Scholastic Success by https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w en-us 2023-08-24 14:57:11 UTC 2026-04-15 22:00:06 UTC hello@padlet.com https://padlet-uploads.storage.googleapis.com/1321125047/3bbab7fbe2a203b6c3be4f32423641b8/Scholastic_Signature.png Contacts jfrantik https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w/wish/2671707100
Rostering Team:
➔   rosteringsupport@scholastic.com (For INTERNAL & EXTERNAL USE)
➔   You can expect to receive a response from a Rostering Advisor within 24-48 hours.

Customer Support: 1-800-724-2222 Option #6
➔   digitalservice@scholastic.com (EXTERNAL CUSTOMERS)
➔   edservice@scholastic.com (INTERNAL USE ONLY)

★ If in doubt, reach out to Customer Support first and they can redirect your request.
★ Please note: edservice@scholastic.com is for internal use only. If you would like to include the customer on an email thread with support, please use digitalservice@scholastic.com.


]]> 2023-08-24 14:57:11 UTC https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w/wish/2671707100 Scholastic's Digital Suite Padlets jfrantik https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w/wish/2671707102 2023-08-24 14:57:11 UTC https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w/wish/2671707102 South East Regional Team jfrantik https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w/wish/2671707103 2023-08-24 14:57:11 UTC https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w/wish/2671707103 Mid East Regional Team jfrantik https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w/wish/2671707104 2023-08-24 14:57:11 UTC https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w/wish/2671707104 North East Regional Team jfrantik https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w/wish/2671707106 2023-08-24 14:57:11 UTC https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w/wish/2671707106 Mid West Regional Team jfrantik https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w/wish/2671707108 2023-08-24 14:57:11 UTC https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w/wish/2671707108 South West Regional Team jfrantik https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w/wish/2671707109 2023-08-24 14:57:11 UTC https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w/wish/2671707109 Pacific West Regional Team jfrantik https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w/wish/2671707110 2023-08-24 14:57:11 UTC https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w/wish/2671707110 jfrantik https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w/wish/2671707111 What products we support: 

  • Scholastic Literacy

  • Ready4Reading

  • Literacy Pro, F.I.R.S.T, W.O.R.D, PKOMW, and BookFlix  (20K and higher)

How Scholastic Success Supports Customers:

  • Partners with sales team and becomes point of contact for assigned accounts

  • Schedules and leads partner implementation calls

  • Proactively focuses on progress toward partner goals

  • Supports partners with understanding features and capabilities

  • Assesses needs of partners based on product usage

]]> 2023-08-24 14:57:11 UTC https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w/wish/2671707111 10. Renewal Outreach jfrantik https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w/wish/2671707112 AE/ISR
Renewal per current process for sales]]> 2023-08-24 14:57:11 UTC https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w/wish/2671707112 9. Health and Data Review jfrantik https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w/wish/2671707113 Data and Learning Analytics
Scheduled per Success Call]]> 2023-08-24 14:57:11 UTC https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w/wish/2671707113 8. Access and Utilization Check jfrantik https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w/wish/2671707115 SSM
Scheduled per Success Call and as needed by partner request]]> 2023-08-24 14:57:11 UTC https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w/wish/2671707115 7. Professional Learning/Product Training jfrantik https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w/wish/2671707116 PL
Scheduled with customer per Success Meeting timeline
HANDOFF: PL Communicates with AE/ISR and Success Manager

]]> 2023-08-24 14:57:11 UTC https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w/wish/2671707116 6. Shipping jfrantik https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w/wish/2671707117 CS Team
AE/ISR works with Customer Service per current process for sales.]]> 2023-08-24 14:57:11 UTC https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w/wish/2671707117 5. Digital Setup Completed & Launch Comm Deployed jfrantik https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w/wish/2671707118 Rostering Team
  • Rostering lead notifies District Tech contact and the account team (AE, PL, SSM) that rostering is complete. 
  • Customer Service sends Welcome Email to District Admin contact

]]> 2023-08-24 14:57:11 UTC https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w/wish/2671707118 4. Rostering Team Digital Onboarding jfrantik https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w/wish/2671707119 Rostering Team
Rostering lead works with district rostering partner per Success Plan timeline.]]> 2023-08-24 14:57:11 UTC https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w/wish/2671707119 3. SSM Success Meeting/Success Plan jfrantik https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w/wish/2671707121 SSM/AE/ISR
  • SSM (or AE) sets up internal Success Call (Pre-implementation call)
HANDOFF - After internal call, AE sets up external call
  • AE (or SSM) sets up external Kickoff Success Call
  • AE introduces team on the call and SSM as lead
  • Success Plan discussed and completed
  • Rostering, PL, and other events are mapped out by date including future success meetings
  • Success Plan shared with Customer

]]> 2023-08-24 14:57:11 UTC https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w/wish/2671707121 2. Sale Closes and PO Submitted jfrantik https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w/wish/2671707122 AE/ISR
Completes the digital order form (DOF). The AE/ISR will work with the district contact to obtain DOF information.

  1. Checks account in SF if the EULA is needed. If yes, provide the EULA contact.
  2. Includes subscription start/end dates
  3. Sites for installation (single/multi-site)
  4. Rostering method and rostering contact
  5. Administrator list with emails for district and schools (welcome email)
]]> 2023-08-24 14:57:11 UTC https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w/wish/2671707122 1. Pre-Sales Support jfrantik https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w/wish/2671707123 AE/ISR
Asks if a data privacy agreement (DPA) or Non Disclosure Agreement (NDA) is required. If yes, email rfp-scholastic@scholastic.com.

SSM
The Success Manager is available to:
  • assist with the Digital order form (questions and clarification)
  • attend success planning meetings-internal and/or external.

AE/ISR
Enters all digital product opportunities in SalesForce
 
Ensures that the opportunity contains:
1.      Decision-maker (always)
2.      Materials/SL consumable contact (if applicable)
3.      PD contact (if applicable: indicate whether the PD should be billed upon delivery or upfront)
4.      Technical lead
5.      Billing contact
6.      Digital renewal contact
7.      End-user license agreement approval
8.      Alert SSM of opportunities 75% and higher

]]> 2023-08-24 14:57:11 UTC https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w/wish/2671707123 Customer Journey jfrantik https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w/wish/2671707124 2023-08-24 14:57:11 UTC https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w/wish/2671707124 Liz Mudry jfrantik https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w/wish/2671707125 East Region

]]> 2023-08-24 14:57:11 UTC https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w/wish/2671707125 Jeanne Frantik jfrantik https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w/wish/2671707128 West Region and Broward County

]]> 2023-08-24 14:57:11 UTC https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w/wish/2671707128 PKOMW jfrantik https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w/wish/3110277791 2024-09-09 17:48:05 UTC https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w/wish/3110277791 R4R jfrantik https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w/wish/3110278907 2024-09-09 17:48:49 UTC https://padlet.com/scholasticsuccess/j49h68e9xlb80c7w/wish/3110278907