https://padlet.com/lamaongmu/iq4rfs1nmn2ekig6 This mapping helps understand the problem area faced by customers added with solutions for their easy usage en-us 2021-12-16 09:39:59 UTC 2025-12-19 14:23:19 UTC hello@padlet.com lamaongmu https://padlet.com/lamaongmu/iq4rfs1nmn2ekig6/wish/1951347643 Problems
- Feeling of hunger
- Feeling lazy to order
- No internet

Solutions
- Time to time message notifications which would be quirky and act as a reminder to order food online
- Asking users to log in their average eating pattens (timing) to send a “have you eaten yet” notification as a reminder to facilitate online ordering
- Introduce dictation search in the app
- Introduce offline ordering]]> 2021-12-16 09:41:49 UTC https://padlet.com/lamaongmu/iq4rfs1nmn2ekig6/wish/1951347643 lamaongmu https://padlet.com/lamaongmu/iq4rfs1nmn2ekig6/wish/1951348613 Problems
- No internet
- Unable to sign in

Solutions
- Introduce offline ordering
- Introducing an icon to take the user directly to customer services]]> 2021-12-16 09:42:27 UTC https://padlet.com/lamaongmu/iq4rfs1nmn2ekig6/wish/1951348613 lamaongmu https://padlet.com/lamaongmu/iq4rfs1nmn2ekig6/wish/1951350190 Problems
- Not able to decide what to eat
- Not finding the food details
- Unable to order from specific restaurant of choice
- Lack of customization in terms of food choices/ preferred diet
- Wasted too much time deciding what to eat, endlessly keep scrolling
- All information needed is not present
- Nothing to customize the app according to your own needs
- Feeling of dissatisfaction, confusion and irritability

Solutions
- Introducing a pop-up quiz after a certain amount of screen time to help customer decide their order
- Making it compulsory for restaurants to fill out all the food details (for eg, ingredients, quantity etc.) at the initial requirements
- Providing best alternatives
- Introducing a filter to eliminate/ add certain food items according to one's diet goal/ choice
- Introducing a pop-up quiz after a certain amount of screen time to help customer decide their order
- Making it compulsory for restaurants to fill out all the food details (for eg, ingredients, quantity etc.) at the initial requirements
- An array of filters to choose from while signing the app
- Introducing a pop-up quiz after a certain amount of screen time to help customer decide their order/ feel-good quotes]]> 2021-12-16 09:43:25 UTC https://padlet.com/lamaongmu/iq4rfs1nmn2ekig6/wish/1951350190 lamaongmu https://padlet.com/lamaongmu/iq4rfs1nmn2ekig6/wish/1951351135 Problems
- Food is unavailable
- Feeling ambiguous

Solutions
- Providing best alternatives of the searched food
- Introducing a pop-up quiz after a certain amount of screen time to help customer decide their order/ feel-good quotes]]> 2021-12-16 09:44:04 UTC https://padlet.com/lamaongmu/iq4rfs1nmn2ekig6/wish/1951351135 lamaongmu https://padlet.com/lamaongmu/iq4rfs1nmn2ekig6/wish/1951357076 Problems
- Sometimes wrong address gets selected
- Payment option is not available

Solutions
- Introducing a feature to change the address after the order has been placed (within a time frame)
- Pay later option (pay before you place an order next time)]]> 2021-12-16 09:47:52 UTC https://padlet.com/lamaongmu/iq4rfs1nmn2ekig6/wish/1951357076 lamaongmu https://padlet.com/lamaongmu/iq4rfs1nmn2ekig6/wish/1951371551 Problems
- Tummy gets upset
- There is some allergic reaction to the food
- Food turns out to be bad, very oily and unhealthy
- Feeling of waste of money

Solutions
- To prevent this, we can have ratings for the restaurant and a provisional restaurant health check before
- Introduce filters where users can select/ type if they are allergic to any food item
- Introduce oiliness check. (Restaurants can give information regarding the oiliness of certain food items ensuring maximum transparency)
- Introduce various filters and more information from the paired restaurant/ outlets and a feedback form]]> 2021-12-16 09:57:49 UTC https://padlet.com/lamaongmu/iq4rfs1nmn2ekig6/wish/1951371551 lamaongmu https://padlet.com/lamaongmu/iq4rfs1nmn2ekig6/wish/1951378097 Problem
- Driver has trouble finding address

Solution
- Google maps-offline (pre downloaded map is available even when the net is slow or not working, it's not an issue)]]> 2021-12-16 10:02:12 UTC https://padlet.com/lamaongmu/iq4rfs1nmn2ekig6/wish/1951378097