Management communication - How not to inform employees about being laid off by antti hämmäinen https://padlet.com/anttihammainen/ivacu29g8qzp en-us 2018-06-13 17:12:41 UTC 2023-02-24 13:17:57 UTC hello@padlet.com akseli_komu https://padlet.com/anttihammainen/ivacu29g8qzp/wish/267063703 2018-06-13 17:53:04 UTC https://padlet.com/anttihammainen/ivacu29g8qzp/wish/267063703 The delivery of bad news akseli_komu https://padlet.com/anttihammainen/ivacu29g8qzp/wish/267064287 Stephen Elop’s message clearly showed a lack of preparation. He used a disorganised and overly long email to convey extremely bad news. The email was full of irrelevant information, making the reader sweat through over 800 words before finding out the actual news.

As a result, employees were left into an uncertain and negative frame of mind.]]> 2018-06-13 17:55:56 UTC https://padlet.com/anttihammainen/ivacu29g8qzp/wish/267064287 The case description simo_niinimaki https://padlet.com/anttihammainen/ivacu29g8qzp/wish/267067650 2018-06-13 18:13:04 UTC https://padlet.com/anttihammainen/ivacu29g8qzp/wish/267067650 simo_niinimaki https://padlet.com/anttihammainen/ivacu29g8qzp/wish/267069629 2018-06-13 18:22:55 UTC https://padlet.com/anttihammainen/ivacu29g8qzp/wish/267069629 akseli_komu https://padlet.com/anttihammainen/ivacu29g8qzp/wish/267070511 2018-06-13 18:28:04 UTC https://padlet.com/anttihammainen/ivacu29g8qzp/wish/267070511 akseli_komu https://padlet.com/anttihammainen/ivacu29g8qzp/wish/267071006 Stephen Elop, Vice President of the Devices and Services unit at the time, used the following email to announce 12,500 lay offs:]]> 2018-06-13 18:30:49 UTC https://padlet.com/anttihammainen/ivacu29g8qzp/wish/267071006 Sensitive messages: Indirect approach akseli_komu https://padlet.com/anttihammainen/ivacu29g8qzp/wish/267072672 Considering the severity of the bad news, an indirect sensitive message is the most suitable model. It consists of four parts:

]]> 2018-06-13 18:42:00 UTC https://padlet.com/anttihammainen/ivacu29g8qzp/wish/267072672 1. Buffer akseli_komu https://padlet.com/anttihammainen/ivacu29g8qzp/wish/267247695 The buffer is the opening paragraph. Its purpose is to soften the blow and put the reader in a positive frame of mind.]]> 2018-06-14 17:01:49 UTC https://padlet.com/anttihammainen/ivacu29g8qzp/wish/267247695 2. Justification akseli_komu https://padlet.com/anttihammainen/ivacu29g8qzp/wish/267247960 Justification gives the reason for the bad news in a concise and convinsing way,]]> 2018-06-14 17:03:39 UTC https://padlet.com/anttihammainen/ivacu29g8qzp/wish/267247960 3. Bad news akseli_komu https://padlet.com/anttihammainen/ivacu29g8qzp/wish/267248130 Bad news should be presented clearly but sensitively.]]> 2018-06-14 17:05:04 UTC https://padlet.com/anttihammainen/ivacu29g8qzp/wish/267248130 4. Positive close akseli_komu https://padlet.com/anttihammainen/ivacu29g8qzp/wish/267248280 The message should end on a positive note that emphasizes the continuation of the relationship.]]> 2018-06-14 17:06:07 UTC https://padlet.com/anttihammainen/ivacu29g8qzp/wish/267248280