Empathy Map L1 G4 by https://padlet.com/200212u1/j9d2bauaod6xessz After 'remaking' (copying) this padlet, please rename it as EGL171 - Empathy Map LX GX (your L module and Group number). Please send me an invite link to your group's Padlet (Chiam_Siang_Roung@myaccount.nyp.edu.sg) en-us 2020-05-20 02:40:33 UTC 2026-01-13 00:45:42 UTC hello@padlet.com 200212u1 https://padlet.com/200212u1/j9d2bauaod6xessz/wish/583888063 2020-05-20 02:40:33 UTC https://padlet.com/200212u1/j9d2bauaod6xessz/wish/583888063 200212u1 https://padlet.com/200212u1/j9d2bauaod6xessz/wish/583888065 2020-05-20 02:40:33 UTC https://padlet.com/200212u1/j9d2bauaod6xessz/wish/583888065 FEEL — what emotions might the user feel? Feelings also can only be inferred based on a user’s non-verbal communication signs. If we have a presumption of feeling, we can ask the user to validate it (e.g. “Do I feel correctly that this makes you upset?”). If we are empathic enough, they will share their feelings with us. 200212u1 https://padlet.com/200212u1/j9d2bauaod6xessz/wish/583888066 2020-05-20 02:40:33 UTC https://padlet.com/200212u1/j9d2bauaod6xessz/wish/583888066 DO — what actions and behaviour did you notice?During the observation, we can see how a user is acting physically. We can check whether they are buying a product or a service, or whether it is clear for them what to do with a certain product. 200212u1 https://padlet.com/200212u1/j9d2bauaod6xessz/wish/583888067 2020-05-20 02:40:33 UTC https://padlet.com/200212u1/j9d2bauaod6xessz/wish/583888067 THINK — what might the user be thinking? What are their beliefs? What are they worried or happy about? What thoughts or aspects might influence their behaviour? In order to avoid misunderstandings and biases, feel free to ask what the user is thinking. Although in some cases it is hard to express feelings, if we are patient, ask good questions, listen to the users and show trust and discretion, users may share their honest thoughts with us. The point here to observe their internal thinking process — the reasons behind their behaviour, including the role of their influencers. It is better if we can identify the user’s own thoughts. 200212u1 https://padlet.com/200212u1/j9d2bauaod6xessz/wish/583888068 2020-05-20 02:40:33 UTC https://padlet.com/200212u1/j9d2bauaod6xessz/wish/583888068 SAY — what are the key messages and the quotes that the user is saying?External communication is one of the first impressions we receive from a person. Even before meeting, we can check how a user communicates in social media or with other people (in case the communication is public). During the observation, quotes can be collected as well. 200212u1 https://padlet.com/200212u1/j9d2bauaod6xessz/wish/583888069 2020-05-20 02:40:33 UTC https://padlet.com/200212u1/j9d2bauaod6xessz/wish/583888069 -the person felt excited when the user reach the fridge area until the user don want to leave the place 200212u1 https://padlet.com/200212u1/j9d2bauaod6xessz/wish/583892443 2020-05-20 02:45:31 UTC https://padlet.com/200212u1/j9d2bauaod6xessz/wish/583892443 -the person was upset when she saw the large amount of products wrapped in plastic 200212u1 https://padlet.com/200212u1/j9d2bauaod6xessz/wish/583892657 2020-05-20 02:45:44 UTC https://padlet.com/200212u1/j9d2bauaod6xessz/wish/583892657 the user prefers to get healthier and cheaper products 191315z https://padlet.com/200212u1/j9d2bauaod6xessz/wish/583900602 2020-05-20 02:54:29 UTC https://padlet.com/200212u1/j9d2bauaod6xessz/wish/583900602 -the person wants to protect the environment 200212u1 https://padlet.com/200212u1/j9d2bauaod6xessz/wish/603110718 2020-05-31 09:27:35 UTC https://padlet.com/200212u1/j9d2bauaod6xessz/wish/603110718 the person wants to reduce the amount of plastic usage 200212u1 https://padlet.com/200212u1/j9d2bauaod6xessz/wish/603111435 2020-05-31 09:27:59 UTC https://padlet.com/200212u1/j9d2bauaod6xessz/wish/603111435 The user needs to convince people to go to the wet market because people are unaware that going to supermarkets like NTUC is supporting the usage of a lot of plastic. 200212u1 https://padlet.com/200212u1/j9d2bauaod6xessz/wish/614971061 2020-06-07 09:43:17 UTC https://padlet.com/200212u1/j9d2bauaod6xessz/wish/614971061 We can help her by spreading her message through things like social media and posters,so that people will understand the harm by going to supermarkets and will cut down on the amount of plastic usage. 200212u1 https://padlet.com/200212u1/j9d2bauaod6xessz/wish/614972380 2020-06-07 09:44:46 UTC https://padlet.com/200212u1/j9d2bauaod6xessz/wish/614972380