The guest cycle by Mena Castaldo https://padlet.com/menycastaldo/iqhk01p8mida Realizzato con fantasia en-us 2020-03-19 17:24:24 UTC 2025-10-11 14:54:14 UTC hello@padlet.com https://padlet.net/icons/png/1f3f3-1f308.png The Guest cycle menycastaldo https://padlet.com/menycastaldo/iqhk01p8mida/wish/466728266 A typical hotel stay can be divided into four stages:
1. Pr e-arrival (Reservation),
2. arrival (check-in),
3. occupancy,
4. departure (check-out).
The most important sections of the front desk are: reservation desk, the registration desk, the concierge desk, the bell desk, the cashier’s desk and the telephone desk.]]> 2020-03-19 17:36:46 UTC https://padlet.com/menycastaldo/iqhk01p8mida/wish/466728266 The Reservation desk menycastaldo https://padlet.com/menycastaldo/iqhk01p8mida/wish/466728961 The reservation desk staff analyse inquiries, confirm and reserve rooms according to guest's requirements, deal with modifications and cancellations, keep an updated record of the reservation correspondance, of the number of rooms sold and still available.]]> 2020-03-19 17:37:11 UTC https://padlet.com/menycastaldo/iqhk01p8mida/wish/466728961 The registration desk menycastaldo https://padlet.com/menycastaldo/iqhk01p8mida/wish/466747745 The Registration desk staff welcome the guests on arrival, check them in by fulfilling all the registration formalities, assigning rooms and delivering keys. 
They work in collaboration with the bell desk.]]> 2020-03-19 17:47:54 UTC https://padlet.com/menycastaldo/iqhk01p8mida/wish/466747745 The Bell desk menycastaldo https://padlet.com/menycastaldo/iqhk01p8mida/wish/466749558 The bellman is responsable for handling the guest's luggage during arrival and departure, distributing messages received by the front desk in the absence of guests, and delivering newpapers and maganizes to guests' rooms.]]> 2020-03-19 17:48:59 UTC https://padlet.com/menycastaldo/iqhk01p8mida/wish/466749558 The concierge desk menycastaldo https://padlet.com/menycastaldo/iqhk01p8mida/wish/466779473 The hotel Concierge is a front office professional who provides assistance to guests by performing various tasks such as information about and/or buying tickets for special events, assisting with various travel arrangements, etc.]]> 2020-03-19 18:06:19 UTC https://padlet.com/menycastaldo/iqhk01p8mida/wish/466779473 The cashier’s desk menycastaldo https://padlet.com/menycastaldo/iqhk01p8mida/wish/466787150 The Cashier's desk is where guests can change foreign currency and settle their account, which includes the room rate and all the other charges like. ]]> 2020-03-19 18:10:56 UTC https://padlet.com/menycastaldo/iqhk01p8mida/wish/466787150 The telephone section menycastaldo https://padlet.com/menycastaldo/iqhk01p8mida/wish/466796164 The telephone switchboard is located in the back office. Back office is where all the administrative and accounting operations are carrier out and all the guests' records are kept.
The operator's main to telephone function is to hadle incoming and outgoing calls and he is also resposable for managing wake-up calls as requested by the guests.]]> 2020-03-19 18:16:14 UTC https://padlet.com/menycastaldo/iqhk01p8mida/wish/466796164