experienced hands-on event logistics support with real external clients (SJKT teachers).

• Enjoyed working as a team with Azam — realised the value of cooperation in time-sensitive setups.

• Looking forward to ensuring smooth operation during the actual event day.

Work Process:

• Assigned to manage the service counter at the USM Sports Complex.

• Assisted users in booking the following facilities:
  ▪ Badminton Court
  ▪ Squash Court
  ▪ Futsal Court
  ▪ Football Field
  ▪ Mini Stadium

• Provided users with information related to:
  ▪ Facility availability and schedule
  ▪ Operating hours
  ▪ Booking rules and regulations

• Guided users through the manual booking process and explained procedures verbally.

Equipment / Tools Used:

• Booking record book (manual system)

• Sports equipment (e.g., footballs, cones, ping pong sets)

• Student ID (used as collateral)

Related Theory / Practice (UMK Courses):

• Facility Management: Applied booking procedures and customer service handling.

• Recreational Operations: Managed multi-sport equipment and coordinated usage flow.

• Communication & Client Service in Wellness: Practiced real-time communication with users.

Issues / Challenges:

• Some users were unsure about booking rules and procedures.

Solutions / Actions Taken:

• Gave clear and patient explanation of the booking process.

• Ensured accurate records were kept for all equipment borrowed and returned.

Reflection:

• Strengthened communication and service skills through direct interaction with facility users.

• Learned the importance of accurate scheduling and equipment tracking in ensuring smooth operations.

• Gained valuable hands-on experience in front desk and facility coordination responsibilities.

Work Process:

• Attended a Tadarus al-Quran session organised by Pusat Islam USM in collaboration with BHEPA.

• Participated in group recitation of selected juzuk with BHEPA staff and fellow interns.

• The session concluded with a brief tazkirah (religious reminder) about the spirit of Ramadan.

• As part of the Ramadan programme, a symbolic Hari Raya celebration was held.
  ▪ No food was served (as it was during fasting hours)
  ▪ Staff and interns gathered for a group photo session
  ▪ Moments were documented for internal media and records

Equipment / Tools Used:

• Al-Quran (physical or digital copies)

• Camera (for official photography and documentation)

Related Theory / Practice (UMK Courses):

• Spiritual Wellness: Reinforced the role of faith-based activities in holistic well-being.

• Event Management in Community Wellness: Observed the flow of simple internal programmes.

• Interpersonal Skills & Teamwork: Strengthened social bonding between staff and interns.

Issues / Challenges:

• No major issues were encountered.

• Ensured that the programme remained respectful of the fasting schedule.

Solutions / Actions Taken:

• Maintained a peaceful, focused environment suitable for Quran recitation.

• Assisted in ensuring smooth participation and orderly photography session.

Reflection:

• A spiritually uplifting experience that enriched my industrial training beyond routine tasks.

• Strengthened ukhuwah (bond) with BHEPA staff and fellow interns.

• Appreciated the opportunity to participate in a meaningful and reflective programme that aligned with Ramadan values.

• Learned that workplace culture includes spiritual and emotional wellbeing, not just operational duties.

• Work Process:

  • Assisted Mr. Ariffin in conducting a stock audit on kayak-related safety equipment.

  • Items involved in the audit:
    ▪ Life jackets
    ▪ Safety helmets

  • My responsibilities included:
    ▪ Counting each item accurately
    ▪ Checking for damages or wear (e.g., broken straps, faded color, torn padding)
    ▪ Cross-verifying with existing inventory records

  • Audit was documented using official stock check forms and updated in the department’s master inventory file.

  Equipment / Tools Used:

  • Kayak safety equipment (life jackets, helmets)

  • Stock check form

  • Filing system (master inventory log)

  Related Theory / Practice (UMK Courses):

  • Inventory Control and Risk Management: Applied stock audit and condition assessment skills.

  • Recreational Safety: Evaluated the integrity of personal safety equipment.

  • Teamwork in Operations Management: Collaborated effectively with supervisor.

  Issues / Challenges:

  • Some items showed signs of aging (e.g., faded colors, loose stitching).

  • Limited space in the storeroom required careful handling during reorganisation.

  Solutions / Actions Taken:

  • Segregated damaged items for repair or disposal.

  • Organised life jackets by size (S, M, L, XL) for easier access.

  • Cleaned and reorganised the storeroom to enhance safety and accessibility.

  Reflection:

  • Learned the critical role of equipment audits in ensuring user safety.

  • Gained hands-on experience in inventory checking and documentation.

  • Understood the value of systematic storage and accurate record-keeping in recreation facility management.

  • Thankful for the opportunity to work under Mr. Ariffin’s supervision and guidance.

Work Process:

• Continued duty at the counter at USM Sports Complex.

  • Handled reservation requests for:
    ▪ Badminton and Squash Courts
    ▪ Futsal Court and Football Field
    ▪ Mini Stadium

  • Provided users with updated schedules and booking guidelines.

  • Guided new users (especially semester break visitors) through the standard booking flow.

  • Oversaw the lending process of equipment such as:
    ▪ Footballs
    ▪ Table tennis sets
    ▪ Marker cones

  • Collected matric cards from borrowers and recorded items issued.

  • Inspected returned items to ensure good condition before releasing the IDs.

Equipment / Tools Used:

• Sports equipment (balls, paddles, cones)

• Facility booking logbook

• Matric ID tagging system

Related Theory / Practice (UMK Courses):

• Facility Scheduling – Applied structured time slot management.

• Client Relations & Communication – Engaged with users professionally and clearly.

• Inventory Control in Recreation – Practiced item tracking and condition checking.

Issues / Challenges:

• Limited number of bookings due to semester break.

• Some users were unfamiliar with the booking procedures.

Solutions / Actions Taken:

• Offered assistance to users unfamiliar with booking system.

• Took the opportunity to revise booking SOPs and improve workflow speed.

Reflection:

• Improved speed and accuracy in responding to booking and lending requests.

• Strengthened ability to work independently at the counter.

• Practiced clear explanation of rules and procedures to various users.

Work Process:

• Continued duty at the counter at USM Sports Complex.

  • Handled reservation requests for:
    ▪ Badminton and Squash Courts
    ▪ Futsal Court and Football Field
    ▪ Mini Stadium

  • Provided users with updated schedules and booking guidelines.

  • Guided new users (especially semester break visitors) through the standard booking flow.

  • Oversaw the lending process of equipment such as:
    ▪ Footballs
    ▪ Table tennis sets
    ▪ Marker cones

  • Collected matric cards from borrowers and recorded items issued.

  • Inspected returned items to ensure good condition before releasing the IDs.

Equipment / Tools Used:

• Sports equipment (balls, paddles, cones)

• Facility booking logbook

• Matric ID tagging system

Related Theory / Practice (UMK Courses):

• Facility Scheduling – Applied structured time slot management.

• Client Relations & Communication – Engaged with users professionally and clearly.

• Inventory Control in Recreation – Practiced item tracking and condition checking.

Issues / Challenges:

• Limited number of bookings due to semester break.

• Some users were unfamiliar with the booking procedures.

Solutions / Actions Taken:

• Offered assistance to users unfamiliar with booking system.

• Took the opportunity to revise booking SOPs and improve workflow speed.

Reflection:

• Improved speed and accuracy in responding to booking and lending requests.

• Strengthened ability to work independently at the counter.

• Practiced clear explanation of rules and procedures to various users.

SELAMAT HARI RAYA 😁

1. Activity / Task Performed:

• Conducted weed and insect control around the petanque court as part of early preparations for SUKAD Phase 2, an inter-desasiswa sports event involving all USM campuses and to be hosted at the Engineering Campus.

• Collaborated with fellow interns and staff to reposition and align football and futsal goalposts based on accurate field measurements and safety requirements.

2. Equipment / Tools Used:

• Pesticide and insecticide

• Manual pressure sprayer

• Portable football and futsal goalposts

• Measuring tape and marker cones

3. Work Process:

• Identified weed growth and potential insect breeding spots near the playing area.

• Applied pesticide solution evenly across targeted zones with safety precautions in place.

• Measured the field layout and repositioned goalposts with the help of team members to ensure they met standard dimensions and safety alignment.

4. Related Theory / Practice (UMK Courses):

• Facilities Management: Applied hands-on field maintenance knowledge to ensure safety and cleanliness.

• Sports Operations: Understood the technical standards and safety compliance in preparing sports facilities.

• Occupational Safety & Health in Recreation: Recognized the role of environmental and equipment safety in managing sporting spaces.

5. Issues / Challenges Faced:

• High temperatures during the day made it physically challenging to carry out spraying activities.

• Repositioning large goalposts required proper coordination and physical effort.

6. Solutions / Actions Taken (Enhanced Version):

• To avoid heat stress and ensure more effective results, I proactively scheduled the spraying task during the early morning when the weather was cooler and more suitable for outdoor work.

• I collaborated closely with fellow interns and staff, dividing tasks strategically to ensure the safe and accurate relocation of goalposts.

• This teamwork not only made the process more efficient but also fostered a positive working dynamic, demonstrating how communication and cooperation are vital in field operations.

7. Reflection & Learning:

• This experience gave me a clearer understanding of the importance of maintaining sports facilities that are clean, safe, and ready for use. I also gained practical insight into the technical aspects of preparing fields that meet proper sporting and safety standards. Working closely with both interns and staff allowed me to enhance my teamwork and field management skills—essential for real-world facility operations.

1. Activity / Task Performed:

• Assisted Mr. Sufian and Mr. Farouk alongside fellow interns in checking and counting the inventory of sports equipment and facilities such as javelins, cones, and benches.

• Participated in cleaning the surrounding areas of sports courts by collecting litter to maintain a tidy and hygienic environment.

• Carried out weed and insect spraying activities around the sepak takraw court to ensure it remained safe and ready for use.

2. Equipment / Tools Used:

• Inventory checklist and manual record forms

• Sprayer tank with selective herbicide and insecticide

• Cleaning tools (garbage bags, gloves, tongs)

• Sports inventory items: javelins, cones, benches, etc.

3. Work Process:

• Collaborated with staff to cross-check existing inventory against the records and identify any missing or damaged items.

• Walked through multiple storage points and courts to inspect the condition of equipment.

• Conducted spraying activities using appropriate herbicides specifically formulated for grassy sports areas, ensuring effective control without damaging the surface.

• Collected scattered trash and ensured the court surroundings were clean and user-friendly.

4. Related Theory / Practice (UMK Courses):

• Facilities & Equipment Management: Applied practical knowledge of inventory auditing, control, and documentation.

• Health & Safety in Recreation: Practiced hygiene and pest control to ensure sports areas meet safety standards.

• Environmental Management in Wellness: Understood the importance of clean and sustainable environments for recreational spaces.

5. Issues / Challenges Faced:

• Some equipment lacked identification tags or was not listed in the inventory, requiring manual verification.

• Unpleasant litter was scattered around courts, making cleaning tasks less comfortable.

• Identifying the correct type of herbicide suitable for grass-covered areas required attention to avoid damage.

6. Solutions / Actions Taken:

• Worked closely with staff to manually label and verify unlisted equipment for better inventory tracking.

• Divided cleaning zones among interns to complete the task efficiently and safely.

• Consulted staff before using any pesticide and carefully followed guidelines for application on sports turf to ensure effective results without harm.

7. Reflection & Learning:

• Through this multifaceted task, I learned the importance of proper inventory management to ensure that sports equipment remains adequate, functional, and always ready for use. Cleaning the courts taught me to value hygiene and the positive impact it has on user experience. The pest control activity gave me practical knowledge about choosing suitable herbicides for sports fields, highlighting how technical awareness is essential to protect both facilities and users.

1. Activity / Task Performed:

• Participated in a cleaning and organizing session alongside fellow interns and the USM Sports Complex staff.

• Tasks involved tidying up the table tennis room, gym room, and surrounding areas, including the proper arrangement of equipment and general housekeeping.

2. Equipment / Tools Used:

• Cleaning supplies (brooms, mops, trash bags, cloths)

• Storage shelves and cabinets

• Sports equipment (table tennis paddles, weights, gym mats)

3. Work Process:

• Collaborated with team members to clean various areas and properly store equipment in designated places.

• Removed unnecessary clutter and ensured safety pathways were clear for users.

• Interacted directly with staff for task coordination and received instructions for systematic cleaning procedures.

4. Related Theory / Practice (UMK Courses):

• Facility Management: Practiced space organization and cleanliness management in sports facilities.

• Communication & Client Service in Wellness: Engaged in real-time teamwork and communication.

• Professional Development in Wellness: Applied workplace soft skills such as cooperation, initiative, and responsibility.

5. Issues / Challenges Faced:

• Some equipment was misplaced or mixed up, requiring extra time for sorting.

• Communication gaps occasionally occurred during group coordination.

6. Solutions / Actions Taken:

• Worked together as a group to identify misplaced items and return them to their correct locations.

• Asked for clarification when needed and helped teammates coordinate tasks smoothly.

• Took initiative to clean hard-to-reach spots and ensure no areas were left unattended.

7. Reflection & Learning (Bullet Points):

• Understood the importance of teamwork in achieving a clean and organized environment.

• Learned that clean and well-arranged sports spaces improve safety, comfort, and user satisfaction.

• Improved my communication skills by interacting and cooperating directly with staff members.

• Experienced how collaboration and mutual respect contribute to a positive and productive work atmosphere.

• Gained practical insight into real workplace expectations, especially in service- and facility-based environments.

1. Activity / Task Performed:

• Involved in organizing and cleaning the sports equipment cabin with fellow interns.

• Assisted staff in identifying, sorting, and storing various athletics training equipment, allowing hands-on exposure to tools used in sports training.

• Learned about grass-cutting equipment and techniques from Mr. Farouk, including different types of grass blades and proper usage of tractors for field maintenance.

• Helped fulfill specific task requests from the sports complex staff, ensuring that all items and duties were handled efficiently and correctly.

2. Equipment / Tools Used:

• Athletics equipment (javelins, hurdles, cones, measuring tapes)

• Grass cutter and tractor

• Equipment storage shelves, labels, and organizing tools

3. Work Process:

• Cleaned and arranged items in the cabin, grouping them based on function and frequency of use.

• Identified and familiarized with sports tools previously learned only in theory.

• Observed and assisted in field maintenance work involving grass cutting techniques.

• Responded to staff requests promptly by preparing and delivering required items.

4. Related Theory / Practice (UMK Courses):

• Sports Equipment & Facility Management: Gained practical knowledge on equipment categorization, care, and placement.

• Turf & Field Maintenance in Recreation: Understood grass maintenance techniques and equipment usage.

• Workplace Communication & Professional Ethics: Practiced attentiveness, efficiency, and accountability in task execution.

5. Issues / Challenges Faced:

• Some equipment lacked clear labels, requiring verification and sorting.

• Initial unfamiliarity with field machinery and grass-cutting techniques.

• Need to quickly locate and prepare requested items during busy periods.

6. Solutions / Actions Taken:

• Collaborated with staff to verify equipment names and group them accordingly.

• Asked questions and observed carefully during field machinery briefing to understand the procedures.

• Stayed alert and organized to respond quickly and accurately to task requests.

7. Reflection & Learning (Bullet Points):

• Gained first-hand exposure to various athletics equipment and their training purposes.

• Learned the importance of systematic equipment management for operational readiness.

• Understood how correct grass-cutting methods using tractors help preserve field quality and player safety.

• Developed a greater sense of alertness, responsibility, and task ownership in daily operations.

• Realized the value of hands-on experience in reinforcing theoretical knowledge learned in class.

1. Activity / Task Performed:

• In addition to regular counter duty, I assisted together with fellow interns in cleaning and organizing the badminton hall.

• Tasks included sweeping and mopping the floor, arranging chairs, and ensuring the entire environment was clean, safe, and well-organized for user comfort.

2. Equipment / Tools Used:

• Cleaning equipment: broom, mop, bucket

• Chairs and movable seating units

• Facility checklists for cleanliness and arrangement

3. Work Process:

• Conducted thorough floor cleaning to prevent slippery surfaces and improve playing safety.

• Ensured all chairs were neatly arranged along designated spots without obstructing walkways.

• Checked for any misplaced items or debris and ensured the hall was ready for use.

4. Related Theory / Practice (UMK Courses):

• Facility Management: Applied knowledge in maintaining sports spaces to meet health and safety standards.

• Safety in Sports Facilities: Understood how cleanliness impacts the usability and safety of sporting environments.

• Professionalism & Work Ethics: Practiced responsibility, teamwork, and initiative through facility upkeep tasks.

5. Issues / Challenges Faced:

• Maintaining cleanliness in a large space required time, effort, and coordination.

• Ensuring detailed arrangement (e.g., symmetrical chair placement) needed patience and precision.

6. Solutions / Actions Taken:

• Divided tasks among team members to clean different zones efficiently.

• Cross-checked layout alignment and cleanliness before completing the task.

• Maintained communication and cooperation to speed up the process and meet standards.

7. Reflection & Learning (Bullet Points):

• Learned the importance of routine maintenance to ensure facilities are always ready and safe for public use.

• Realized that even simple tasks require teamwork, attention to detail, and a strong sense of responsibility.

• Understood that a well-maintained environment contributes greatly to the user’s experience and safety.

• Strengthened my work ethic and accountability, especially in performing behind-the-scenes tasks that often go unnoticed but are essential.

1. Activity / Task Performed:

• Assigned to manage the front counter at the USM Sports Complex.

• Handled bookings for facilities including:
  ▪ Badminton courts
  ▪ Squash courts
  ▪ Futsal court
  ▪ Volleyball court
  ▪ Mini stadium

• Provided users with information regarding court availability, booking hours, and reservation procedures.

• Participated in friendly badminton sessions with USM staff during lunch breaks and some evenings, as part of team-bonding following the recent fasting month.

2. Equipment / Tools Used:

• Manual booking record book

• Sports facility schedule sheets

• Badminton rackets and shuttlecocks (for leisure play)

3. Work Process:

• Assisted walk-in users with checking availability and guiding them through the manual booking process.

• Maintained accurate and up-to-date records of court bookings and ensured users followed the correct procedures.

• Joined badminton sessions with staff, allowing casual interaction and team engagement beyond work duties.

4. Related Theory / Practice (UMK Courses):

• Facility Booking Management: Applied real-time skills in scheduling, coordination, and system recording.

• Communication & Client Service in Wellness: Strengthened verbal communication and client-handling experience.

• Team Building & Leadership: Gained interpersonal and teamwork experience through informal engagement with staff.

5. Issues / Challenges Faced:

• Occasionally experienced peak-time booking requests, requiring quick decision-making.

• Needed to balance between counter duty tasks and responding to multiple user enquiries simultaneously.

6. Solutions / Actions Taken:

• Practiced effective time management by prioritizing tasks and responding calmly under pressure.

• Used clear and concise communication when guiding users to streamline booking flow.

• Built positive rapport with staff through leisure sports activities, enhancing working relationships and team synergy.

7. Reflection & Learning (Bullet Points):

• Improved my ability to manage bookings and user interactions in a dynamic sports facility environment.

• Learned the value of effective time management, especially during peak hours.

• Developed stronger communication and service delivery skills by dealing directly with users.

• Realized that engagement outside of formal duties, such as playing badminton with staff, can build trust and foster teamwork.

• Gained deeper appreciation for the responsibility required in managing and maintaining public-use sports facilities.

1. Activity / Task Performed:

• Received guidance from Mr. Ayie, Mr. Khairil, and Mr. Prakash (USM Sports Complex staff) on how to carry out line marking for a football field.

• The task involved calculating accurate field measurements based on official specifications and applying field lines using specialized tools and techniques.

2. Equipment / Tools Used:

• Measuring tape and marking string

• Line marking machine (chalk or paint-based)

• Cones and layout pegs for positioning

• Official football field layout guide

3. Work Process:

• Began by identifying key reference points on the field (e.g., center line, goal area, penalty box).

• Used measuring tape and layout strings to ensure accurate alignment and dimensions.

• Operated the line marking machine to draw clean, straight, and durable lines on the field.

• Worked closely with staff to learn practical tips for efficient and precise field setup.

4. Related Theory / Practice (UMK Courses):

• Sports Facility Maintenance: Applied technical knowledge in marking and maintaining quality playing surfaces.

• Measurement and Layout in Recreation: Practiced measurement accuracy and field planning.

• Sports Standards and Regulations: Understood how correct dimensions align with official sports guidelines.

5. Issues / Challenges Faced:

• Ensuring that all lines were straight and properly aligned required continuous checking.

• Outdoor weather conditions could affect paint visibility or field surface texture.

6. Solutions / Actions Taken:

• Frequently re-checked all measurements and adjusted the layout string before marking.

• Collaborated in a team to divide roles: measuring, guiding, and painting.

• Used appropriate marking techniques and equipment to ensure lasting and professional-looking results.

7. Reflection & Learning (Bullet Points):

• Gained hands-on experience in line marking techniques for sports fields.

• Learned the importance of precision and proper measurement in field preparation.

• Understood the use and maintenance of field marking equipment for long-term facility use.

• Realized that even basic field setup requires attention to detail, teamwork, and planning.

• Appreciated how accurate field layout plays a crucial role in the quality and fairness of sporting events.

1. Activity / Task Performed:

• Participated in a tent setup session guided by Assistant Sports Officer Mr. Haja Mohiyideen bin Liyakthalikhan (commonly known as Mamu), along with members of the USM Recreation Club.

• Learned how to assemble tents correctly, including erecting the frame, tightening the canvas, and stabilizing the tent structure on different types of ground.

• Later in the day, assisted Mr. Farouk in cleaning and organizing the Mini Stadium cabin, which involved indoor and outdoor tidying, as well as arranging stored sports equipment properly.

2. Equipment / Tools Used:

• Tent structure components: poles, canvas, pegs, ropes, and mallet

• Cleaning equipment: broom, mop, garbage bags

• Storage shelves and various sports equipment

3. Work Process:

• Divided into small groups to set up the tent step-by-step, with guidance from the officer and club members.

• Practiced proper anchoring techniques and ensured the canvas was tight and even.

• In the Mini Stadium cabin, cleaned floors, removed clutter, and organized equipment into accessible zones.

• Ensured the outer area was clean and free from hazards or obstacles.

4. Related Theory / Practice (UMK Courses):

• Outdoor Recreation Skills: Learned hands-on skills related to tent pitching, structure setup, and field preparation.

• Recreational Facility Management: Applied knowledge in maintaining facility cleanliness and functionality.

• Leadership & Teamwork in Recreation: Understood the importance of following instructions and group coordination for safe activity execution.

5. Issues / Challenges Faced:

• Uneven ground surface made tent installation slightly difficult.

• Some items in the cabin were not labeled or were disorganized, making sorting time-consuming.

6. Solutions / Actions Taken:

• Adjusted the tent structure to adapt to the terrain, using additional pegs and tension ropes.

• Worked closely with fellow interns and staff to sort items according to category and usage.

• Communicated effectively within the team to streamline both setup and cleanup tasks.

7. Reflection & Learning (Bullet Points):

• Learned practical tent setup techniques suitable for outdoor events and camping activities.

• Understood the importance of teamwork, instruction-following, and safety awareness in recreational fieldwork.

• Gained hands-on experience in facility maintenance, especially in keeping equipment areas neat and usable.

• Strengthened problem-solving and adaptability when working in varying physical environments.

• Recognized that even basic cleaning and organizing tasks contribute significantly to safe and efficient facility use.

1. Activity / Task Performed:

• Conducted a field inspection with Mr. Ayie to monitor the condition of the rugby field surface.

• The inspection aimed to ensure that the field was safe and suitable for sports use.

• Received practical guidance on rugby field line marking, including standard measurements and placement based on official rules.

2. Equipment / Tools Used:

• Measuring tape and line marking layout guides

• Observation checklist (field surface, hazards, markings)

• Field diagram based on official rugby specifications

3. Work Process:

• Walked through the field area with Mr. Ayie to identify any uneven surfaces, hazards, or areas requiring maintenance.

• Learned to identify and mark key zones on the rugby field, such as the try line, touch line, and 22-metre line.

• Discussed and reviewed line marking techniques, ensuring that measurements align with the standard structure of the game.

4. Related Theory / Practice (UMK Courses):

• Field Maintenance & Safety: Applied real-life knowledge of inspecting and maintaining playable sports grounds.

• Sports Rules & Field Layout: Gained technical insight into how field markings relate to gameplay rules.

• Sports Event Preparation: Understood the importance of pre-event inspection and line accuracy in professional settings.

5. Issues / Challenges Faced:

• Needed to pay close attention to ensure that all lines were correctly positioned and aligned.

• Some parts of the field had slightly uneven terrain which could affect gameplay safety if not checked.

6. Solutions / Actions Taken:

• Carefully followed step-by-step instructions by Mr. Ayie to ensure accurate field measurement.

• Took notes of areas that needed improvement and reported them to the staff.

• Discussed the correct methods of line placement based on rugby game structure for better understanding.

7. Reflection & Learning:

• Learned that field marking is both technical and rule-based, requiring precise measurement and understanding of the sport.

• Understood how field safety inspections help prevent injury and ensure optimal playing conditions.

• Developed a better appreciation for the behind-the-scenes work involved in sports facility preparation.

• Gained technical knowledge in rugby-specific field layout and marking.

• Strengthened my attention to detail and ability to follow standard procedures in field setup tasks.

1. Activity / Task Performed:

• Participated in a rugby field line marking session under the guidance of Mr. Ayie, Mr. Khairil, and Mr. Prakash.

• Learned to use black oil (minyak hitam) as a marking material, a method chosen for its durability—especially on fields exposed to rain or heavy activity.

• The task involved measuring and marking field lines in accordance with official rugby field specifications.

2. Equipment / Tools Used:

• Measuring tape and marking strings

• Line marking machine

• Black oil (used as paint for permanent field lines)

• Field layout guide for rugby dimensions

3. Work Process:

• Measured key zones of the rugby field using tape and layout strings to ensure accurate placement.

• Identified and marked rugby-specific lines including the try line, halfway line, and 22-metre line.

• Operated the line marking machine using black oil, under staff supervision, to produce clear and long-lasting lines.

• Reviewed each marking for alignment and accuracy throughout the process.

4. Related Theory / Practice (UMK Courses):

• Sports Facility Management: Gained hands-on experience in field preparation and marking maintenance.

• Technical Operations in Sports: Understood the application of durable marking methods for different environmental conditions.

• Sports Rules & Layout: Applied theoretical knowledge of rugby field structure in a practical setting.

5. Issues / Challenges Faced:

• Using oil as marking paint required more care to avoid smudging or overpainting.

• Ensuring accurate measurement for each line demanded concentration and teamwork.

6. Solutions / Actions Taken:

• Worked closely in a team to align measurements before applying oil paint.

• Maintained steady control when handling the line marking machine.

• Frequently referred to the field layout diagram to ensure compliance with standard specifications.

7. Reflection & Learning:

• Learned how to perform line marking using black oil for long-lasting results.

• Understood the importance of precision and measurement when preparing sports fields.

• Gained familiarity with the layout and zones of a rugby field, such as the try line and 22-metre line.

• Realized that field setup requires both technical skill and understanding of the sport’s structure.

• Developed teamwork and coordination abilities while executing a detailed field preparation task.

1. Activity / Task Performed:

• Assigned to manage the sports complex counter when no outdoor duties were scheduled.

• Handled bookings for various facilities including:
  ▪ Badminton courts
  ▪ Squash courts
  ▪ Football fields
  ▪ Other multi-purpose courts and mini stadium

• Provided users with accurate information on court availability, suitable booking times, and the correct booking procedures.

• Managed the borrowing and returning of sports equipment such as footballs, cones, and others.

• Ensured that users submitted their student ID cards as collateral, and checked equipment condition before returning the ID.

2. Equipment / Tools Used:

• Manual booking record log

• Sports equipment (footballs, cones, rackets, etc.)

• Student ID cards (as collateral during equipment loans)

3. Work Process:

• Attended to walk-in users by guiding them through the court booking process.

• Recorded all facility bookings manually and monitored availability.

• Issued sports equipment to users while collecting their ID as a deposit.

• Checked returned equipment to ensure it was in good condition before returning the ID card.

4. Related Theory / Practice (UMK Courses):

• Facility Booking & Logistics Management: Applied knowledge of handling reservations and scheduling.

• Communication & Client Service in Wellness: Practiced professional customer interaction and information delivery.

• Sports Equipment Handling & Responsibility: Understood inventory control and asset management in a sports setting.

5. Issues / Challenges Faced:

• Occasional overlap in booking requests, especially during peak hours.

• Some users were unclear about the booking or borrowing process.

6. Solutions / Actions Taken:

• Provided clear explanations on procedures and guided users patiently through the process.

• Maintained a detailed booking record to avoid double bookings.

• Checked all returned items thoroughly to ensure accountability and avoid damage claims.

7. Reflection & Learning:

• Gained experience in managing court bookings and sports equipment lending procedures.

• Strengthened my communication skills, particularly in handling user inquiries professionally.

• Learned the importance of systematic record keeping to ensure transparency and smooth operations.

• Developed a sense of responsibility and attentiveness in managing public-use assets.

• Understood how logistics and task organization are essential in the daily operations of a sports facility.

1. Activity / Task Performed:

• Performed routine counter duty at the USM Sports Complex to manage court bookings and sports equipment loans.

• Continued to improve customer service skills by handling user inquiries, checking facility availability, and managing equipment returns.

• Later, assisted alongside fellow interns in preparing the beverage stall for the upcoming Hari Raya celebration organized by BHEPA USM, to be held at the Engineering Campus.

• Responsibilities included:
  ▪ Arranging booth equipment (tables, small tents, drink containers)
  ▪ Ensuring all supplies were available for use
  ▪ Transporting cooking equipment (pots, gas stoves) from the USM Islamic Centre for the event

• Supported Sports Complex staff as part of the BHEPA team responsible for the beverages section.

2. Equipment / Tools Used:

• Counter tools: booking record book, user forms

• Sports equipment: balls, cones, rackets, etc.

• Event tools: plastic tables, chairs, water containers, cooking pots, gas stoves, canopies

3. Work Process:

• Provided users with facility information and managed bookings at the sports counter.

• Logged all borrowing and returning of equipment with verification through student ID.

• Worked in a team to move, clean, and arrange booth equipment for the event.

• Coordinated with staff from Pusat Islam USM to collect necessary cooking tools for the celebration.

• Verified all items were ready and functioning for the following day’s program.

4. Related Theory / Practice (UMK Courses):

• Facility & Event Management: Applied logistics and coordination skills in event preparation.

• Communication & Client Service: Practiced real-time interaction at the service counter and with university stakeholders.

• Leadership & Teamwork in Recreation: Gained experience in supporting multi-party collaborations for community events.

5. Issues / Challenges Faced:

• Time management was critical as two responsibilities (counter and event prep) had to be balanced in one day.

• Transporting bulky items like gas stoves required teamwork and care.

6. Solutions / Actions Taken:

• Organized tasks in shifts to ensure both counter and booth duties were covered smoothly.

• Communicated clearly with supervisors and event leads to understand the setup priorities.

• Collaborated with fellow interns to lift and transport equipment safely and efficiently.

7. Reflection & Learning:

• Strengthened my time management and multitasking abilities by balancing facility duty and event setup.

• Learned the importance of logistical planning and equipment readiness for successful event execution.

• Developed practical skills in coordinating with different departments (BHEPA, Sports Unit, Islamic Centre).

• Improved my teamwork, responsibility, and initiative in a real event environment.

• Understood that behind-the-scenes preparation is essential for smooth public programs and user satisfaction.

1. Activity / Task Performed:

• Participated directly in the Hari Raya Celebration organized by USM Engineering Campus, assisting the Student Affairs and Development Division (BHEPA) with the management of the beverage booth.

• Drinks served included iced tea (teh ais), pulled tea (teh tarik), and a special vanilla ice cream drink (Air Salero) in large serving dispensers.

• My responsibilities included:
  ▪ Ensuring the continuous availability of drinks throughout the event
  ▪ Maintaining cleanliness and order at the booth
  ▪ Washing used equipment (e.g., pots, jugs, containers) after the event
  ▪ Returning borrowed equipment (large pots, gas stove) to the USM Islamic Centre

2. Equipment / Tools Used:

• Beverage dispensers (balang minuman)

• Gas stove and large cooking pots

• Cleaning tools: dish soap, cloths, buckets

• Booth tables, signage, and bins

3. Work Process:

• Set up the booth area before the event and organized all beverage containers and serving tools.

• Monitored drink levels and refilled supplies as needed.

• Engaged with guests by serving drinks and responding to requests.

• After the event, cleaned all used equipment thoroughly and ensured safe return to their respective departments.

4. Related Theory / Practice (UMK Courses):

• Event Logistics & Management: Applied practical knowledge in event support, booth operation, and flow planning.

• Communication & Client Service: Practiced polite and efficient interaction with event guests and organizing staff.

• Professionalism in Wellness Operations: Understood responsibilities behind public event support roles.

5. Issues / Challenges Faced:

• Maintaining drink supply during peak times required quick coordination.

• Cleaning and organizing large utensils in limited space was time-consuming.

6. Solutions / Actions Taken:

• Worked with a team to rotate duties, allowing continuous service and restocking.

• Prepared cleaning zones post-event to ensure quick and effective washing.

• Coordinated with BHEPA and the Islamic Centre to return equipment safely and promptly.

7. Reflection & Learning:

• Learned how to manage a beverage station efficiently during a formal campus celebration.

• Gained logistics experience, particularly in handling equipment, preparation, and post-event cleanup.

• Improved my communication and teamwork skills while working with multiple campus departments.

• Understood the importance of planning, hygiene, and guest service in making events successful.

• Realized that behind-the-scenes contributions are essential for the smooth execution of public programs.

1. Activity / Task Performed:

• Performed regular counter duty at the USM Sports Complex by managing court bookings and equipment loans for both students and staff.

• Provided information regarding facility availability, booking rules, and usage guidelines.

• Attended a small committee meeting (AJK) led by Mr. Sharif, involving members of the SUKJAB (Inter-Departmental Sports) badminton organizing team.

• The meeting focused on:
  ▪ Match scheduling
  ▪ Umpire assignments
  ▪ Team coordination by zone
  ▪ Delegation of committee roles during the event

2. Equipment / Tools Used:

• Booking record book and user forms

• Sports equipment: shuttlecocks, rackets, cones, etc.

• Meeting materials: notes, event schedule draft, attendance list

3. Work Process:

• Attended to users at the counter, recording bookings and ensuring proper return of borrowed items.

• Participated actively in the SUKJAB meeting, listening to instructions, reviewing schedules, and understanding each committee member’s responsibility.

• Took personal notes for better understanding of sports event flow and task coordination.

4. Related Theory / Practice (UMK Courses):

• Sports Facility Operations: Applied knowledge in facility management and front-desk duties.

• Event Planning & Coordination: Understood committee structures and the importance of pre-event discussions.

• Communication & Decision-Making in Recreation: Learned how group decisions are made and issues are solved collaboratively.

5. Issues / Challenges Faced:

• Coordinating between daily duties and attending the meeting required proper time management.

• Some match arrangements needed realignment due to team or umpire availability.

6. Solutions / Actions Taken:

• Delegated counter tasks briefly while attending the meeting.

• Discussed and suggested practical solutions during scheduling conflicts.

• Noted responsibilities clearly and clarified any doubts with the organizing chairperson.

7. Reflection & Learning:

• Strengthened my understanding of tournament planning and coordination from a committee perspective.

• Improved communication and decision-making skills through participation in a structured meeting.

• Gained insight into event scheduling, role delegation, and issue resolution for sports competitions.

• Continued to sharpen my daily operational skills at the counter through user interaction and record management.

• Learned to balance multiple responsibilities while maintaining professionalism and focus.

1. Activity / Task Performed:

• Performed daily counter duty by assisting users with court bookings and sports equipment loans.

• Provided facility information and ensured proper return of borrowed items.

• Assigned to assist with the rugby field preparation for the PHANTOM SERIES 1.0 event scheduled for the following day.

• Tasks included:
  ▪ Installing flags at all four corners of the rugby field
  ▪ Placing safety foam padding on field posts to protect players
  ▪ Conducting a field inspection alongside staff to ensure the area was clean, level, and safe for gameplay

2. Equipment / Tools Used:

• Booking and loan record forms (manual system)

• Sports equipment

• Corner flags

• Safety foam padding

• Cleaning tools for field area

3. Work Process:

• Managed counter transactions with professionalism and courtesy.

• Worked as a team with fellow interns and staff to place markings and install necessary safety gear on the rugby field.

• Checked for field hazards (e.g., uneven ground, debris) and reported any issues found during inspection.

• Ensured the field was match-ready before the event setup deadline.

4. Related Theory / Practice (UMK Courses):

• Facility & Event Management: Applied knowledge in preparing and inspecting sports grounds prior to official events.

• Health & Safety in Sports: Practiced the implementation of safety precautions for player welfare.

• Teamwork in Recreation Operations: Gained experience collaborating under time constraints to meet event needs.

5. Issues / Challenges Faced:

• Ensuring the safety foam and flags were properly installed and securely fastened.

• Coordinating timing between counter duty and field setup responsibilities.

6. Solutions / Actions Taken:

• Divided tasks among team members to work efficiently under limited time.

• Double-checked all safety measures with staff before leaving the field.

• Maintained clear communication between counter staff and field team to ensure both tasks were managed smoothly.

7. Reflection & Learning:

• Learned the importance of detailed field preparation before sports events.

• Understood the role of safety equipment (foam padding, corner flags) in protecting athletes.

• Improved teamwork and task coordination skills during high-pressure situations.

• Gained experience balancing front-desk responsibilities with behind-the-scenes event logistics.

• Realized that a successful sports event begins with precise planning and timely preparation.

1. Activity / Task Performed:

• Volunteered to work on a weekend shift to gain experience managing the sports complex counter during off-days.

• Participated in the technical preparation and support for the PHANTOM SERIES 1.0, a closed rugby tournament featuring 8 teams from the Northern region.

• Responsibilities included:
  ▪ Managing court bookings and equipment loans at the counter
  ▪ Preparing necessary items such as rugby balls and field markers
  ▪ Inflating rugby balls prior to kickoff
  ▪ Organizing and checking all essential field equipment
  ▪ Maintaining field cleanliness and ensuring smooth setup and flow during the matches
  ▪ Observing the match to gain exposure to live tournament atmosphere and operations

2. Equipment / Tools Used:

• Rugby balls and pump

• Field setup materials (flags, cones, padding)

• Booking record book

• Cleaning tools for field maintenance

  
  

3. Work Process:

• Arrived early to prepare the rugby field before the match started at 9:00 AM sharp.

• Supported logistics by inflating balls, arranging equipment, and checking field layout.

• Alternated between counter duty and technical support with other interns.

• Ensured field remained clean and in good condition throughout the day.

• Observed the matches to understand real-time sports event management.

4. Related Theory / Practice (UMK Courses):

• Event & Sports Logistics: Applied practical skills in managing technical preparations for a formal tournament.

• Facility & Equipment Handling: Managed both back-end setup and front-end user services.

• Communication & Team Coordination: Interacted with external teams and worked with event personnel to ensure smooth execution.

5. Issues / Challenges Faced:

• Limited time to complete setup before tournament started.

• Balancing counter responsibilities while assisting the field team.

• Need to respond quickly to last-minute requests from participating teams.

6. Solutions / Actions Taken:

• Arrived earlier than scheduled to ensure all equipment was prepared before the event began.

• Rotated tasks with fellow interns to manage both counter and field efficiently.

• Maintained clear communication with staff and team representatives to coordinate urgent needs.

7. Reflection & Learning:

• Gained valuable experience working on a weekend shift and managing user needs during low-staff hours.

• Learned the importance of technical readiness and time management before a sports event begins.

• Improved my event coordination and problem-solving skills in a real competition setting.

• Understood how to interact professionally with external teams and support a larger-scale event.

• Developed adaptability by balancing multiple roles: counter assistant, equipment handler, and event support crew.

1. Activity / Task Performed:

• Attended the Hari Raya Celebration organized by BHEPA at PUMA Hall, which also included a farewell ceremony for intern Irfan.

• The event featured:
  ▪ Appreciation speech
  ▪ Gift presentation to the outgoing intern
  ▪ Festive meal (jamuan makan)
  ▪ Group singing of the classic Hari Raya song “Selamat Hari Raya”, which uplifted the festive mood and strengthened the sense of togetherness

• In the afternoon, opened the sports equipment cabin to assist staff with training preparations for the upcoming Annual Sports Day (Temasya Olahraga Tahunan – TOT).

• Prepared and issued requested equipment including cones, batons, javelins, and discus, according to team needs.

2. Equipment / Tools Used:

• Inventory logbook

• Sports equipment (cones, batons, javelins, discus)

• Storage keys and equipment checklist

• Farewell tokens and event materials (during the celebration)

3. Work Process:

• Participated in event activities, including social interaction, observing formal protocols, and group participation.

• After the event, coordinated with staff to identify requested training items.

• Unlocked the cabin and managed the inventory checkout process.

• Ensured all equipment was accounted for and in usable condition before being handed over.

4. Related Theory / Practice (UMK Courses):

• Organizational Culture & Professionalism: Observed team appreciation and respectful farewell practices.

• Event & Facility Support Operations: Understood the importance of timely equipment handling in event preparation.

• Sports Equipment & Inventory Management: Practiced real-time issuing and tracking of equipment for training sessions.

5. Issues / Challenges Faced:

• Some equipment was stored in tight spaces, making access slightly difficult.

• Equipment had to be matched precisely with different teams’ specific requests.

6. Solutions / Actions Taken:

• Reorganized parts of the cabin to make equipment easier to retrieve.

• Cross-checked team lists and requests to ensure accurate distribution.

• Maintained polite and helpful communication throughout the process.

7. Reflection & Learning:

• Gained deeper appreciation for the family-like culture and team bonding within the organization.

• Understood the value of positive workplace celebrations in fostering unity and motivation.

• Strengthened my equipment handling and inventory coordination skills, especially under time-sensitive training needs.

• Learned to respond efficiently and accurately to multiple requests from different users.

• Improved my ability to balance formal event participation and operational responsibilities in one day

1. Activity / Task Performed:

• Assigned with fellow interns to assist in the facility preparation for the upcoming SUKAD (Sukan Antara Desasiswa) event.

• Main responsibilities included:
  ▪ Setting up the netball and volleyball nets according to correct height and official specifications
  ▪ Cleaning the petanque court area, which served as a key training zone for participants
  ▪ Coordinating facility usage for the Sports Among School (SAS) program by managing booking schedules for:

  • Futsal court

  • Netball court

  • Mini Stadium field

• Communicated directly with users and team representatives to align training times and ensure all facilities were ready for use.

2. Equipment / Tools Used:

• Netball and volleyball nets with adjustable poles

• Brooms and cleaning tools for the petanque court

• Booking log sheet / scheduling chart for SAS facility reservations

  
  

3. Work Process:

• Measured and installed netball and volleyball nets based on standard height for competition play.

• Cleared debris and leveled the petanque area for participant training use.

• Managed and updated court booking schedules based on team needs for the SAS program.

• Liaised with staff and team leaders to ensure smooth time slot distribution and no overlap in bookings.

4. Related Theory / Practice (UMK Courses):

• Facility Operations & Scheduling: Applied skills in managing multiple facility usage based on user demand.

• Sports Equipment Handling: Gained practical experience in setting up sports-specific equipment.

• Client Communication & Coordination: Practiced real-time decision-making, scheduling, and service delivery.

5. Issues / Challenges Faced:

• Some training time slots overlapped due to last-minute changes in team requests.

• Required careful measurement to ensure net heights matched regulation standards.

6. Solutions / Actions Taken:

• Resolved booking conflicts through direct communication with affected teams and rearranged schedules accordingly.

• Used measuring tape and staff guidance to ensure nets were set to proper heights.

• Worked collaboratively with other interns to handle multiple tasks efficiently within time constraints.

7. Reflection & Learning:

• Learned how to manage and prioritize facility usage efficiently for multiple sporting events.

• Improved my technical skills in equipment setup for netball and volleyball.

• Gained hands-on experience in sports event preparation and scheduling coordination.

• Understood the value of clear communication when managing various user needs and changes.

• Developed professionalism, speed, and attention to detail when handling back-to-back facility requests.

1. Activity / Task Performed:

• Assigned alongside intern Azam to assist Mr. Farouk with technical setup for Sukan Antara Desasiswa (SUKAD).

• Main responsibilities included:
  ▪ Installing volleyball antennae on the net to complete the official court setup for upcoming training and matches
  ▪ Ensuring the court setup meets competition standards for optimal team preparation
  ▪ Inspecting the surrounding court area for cleanliness, safety, and proper equipment arrangement

• After completing the field setup, resumed my regular counter duty which involved managing:
  ▪ Court bookings
  ▪ Sports equipment loans and returns
  ▪ User inquiries and support

2. Equipment / Tools Used:

• Volleyball net and official antenna set

• Cable ties

• Cleaning tools

• Booking record book and equipment checklist

3. Work Process:

• Installed antennae carefully to align with regulation net height and positioning.

• Conducted a walkthrough to check for obstacles, dirt, or misplaced items that could disrupt training.

• Ensured the court was clean, safe, and training-ready before returning to the counter.

• Attended to users at the counter while maintaining accurate records of bookings and borrowed equipment.

4. Related Theory / Practice (UMK Courses):

• Sports Equipment & Facility Setup: Applied technical knowledge of volleyball court specifications.

• Safety & Risk Management in Sports: Understood the importance of safe and standardized setups.

• Facility Operations & Service Delivery: Balanced back-end setup tasks with front-end customer service responsibilities.

5. Issues / Challenges Faced:

• Needed to ensure correct antenna height and attachment without damaging the net.

• Balancing field duties and counter responsibilities within a limited time frame.

6. Solutions / Actions Taken:

• Collaborated with Azam and Mr. Farouk to divide tasks and complete setup efficiently.

• Referred to official net setup guidelines to ensure antenna placement was accurate.

• Returned to the counter promptly and resumed duties while ensuring continuous service flow.

7. Reflection & Learning (Bullet Points):

• Learned the importance of technical precision in sports equipment installation.

• Gained experience in balancing field operations with administrative responsibilities.

• Developed a stronger sense of responsibility and user awareness by ensuring facility readiness.

• Improved my time management and task prioritization across multiple duties.

• Understood how attention to small technical details can influence the success of sports training and competition.

1. Activity / Task Performed:

• Participated directly with Azam in the final facility preparations for the SUKAD (Sukan Antara Desasiswa) scheduled for the following day.

• Main responsibilities included:
  ▪ Measuring and marking the sepak takraw court according to official dimensions
  ▪ Setting up the sepak takraw net with appropriate tension and height
  ▪ Preparing and issuing athletics equipment to staff, including cones, discus, and javelins, for Annual Sports Day (TOT) team preparations
  ▪ Assisting Mr. Haja and Mr. Prakash in:

  • Measuring the height of netball goalposts

  • Final checking of volleyball posts and mini field setup to ensure competition-readiness and adherence to official standards

2. Equipment / Tools Used:

• Measuring tape and court layout diagrams

• Sepak takraw net and tension rope

• Athletics equipment (cones, discus, javelins)

• Netball posts, volleyball nets, and height gauge

• Inventory and booking records

3. Work Process:

• Followed official measurements to mark the sepak takraw court lines accurately.

• Installed and adjusted the net to meet competition requirements.

• Handled booking verifications and issued the requested athletics gear to relevant team representatives.

• Inspected other sports areas and adjusted post heights as instructed, ensuring safety and standard compliance.

4. Related Theory / Practice (UMK Courses):

• Sports Facility Setup & Layout: Applied technical knowledge for measuring and preparing various courts.

• Event Operations & Safety: Understood the importance of final checks and readiness before an event.

• Sports Equipment & User Coordination: Handled multi-sport logistics and fulfilled user equipment needs efficiently.

5. Issues / Challenges Faced:

• Some posts and equipment required readjustment to meet height standards.

• Coordinating with multiple teams and facility zones required careful time planning.

6. Solutions / Actions Taken:

• Double-checked measurements and made necessary adjustments on the spot.

• Collaborated effectively with staff and other interns to cover different facilities efficiently.

• Maintained proper tracking of all equipment issued and ensured it was ready at the right locations.

7. Reflection & Learning (Bullet Points):

• Learned the importance of precision in court layout and equipment setup for official matches.

• Gained hands-on experience in preparing multi-sport venues under time constraints.

• Understood the critical role of technical preparation in ensuring smooth and safe event execution.

• Developed greater awareness of logistics coordination and user equipment needs across various sports categories.

• Strengthened my ability to work as part of a technical operations team in high-responsibility situations.

1. Activity / Task Performed:

• Assisted during the main event day of SUKAD (Sports Among Desasiswa), which featured participation from all three USM campuses.

• A total of 8 sports were contested:
  ▪ Sepak Takraw
  ▪ Volleyball
  ▪ Netball
  ▪ Basketball
  ▪ Rugby
  ▪ Petanque
  ▪ Chess
  ▪ Futsal

• My duties included:
  ▪ Delivering sports equipment (balls, nets, scoreboards, cones, etc.) to various competition venues
  ▪ Monitoring competition areas and assisting event officials with any equipment-related support
  ▪ Manning the sports complex counter with Azam to manage bookings and loan requests from SUKAD officials and coordinators
  ▪ Cleaning and reorganizing the competition venues after events concluded to maintain order and readiness for the next day

• Out of the 8 sports, 5 events concluded with medal ceremonies held in the afternoon.

• Volleyball, Petanque, and Chess events will proceed to the semi-finals and finals the next day.

2. Equipment / Tools Used:

• Sports equipment: balls, nets, batons, cones, scoreboards, chess sets

• Booking and loan forms at the counter

• Cleaning tools

3. Work Process:

• Coordinated closely with the secretariat of each sport to fulfill equipment requests.

• Ensured proper delivery and setup of gear across all venues before competitions began.

• Maintained a booking record and handled real-time loan returns at the counter.

• Assisted in the post-event cleanup alongside staff and fellow interns to restore each venue to its original state.

4. Related Theory / Practice (UMK Courses):

• Sports Event Management & Logistics: Applied multi-sport coordination and time-sensitive support delivery.

• Facility & Equipment Operations: Managed the setup, handling, and return of competition-related assets.

• Leadership & Teamwork in Recreation: Strengthened group work under pressure during a large-scale event.

• Client Service & Professional Responsibility: Served event personnel and ensured smooth user experience.

5. Issues / Challenges Faced:

• Delivering equipment to multiple venues simultaneously required fast and efficient coordination.

• Some last-minute requests from different sports overlapped, increasing workload temporarily.

6. Solutions / Actions Taken:

• Prioritized delivery by event start time and grouped nearby venues for efficient rounds.

• Maintained communication with sports coordinators via WhatsApp/phone to manage expectations.

• Worked in shifts at the counter to ensure all borrowing and returns were handled on time.

7. Reflection & Learning (Bullet Points):

• Experienced first-hand the intensity and flow of a large-scale multi-sport event.

• Learned how to coordinate logistics, time, and equipment across different venues and disciplines.

• Improved my ability to work efficiently under pressure and multitask between roles.

• Gained deeper understanding of the responsibility and discipline required in event operations.

• Developed proactive thinking and stronger teamwork with staff, officials, and fellow interns.

1. Activity / Task Performed:

• Assisted during the final day of SUKAD (Sukan Antara Desasiswa), which included semi-final and final matches for the following sports:
  ▪ Volleyball
  ▪ Petanque
  ▪ Sepak Takraw
  ▪ Chess

• My responsibilities included:
  ▪ Supplying sports equipment upon request from officials or participants
  ▪ Monitoring the match venues to ensure a safe, clean, and smooth environment throughout the day
  ▪ Helping with setup of seating, stage, and equipment for the closing and prize-giving ceremony held at PUMA Hall
  ▪ Conducting post-event cleanup of all competition areas to restore order
  ▪ In the late afternoon, joined a thank-you lunch generously sponsored by Mr. Eddie at a classy off-campus café, as a gesture of appreciation for all staff and interns involved in SUKAD.
  The meal also served to celebrate Mr. Ayie's birthday, creating a cheerful and relaxed closing to the event.

2. Equipment / Tools Used:

• Sports items (balls, scoreboards, nets, chess sets, cones)

• Event materials: stage, chairs, PA system

• Cleaning tools

3. Work Process:

• Delivered requested equipment across venues throughout the day.

• Prepared the prize ceremony setup at PUMA Hall in coordination with staff.

• Ensured post-match venues were cleaned and reorganized.

• Participated in an appreciation meal as part of team bonding and event closure.

4. Related Theory / Practice (UMK Courses):

• Event Logistics & Closing Protocol: Applied closing-day operations and formal wrap-up procedures.

• Team Leadership & Sports Support Services: Practiced responsive support and last-minute coordination.

• Organizational Appreciation & Professional Culture: Observed staff recognition and appreciation in action.

5. Issues / Challenges Faced:

• Tight timing between final matches and ceremony preparations.

• Some equipment requests came during high-traffic periods.

6. Solutions / Actions Taken:

• Divided duties among team members to ensure smooth and timely delivery.

• Maintained constant communication with sports officials and event leaders.

• Acted proactively to address setup and equipment needs.

7. Reflection & Learning (Bullet Points):

• Gained full exposure to the final-day flow of a sports tournament, from match support to ceremony.

• Learned the importance of clean transitions, quick response, and team synergy under pressure.

• Experienced how logistics and behind-the-scenes support are essential to an event’s success.

• Appreciated the value of staff recognition, such as the thoughtful lunch hosted by Mr. Eddie.

• Learned that simple moments of gratitude and celebration help build stronger teams and workplace culture.

1. Activity / Task Performed:

• Performed regular counter duty at the USM Sports Complex.

• Oversaw preparation and maintenance works in the badminton hall for the upcoming SUKJAB (Inter-Departmental Sports Tournament) USM Engineering Campus 2025.

• Responsibilities included:
  ▪ Setting up tables and chairs at the badminton courts in preparation for the tournament
  ▪ Monitoring the facility usage by students, especially in the badminton hall, futsal court, and squash court
  ▪ Gym facility closed at 7:00 PM unless special permission was granted
  ▪ Assigned to supervise the complex until closing time at 10:00 PM for hands-on learning experience
  ▪ Performed end-of-day facility checks, including:

  • Reminding users 10 minutes before closing time

  • Ensuring all lights, switches, and electrical systems were turned off

  • Locking doors and securing all active sports areas

2. Equipment / Tools Used:

• Booking and equipment loan forms

• Master keys for facility doors

• Tables, chairs, and setup checklist

3. Work Process:

• Carried out routine counter operations including bookings and equipment handling.

• Assisted in setting up the badminton court area for SUKJAB.

• Observed and recorded usage patterns of various facilities.

• Notified users 10 minutes prior to closing and conducted final walkthrough to check and secure facilities.

4. Related Theory / Practice (UMK Courses):

• Facility Scheduling & Closure Procedures: Applied practical skills in managing sports venues at the end of the day.

• Event Preparation & Venue Setup: Participated in early-stage setup for a formal tournament.

• Client Interaction & Safety Management: Ensured clear communication and enforcement of facility rules.

5. Issues / Challenges Faced:

• Some users remained unaware of closing times and needed polite reminders.

• Coordinating lights, switches, and door locks in multiple facilities required attention to detail.

6. Solutions / Actions Taken:

• Provided early closing reminders to all users.

• Completed a structured checklist to ensure all facilities were properly shut down.

• Maintained professionalism while assisting with both setup and security routines.

7. Reflection & Learning (Bullet Points):

• Gained experience in evening operations and full-day facility supervision.

• Understood the importance of end-of-day safety checks in sports complex management.

• Improved communication with users through polite and timely reminders.

• Learned to support event preparation tasks, especially for large tournaments like SUKJAB.

• Developed awareness of facility usage trends, helping improve service delivery and planning.

1. Activity / Task Performed:

• Involved in the preparation and management of the Inter-Departmental Badminton Tournament (SUKJAB), also known as the Piala Profesor Madya Dr. Abdullah Aziz, named after and sponsored by Associate Professor Dr. Abdullah Aziz.

• Preparations were carried out before the matches began, including:
  ▪ Arranging tables and chairs, and setting up the players' seating area
  ▪ Preparing and arranging badminton equipment and courts

• Appointed as part of the Tournament Management Committee (AJK Pengurusan Pertandingan).
  Key duties included:
  ▪ Preparing the player and doubles list for each zone
  ▪ Scheduling and assigning umpires for each match
  ▪ Assisting with announcements and match-day flow coordination

2. Tournament Structure:

• The tournament started with group stage matches.

• A total of 6 zones participated, divided into two groups.

• Matchups for the day included:
  ▪ Zone 1 vs Zone 5
  ▪ Zone 6 vs Zone 4

• Each zone fielded 5 teams across categories:
  ▪ Open 1
  ▪ Open 2
  ▪ Veteran

3. Equipment / Tools Used:

• Match schedule & draw sheets

• Umpire and player registration lists

• PA system for announcements

• Badminton nets, shuttlecocks, and rackets

• Tables, chairs, signage

4. Work Process:

• Ensured all facilities and seating arrangements were set before matches started.

• Coordinated umpire placement and provided support to ensure match flow.

• Updated match progression and communicated results to the secretariat and participants.

• Maintained smooth logistics and resolved any on-the-spot issues during the event.

5. Related Theory / Practice (UMK Courses):

• Sports Event Management: Applied knowledge in managing participants, officials, and technical needs.

• Communication & Leadership in Recreation: Practiced public announcements and real-time coordination.

• Logistics & Tournament Flow: Ensured match schedules, player listings, and equipment needs were aligned.

6. Issues / Challenges Faced:

• Some last-minute player list changes required quick updates.

• Coordinating umpire availability between back-to-back matches.

7. Solutions / Actions Taken:

• Cross-checked player information and made adjustments with team representatives.

• Collaborated with other committee members to rotate umpire assignments effectively.

• Maintained calm communication and clear flow of information during the event.

8. Reflection & Learning (Bullet Points):

• Gained real experience in managing a formal sports tournament, including scheduling and live coordination.

• Improved my ability to communicate clearly with players, umpires, and organizing staff.

• Learned to adapt quickly to changes and maintain professionalism under pressure.

• Developed stronger logistics planning and teamwork skills, especially during high-energy, multi-match events.

• Appreciated the spirit of sportsmanship shown by participants and supporters throughout the tournament.

1. Activity / Task Performed:

Morning Duties:

• Began the day by performing routine counter duties, assisting users with court bookings and sports equipment loans.

• Assigned to the athletics equipment cabin, where I handled the loan of javelins, discuses, and measuring tapes to staff preparing for TOT (Temasya Olahraga Tahunan) training.

• Returned to the counter afterwards to continue supporting front-desk operations.

Afternoon Duties (SUKJAB Tournament):

• Collaborated with the team in preparing the badminton hall ahead of the SUKJAB tournament matches.
  ▪ Cleaned and organized the hall environment
  ▪ Set up badminton nets and umpire chairs
  ▪ Ensured the venue was safe and match-ready

• Appointed as a match referee and also assisted with technical coordination to ensure matches followed the schedule.

• Match fixtures for the day:
  ▪ Zone 6 vs Zone 2
  ▪ Zone 1 vs Zone 3

• The event took place in a lively and high-energy atmosphere, supported by team members and an active organizing committee.

2. Equipment / Tools Used:

• Badminton nets, shuttlecocks, umpire chairs

• Athletics equipment: javelins, discuses, measuring tape

• Cleaning tools

• Booking sheets and equipment loan records

• PA system (for announcements)

3. Work Process:

• Managed user requests at the counter and assisted with TOT equipment issue in the morning.

• Transitioned to badminton hall duties for tournament setup.

• Participated in officiating as referee and helped ensure tournament flow was maintained.

• Responded to on-the-spot needs from players, umpires, and AJK members.

4. Related Theory / Practice (UMK Courses):

• Sports Officiating & Rule Application: Applied judgement and decision-making skills as a match referee.

• Sports Facility Preparation: Gained hands-on experience setting up a competitive match venue.

• Logistics & Equipment Handling: Managed athletics tools efficiently for scheduled training use.

• Client Interaction & Time Management: Balanced multiple roles across different responsibilities.

5. Issues / Challenges Faced:

• Quick transition needed between cabin, counter, and tournament roles.

• Refereeing under pressure in front of supportive and competitive crowds.

6. Solutions / Actions Taken:

• Prioritized tasks and managed time efficiently to fulfill all responsibilities.

• Maintained focus and professionalism during matches to uphold fairness and accuracy.

• Stayed in communication with other committee members for technical support and match updates.

7. Reflection & Learning (Bullet Points):

• Gained confidence and precision through refereeing real matches under tournament pressure.

• Learned to manage multiple facility and equipment responsibilities within a single day.

• Developed a greater understanding of technical coordination in structured sports events.

• Strengthened my communication, attention to detail, and time management skills.

• Experienced the importance of both back-end preparation and front-end officiating in a successful event.

1. Activity / Task Performed:

• The SUKJAB tournament was put on hold today to make way for other student co-curricular activities on campus.

• I continued my regular responsibilities at the USM Sports Complex counter, including:
  ▪ Managing court bookings
  ▪ Handling borrowing and returning of sports equipment
  ▪ Providing facility information and guidelines to users

• Additionally, I was assigned to assist Mr. Haja with the review and verification of student volunteer information involved in the recent SUKAD sports event.

• The task involved checking attendance records and confirming task completion as part of the allowance documentation process for student volunteers.

2. Equipment / Tools Used:

• Booking logbook and loan forms

• Sports equipment

• Volunteer data system

• Official attendance and task assignment records

3. Work Process:

• Performed routine counter tasks during the morning and early afternoon.

• Worked with Mr. Haja to access and review the volunteer list, checking names, attendance logs, and completed duties.

• Verified student eligibility for allowance submission by cross-referencing multiple data sources.

4. Related Theory / Practice (UMK Courses):

• Sports Facility Operations: Continued practicing booking and equipment management.

• Data Management in Recreation: Applied knowledge in data review and verification processes.

• Volunteer Administration & Event Support: Gained insights into the backend of event personnel documentation and financial processing.

5. Issues / Challenges Faced:

• Some data entries had missing or inconsistent details requiring clarification.

• Cross-checking attendance with actual duties performed took time and focus.

6. Solutions / Actions Taken:

• Flagged unclear records and referred them to Mr. Haja for clarification.

• Used structured checklists to ensure all required information was reviewed.

• Maintained a detailed log of verified entries for transparency and tracking.

7. Reflection & Learning (Bullet Points):

• Strengthened my understanding of volunteer and event staff management systems.

• Learned how to verify attendance and duties completed for official allowance processing.

• Became more familiar with record-based systems and cross-checking techniques.

• Improved my attention to detail and administrative accuracy.

• Gained new appreciation for the importance of back-end documentation in ensuring fairness and professionalism in volunteer recognition.

1. Activity / Task Performed:

Morning Duties:

• Performed routine counter duty, assisting users with court bookings and equipment requests.

• Checked and verified the equipment loan list to ensure items like scoreboards, whistles, and measuring tapes were prepared and available for the day’s activities.

Afternoon Duties:

• Assisted in setting up the badminton court for the ongoing SUKJAB group stage matches.
  ▪ Cleaned the playing area
  ▪ Arranged chairs, scoreboards, nets, and relevant match tools
  ▪ Ensured all equipment was in good condition and functional prior to match start

• Group stage matches continued with the following fixtures:
  ▪ Zone 5 vs Zone 3
  ▪ Zone 4 vs Zone 2

• The official group stage results after today's matches were:
  ▪ Zone 1 (School of Chemical Engineering) – Group A Champion
  ▪ Zone 5 (School of Mechanical Engineering) – Group A Runner-up
  ▪ Zone 2 (School of Materials & Mineral Resources Engineering) – Group B Champion
  ▪ Zone 6 (School of Aerospace Engineering) – Group B Runner-up

2. Equipment / Tools Used:

• Badminton net, shuttlecocks, scoreboards

• Chairs, umpire stations, measuring tape, whistle

• Loan list and checklist for sports equipment

• Cleaning tools for court maintenance

3. Work Process:

• Started the day by reviewing the loan records and checking that all booked items were prepared.

• Helped set up the court in the afternoon and made sure the match venue met event standards.

• Communicated with event officials and teams to coordinate match readiness and setup.

• Followed match developments and updated results as provided by the organizing team.

4. Related Theory / Practice (UMK Courses):

• Sports Event Structure & Match Progression: Understood how group stages determine advancement.

• Facility & Equipment Management: Applied practical skills in preparing and checking facilities.

• Sports Logistics & Communication: Practiced coordination between roles and departments to support competition flow.

5. Issues / Challenges Faced:

• Equipment had to be inspected and set up quickly between matches.

• Ensuring scoreboards and tools were in the correct zones without delay.

6. Solutions / Actions Taken:

• Used a preparation checklist to make sure no item was missed.

• Communicated clearly with other interns and AJK members to divide responsibilities efficiently.

• Performed double-checks on court layout and safety before allowing match start.

7. Reflection & Learning (Bullet Points):

• Gained exposure to group stage tournament management, including match structure and ranking criteria.

• Learned how to interpret and record group outcomes (champion vs runner-up) based on results.

• Improved skills in equipment handling and court readiness for competitive events.

• Enhanced my awareness of technical and logistical needs behind match preparation.

• Strengthened my responsibility and efficiency when managing simultaneous roles (counter + tournament setup).

1. Activity / Task Performed:

Morning:

• Performed regular counter duty by assisting users with:
  ▪ Court bookings
  ▪ Equipment loans and returns
  ▪ Providing facility information to users

Afternoon – SUKJAB Semi-Finals:

• Actively involved in managing the semi-final matches of SUKJAB 2025 involving:
  ▪ Zone 1 (School of Chemical Engineering) vs Zone 6 (School of Aerospace Engineering)
  ▪ Zone 2 (School of Materials Engineering) vs Zone 5 (School of Mechanical Engineering)

• My duties included:
  ▪ Cleaning and preparing the badminton hall prior to matches
  ▪ Setting up nets, umpire chairs, and scoreboards
  ▪ Serving as a match referee, ensuring matches were conducted fairly and followed regulations
  ▪ Monitoring the flow of the event and communicating with the event committee to ensure everything ran on schedule

2. Match Outcome:

• Zone 6 and Zone 2 advanced to the final round, scheduled for the following day

• Zone 1 and Zone 5 will compete for third place

3. Equipment / Tools Used:

• Badminton net, shuttlecocks

• Scoreboards, umpire chairs, whistles

• Cleaning tools

• Booking log and loan sheets (morning)

4. Work Process:

• Split day between morning counter operations and afternoon match responsibilities

• Checked all equipment prior to match start

• Managed time and court discipline while officiating semi-final matches

• Recorded match outcomes and coordinated logistics for the next day’s finals

5. Related Theory / Practice (UMK Courses):

• Officiating & Sports Rule Application: Enforced match rules while serving as referee

• Sports Event Management: Supported tournament flow, logistics, and technical setup

• Communication & Leadership in Recreation: Worked closely with the committee and match officials

6. Issues / Challenges Faced:

• Ensuring tight match transitions between back-to-back semi-finals

• Managing referee role while responding to logistical needs

7. Solutions / Actions Taken:

• Communicated clearly with other AJK members to split tasks effectively

• Monitored match timing closely and guided teams to courts efficiently

• Maintained composure and fairness while officiating matches

8. Reflection & Learning (Bullet Points):

• Learned how to manage a structured sports tournament day, including time control and match coordination

• Gained valuable experience in refereeing high-stakes matches

• Improved communication and leadership skills in a multi-role environment

• Understood the importance of team collaboration and task delegation

• Developed confidence in handling event logistics, officiating, and scheduling simultaneously Operations – SUKJAB 2025

1. Activity / Task Performed:

Morning:

• Performed regular counter duty by assisting users with:
  ▪ Court bookings
  ▪ Equipment loans and returns
  ▪ Providing facility information to users

Afternoon – SUKJAB Semi-Finals:

• Actively involved in managing the semi-final matches of SUKJAB 2025 involving:
  ▪ Zone 1 (School of Chemical Engineering) vs Zone 6 (School of Aerospace Engineering)
  ▪ Zone 2 (School of Materials Engineering) vs Zone 5 (School of Mechanical Engineering)

• My duties included:
  ▪ Cleaning and preparing the badminton hall prior to matches
  ▪ Setting up nets, umpire chairs, and scoreboards
  ▪ Serving as a match referee, ensuring matches were conducted fairly and followed regulations
  ▪ Monitoring the flow of the event and communicating with the event committee to ensure everything ran on schedule

2. Match Outcome:

• Zone 6 and Zone 2 advanced to the final round, scheduled for the following day

• Zone 1 and Zone 5 will compete for third place

3. Equipment / Tools Used:

• Badminton net, shuttlecocks

• Cleaning tools

• Booking log and loan sheets

4. Work Process:

• Split day between morning counter operations and afternoon match responsibilities

• Checked all equipment prior to match start

• Managed time and court discipline while officiating semi-final matches

• Recorded match outcomes and coordinated logistics for the next day’s finals

5. Related Theory / Practice (UMK Courses):

• Officiating & Sports Rule Application: Enforced match rules while serving as referee

• Sports Event Management: Supported tournament flow, logistics, and technical setup

• Communication & Leadership in Recreation: Worked closely with the committee and match officials

6. Issues / Challenges Faced:

• Ensuring tight match transitions between back-to-back semi-finals

• Managing referee role while responding to logistical needs

7. Solutions / Actions Taken:

• Communicated clearly with other AJK members to split tasks effectively

• Monitored match timing closely and guided teams to courts efficiently

• Maintained composure and fairness while officiating matches

8. Reflection & Learning (Bullet Points):

• Learned how to manage a structured sports tournament day, including time control and match coordination

• Gained valuable experience in refereeing high-stakes matches

• Improved communication and leadership skills in a multi-role environment

• Understood the importance of team collaboration and task delegation

• Developed confidence in handling event logistics, officiating, and scheduling simultaneously

1. Activity / Task Performed:

Morning Duties:

• Performed regular counter duties including:
  ▪ Handling court bookings and facility inquiries
  ▪ Managing sports equipment loan and return
  ▪ Assisting users with general sports facility matters

Afternoon Duties – Final Matchday:

• Acted as event committee member (AJK) during the final round of SUKJAB 2025, overseeing matchday operations.

• Match results:
  ▪ Zone 2 (School of Materials Engineering) defeated Zone 6 (School of Aerospace Engineering) to become the champion
  ▪ Zone 1 (School of Chemical Engineering) secured third place by beating Zone 5 (School of Mechanical Engineering)

• Responsibilities included:
  ▪ Ensuring match flow and fair play
  ▪ Preparing the awards table, trophies, and certificates immediately after the final match
  ▪ Supporting the prize-giving ceremony, officiated by the sponsor Associate Professor Dr. Abdullah Aziz, who presented the awards and championship trophy to the winners

• The atmosphere among staff and participants was joyful and harmonious, creating a strong sense of camaraderie and unity through sport.

2. Equipment / Tools Used:

• Badminton nets, shuttlecocks,

• Trophies, medals, certificates

• Awards table setup materials

• Booking forms, equipment checklists

3. Work Process:

• Maintained counter support during the morning session

• Transitioned into technical and ceremonial support in the afternoon

• Coordinated closely with other committee members for prize setup and stage readiness

• Assisted in venue cleanup and post-event equipment return

4. Related Theory / Practice (UMK Courses):

• Sports & Wellness Promotion: Observed how sports foster holistic well-being in communities

• Leadership & Communication: Applied team coordination and public event communication

• Event Protocol & Facility Management: Supported competition closure and formal recognition procedures

5. Issues / Challenges Faced:

• Short turnaround time between final match conclusion and prize presentation

• Ensuring all awards were arranged and accounted for correctly

6. Solutions / Actions Taken:

• Acted quickly and cooperatively with the committee to set up the awards area

• Double-checked the list of winners and item placements prior to the ceremony

• Provided live assistance to staff and guests during the ceremony

7. Reflection & Learning (Bullet Points):

• Gained hands-on experience in managing a complete sports event cycle, from preparation to closing ceremony

• Understood the value of sports as a platform to promote healthy lifestyle and social bonding

• Enhanced my skills in event coordination, leadership, and attention to detail

• Experienced how a structured, well-managed event leaves a lasting positive impact on both staff and participants

• Learned that wellness is not only physical, but also social and emotional, supported through teamwork and shared experiences in sports

1. Activity / Task Performed:

• I, together with my fellow intern, assisted staff members Mr. Ayie, Mr. Khairil, and Mr. Prakash in preparing the sports fields for the PASTI Sports Tournament (Kejohanan Sukan PASTI) at the Nibong Tebal zone level.

• The organizing committee requested:
  ▪ Two football fields (child-sized)
  ▪ One netball court (child-sized)

• Our responsibilities included:
  ▪ Measuring and marking the fields using measuring tape and string lines
  ▪ Drawing field boundaries and markings using white Matex paint
  ▪ Ensuring that all field layouts matched the child-appropriate dimensions specified by the organizer

2. Equipment / Tools Used:

• Measuring tape

• Nylon marking string

• White Matex field paint

• Paint roller or field marking tools

  
  

3. Work Process:

• Started with field measurement and setup according to the layout instructions

• Coordinated with staff to stretch and position string lines accurately

• Applied white paint for boundary markings on all three fields

• Checked layout and dimensions before confirming completion with the staff in charge

4. Related Theory / Practice (UMK Courses):

• Sports Facility Setup & Safety: Applied knowledge of preparing safe, structured play areas

• Teamwork in Recreation Management: Collaborated with staff and peers under time constraints

• Wellness and Active Living Promotion: Supported the provision of structured, age-appropriate sports environments

5. Issues / Challenges Faced:

• Adjusting to different child-sized dimensions, which required careful recalculation

• Completing all markings within a limited timeframe and under hot weather

6. Solutions / Actions Taken:

• Referred to dimension guides provided by the event organizer

• Divided tasks efficiently between team members to complete the work on time

• Maintained clear communication with staff to avoid marking errors

7. Reflection & Learning (Bullet Points):

• Learned to apply technical field setup skills for youth-based tournaments

• Gained insight into how proper facility layout supports child safety and comfort in sports

• Improved my teamwork, time management, and communication skills

• Understood the importance of accurate markings and field compliance in organized events

• Realized that a well-prepared sports environment plays a key role in encouraging healthy and active lifestyles among the community, especially young participants

1. Activity / Task Performed:

1. Field Preparation for PASTI Tournament:

• Continued assisting staff with final field setup tasks including:
  ▪ Installing flag poles at each corner of the football field
  ▪ Placing goalposts and netball poles, and attaching nets securely
  ▪ Arranging chairs and tables for organizers, officials, and guests
  ▪ Ensuring all facilities were complete and ready for the Sunday event

2. Group Counseling Participation:

• Participated in a group counseling session with fellow student interns, organized to help one of the counseling interns fulfill their official session quota.

• The session provided a space to share experiences, build rapport, and strengthen emotional support among interns.

• This activity contributed to mental well-being and peer bonding in the workplace.

3. TOT Registration Assignment:

• Given the responsibility to manage participant registration for USM’s Annual Sports Day (Temasya Olahraga Tahunan - TOT).

• My tasks included:
  ▪ Verifying participant information
  ▪ Inputting data into the registration system
  ▪ Ensuring that all details were correctly compiled and submitted to the event secretariat

2. Equipment / Tools Used:

• Flag poles, football and netball goalposts, net attachments

• Tables, chairs, registration forms, laptop/system for TOT data entry

• Counseling notes

3. Work Process:

• Assisted field setup in the morning and midday alongside staff and fellow interns

• Participated in the counseling session as scheduled

• Worked on TOT participant data entry and confirmation in the afternoon

• Maintained open communication with staff to ensure all setups and records were accurate

4. Related Theory / Practice (UMK Courses):

• Facility Preparation & Sports Logistics: Applied practical setup skills for youth tournaments

• Wellness and Mental Health in Recreation: Participated in emotional support and team cohesion

• Administrative Support in Sports Events: Gained real-world experience in registration system use and data validation

5. Issues / Challenges Faced:

• Coordinating multiple tasks in a single day (field setup, counseling, data entry)

• Ensuring that all registration details were accurate and complete before submission

6. Solutions / Actions Taken:

• Prioritized tasks and allocated time effectively

• Double-checked participant records to avoid data errors

• Worked closely with fellow interns and staff for efficient division of duties

7. Reflection & Learning (Bullet Points):

• Learned how to prepare full-scale sports event facilities, ensuring safety, functionality, and readiness

• Understood the value of mental well-being and team bonding through group counseling

• Strengthened technical and administrative skills by handling formal event registration

• Gained a deeper appreciation of how physical, mental, and social well-being intersect in sports and recreation

• Developed better time management, teamwork, and professional multitasking abilities

1. Activity / Task Performed:

• Attended briefly on Sunday to observe the PASTI Sports Tournament at the Nibong Tebal zone level after being previously involved in field preparation.

• The event was vibrant and well-attended with over 500 participants, including:
  ▪ Young PASTI students
  ▪ Teachers and staff
  ▪ Parents and guardians

• The atmosphere was cheerful and energetic, with children showing enthusiasm and joy while participating in football and netball activities.

• I remained available to assist the organizing committee with last-minute needs, such as:
  ▪ Supplying extra tables or chairs
  ▪ Coordinating with staff if any adjustments were needed on-site

2. Equipment / Tools Used:

• Spare tables and chairs

  
  

3. Work Process:

• Arrived at the field to observe the tournament environment and monitor the event’s flow

• Stayed alert for any immediate logistic needs from the organizing committee

• Provided quick assistance when needed to support smooth operations

4. Related Theory / Practice (UMK Courses):

• Community Sports Engagement: Observed inclusive sports participation among youth

• Event Support & Responsive Operations: Practiced being on standby for real-time support

• Wellness in Child Development: Witnessed the positive effects of active play in early education

5. Reflection & Learning (Bullet Points):

• Saw first-hand how sports create joy, discipline, and energy among young children

• Understood the scale and impact of community sports events when involving students, educators, and families

• Learned to stay prepared and flexible for last-minute event support

• Recognized how simple acts of assistance (e.g., supplying a chair) can contribute to event success

• Deepened my appreciation of sports as a platform for early wellness promotion and community unity

1. Activity / Task Performed:

• Assigned to perform post-event cleanup and equipment handling following the conclusion of the PASTI Sports Tournament.

• Key responsibilities included:
  ▪ Collecting and stacking chairs and tables used during the event
  ▪ Removing and storing flag poles from the football field
  ▪ Detaching and folding nets from goalposts and netball poles

• Commended the PASTI event committee for their proactive role in maintaining a clean and orderly playing environment throughout the tournament.

2. Equipment / Tools Used:

• Tables and chairs

• Nets and poles (football and netball)

• Storage area/equipment room

3. Work Process:

• Worked systematically with interns and staff to collect all field equipment

• Ensured all items were returned to their designated storage areas

• Checked field condition and restored the area to pre-event cleanliness standards

4. Related Theory / Practice (UMK Courses):

• Sports Event Management: Learned the importance of post-event responsibilities

• Facility Maintenance & Cleanup Protocols: Practiced structured takedown and item organization

• Wellness and Lifestyle Concepts: Understood the connection between environment care and community wellness

5. Issues / Challenges Faced:

• Hot weather and physical demand during cleanup

• Ensuring all small items (e.g., rope ties, net hooks) were collected properly

6. Solutions / Actions Taken:

• Divided tasks efficiently among team members

• Performed thorough checks at each field zone before leaving

• Communicated closely with staff for proper item return procedures

7. Reflection & Learning (Bullet Points):

• Realized the importance of responsibility after an event ends – a commonly overlooked but essential part of event success

• Learned how post-event discipline contributes to professionalism and respect for shared facilities

• Understood that wellness is more than sports—it includes work ethic, physical activity through task performance, and care for the environment

• Appreciated the positive example set by the PASTI committee in maintaining cleanliness and structure throughout the event

• Strengthened my values of teamwork, orderliness, and environmental awareness in real-world recreational settings

1. Activity / Task Performed:

Morning – SAS Dodgeball Preparation:

• Participated in field marking duties for the upcoming Sports Among Schools (SAS) Dodgeball competition.

• Tasks included:
  ▪ Measuring and marking the Dodgeball court based on official dimensions
  ▪ Outlining game zones and boundaries to comply with game rules and safety standards
  ▪ Ensuring all lines were visible and symmetrical to support match fairness

Afternoon – TOT Equipment Handling:

• Assisted in coordinating the borrowing of sports equipment from the USM main campus for the upcoming Temasya Olahraga Tahunan (TOT).

• Responsibilities included:
  ▪ Identifying necessary items such as shot put balls and hurdle fences
  ▪ Verifying item availability and condition with the lending department
  ▪ Documenting and confirming all borrowed equipment for tracking and accountability

2. Equipment / Tools Used:

• Measuring tape, string line, white paint/chalk for field marking

• Inventory checklist and loan request forms

• Shot put equipment and athletics hurdles (borrowed items)

3. Work Process:

• Began the day with precise court measurements and layout for Dodgeball markings

• Followed by logistics coordination, including equipment identification, item verification, and transportation planning

• Maintained documentation for both SAS field setup and TOT equipment transactions

4. Related Theory / Practice (UMK Courses):

• Facility Layout & Game Regulation Compliance: Applied theoretical knowledge to real field marking

• Sports Logistics & Equipment Coordination: Practiced inventory management, inter-campus communication, and transportation checks

• Event Preparation & Safety Standards: Understood the value of accurate markings and reliable equipment in sports event success

5. Issues / Challenges Faced:

• Ensuring all Dodgeball measurements matched competition standards

• Coordinating borrowing across campus required timely communication and confirmation

6. Solutions / Actions Taken:

• Used official guidelines and field marking tools to ensure accuracy

• Maintained close contact with the main campus equipment department

• Checked all borrowed items upon receipt to confirm working condition

7. Reflection & Learning (Bullet Points):

• Learned how to translate game rules into real-world court setup for Dodgeball

• Developed practical skills in inter-campus logistics and sports equipment handling

• Understood that efficient support systems and preparation play a crucial role in event success

• Strengthened ability to coordinate across departments and manage time-sensitive sports logistics

• Realized that behind-the-scenes roles contribute directly to a safe, smooth, and meaningful sports experience for participants

1. Activity / Task Performed:

Morning – MECH SPORT Field Preparation:

• Assisted with field marking tasks in preparation for the MECH SPORT program, organized by the School of Chemical Engineering.

• Tasks included:
  ▪ Measuring and marking field lines for “Sukaneka” activities according to the layout and rules provided
  ▪ Supporting staff with tools and materials needed for clear and accurate line marking

• MECH SPORT also included other sports such as badminton, futsal, and netball, held at separate venues across the campus.

Afternoon – Fire Drill Program by BHEPA:

• Attended the fire drill exercise conducted by the Safety Committee and BHEPA at the designated parking area.

• The exercise aimed to:
  ▪ Raise awareness about emergency evacuation procedures
  ▪ Evaluate the readiness and response of campus staff, students, and departments in crisis situations

• Participants were given a safety briefing prior to the drill to ensure everyone understood their roles and actions during the simulation.

2. Equipment / Tools Used:

• Measuring tape, string, white paint/chalk for line marking

• Field layout guides and cones

• Fire safety instruction materials and emergency signage (used in drill)

3. Work Process:

• Started the day with line marking at the sports field under staff supervision

• Followed the layout plan for “Sukaneka” to ensure field accuracy and safety

• In the afternoon, joined other participants in the BHEPA parking area for the fire drill session

• Observed safety procedures and practiced basic evacuation protocol

4. Related Theory / Practice (UMK Courses):

• Sports Facility Setup: Practiced translating sport rules into physical space and markings

• Health & Safety in Sports Events: Understood emergency preparedness in recreational settings

• Crisis Management & Public Safety: Gained exposure to institutional response systems and safety education

5. Issues / Challenges Faced:

• Field marking required high precision and coordination

• Fire drill involved multiple groups and required attention to instruction and timing

6. Solutions / Actions Taken:

• Followed measurement and marking plans closely

• Collaborated with staff and interns to divide responsibilities

• Stayed alert and followed all instructions carefully during the fire drill

7. Reflection & Learning (Bullet Points):

• Developed practical skills in sports field setup and event layout planning

• Gained understanding of campus-wide safety protocols and fire response readiness

• Learned how non-sports activities, such as fire drills, play a vital role in ensuring safe sports environments

• Improved team coordination and adaptability in varied event settings

• Realized the importance of preparedness and structure in both recreational and emergency contexts

1. Activity / Task Performed:

• Performed front-desk duties at the USM Sports Complex, managing court bookings and equipment loans.

• Key responsibilities included:
  ▪ Assisting users with court reservations for badminton, squash, and other sports facilities
  ▪ Providing information on court availability, booking procedures, and operating hours
  ▪ Managing sports equipment loan procedures for items such as footballs, rackets, and table tennis sets
  ▪ Collecting student ID cards as collateral for each loan
  ▪ Inspecting returned equipment and releasing ID cards only after confirming that items were in good condition

2. Equipment / Tools Used:

• Booking logbook/manual system

• Loan tracking forms

• Inventory of sports items (balls, rackets, ping pong bats)

• Student ID cards (as collateral)

3. Work Process:

• Greeted users and responded to their booking or loan requests

• Checked schedule availability and updated the manual log system accordingly

• Recorded borrowed items and stored ID cards securely

• Upon item return, conducted a quick quality check before returning the ID card

• Maintained cleanliness and order at the counter

4. Related Theory / Practice (UMK Courses):

• Sports Facility Management: Applied front-line operation skills in booking and inventory handling

• Customer Service & Communication: Practiced effective user interaction and issue resolution

• Logistics in Sports Administration: Managed real-time equipment flow and documentation

5. Issues / Challenges Faced:

• Some users were unfamiliar with the proper booking or borrowing procedures

• Needed to verify item condition quickly during peak times

6. Solutions / Actions Taken:

• Provided clear explanations to new users regarding the rules and procedures

• Developed a routine to efficiently check items while maintaining customer flow

7. Reflection & Learning (Bullet Points):

• Improved interpersonal and communication skills through daily public interaction

• Learned to handle sports inventory responsibly and systematically

• Understood the importance of clear processes and user accountability in public facility use

• Gained confidence in managing service counters independently

• Developed an appreciation for the operational side of recreational sports services

1. Activity / Task Performed:

• Assigned to the front counter at the USM Sports Complex to manage daily operations involving:
  ▪ Court bookings for badminton, squash, and other available sports facilities
  ▪ Providing users with information regarding court availability, suitable time slots, and booking procedures
  ▪ Handling the loaning of sports equipment such as footballs, rackets, and table tennis sets
  ▪ Collecting student ID cards as collateral for every equipment loan
  ▪ Inspecting all returned items and returning the student ID cards only if items were in good condition

2. Equipment / Tools Used:

• Manual booking and loan records

• Equipment checklist and storage inventory

• Sports items: footballs, squash/badminton rackets, table tennis bats and balls

• Student ID cards (as collateral)

3. Work Process:

• Greeted users and processed their booking or loan requests

• Checked the availability of courts before confirming reservations

• Verified equipment condition before and after usage

• Ensured all details were recorded systematically for traceability and accountability

4. Related Theory / Practice (UMK Courses):

• Facility and Inventory Management: Applied systematic procedures in equipment tracking

• Customer Relations in Recreation: Practiced communication and service etiquette

• Sports Administration Fundamentals: Engaged in real-world service operations and responsibility sharing

5. Issues / Challenges Faced:

• Some users were unfamiliar with the proper procedures for booking or borrowing equipment

• Need to remain alert during busy hours to ensure all transactions are accurately logged

6. Solutions / Actions Taken:

• Explained rules and procedures patiently to first-time users

• Used a consistent checklist system to monitor inventory movement

• Maintained a friendly but firm approach in ensuring policy compliance

7. Reflection & Learning (Bullet Points):

• Improved my communication and customer service skills through regular user interaction

• Learned to manage inventory responsibly and handle multiple tasks simultaneously

• Developed a greater sense of accountability and integrity in managing public sports facilities

• Understood the importance of efficiency and professionalism at the service counter

• Gained confidence in dealing with real-time issues involving both students and staff

1. Activity / Task Performed:

• As usual, when no external tasks were assigned, I was placed at the USM Sports Complex counter to manage daily user requests.

• My responsibilities included:
  ▪ Handling court bookings for badminton, squash, and other facilities
  ▪ Assisting users by providing information on court availability, recommended time slots, and the booking procedures
  ▪ Managing sports equipment loans, including footballs, rackets, and ping pong sets
  ▪ Collecting student ID cards as collateral for each loan
  ▪ Inspecting the condition of returned equipment before returning the ID card to ensure items were in proper condition

2. Equipment / Tools Used:

• Booking logbook or manual registration system

• Inventory of sports equipment

• ID card tracking and return system

3. Work Process:

• Welcomed users at the counter and responded to their needs

• Checked court schedules before confirming reservations

• Updated records for every equipment loan and return

• Maintained cleanliness and organization of the counter area

4. Related Theory / Practice (UMK Courses):

• Sports Facility Operations: Practiced real-world front-desk duties in a sports setting

• Customer Service in Wellness: Enhanced interpersonal and communication skills

• Inventory Control & Administrative Skills: Applied structured tracking of items and user accountability

5. Issues / Challenges Faced:

• Occasionally, users were unfamiliar with the booking or equipment loan process

• Peak hours required multitasking and quick decision-making

6. Solutions / Actions Taken:

• Provided clear guidance and friendly explanations to new users

• Maintained a systematic checklist to ensure smooth operations and prevent loss or damage of equipment

• Stayed alert and organized to manage multiple user requests efficiently

7. Reflection & Learning (Bullet Points):

• Strengthened my sense of responsibility in handling public-use facilities

• Improved communication skills through regular interaction with students and staff

• Learned to be detail-oriented and systematic in inventory and booking processes

• Gained confidence in maintaining efficient counter operations under minimal supervision

• Understood the role of frontline service in enhancing the user experience at recreational facilities

1. Activity / Task Performed:

• Assigned to manage the front counter at the USM Sports Complex to handle:
  ▪ Court bookings for badminton, squash, and other facilities
  ▪ Providing information to users regarding availability, suitable time slots, and reservation procedures
  ▪ Processing sports equipment loans, such as footballs, rackets, and ping pong gear
  ▪ Collecting student ID cards as collateral, which are returned only after confirming the equipment is returned in good condition

• Additionally, I assisted with cleaning the badminton hall, which involved:
  ▪ Sweeping and mopping the court
  ▪ Arranging chairs and equipment properly
  ▪ Ensuring the environment is clean, safe, and ready for user activity

2. Equipment / Tools Used:

• Manual booking form or logbook

• Inventory of rackets, balls, ping pong sets

• Student ID card tracking system

• Cleaning tools (broom, mop, dustpan)

3. Work Process:

• Interacted with users at the counter to fulfill booking and loan requests

• Logged all transactions accurately and tracked collateral items

• Performed badminton court cleaning duties to maintain hygiene and facility quality

• Ensured all areas were user-ready and equipment was stored properly after cleaning

4. Related Theory / Practice (UMK Courses):

• Facility and Inventory Management: Practical application in organizing and tracking sports items

• Customer Service in Wellness Operations: Applied interpersonal and communication skills

• Facility Maintenance & Safety: Engaged in upkeep of sports venues for optimal user experience

5. Issues / Challenges Faced:

• Managing multiple responsibilities during peak usage hours

• Ensuring cleanliness was maintained while attending to front desk tasks

6. Solutions / Actions Taken:

• Coordinated task flow efficiently with fellow interns and staff

• Scheduled cleaning during off-peak hours to minimize disruption

• Used a systematic checklist for equipment and cleaning duties

7. Reflection & Learning (Bullet Points):

• Developed a stronger sense of responsibility and time management

• Improved communication skills through daily interaction with users

• Gained practical knowledge in sports facility maintenance

• Understood the importance of both frontline service and back-end support tasks in overall facility operations

• Learned that cleanliness and orderliness are essential in promoting user satisfaction and safety

1. Activity / Task Performed:

• As usual, I was assigned to the USM Sports Complex counter to manage:
  ▪ Court bookings for badminton, squash, and other facilities
  ▪ Sports equipment loan and return procedures using student ID as collateral
  ▪ Communication with users regarding facility availability and booking policies

• Additionally, I was tasked with assisting in the logistics for the rugby post loan, which had been temporarily borrowed by the Fire and Rescue Department (Bomba) for their internal tournament.
  ▪ I coordinated the equipment return process once the event concluded
  ▪ Checked the condition of the rugby posts and ensured they were rearranged and stored properly
  ▪ Had the opportunity to chat with the fire department officers about their tournament and event organization

• After completing the equipment handling task, I returned to my front desk duties and continued supporting user needs throughout the day.

2. Equipment / Tools Used:

• Booking logbook

• Rugby posts and storage documentation

• ID card tracking system

3. Work Process:

• Started the day at the sports counter handling regular user requests

• Participated in the recovery and verification of rugby equipment after the Bomba event

• Collaborated with staff to ensure safe storage and inventory integrity

• Returned to counter duty for regular bookings and loans

4. Related Theory / Practice (UMK Courses):

• Sports Logistics & Asset Management: Applied knowledge in tracking and maintaining equipment

• Facility Operations & Safety: Ensured equipment was returned in good condition and stored correctly

• Wellness Principles in Sports Administration: Contributed to the creation of a safe and orderly sports environment

5. Issues / Challenges Faced:

• Ensuring that the borrowed rugby posts were intact and ready for future use

• Balancing counter responsibilities while being involved in external equipment handling

6. Solutions / Actions Taken:

• Communicated effectively with the fire department to coordinate return

• Conducted a condition check of the equipment before final storage

• Managed time efficiently to continue counter operations without delay

7. Reflection & Learning (Bullet Points):

• Gained hands-on experience in asset tracking and equipment return protocols

• Understood the importance of cross-agency collaboration in sports equipment use

• Learned to apply logistical planning and coordination in real-world scenarios

• Strengthened responsibility and attention to detail in managing sports facilities

• Recognized the role of equipment care and organization in sustaining a well-managed and safe environment for future use

1. Activity / Task Performed:

• Performed my usual duties at the USM Sports Complex counter, which included:
  ▪ Handling court bookings for badminton, squash, and other sports facilities
  ▪ Assisting users with sports equipment loans and returns
  ▪ Recording student ID cards as collateral and inspecting equipment upon return

• Later in the day, I was assigned to the Petanque court to assist with:
  ▪ Cleaning the surrounding area to ensure a tidy and safe playing environment
  ▪ Repairing the damaged scoreboard, which was essential for match accuracy and visibility

• These tasks were part of early preparations for the upcoming Sports Among Schools (SAS) event.

2. Equipment / Tools Used:

• Booking logbook and equipment inventory forms

• Cleaning tools (broom, dustpan)

• Basic tools for scoreboard repair (screwdrivers, replacement parts)

3. Work Process:

• Managed front desk bookings and equipment requests in the morning

• Transitioned to fieldwork at the Petanque court for maintenance activities

• Collaborated with staff to ensure cleanliness and proper functionality of the court facilities

• Confirmed scoreboard was operational before returning to counter duties

4. Related Theory / Practice (UMK Courses):

• Facility Maintenance & Safety: Practiced regular upkeep of sports facilities

• Event Preparation & Operational Wellness: Contributed to pre-event readiness for SAS

• Wellness Promotion Through Environment: Supported the creation of a clean and organized venue for participants

5. Issues / Challenges Faced:

• Minor damage to the scoreboard that required adjustment and basic repair

• Weather conditions caused dust accumulation, requiring extra effort in cleaning

6. Solutions / Actions Taken:

• Used simple tools to fix the scoreboard structure and restore functionality

• Performed thorough sweeping and checked for sharp objects or debris

• Communicated with staff to confirm all tasks were completed according to expectations

7. Reflection & Learning (Bullet Points):

• Understood the importance of routine facility maintenance in sports event preparation

• Learned basic repair techniques to restore small but essential equipment

• Recognized how cleanliness and safety directly affect the comfort and performance of participants

• Strengthened my appreciation for behind-the-scenes efforts that contribute to the success of sports programs

• Reinforced the connection between well-managed environments and wellness promotion

1. Activity / Task Performed:

• Carried out daily front desk responsibilities at the USM Sports Complex, which included:
  ▪ Assisting users with court bookings for badminton, squash, and other available facilities
  ▪ Providing detailed information on facility availability, booking time slots, and reservation procedures
  ▪ Managing sports equipment loans such as footballs, rackets, and ping pong sets
  ▪ Collecting student ID cards as collateral for each loan transaction
  ▪ Inspecting returned equipment to ensure it is in good condition before returning the user's ID card

2. Equipment / Tools Used:

• Manual booking and loan record forms

• Sports equipment inventory (rackets, balls, etc.)

• Student ID card tracking system

3. Work Process:

• Welcomed users and processed their booking requests

• Recorded all loaned equipment and managed collateral safely

• Ensured clear communication regarding usage rules and return policies

• Conducted quick inspections of all returned items for completeness and condition

4. Related Theory / Practice (UMK Courses):

• Sports Facility & Inventory Management: Real-time practice in handling booking systems and equipment flow

• Communication & Customer Service in Wellness: Enhanced service and support skills in a recreational context

• Ethics and Responsibility in Sport Operations: Maintained accountability in handling public-use equipment

5. Issues / Challenges Faced:

• Occasional confusion from users unfamiliar with booking or loan procedures

• Need to stay organized during high-traffic periods

6. Solutions / Actions Taken:

• Offered clear step-by-step explanations to first-time users

• Implemented a simple checklist system for monitoring borrowed items

• Maintained a calm and structured workflow during busy hours

7. Reflection & Learning (Bullet Points):

• Improved my communication and service delivery skills

• Developed a strong sense of responsibility and accuracy in managing sports equipment

• Gained practical experience in user interaction and customer care

• Understood the importance of maintaining facility order and user satisfaction

• Learned to multitask and manage time effectively at the counter

1. Activity / Task Performed:

• Participated directly in the technical preparations for the opening phase of the SPORTS AMONG SCHOOL (SAS) tournament.

• Tasks included:
  ▪ Setting up the volleyball net to the correct height and attaching the antenna for official match standards
  ▪ Adjusting and aligning the netball post, including installing protective sponge padding around the poles to ensure player safety
  ▪ Cleaning and arranging the courts, ensuring all spaces were safe, neat, and competition-ready for participants

2. Equipment / Tools Used:

• Volleyball net and antenna

• Netball post and safety padding

• Measuring tape and pole aligners

• Cleaning tools

3. Work Process:

• Collaborated with staff to assemble and position nets and posts accurately

• Used measurement tools to ensure regulation standards were followed

• Checked the court perimeter for debris or hazards and reorganized equipment zones

• Prepared the venue in advance to allow smooth team arrival and warm-ups

4. Related Theory / Practice (UMK Courses):

• Facility Management in Sport: Applied theory to technical court setup and compliance

• Safety in Physical Activities: Reinforced importance of injury prevention through equipment padding and court inspection

• Event Operations in Wellness: Understood the physical and logistical standards necessary for a healthy competition environment

5. Issues / Challenges Faced:

• Some equipment required minor adjustments to meet the proper safety standard

• Coordination was essential to avoid delays between netball and volleyball setups

6. Solutions / Actions Taken:

• Followed standard setup procedures with guidance from senior staff

• Communicated clearly with fellow interns to divide tasks efficiently

• Rechecked installations to ensure safety and functionality before leaving the site

7. Reflection & Learning (Bullet Points):

• Learned how to set up sporting equipment accurately and safely based on tournament requirements

• Understood the importance of safety features, like sponge padding, in protecting players

• Developed a deeper appreciation for behind-the-scenes preparation that contributes to event success

• Improved my technical setup skills and attention to detail in equipment alignment and court readiness

• Reinforced how technical preparation contributes directly to the well-being and performance of all participants, aligning with Wellness principles taught at Universiti Malaysia Kelantan

1. Activity / Task Performed:

• Under the direction of En. Farouk, staff member at the Sports and Recreation Centre (PSR), Azam and I were assigned to carry out maintenance work at the long jump area of the mini stadium.

• Our tasks included:
  ▪ Removing thick grass that had grown around the sand pit area
  ▪ Loosening the soil and sand in the landing zone to ensure it was soft, even, and safe for landing

• This task was carried out as preparation for long jump training sessions scheduled later that afternoon.

• After completing the field task, I returned to my usual responsibility of managing the counter at the USM Sports Complex, including court bookings and equipment loan processing.

2. Equipment / Tools Used:

• Garden tools (hoe, rake, shovel)

• Sand grooming tools

• Cleaning equipment for post-task maintenance

• Booking forms and equipment tracking system at the counter

3. Work Process:

• Coordinated with staff to identify key safety and maintenance needs at the long jump pit

• Removed overgrown grass and ensured the sand was properly aerated and leveled

• Ensured the area was clean and ready before athletes arrived for practice

• Continued with counter tasks in the afternoon: managing bookings and monitoring equipment returns

4. Related Theory / Practice (UMK Courses):

• Facility Maintenance in Sports and Recreation: Applied theory to real-world preparation of athletics areas

• Injury Prevention in Physical Activities: Contributed to surface safety through landing zone preparation

• Wellness Promotion & Operational Support: Supported athlete performance and comfort through proper facility care

5. Issues / Challenges Faced:

• Grass overgrowth made it difficult to level the sand evenly at first

• Needed to ensure sand was not too compact to avoid injury risk

6. Solutions / Actions Taken:

• Used appropriate tools to uproot grass and recondition the sand thoroughly

• Checked landing surface by testing depth and softness after grooming

• Communicated with the athletes to ensure satisfaction with the prepared area

7. Reflection & Learning (Bullet Points):

• Gained hands-on experience in maintaining athletic field zones, especially jumping areas

• Understood the critical role of surface preparation in athlete safety and performance

• Reinforced the importance of technical support teams in ensuring training environments are ready and hazard-free

• Learned to switch between physical labor and administrative tasks efficiently

• Appreciated how small details in facility upkeep contribute to physical wellness, aligning with Wellness course principles

1. Activity / Task Performed:

• Performed regular counter duties at the USM Sports Complex in the morning, including:
  ▪ Handling court bookings (badminton, squash, etc.)
  ▪ Managing sports equipment loans and returns using student ID collateral
  ▪ Responding to user inquiries and ensuring proper recordkeeping

• In the afternoon, I attended the Parade and Opening Ceremony of SPORTS AMONG SCHOOL (SAS) 3.0, held at the Mini Stadium, USM Engineering Campus.

• I was tasked with capturing event photographs for documentation purposes, as requested by the Sports and Recreation Centre (PSR) staff.

• The ceremony featured an enthusiastic and colorful parade by participating school students, showcasing a strong sense of sportsmanship and community engagement.

2. Equipment / Tools Used:

• Booking logbook and equipment tracking system

• DSLR or smartphone for event photography

• Event program for reference

3. Work Process:

• Completed standard administrative duties at the sports counter in the morning

• Attended the SAS opening in the afternoon, took event photos from different angles

• Shared selected images with the PSR officer as part of official documentation

• Observed the entire event to understand flow, atmosphere, and community participation

4. Related Theory / Practice (UMK Courses):

• Sports Event Management & Protocols: Observed opening procedures and formalities

• Community Wellness Development: Witnessed active engagement from local schools

• Media & Documentation in Wellness: Contributed to internal reporting via photography

5. Issues / Challenges Faced:

• Needed to ensure photo coverage captured key moments despite movement and crowd

• Managing time between counter duty and reporting task

6. Solutions / Actions Taken:

• Arranged handover of counter responsibility temporarily to attend the event

• Positioned myself strategically at the stadium for best photo coverage

• Coordinated promptly with PSR staff to submit images post-event

7. Reflection & Learning (Bullet Points):

• Gained exposure to formal protocols in sports event launching ceremonies

• Understood the value of documentation and media coverage in event reporting

• Witnessed how student participation and community support elevate sports program success

• Enhanced my ability to multitask between administrative and field-based roles

• Reinforced the importance of inclusive, vibrant environments in promoting campus and youth wellness

1. Activity / Task Performed:

• Performed routine counter duties at the USM Sports Complex, including:
  ▪ Court reservations for badminton, squash, and other indoor/outdoor facilities
  ▪ Providing users with real-time updates on court availability, suitable time slots, and booking procedures
  ▪ Managing equipment loans such as footballs, rackets, and ping pong sets
  ▪ Collecting student ID cards as collateral and recording each loan accurately
  ▪ Upon return, inspecting the condition of equipment before returning the ID cards to users

2. Equipment / Tools Used:

• Manual booking log or court schedule

• Sports equipment inventory (e.g., rackets, balls)

• ID card tracking list for equipment loan

• Filing station or counter supplies

3. Work Process:

• Greeted users and responded to booking and loan inquiries

• Checked court schedules and updated records for each confirmed reservation

• Monitored the status of borrowed items and collateral

• Ensured timely and safe return of equipment before issuing back student IDs

4. Related Theory / Practice (UMK Courses):

• Sports Facility & Inventory Management: Practical skills in managing logistics and usage flow

• Client Communication & Wellness Operations: Applied communication strategies when interacting with users

• Ethics and Responsibility in Sport Administration: Maintained transparency and accountability in loan processes

5. Issues / Challenges Faced:

• Managing multiple users simultaneously during peak hours

• Ensuring all items returned were in good condition despite wear and tear

6. Solutions / Actions Taken:

• Applied a first-come, first-served system to manage bookings efficiently

• Checked and noted equipment conditions regularly

• Gave polite reminders to users regarding return times and care of borrowed items

7. Reflection & Learning (Bullet Points):

• Strengthened my responsibility and professionalism in public-facing roles

• Improved my communication and service coordination with diverse users

• Gained practical understanding of facility usage flow and recordkeeping

• Learned to handle minor conflicts and clarifications calmly and clearly

• Understood how frontline service contributes to a smooth sports facility operation

1. Activity / Task Performed:

• In the morning, I was assigned to the Mini Stadium equipment cabin to manage the loaning of athletics equipment to students undergoing track and field training.

• Items loaned included:
  ▪ Discus
  ▪ Javelin
  ▪ Measuring tape

• The process involved a proper handover and inspection of all equipment to ensure it was in good condition before and after use.

• After completing the task, I returned to the USM Sports Complex counter to continue regular responsibilities, including:
  ▪ Court booking management (badminton, squash, etc.)
  ▪ Equipment loans and returns, with ID cards collected as collateral

2. Equipment / Tools Used:

• Athletics items (discus, javelin, measuring tape)

• Loan form/checklist

• ID tracking log

• Booking logbook at counter

3. Work Process:

• Coordinated with students and staff to issue requested athletics items

• Verified each item’s condition before and after return

• Ensured documentation was properly filled and filed

• Resumed counter duties by assisting walk-in users and handling equipment loans

4. Related Theory / Practice (UMK Courses):

• Sports Logistics & Facility Management: Practical application in managing inventory across different venues

• Client Services in Sport and Wellness: Interacting with users for equipment handling and support

• Wellness in Practice: Supporting student athletes’ physical performance through equipment readiness

5. Issues / Challenges Faced:

• Ensuring equipment was not damaged during use

• Managing two separate responsibilities within the same day

6. Solutions / Actions Taken:

• Conducted a quick equipment inspection after use

• Organized tasks to transition smoothly between venues

• Maintained clear records to track user accountability

7. Reflection & Learning (Bullet Points):

• Developed skills in multi-tasking across facilities (stadium cabin and sports complex counter)

• Gained experience in sports equipment logistics and condition assessment

• Strengthened understanding of athletics training needs and operational support

• Improved my efficiency and time management in handling multiple responsibilities

• Reinforced the importance of prepared environments in supporting student athlete wellness

1. Activity / Task Performed:

• Performed regular duties at the USM Sports Complex counter, which included:
  ▪ Court booking management for badminton, squash, and other facilities
  ▪ Sports equipment loan and return processing using student ID as collateral

• Additionally, I was assigned to prepare and organize sports equipment for the Phase 2 of SPORTS AMONG SCHOOL (SAS) tournament.

• The following items were prepared and delivered based on organizer requests:
  ▪ Whistles
  ▪ Netball bibs
  ▪ Netballs

• Equipment was checked for quality and condition before being handed over to the SAS Phase 2 organizing team.

2. Equipment / Tools Used:

• Booking logbook and loan records

• Tournament items: whistles, bibs, netballs

• Internal checklist for item tracking

3. Work Process:

• Managed front desk operations in the morning

• Verified the item request list and gathered all needed equipment

• Conducted checks on functionality and cleanliness

• Coordinated delivery with SAS Phase 2 event representatives

4. Related Theory / Practice (UMK Courses):

• Sports Logistics & Event Support: Applied organizational skills in equipment preparation for inter-school competition

• Customer Service & Wellness Operations: Balanced responsibilities between general users and tournament needs

• Facility & Equipment Management: Ensured readiness of all materials for external event use

5. Issues / Challenges Faced:

• Ensuring adequate supply and readiness of event-specific equipment

• Maintaining quality control while managing routine responsibilities

6. Solutions / Actions Taken:

• Cross-checked equipment early to avoid shortfalls

• Divided time between counter duty and SAS support tasks

• Maintained clear communication with event team and PSR staff

7. Reflection & Learning (Bullet Points):

• Improved my ability to coordinate event equipment logistics under time constraints

• Learned the value of preparation and proactive communication in supporting sports events

• Balanced routine service with special event tasks, enhancing multitasking capability

• Gained exposure to multi-phase sports program organization, reinforcing course principles in Wellness and community development

• Understood how timely support and well-managed logistics contribute to successful and safe sporting events

1. Activity / Task Performed:

• In addition to my routine counter duties at the USM Sports Complex—handling court bookings and equipment loans—I voluntarily supported on-ground event monitoring and assistance for SPORTS AMONG SCHOOL (SAS) Phase 2.

• Together with fellow industrial training interns, I:
  ▪ Helped monitor the flow of sports activities at various court locations
  ▪ Assisted with equipment setup and distribution for each match
  ▪ Ensured each game area was fully prepared, clean, and safe before matches began

• Sports contested on the day included:
  ▪ Basketball
  ▪ Volleyball
  ▪ Dodgeball – considered by many as a traditional Malaysian sport and a crowd favorite

2. Equipment / Tools Used:

• Basketballs, volleyballs, dodgeballs

• Whistles, scoreboards, bibs

• Logistics checklist and setup guidance notes

3. Work Process:

• Managed front desk bookings and user inquiries in the morning

• Transitioned to field duties by helping set up courts and allocate sports equipment

• Communicated with match officials and event team to confirm readiness

• Observed games to ensure player needs and safety measures were upheld

4. Related Theory / Practice (UMK Courses):

• Event Operations & Recreational Planning: Practical support for multi-sport tournament execution

• Teamwork & Communication in Sport Settings: Collaborated across departments and roles

• Physical & Social Wellness Promotion: Enabled smooth game flow and participant satisfaction

5. Issues / Challenges Faced:

• Juggling both administrative (counter) and physical (event support) roles

• Ensuring the right equipment reached the right venue at the right time

6. Solutions / Actions Taken:

• Delegated and rotated tasks efficiently with intern teammates

• Used a master checklist for each sport’s requirements

• Maintained real-time communication with the event team via staff liaison

7. Reflection & Learning (Bullet Points):

• Developed hands-on understanding of multi-sport event logistics

• Strengthened teamwork, coordination, and task delegation in dynamic environments

• Gained experience in supporting diverse sporting events, including traditional games

• Improved adaptability between administrative and on-site technical roles

• Reinforced the importance of structured, inclusive sporting environments in building community wellness—aligned with Wellness course principles at UMK

1. Activity / Task Performed:

• In addition to my daily duties at the USM Sports Complex counter, I was assigned—alongside fellow industrial training interns—to organize the equipment room at the Sports and Recreation Centre.

• After inspecting and rearranging the room, I observed that the facility and sports equipment were well-maintained, with modern, complete, and high-quality tools.

• As part of the task, I also handled equipment preparation for training and matches, which included:
  ▪ Retrieving new netballs from the storage area
  ▪ Preparing netball bibs
  ▪ Issuing whistles
  ▪ Supplying a frisbee disc for recreational use

• All equipment was disbursed according to request and delivered to the appropriate teams for training use.

2. Equipment / Tools Used:

• Storage shelving and equipment checklist

• Sports gear: netballs, bibs, whistles, frisbee

• Manual tracking form or internal handover log

3. Work Process:

• Performed an initial scan and sorting of the equipment room

• Reorganized equipment based on type, frequency of use, and accessibility

• Identified and retrieved new netballs for the SAS training session

• Prepared and delivered other requested items to the designated groups

• Returned to counter duty afterward to continue user-facing responsibilities

4. Related Theory / Practice (UMK Courses):

• Sports Facility & Equipment Management: Applied principles of inventory organization and upkeep

• Logistics & Resource Coordination: Ensured timely provision of required items

• Wellness Facility Support: Promoted active participation by enabling quality training resources

5. Issues / Challenges Faced:

• Identifying the most efficient way to arrange the room for better access

• Meeting urgent equipment requests while mid-way through the organizing process

6. Solutions / Actions Taken:

• Sorted equipment based on usage priority and labeled accordingly

• Handled urgent item pickups first before resuming the room reorganization

• Coordinated smoothly with staff to confirm which items were needed for matches

7. Reflection & Learning (Bullet Points):

• Gained first-hand experience in sports equipment storage management

• Learned how effective organization improves operational efficiency and accessibility

• Understood the importance of quality equipment in ensuring optimal athlete performance

• Strengthened my time management and multitasking abilities

• Reinforced how strategic resource preparation supports physical wellness and safe play, as emphasized in the Wellness program

1. Activity / Task Performed:

• Together with fellow industrial training interns, I was guided by USM Sports Centre staff—En. Ayie, En. Khairil, and En. Prakash—on how to mark the frisbee field in preparation for the SPORTS AMONG SCHOOL (SAS) tournament.

• This was my first experience setting up a field for an ultimate frisbee match, as I previously assumed the sport was only recreational and not formally organized.

• The marking was done according to the official measurements provided by the organizers to ensure accuracy and safety.

• Tools and materials used during this task included:
  ▪ Cat Matex (white field paint)
  ▪ Metal pegs/markers
  ▪ Measuring rope
  ▪ Measuring tape

2. Equipment / Tools Used:

• Field marking paint (Cat Matex)

• Iron pegs or marking rods

• Long rope and measuring tape for layout

  
  

3. Work Process:

• Started by identifying the corners and zones of the field

• Used measuring tape and rope to align accurate boundaries

• Inserted metal markers to secure layout points

• Applied white paint carefully to draw each line clearly and uniformly

4. Related Theory / Practice (UMK Courses):

• Sports Facility Layout & Planning: Applied measurement and marking standards for event readiness

• Technical Support for Sporting Events: Gained insight into setup processes behind the scenes

• Wellness Through Structured Activities: Ensured the safe and organized layout for physical activity

5. Issues / Challenges Faced:

• Lack of prior knowledge about frisbee as a formal sport event

• Ensuring the correct alignment and spacing of each line under supervision

6. Solutions / Actions Taken:

• Followed detailed instructions from experienced staff

• Double-checked all measurements using multiple tools before painting

• Asked questions and clarified rules for field layout specific to frisbee

7. Reflection & Learning (Bullet Points):

• Learned the technical requirements for setting up a frisbee field, including standardized measurements

• Developed an appreciation for the precision and planning needed in event setup

• Understood that non-mainstream sports like frisbee also follow structured rules and official competition formats

• Improved my teamwork and accuracy in a hands-on, outdoor task

• Reinforced Wellness principles by supporting a safe and properly designed environment for active participation

1. Activity / Task Performed:

• Performed my regular duties at the USM Sports Complex front counter, which included:
  ▪ Assisting users in booking sports courts such as badminton, squash, and other available facilities
  ▪ Providing information on court availability, suitable time slots, and the correct booking procedures
  ▪ Handling the loan of sports equipment such as footballs, rackets, and ping pong sets
  ▪ Collecting student ID car for each equipment loan
  ▪ Conducting a visual inspection of returned items before releasing the student’s ID card

2. Equipment / Tools Used:

• Booking and loan logbook

• Inventory of sports equipment

• Student ID tracking list

3. Work Process:

• Greeted users and assisted with court booking and scheduling

• Logged and issued equipment loans while recording ID card details

• Monitored equipment returns, ensuring items were returned in good condition

• Provided verbal guidance and clarification regarding rules and procedures when necessary

4. Related Theory / Practice (UMK Courses):

• Facility & Equipment Management in Sports: Applied theory to practical inventory and court allocation

• Communication & Client Service in Wellness: Practiced effective verbal interaction and user support

• Ethics & Responsibility in Sports Administration: Demonstrated accountability in handling public-use assets

5. Issues / Challenges Faced:

• Users occasionally unfamiliar with the booking or loan system

• Managing multiple tasks during peak user hours

6. Solutions / Actions Taken:

• Explained procedures clearly and patiently to first-time users

• Maintained orderly service flow by prioritizing based on queue and urgency

• Used a checklist to track equipment loan and return status efficiently

7. Reflection & Learning (Bullet Points):

• Improved professional communication with various types of users

• Strengthened attention to detail and equipment accountability

• Gained real-world experience in sports facility operations and customer service

• Learned to multitask and adapt during busy service periods

• Reinforced the importance of a structured and responsive service environment to promote overall wellness and user satisfaction

1. Activity / Task Performed:

• Performed regular front counter responsibilities at the USM Sports Complex, including:
  ▪ Handling court bookings and equipment loans
  ▪ Providing information to users on facility availability and procedures

• Additionally, I monitored equipment requests for the ongoing SPORTS AMONG SCHOOL (SAS) Phase 3 tournament.
  ▪ I prepared and loaned requested items such as:

  • Whistles

  • Scoreboards

  • Frisbees

• I also assisted in organizing and storing unused sports equipment in the upper storage area.
  ▪ Items such as balls, cones, bibs, and miscellaneous gear were sorted and stored securely to maintain a tidy and accessible inventory.

2. Equipment / Tools Used:

• Loan and booking records

• Storage tools (shelves, boxes, labels)

• Tournament items: whistles, frisbees, scoreboards, cones, bibs

3. Work Process:

• Managed counter tasks in the morning and coordinated with SAS organizing committee

• Gathered and handed over requested equipment to SAS secretariat

• Reorganized unused gear in the upper storeroom for future use

• Ensured all items were accounted for and stored safely

4. Related Theory / Practice (UMK Courses):

• Inventory & Facility Management in Sports: Applied methods to maintain order and efficiency in equipment storage

• Sports Logistics & Event Support: Supported ongoing tournament with timely provision of resources

• Wellness Operations: Reinforced the role of structured environments in supporting healthy, active lifestyles

5. Issues / Challenges Faced:

• Balancing between counter duties and logistics handling

• Ensuring all equipment was returned or stored properly during an ongoing event

6. Solutions / Actions Taken:

• Prioritized tasks based on urgency and coordinated with team members

• Used a checklist to track borrowed and returned items

• Maintained communication with staff to ensure storage was handled safely

7. Reflection & Learning (Bullet Points):

• Improved ability to manage multiple roles during a sports event

• Gained experience in systematic storage and inventory handling

• Understood the importance of behind-the-scenes logistics in supporting tournaments

• Reinforced values of order, responsibility, and attentiveness in daily sports facility operations

• Aligned with Wellness goals through ensuring equipment readiness and safe environments for activity

1. Activity / Task Performed:

• Together with fellow intern Azam, I assisted in the venue setup for the BHEPA Family Appreciation Ceremony 2025, held at Dewan PUMA.

• Our responsibilities included:
  ▪ Arranging tables and chairs for guests and VIPs
  ▪ Ensuring the event space was neat and accessible before the ceremony began

• The event was organized to recognize the contributions of BHEPA staff, including those from the Sports & Recreation Centre (PSR).
  ▪ En. Prakash received the Excellence Service Award
  ▪ En. Ayie was honored for 25 years of service

2. Equipment / Tools Used:

• Chairs, tables, event setup supplies

• Guest seating plan

• Internal coordination documents

3. Work Process:

• Collaborated with staff to carry and place tables and chairs according to layout

• Adjusted spacing for ease of movement and visibility

• Observed the ceremony to understand flow and interactions among BHEPA departments

4. Related Theory / Practice (UMK Courses):

• Human Resource & Organizational Wellness: Witnessed staff motivation through appreciation culture

• Social Wellbeing in the Workplace: Understood how recognition enhances morale and team spirit

• Event Coordination in Wellness Settings: Participated in structured preparation for formal events

5. Issues / Challenges Faced:

• Ensuring all furniture was set up on time before guest arrival

• Maintaining neatness while working in a formal setting

6. Solutions / Actions Taken:

• Followed layout instructions efficiently

• Double-checked arrangements with event leads

• Coordinated with other team members to divide tasks

7. Reflection & Learning (Bullet Points):

• Gained experience in formal event preparation and teamwork

• Observed the value of employee appreciation in promoting motivation

• Felt inspired by the positive and family-like atmosphere among staff

• Understood that recognition contributes to overall workplace wellness and productivity

• Reinforced my awareness of how professional culture supports long-term employee engagement

1. Activity / Task Performed:

• Assigned to manage the service counter at the USM Sports Complex.

• Responsibilities included:
  ▪ Assisting users in booking sports facilities such as badminton and squash courts, as well as other venues (e.g., futsal courts, mini stadium)
  ▪ Providing information on court availability, operating hours, and booking procedures
  ▪ Handling sports equipment loans including footballs, rackets, and ping pong sets
  ▪ Collecting student ID cards as a form of collateral during equipment loan
  ▪ Upon return, inspecting the condition of equipment before returning the ID cards

2. Equipment / Tools Used:

• Manual booking log or digital booking system

• Sports inventory (footballs, rackets, ping pong sets)

• Equipment tracking forms

• ID record system

3. Work Process:

• Attended to walk-in users for court bookings and equipment requests

• Recorded loans and monitored return times

• Inspected returned items to ensure proper care

• Answered general inquiries regarding facility use and availability

4. Related Theory / Practice (UMK Courses):

• Sports Facility Management: Applied real-life skills in facility coordination and customer service

• Logistics & Inventory Control: Managed loans and ensured proper tracking of sports equipment

• Professional Communication in Wellness Settings: Practiced effective and courteous communication with users

5. Issues / Challenges Faced:

• Occasional peak periods with multiple users requiring assistance simultaneously

• Some users were unfamiliar with procedures or hesitant to provide collateral

6. Solutions / Actions Taken:

• Explained policies patiently and clearly to new users

• Used a structured approach to manage bookings and returns efficiently

• Maintained calm and professionalism during busy periods

7. Reflection & Learning (Bullet Points):

• Improved my customer service and communication skills

• Developed an understanding of sports facility operations and public interaction

• Strengthened my ability to organize and track inventory

• Learned the importance of responsibility and transparency in handling user equipment

• Gained experience in frontline support that contributes to user satisfaction and smooth facility operation

1. Activity / Task Performed:

• In the morning, I was assigned together with my fellow industrial training intern to assist USM Sports Centre staff in the marking of a rugby field.

• Tasks included:
  ▪ Measuring and pulling marking lines based on standard rugby field dimensions
  ▪ Using white Matex paint and marking tools to draw straight and accurate lines
  ▪ Ensuring proper spacing and layout according to event specifications

• In the afternoon, we were also involved in assisting with the final match of the SPORTS AMONG SCHOOL (SAS) badminton tournament.
  ▪ The match was vibrant and filled with sportsmanship
  ▪ Notably, En. Ayie, one of the Sports Centre staff, participated in the event and received strong support from the community

2. Equipment / Tools Used:

• Cat Matex (white field marking paint)

• Measuring tape

• Pegs and string line

• Badminton match equipment (scoreboards, shuttlecocks, chairs)

3. Work Process:

• Assisted in technical field setup by marking rugby lines precisely under staff guidance

• Transitioned to badminton hall duties to support court preparation and match flow

• Coordinated with officials to ensure proper match logistics and audience management

4. Related Theory / Practice (UMK Courses):

• Sports Facility Preparation & Technical Support: Applied field marking techniques using proper measurement standards

• Event Management & Coordination in Wellness: Assisted with logistics and team support during a tournament final

• Community Wellness & Engagement: Observed and supported inclusive participation by staff and students

5. Issues / Challenges Faced:

• Handling technical measurements for rugby field marking with accuracy

• Adapting quickly between outdoor technical work and indoor event support

6. Solutions / Actions Taken:

• Followed direct guidance from experienced staff

• Double-checked measurements using multiple reference points

• Divided tasks efficiently with teammates for smooth role transitions

7. Reflection & Learning (Bullet Points):

• Learned the technical steps in rugby field preparation from start to finish

• Gained insight into multisport event management within a university setting

• Developed teamwork, communication, and time management skills

• Felt inspired by staff participation in student-centered sporting events

• Understood how active campus environments promote wellness, inclusivity, and shared motivation

1. Activity / Task Performed:

• Although it was the Awal Muharram public holiday, I reported for duty with fellow intern Azam as instructed, to manage the sports complex counter.

• On this day, the sports facilities were opened until 7:00 PM only.

• Our responsibilities included:
  ▪ Managing court bookings for badminton, squash, and other facilities
  ▪ Providing information to users about court availability, operating hours, and booking procedures
  ▪ Handling sports equipment loans, including footballs, rackets, and ping pong sets
  ▪ Collecting student ID cards as collateral
  ▪ Checking the condition of returned equipment before releasing ID cards

• In addition, we were requested to assist the USM Reserve Officer Training Unit (PALAPES Darat) in setting up the badminton venue for their tournament, scheduled for the following day.
  ▪ Helped prepare the court and ensured the space was ready before locking up the facility at the end of the day

2. Equipment / Tools Used:

• Court booking log

• Inventory of rackets, balls, ping pong sets

• Badminton nets and venue setup items

• Access keys and facility checklist

3. Work Process:

• Managed front counter bookings and equipment loans throughout the day

• Inspected all returned items before issuing back ID cards

• Assisted with badminton court layout for PALAPES event

• Carried out final facility closure tasks including locking courts and switching off lights

4. Related Theory / Practice (UMK Courses):

• Facility & Equipment Management – Practical involvement in venue operations and setup

• Client Interaction & Event Logistics – Communicated clearly with users and coordinated with an external unit

• Wellness in Leadership & Responsibility – Practiced accountability and support for organized sport activities

5. Issues / Challenges Faced:

• Shorter operating hours required task efficiency

• Balancing counter operations with venue preparation duties

6. Solutions / Actions Taken:

• Prioritized bookings and returns to match the 7 PM closing time

• Coordinated task-sharing between interns for both counter and court setup

• Followed closing procedures to ensure facility was properly secured

7. Reflection & Learning (Bullet Points):

• Learned to maintain professionalism and responsibility even during public holidays

• Experienced the importance of time management and duty rotation

• Understood the value of facility readiness for events in advance

• Strengthened ability to interact with external organizations (PALAPES)

• Reinforced how support roles contribute to organized, safe, and successful sporting events

1. Activity / Task Performed:

• I carried out my regular duty at the USM Sports Complex front counter, where I managed:
  ▪ Facility bookings for badminton, squash, and other courts
  ▪ Responding to equipment loan requests from students and staff
  ▪ Collecting student ID cards as collateral for borrowed items and verifying their condition upon return

• In addition to my counter responsibilities, I assisted En. Khairil along with fellow intern Azam to:
  ▪ Take down the volleyball net antenna and store it properly after use
  ▪ Conduct clean-up and organization of the volleyball court area to ensure it remains clean, safe, and orderly for future use

2. Equipment / Tools Used:

• Counter logbook and loan record

• Volleyball net system and antenna

• Cleaning tools (e.g., broom, trash bag)

3. Work Process:

• Served users at the counter in the morning

• Transitioned to volleyball court duties in the afternoon

• Removed and stored volleyball equipment systematically

• Conducted basic area cleaning to maintain facility quality

4. Related Theory / Practice (UMK Courses):

• Facility & Equipment Management – Hands-on experience in both administrative and physical maintenance roles

• Wellness & Environmental Management – Supporting healthy spaces for recreational activities

• Client Interaction in Sports Services – Provided responsive service to users at the counter

5. Issues / Challenges Faced:

• Balancing counter operations with on-site facility duties

• Handling and storing delicate net equipment properly

6. Solutions / Actions Taken:

• Communicated and coordinated tasks efficiently with team members

• Followed proper disassembly procedures for equipment storage

• Ensured no disruption to counter services during equipment handling

7. Reflection & Learning (Bullet Points):

• Gained understanding of multi-role responsibilities in sports facility operations

• Improved technical knowledge of volleyball equipment setup and storage

• Strengthened awareness of the importance of clean and safe sports environments

• Developed better time management and task prioritization skills

• Reinforced key Wellness values related to physical and mental wellbeing through proper facility upkeep

1. Activity / Task Performed:

• I was assigned to manage the service counter at the USM Sports Complex, where I handled:
  ▪ Court and field bookings for badminton, squash, futsal, and football
  ▪ Booking records were maintained carefully, including reservations made by En. Eddie

• I also managed sports equipment loans, such as:
  ▪ Footballs, cones, and ping pong sets
  ▪ Each user was required to submit their student ID card as collateral
  ▪ After confirming that the returned items were in good condition, the ID cards were returned to the users

2. Equipment / Tools Used:

• Booking logbook or tracking system

• Loan inventory (balls, cones, ping pong sets)

• Student ID tracking and return form

3. Work Process:

• Attended to users at the front desk

• Recorded booking details accurately, including those submitted by staff

• Logged borrowed equipment and stored ID cards securely

• Verified equipment condition before returning collateral

4. Related Theory / Practice (UMK Courses):

• Facility & Equipment Management – Practical application of inventory and space scheduling

• Client Communication in Wellness – Direct engagement and assistance to users

• Operational Logistics in Sports Management – Monitoring and fulfilling user demands effectively

5. Issues / Challenges Faced:

• Balancing simultaneous bookings and loan requests

• Ensuring timely return and condition-check of equipment

6. Solutions / Actions Taken:

• Maintained a clear and updated record system for bookings and returns

• Provided polite and efficient guidance to each user

• Coordinated with staff to manage bookings smoothly

7. Reflection & Learning (Bullet Points):

• Gained experience in handling front-line operations in a sports facility

• Improved my accuracy and responsibility in managing inventory

• Strengthened communication skills through daily interaction with students and staff

• Understood the importance of orderly procedures and documentation in public service

• Reinforced the role of structured facility management in promoting wellness and user satisfaction

1. Activity / Task Performed:

• Assigned to manage the front counter at the USM Sports Complex.

• Main responsibilities included:
  ▪ Assisting users with court bookings for badminton, squash, and other sports facilities
  ▪ Providing accurate information on court availability, appropriate booking times, and the required procedures
  ▪ Handling sports equipment loans, such as footballs, rackets, and ping pong sets
  ▪ Collecting student ID cards as collateral and recording them accordingly
  ▪ Inspecting returned equipment to ensure it was in good condition before returning the ID card

2. Equipment / Tools Used:

• Manual booking log or scheduling system

• Inventory of sports equipment

• Loan record book

• ID card tracking file

3. Work Process:

• Welcomed and served walk-in users at the counter

• Checked booking slots and logged reservations in the record system

• Issued sports equipment after recording ID collateral

• Verified and approved returned items, then returned the student ID

4. Related Theory / Practice (UMK Courses):

• Facility & Equipment Management – Applied knowledge in organizing and recording usage of sports facilities

• Client Service in Wellness Settings – Practiced effective communication and service delivery

• Responsibility in Sports Operations – Managed user interactions and maintained accurate inventory

5. Issues / Challenges Faced:

• Some users were unfamiliar with the borrowing process

• Needed to handle multiple users during peak usage hours

6. Solutions / Actions Taken:

• Explained procedures clearly and patiently

• Used organized tracking methods for efficient record keeping

• Maintained professional and responsive communication at all times

7. Reflection & Learning (Bullet Points):

• Gained confidence in handling public facility operations

• Learned the importance of responsible inventory tracking

• Improved my interpersonal communication skills

• Understood how well-managed facilities contribute to a positive user experience

• Reinforced the value of structure and accountability in the promotion of wellness and sports participation

1. Activity / Task Performed:

• Performed regular counter duties at the USM Sports Complex, including:
  ▪ Handling court bookings and sports equipment loans
  ▪ Assisting users by providing facility information and procedures

• Additionally, I was assigned with my fellow intern to assist En. Prakash in cleaning the archery training area.
  ▪ Removed damaged target boards
  ▪ Ensured the safety and tidiness of the archery zone in preparation for upcoming training sessions

2. Equipment / Tools Used:

• Booking log and loan forms

• Gloves and disposal equipment

• Basic cleaning tools (e.g., broom, trash bin)

3. Work Process:

• Started the day by managing front counter responsibilities

• Relocated to the archery zone to perform cleanup tasks

• Removed broken target boards and cleared debris

• Conducted visual checks to confirm the area was safe for use

4. Related Theory / Practice (UMK Courses):

• Facility Maintenance in Sports & Recreation – Applied safety and readiness protocols

• Community Wellness through Environmental Management – Promoted a clean and safe sports space

• Professional Responsibility & Teamwork – Assisted staff in maintaining sport zones

5. Issues / Challenges Faced:

• Handling damaged equipment without proper tools initially

• Ensuring the safety of the area while working under the sun

6. Solutions / Actions Taken:

• Worked in coordination with En. Prakash to carry out tasks safely

• Used protective gloves and handled sharp objects cautiously

• Re-checked the area to ensure all hazards were removed

7. Reflection & Learning (Bullet Points):

• Learned the importance of regular maintenance in sports facility management

• Understood how cleanliness and safety contribute to user confidence and comfort

• Developed awareness of risk prevention in open sports areas

• Gained hands-on experience in supporting inclusive and safe training environments

• Reinforced key Wellness values: physical safety, organization, and community wellbeing

1. Activity / Task Performed:

• Performed regular front counter duty, including:
  ▪ Managing court bookings and sports equipment loans
  ▪ Attending to walk-in users and assisting with general inquiries

• Together with my fellow intern, I assisted in checking and preparing athletics equipment that was loaned to an external school.
  ▪ We ensured that all items were complete and in good condition before they were handed over
  ▪ Items were inspected based on the training requirements provided

• After completing the task, we returned to continue counter operations as usual until the end of the day.

2. Equipment / Tools Used:

• Athletics equipment checklist (e.g., javelins, discus, cones, measuring tapes)

• Booking & loan record log

• Communication with external school representative

3. Work Process:

• Verified external borrowing request against inventory

• Inspected and confirmed completeness of items

• Coordinated with staff for smooth handover

• Continued daily counter duties in the afternoon

4. Related Theory / Practice (UMK Courses):

• Facility Management & Sports Logistics – Managing loan of high-use equipment to third parties

• Professional Communication in Wellness – Coordinated responsibly with external parties

• Community-Based Wellness Services – Supporting physical education through outreach and access to facilities

5. Issues / Challenges Faced:

• Ensuring that items lent out were in good working condition

• Time-sensitive coordination between internal and external parties

6. Solutions / Actions Taken:

• Conducted thorough equipment inspection

• Maintained clear documentation and checklist tracking

• Worked as a team to divide tasks efficiently

7. Reflection & Learning (Bullet Points):

• Gained experience in external collaboration and loan processes

• Strengthened my skills in inventory preparation and quality control

• Reinforced the importance of attention to detail in facility and equipment management

• Understood how sports facilities can support community development and outreach

• Felt grateful and emotional on this final day of industrial training, reflecting on all the growth and support I received

🙏 Closing Reflection:

"Today marked the final day of my industrial training at the USM Engineering Campus. I feel incredibly grateful, emotional, and proud to have completed this journey. My deepest thanks to En. Eddie for the opportunity to be part of this internship, and sincere appreciation to En. Haja and En. Ariffin for their guidance. Special thanks to staff members En. Ayie, En. Khairil, En. Prakash, and En. Farouk for their patience, kindness, and willingness to share valuable experiences with us throughout our time here. This experience has deeply enriched my understanding of sports facility operations and has left a meaningful impact on both my professional and personal growth."

Matric Number: H21A2882

Course: Banchelor Degree in Entrepreneurship (Welness Entrepreneurship) with honours

Faculty: Faculty of Hospitality Tourism and Wellness

PLACE OF PRACTICAL TRAINING: UNIVERSITI SAINS MALAYSIA (USM) Engineering Campus

DEPARTMENT: Pusat Sukan Dan Rekreasi (PSR)

PRACTICAL TRAINING: 16 Week

START DATE: 16 @ 17 MARCH 2025 Until 5 @ 6 July 2025

1. Activity / Task Performed:

Morning – Counter Operations & Equipment Checking:

• Performed regular counter duties at the USM Sports Complex, including:
  ▪ Handling facility bookings (e.g., badminton, squash)
  ▪ Managing sports equipment loans, with student ID cards used as collateral
  ▪ Checking and inspecting returned equipment before releasing IDs

• Also responsible for equipment verification for the upcoming MECH SPORT event, ensuring the availability and condition of:
  ▪ Futsal balls
  ▪ Whistles
  ▪ Match boards

• Coordinated with the organizing team to confirm and prepare the necessary equipment list.

Afternoon – Opening Ceremony of Temasya Olahraga Tahunan (TOT) USM 48th Edition:

• Attended the official launch ceremony of the 48th Annual Sports Day (TOT) at the USM Main Campus.

• The event began with an opening parade, featuring representatives from various departments, including the Engineering Campus staff contingent.

• The ceremony was marked by a fireworks display as a launch gimmick, adding excitement and energy to the officiating moment—not as a closing activity.

• The occasion provided valuable exposure to a large-scale, university-wide sporting event, offering new perspectives beyond experiences at Universiti Malaysia Kelantan.

2. Equipment / Tools Used:

• Court booking forms and ID collateral system

• Futsal balls, match boards, whistles (checked for MECH SPORT)

• Registration lists and communication records

3. Work Process:

• Balanced front-desk responsibilities while coordinating event logistics

• Verified equipment availability and communicated with key personnel involved in MECH SPORT

• Attended and observed the TOT ceremony as a learning experience

4. Related Theory / Practice (UMK Courses):

• Sports Event Planning & Logistics: Managed pre-event preparation and equipment allocation

• Public Event Participation & Observational Learning: Gained insights from large-scale ceremony proceedings

• Wellness & Recreational Leadership: Supported activities that promote a culture of sport and campus well-being

5. Issues / Challenges Faced:

• Ensuring all duties at the counter were completed before leaving for the TOT event

• Managing verification of items within a limited timeframe

6. Solutions / Actions Taken:

• Prioritized tasks and coordinated with fellow interns and staff

• Used a checklist system to confirm all items were ready and accounted for

• Arrived on time for the TOT ceremony to ensure full participation

7. Reflection & Learning (Bullet Points):

• Strengthened my ability to manage simultaneous tasks efficiently (counter, inventory, event attendance)

• Learned how to support event readiness through precise equipment handling

• Observed the importance of symbolic elements, such as fireworks as a launch gimmick, in creating impactful ceremonial moments

• Gained appreciation for how sports events foster identity, unity, and motivation at the institutional level

• Compared large-scale event management with previous experience at UMK, broadening my event knowledge

1. Activity / Task Performed:

• Assigned to manage the front desk at the USM Sports Complex during the weekend (Saturday), with responsibilities including:
  ▪ Court bookings for badminton, futsal, and squash
  ▪ Sports equipment loans with student ID collection as collateral
  ▪ Monitoring and recording equipment return and condition

• On the same day, the opening ceremony of the MECH SPORT program was held, attracting a large number of student participants.

• The event included aerobic sessions, futsal matches, and various recreational activities, creating a vibrant and energetic atmosphere.

• I assisted the organizing committee (AJK) when they required additional sports items, such as balls or cones, to support the smooth flow of the program.

2. Equipment / Tools Used:

• Booking sheets and loan records

• Aerobic and futsal equipment (balls, cones, mats)

• ID cards (collateral tracking)

3. Work Process:

• Maintained front desk operations throughout the day

• Provided assistance to MECH SPORT committee members who needed last-minute equipment

• Coordinated usage of multiple facilities while ensuring loan tracking remained accurate

• Observed the event atmosphere and remained alert to participants' needs

4. Related Theory / Practice (UMK Courses):

• Customer Service in Sports Facility Management: Applied skills in user interaction during peak activity

• Recreational Event Support: Responded to on-the-spot logistics during active program hours

• Time Management & Operational Flexibility: Learned to stay productive outside normal working hours

5. Issues / Challenges Faced:

• High volume of users and requests during weekend peak

• Managing simultaneous demands from regular users and event organizers

6. Solutions / Actions Taken:

• Prioritized tasks based on urgency

• Used effective communication and coordination with interns and staff

• Maintained detailed tracking of borrowed items even during busy periods

7. Reflection & Learning (Bullet Points):

• Gained insight into weekend operations, which are often more active and dynamic than weekdays

• Learned the importance of being proactive and responsive to changing user needs during events

• Developed confidence in handling counter duties independently under pressure

• Understood how recreational events contribute to campus wellness and student engagement

• Strengthened my readiness and multitasking skills in real-world facility support roles