Baptist Medical Center South SMART Strategy Board by Ray Broadway https://padlet.com/raybway/smartboard NUR353 Jacksonville University July 2016 en-us 2016-07-20 19:37:40 UTC 2023-02-03 13:49:33 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/Diskette.png Finance Panel raybway https://padlet.com/raybway/smartboard/wish/116862392 --- How can BMC South's budget be used to increase patient satisfaction?
--- How can BMC South's budget be used to increase employee satisfaction?
--- What are the financial incentives for increasing patient return rates?]]> 2016-07-24 07:49:53 UTC https://padlet.com/raybway/smartboard/wish/116862392 Customer Panel raybway https://padlet.com/raybway/smartboard/wish/116862415 Target Market: 
--- What is the percentage of patients who return to Baptist South?
--- Where was the patient's last hospital admission or emergency department visit?
--- What are the key reasons patients keep returning to the same hospital?
--- What type of patients does BMC South typically care for?]]> 2016-07-24 07:51:12 UTC https://padlet.com/raybway/smartboard/wish/116862415 Resource Panel raybway https://padlet.com/raybway/smartboard/wish/116862418 --- How can BMC South maintain a culture that keeps patients returning for care?
--- Does employees have the resources to provide high quality and satisfactory care?
--- What are all the hospitals and clinics that patients have previously used?
--- How can HCAHPS scores be used in order to increase customer return percentages?
--- What are  the major contributors to patient dissatisfaction?]]> 2016-07-24 07:51:25 UTC https://padlet.com/raybway/smartboard/wish/116862418 Competition and Risk Panel raybway https://padlet.com/raybway/smartboard/wish/116862419 --- What other hospitals in the area are the competitors?
--- What are the competitors success rates of repeat customers?
--- What are the competitors patient satisfaction scores?


]]> 2016-07-24 07:51:41 UTC https://padlet.com/raybway/smartboard/wish/116862419 Purpose Panel raybway https://padlet.com/raybway/smartboard/wish/116862461 Purpose: To keep patients returning to Baptist Medical Center South for all their healthcare needs.

Ambition: To reach a 90% patient return rate to Baptist Medical Center South after their last hospital stay.

]]> 2016-07-24 07:53:20 UTC https://padlet.com/raybway/smartboard/wish/116862461 Operations Panel raybway https://padlet.com/raybway/smartboard/wish/116862476 Staffing Data:
--- Who are all the healthcare professionals that come in contact with patients?
--- What are the staffing ratios for each unit and that units HCAHPS scores?
--- How can BMC South determine employee satisfaction rates?
--- In what ways can BMC South increase employee attitude and happiness?
Core Competencies:
--- How can BMC South analyze customer service experience from admission to discharge?
--- Is BMC South performing at a level in order to achieve a return goal of 90 percent?

]]> 2016-07-24 07:54:39 UTC https://padlet.com/raybway/smartboard/wish/116862476