ENGLISH 

1. Supply chain: suppliers, transportation, manufacturers, customers, and communication.

2. The supply chain is a strategic and operational logistics function to ensure that a product or goods reach the end customer.

3. Just-in-time is a system or strategic operation to deliver or complete the production of goods within the assigned time.

4. Zero inventories refers to a logistics planning strategy aimed at limiting the maximum number of stocks stored in the warehouse to save space and avoid unproductive costs.

5. Costs of non-quality take into account both internal and external non-quality costs related to poor performance. Internal failures that economically penalize the company.

6. Value analysis is a method for designing or redesigning a product or service, ensuring minimum cost while maintaining all the functions the customer desires.

7. Benchmarking is a comparative analysis of a product, service, or process with market leaders in a particular area or with best practices.

8. The difference between customer service and customer care: I believe customer service is about solving problems in the best possible way, while customer care refers to the person who assists the customer, i.e., the salesperson.

9. Tools for measuring customer satisfaction: quality, surveys, comment analysis, statistics, etc.

10. KPI is an indicator of quantitative problems to show how the company is progressing, a productivity indicator.

11. Difference between inventory management, warehouse management, and stock management: inventory management refers to the overall count, warehouse inventory is the record of what is sold.

12. SKU: I don't know.

Gabriela Cardenas

Claudia Casasola

Mariela zuhatsiry

Claudia Jazmin

https://docs.google.com/document/d/1uM4Yz0Y9gKeH7TsMSvR6K2oSsWSCf3rHCWt46dd3Mnk/edit?usp=sharing

Mariela Zuhatsiry

Gabriela

Claudia Jazmin

Ximena Magali

Ximena Magali

Gabriela

Mariela Zuhatsiry

Claudia Jazmin