Nhom 7 - Bach Hoa Xanh by Nguyen Khanh Van https://padlet.com/20dh482041/jawle1k2n7ema8s2 en-us 2023-05-03 01:19:36 UTC 2025-11-02 13:44:12 UTC hello@padlet.com Order Processing Process 20dh482041 https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2575978061 2023-05-03 01:23:11 UTC https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2575978061 How to order 20dh482041 https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2575979137 2023-05-03 01:24:06 UTC https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2575979137 20dh482041 https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2575999682 Access web/app]]> 2023-05-03 01:40:42 UTC https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2575999682 20dh482041 https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2576001282 Find and buy products]]> 2023-05-03 01:42:13 UTC https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2576001282 20dh482041 https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2576005798 Select product, quantity]]> 2023-05-03 01:46:24 UTC https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2576005798 20dh482041 https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2576008283 Click shopping cart]]> 2023-05-03 01:48:29 UTC https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2576008283 20dh482041 https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2576009703 Click order]]> 2023-05-03 01:49:50 UTC https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2576009703 20dh482041 https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2576013541 Fill in delivery information (new customer) 
Fill in phone number (old customer)

]]> 2023-05-03 01:53:02 UTC https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2576013541 Delivery Policy 20dh482041 https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2576016741 Door-to-door delivery- true commitment is the delivery motto of BHX. Bach Hoa Xanh will deliver in most provinces. Besides, delivery is on time as chosen. If the delivery is late, you will be compensated 50,000 VND. Whether coming to buy or deliver, the attitude of the staff will be happy.]]> 2023-05-03 01:55:52 UTC https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2576016741 20dh482041 https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2576021026 • Delivery fee by weight
Delivery fees will depend on the membership card. The highest rank is Gold, which will get free delivery for orders from 100,000 VND. For silver, there will be a 50% discount on delivery fees for all orders, free delivery from VND 100,000, but it can only be used 4 times/month. For bronze, free delivery for orders from 300,000 VND. The remaining customers have to pay by weight every 5-10kg, the shipping fee will increase by 5,000 VND]]> 2023-05-03 01:59:17 UTC https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2576021026 20dh482041 https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2576021696 • Fast delivery fee (applied from 8am to 9pm), after 9pm will deliver via Grab
Under 3km is 23,000 VND. From 3km to 4km is 25,000 VND. Each subsequent kilometer is an additional 5,000 VND. Spot fee only applies to goods with minimum size 50x40x50 and maximum 60x60x70, surcharge of VND 15,000 for bulky goods.
For this form, BHX has incentives such as orders from 100-300,000 VND, BHX subsidizes 10,000 VND / 1 order. Orders from 300,000 VND, BHX subsidizes 15,000 VND/1 order
]]> 2023-05-03 01:59:53 UTC https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2576021696 https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2576021759 Choose delivery date and time]]> 2023-05-03 01:59:56 UTC https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2576021759 https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2576025139 Choose a form of payment

]]> 2023-05-03 02:02:28 UTC https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2576025139 https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2576026331 Order confirmation]]> 2023-05-03 02:03:29 UTC https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2576026331 20dh482041 https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2576026817 2023-05-03 02:03:54 UTC https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2576026817 https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2576027141 Order tracking]]> 2023-05-03 02:04:12 UTC https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2576027141 https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2576028379 Receive goods]]> 2023-05-03 02:05:10 UTC https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2576028379 Complaint process https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2576029387 2023-05-03 02:06:01 UTC https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2576029387 Step 1 https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2576030361 Customers can send their complaint to Bach Hoa Xanh through these ways:]]> 2023-05-03 02:06:42 UTC https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2576030361 https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2576034930
  • Through the complaint settlement switchboard: 1900 1908 - 028 3622 9900 (Working time from 7:00 to 21:30)
  • Through email: lienhe@bachhoaxanh.com
  • Through other reception channels deployed by Bach Hoa Xanh on its website/application from time to time

    • ]]>     2023-05-03 02:10:24 UTC https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2576034930     Step 2 https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2576035536 Bach Hoa Xanh will contact with customers to find out the cause and agree to compensate or refund customers if it’s the fault of Bach Hoa Xanh or the staff of Bach Hoa Xanh


    ]]>     2023-05-03 02:10:53 UTC https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2576035536     Returning Goods Regulation https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2576037840 Bach Hoa Xanh Committed products to Customers are all quality products, 100% genuine, of clear origin and exactly as the information posted on the App. If receiving goods of poor quality, the Customer will be refunded free of charge, Bach Hoa Xanh will refund the money and give a voucher to the Customer according to the policies of Bach Hoa Xanh from time to time. Customers can choose to:
          Return the defective item 
          Exchange it for another product
    There are two way to fix problem]]>     2023-05-03 02:12:39 UTC https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2576037840     Return Process https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2576039133 When the product purchased by the Customer encounters an error (delivered with the wrong type, quantity, defective product, dented, distorted, torn seal, etc) ]]> 2023-05-03 02:13:35 UTC https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2576039133 https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2576039690 Bach Hoa Xanh will  send staff to the place to confirm the error and return the product if it is determined that the fault is caused by Bach Hoa Xanh or the supplier/manufacturer's product defect.

    ]]>     2023-05-03 02:14:01 UTC https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2576039690     Fund Return https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2576040107 2023-05-03 02:14:21 UTC https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2576040107 1. When the Customer returns or exchanges goods with a lower value or Bach Hoa Xanh fails to deliver or is out of stock: https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2576041338
  • If the amount to be refunded to the Customer is not more than 50,000 VND, the Customer agrees to let Bach Hoa Xanh refund in the Balance section at the Website/App. 
  • If the amount to be refunded is over VND 50,000, the Customer has the right to choose: Refund in the Balance section or Request Bach Hoa Xanh to refund it via the method that the Customer has paid in advance for that order 

    • ]]>     2023-05-03 02:15:17 UTC https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2576041338     2. When there is a need to cancel the entire order, Customers can: https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2576042884 Bach Hoa Xanh refunds the money through the method that the Customer has paid according to the deadline in item]]> 2023-05-03 02:16:28 UTC https://padlet.com/20dh482041/jawle1k2n7ema8s2/wish/2576042884