https://padlet.com/swaggmikel23/j1mvkc82dzcy Made with serendipity en-us 2017-10-30 11:36:07 UTC 2025-11-13 20:41:21 UTC hello@padlet.com swaggmikel23 https://padlet.com/swaggmikel23/j1mvkc82dzcy/wish/201662629 Customer service representatives take customer questions, complaints and comments. They typically use a computer, telephone or other form of communication to respond to customers' inquiries. They must treat customers with respect and do whatever they can, within company policies, to make sure customers are satisfied with their purchases.

The duties of an individual customer service representative often depend on the nature of the company with which they're employed. For instance, customer service representatives at a telephone company might spend their days providing customers with bill support, while those working for clothing companies might work returns or take questions regarding individual products.]]> 2017-10-30 11:38:44 UTC https://padlet.com/swaggmikel23/j1mvkc82dzcy/wish/201662629 swaggmikel23 https://padlet.com/swaggmikel23/j1mvkc82dzcy/wish/201662796 Customer service representative jobs often require only a high school diploma and skills in communication, writing and math. However, the level of education needed might be higher for certain fields. For example, a high tech industry, such as engineering, typically requires that its customer service representatives have an associate's or bachelor's degree in engineering or a related field. Specific customer service representative certificate programs are available as well. These often focus on computer and communication skills.

Additionally, customer service representatives often must undergo on-the-job training, during which they may have to learn about an industry that they have little or no prior knowledge of. The length of this training varies by employer, and customer service representatives might be required to update their knowledge and skills on a regular basis.]]> 2017-10-30 11:39:29 UTC https://padlet.com/swaggmikel23/j1mvkc82dzcy/wish/201662796 swaggmikel23 https://padlet.com/swaggmikel23/j1mvkc82dzcy/wish/201663318 Customer Service Representatives are required to have a good and positive attitude and keep a smile and a uptone voice.]]> 2017-10-30 11:41:22 UTC https://padlet.com/swaggmikel23/j1mvkc82dzcy/wish/201663318 swaggmikel23 https://padlet.com/swaggmikel23/j1mvkc82dzcy/wish/201663668 Never let your emotions affect your workplace. Look presentable in your uniform. Treat all customers with the same respect. Never arrive late and dont give excuses]]> 2017-10-30 11:42:40 UTC https://padlet.com/swaggmikel23/j1mvkc82dzcy/wish/201663668 swaggmikel23 https://padlet.com/swaggmikel23/j1mvkc82dzcy/wish/201664642 2017-10-30 11:46:14 UTC https://padlet.com/swaggmikel23/j1mvkc82dzcy/wish/201664642 swaggmikel23 https://padlet.com/swaggmikel23/j1mvkc82dzcy/wish/201664919 2017-10-30 11:47:07 UTC https://padlet.com/swaggmikel23/j1mvkc82dzcy/wish/201664919