Building An Effective Team - How to Improve by https://padlet.com/ohtankylie/j2vr2h184zadm0gw en-us 2022-02-10 09:17:18 UTC 2022-02-14 04:07:49 UTC hello@padlet.com Group 4 ohtankylie https://padlet.com/ohtankylie/j2vr2h184zadm0gw/wish/2045350825 1. Placement - e.g. operators should update the availability of classes every 3 months
2. To review items that can be self-regulated (e.g. Change in Name: CMS might be able to provide parameters)
3. Team to come together to standardize statement format]]> 2022-02-14 03:41:47 UTC https://padlet.com/ohtankylie/j2vr2h184zadm0gw/wish/2045350825 Group 2 https://padlet.com/ohtankylie/j2vr2h184zadm0gw/wish/2045353498 Back to normalcy 
1. clear set of guidelines eg. meetings cannot extend beyond office hours or 'eat into' lunch hours. 
2. refrain from work related texts after working hours or on weekends. eg. send emails instead. ]]> 2022-02-14 03:43:58 UTC https://padlet.com/ohtankylie/j2vr2h184zadm0gw/wish/2045353498 Group 2 https://padlet.com/ohtankylie/j2vr2h184zadm0gw/wish/2045355449 Conducting visits with ipads
1. system enhancement ]]> 2022-02-14 03:45:40 UTC https://padlet.com/ohtankylie/j2vr2h184zadm0gw/wish/2045355449 Group 1 https://padlet.com/ohtankylie/j2vr2h184zadm0gw/wish/2045355455 1. Provide standard responses for VA to reply
2. Pointers on areas/information to be included in submissions 
3. Usage of Teams for cleared replies samples/templates
4. iPad to allow for use on CMS/ONE@ECDA (refer to iPad instead of printing)
5. Simplify clearance levels for disengagement 
6. Allow indication of list of preschools who are open to taking in children with special needs (e.g. distinction from DS/LS, inclusive programmes). Can indicate a note at the bottom to state that it is subjected to centre's assessment
7. Review ECDA's role in inter-agency projects. E.g. providing assistance when required instead of administering/fronting project, or being middleman]]> 2022-02-14 03:45:41 UTC https://padlet.com/ohtankylie/j2vr2h184zadm0gw/wish/2045355455 Group 3 https://padlet.com/ohtankylie/j2vr2h184zadm0gw/wish/2045359128 1. Empower CSOs at contact centre with information to address enquiries and/or feedback escalated to LOs.
2. Grant viewer access to other departments to check CMS/thirdsight for adverse records instead of relying on LOs.]]> 2022-02-14 03:48:17 UTC https://padlet.com/ohtankylie/j2vr2h184zadm0gw/wish/2045359128 Group 5 https://padlet.com/ohtankylie/j2vr2h184zadm0gw/wish/2045360706 In terms of training for officers: To align procedures on conducting of case-specific interview and have more role playing so that officers in both investigations and licensing are on the same page when it comes to the approach and adaptation of best practices. That way it gives everyone the platform to provide feedback on the approach. 
To re-introduce functional training to officers on their job and responsibilities for example, induction programme (alignment of approaches / practices, case study, standard guidelines).


 
 
]]> 2022-02-14 03:49:32 UTC https://padlet.com/ohtankylie/j2vr2h184zadm0gw/wish/2045360706 Group 4 ohtankylie https://padlet.com/ohtankylie/j2vr2h184zadm0gw/wish/2045361017 Change in mindsets]]> 2022-02-14 03:49:46 UTC https://padlet.com/ohtankylie/j2vr2h184zadm0gw/wish/2045361017 https://padlet.com/ohtankylie/j2vr2h184zadm0gw/wish/2045362244 consider officers' current workload before assigning new work
1. ECDA wide project - to consider R&S1 officer's core workload compare to those from other department 
2. R&S1 project - to have a clearer picture of the officer's workload before assigning eg. queries from operators, number and complexity of feedbacks from parents. ]]> 2022-02-14 03:50:36 UTC https://padlet.com/ohtankylie/j2vr2h184zadm0gw/wish/2045362244 Group 4 ohtankylie https://padlet.com/ohtankylie/j2vr2h184zadm0gw/wish/2045364177 LT and IT to keep each other updated on further escalations from parents and ensure that the parent is attended to]]> 2022-02-14 03:51:55 UTC https://padlet.com/ohtankylie/j2vr2h184zadm0gw/wish/2045364177 Group 5 https://padlet.com/ohtankylie/j2vr2h184zadm0gw/wish/2045365175 Communication to Parents. To establish a system for effective parent's engagement and communication. ]]> 2022-02-14 03:52:37 UTC https://padlet.com/ohtankylie/j2vr2h184zadm0gw/wish/2045365175