https://padlet.com/khorsuann/jec4in2le00svlqx Please write your answers and thoughts on the board en-us 2021-08-30 08:11:34 UTC 2021-09-08 10:41:03 UTC hello@padlet.com khorsuann https://padlet.com/khorsuann/jec4in2le00svlqx/wish/1704084757 i)The role you have selected 
ii)Two soft skills required for this role selected. 
iii)Comment on another learner’s selection and find out the reason for their selection. 

Thanks,
SA

]]> 2021-08-30 08:13:57 UTC https://padlet.com/khorsuann/jec4in2le00svlqx/wish/1704084757 https://padlet.com/khorsuann/jec4in2le00svlqx/wish/1723851701 I choose to be a Spa Manager/ Director.

There are many skills that I would require as a manager or director, but I feel the two important one are Communication and Decision Making.

Communication is very important in this industry as we are customer facing. We also have to manage with our staff well-being as well. 

In the capacity of a manager or director, decision making is critical in this role, but we can also provide some autonomy to our staff to make decisions.]]> 2021-09-08 04:49:29 UTC https://padlet.com/khorsuann/jec4in2le00svlqx/wish/1723851701 james_chong2 https://padlet.com/khorsuann/jec4in2le00svlqx/wish/1724042605 I would choose the  IT / Finance / Admin. They form the important core of any business, not just in the SPA industry. Without them, the entire organisation will not be able to function.

(1) Administration Skill - the ability to update information on a timely basis so that both customers and staff can go ahead with their activities (e.g. payment, booking appointment time slots and services)

(2) Communication Skill - the ability to communicate information fast and efficient is important to allow for best customers' satisfaction through the smoothness of services rendered (e.g. service staff is able to communicate to another service staff about customer's preferences)

]]> 2021-09-08 06:30:13 UTC https://padlet.com/khorsuann/jec4in2le00svlqx/wish/1724042605 lkyjoseph https://padlet.com/khorsuann/jec4in2le00svlqx/wish/1724421712 Nutritionist would be my choice. In fact if I can merge the 3 in one it would be Nutritionist, Fitness Coach and Spa Director as skillset, capability and appointment. Anyway... so as Nutritionist, the 2 skills: Analytical and Empathy.

Analytical - you got to have your template of nutritional prescription and yet adaption to the various customer condition. There will always be variations, and applying accurate analysis would prescribe correct nutritional consumption guide to customers, who expects tangible difference and improvements at an advised time frame.

Empathy - just like a medical doctor or engineer, its not just templates or adapting with 'cut and paste', its having that introspection and connection. Understanding the lifestyle, emotional and mental health state and state of life may well give the X-factor to be that Nutritionist of choice because you can connect.

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