https://padlet.com/sjordan12/ja6ipxqtlv0r Friday Workshop en-us 2016-10-02 11:46:01 UTC 2016-10-21 10:53:23 UTC hello@padlet.com sjordan12 https://padlet.com/sjordan12/ja6ipxqtlv0r/wish/132299216 - Library services, help with finding resources,physical and online
- media equipment - loans, advice on use
- IT troubleshooting
- media / software advice and info
- Helpdesk referral service where appropriate
- three levels of service: 1- quick fix 2- specialist 3- by appointment or referral 
- manage expectation of students so they know what they can do there and then
- Provision and replacement of ID cards
- periodical bitesize workshops on various topics
-BYOD

]]> 2016-10-21 10:13:38 UTC https://padlet.com/sjordan12/ja6ipxqtlv0r/wish/132299216 sjordan12 https://padlet.com/sjordan12/ja6ipxqtlv0r/wish/132300454 - Dedicated hub team who know everything
Or
-Mixture of IT & LIS with consistent base level of knowledge with particular expertises that can be called upon or referred on where necessary
-knowledge base (regular monitoring and updates)
- ability for teams to still undertake back-office tasks without affecting the service on the hubs
- tailoring the service to suit the demands of the academic timetable
- adequate staffing levels
-


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